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Notices Information

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Copyright

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Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.

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Major updates have occurred to the following sections:

Auto Redial

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Delay

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Change for Release x.0.3.62,Manual version x.0.3.62

Major updates have occurred to the following sections:

Auto Redial

Getting Started

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Packing List

The package contains the following parts, please check if all the items are not missed:

The phone station

The phone stand

Handset

Headset cord

Power adapter

Ethernet cable

User Manual

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Phone Installation

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1. Attach the phone stand

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2. Connect the Handset and optional Headset

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You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts)
To view the phone status via phone interface:

Press Menu →Status →Information

Press Menu →Status →Network

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Press Menu →Status →Network→IPV6

Press Menu →Status →Account(UC923 support eight accounts)

To view the phone status via Web interface:
Login web interface ( For How to login, please refer to Web Login)
View the information of Version, Account and Network.

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Registration

To register via phone interface:

Press Menu→ Settings→Advanced Setting (default password: admin)→Accounts

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Press Save to save the configuration.

Wiki Markup!worddavc941e72f1ba3ce89055d23dbed590d89.png|height=240,width=320! \\ *Note:* If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":". *Additional Information:* When the current input method is Image Added
Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find "< > () \ {\} \ [\]"
Pressing "“*"”, you will find "“*/"! @$" Pressing @$”.
Pressing "#", you will find "#'%&*|" \\ *To register via Web interface:* \\
To register via Web interface:

Login Web interface and Click Profile→Basic.

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Click to save the configuration.

Note:

All fields with *** must be filled. If changed, it requires a phone restart.
Account Status says the account registered successfully or not.

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Item	Description
LCD screen	To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information.
Power Indicator LED	To indicate the power status
Line keys	The phone supported up to 4 accounts Steady green: idle interface, during a call.. Blink red: a call incoming
Soft keys	Labels automatically to identity their context-sensitive features.
Navigation keys	1. OK. Up arrow key: To move up of the selection shows on the screen. Right arrow key: To move right of the selection shows on the screen. Left arrow key: To move left of the selection shows on the screen. Down arrow key: To move down of the selection shows on the screen. 1. To return to idle screen. 2. To cancel the information or call on the screen.
Mute key	1. To mute the voice during the call (Red light). 2. To un-mute the call.
Conference	To place a conference call
Line Keys	To be configured as different function as: Line Speed Dial BLF BLF List Voice Mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Local Group XML Group XML Browser LDAP Network Directories Conference Forward Transfer Hold DND Redial Call Return SMS Record URL Record Paging Group Listening Public Hold Private Hold Hot Desking ACD Zero Touch URL Network Group Multicast Paging Group Call Park CallPark Retrieve Pull Call Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Broadsoft Group
Speaker	Press this button to place a call in hands-free mode.
Redial	To dial the previous dialed number. To act as send key.
Volume	To decrease the volume. To increase the volume.
Hold	To hold or to resume a call during a conversation.
Transfer	To transfer a call to a third party. To enable or disable Forward feature during the idle page.
Alphanumeric keypad	To enter the phone numbers, letters and so on.
Message	To indicator the New message, and press to read.
Headset	To indicate that the phone is or not in Headset mode.

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Icon

Description

Network down

Line(Registered succeed)

Line (Unregistered)

Line(Ringing)

Speed Dial

BLF

BLF(Ringing)

BLF(Talking)

Speakerphone mode

Handset mode

Headset mode

Voice messages

	Text message
	Mute
	Do Not Disturb
	Volume is 0
	SRTP
	Hold
	Dialed calls
	Received calls
	Missed calls
	Forward calls
	Conference
	Keypad locked
	Pick up
	Call Park

	Intercom/Paging
	DTMF
	Prefix
	XML Group
	Local Group
	XML Browser
	LDAP
	Broadsoft Group
	Conference
	Forward
	Transfer
	Hold
	Redial
	Call Return
	Record

	Stop Recording
	Group Listening
	Shared Line
	Other Functions

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LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting

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Power Indicator LED

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BLF or BLF List Key LED Line/Line Key set as BLF)

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There are two ways to customize specific configurations on your IP phone:

The user interface on the IP phone
The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

Option
Status	Information
	Network
	Accounts
Features	Call Forward
	Function Keys (Line and Line Key setting) More Key see Line Key Overview
	Key as Send
	Hot Line
	Anonymous Call
	DND
	History Setting
Directory	All Contacts
	Local Contacts
	BlackList
History	Local History
	Network CallLog
Message	Voice Mail View and Set.
	Text Message View and Set.
Basic Setting	Language
	Time & Date
	Time & Date Format
	DHCP Time
	Ring Tone
	Headset
	Font Size
Advanced Setting	Accounts
	Network
	Phone Setting
	Auto Provision
Display	Display Mode
	Wallpaper
	Screensaver
Others	Factory Function
	System Restart
	Device Reboot
	Pcap Feature

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Input the user name (default is admin), password (default is admin).

Login successfully.

Note:
The PC and phone should be in the same segment.
When registering the accounts in web and the server port is not "5060", the"SIP Server" should be set as "SIP Server's IP address: server port.", for example, "192.168.0.122: 5090".

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Click to save the configuration.

Note:
When you use the Web interface: user name: admin password: admin(default)

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This phone support two Display mode: Text and Icon.
Icon Mode: all Items are shown same as the main with Icon.
Text Mode: Only the 8 main items will be shown as icon, and others all text description.
To Configure Display mode via Phone interface:

Press Menu→ Display→Display Mode

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To Configure Display mode via Web interface:

Login Web interface, and click Setting→ Preference

Select Icon Mode or Text Mode for the Display mode

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The default Phone interface language is English.
To change the language via Phone interface

Press Menu → Settings → Basic Setting → Language.

2.Press or Save soft key to save the configuration.

To change the language via Web Interface

Setting → Preference →Web Language & LCD Language

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Press to save the configuration.

Note:
All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.

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To change the wallpaper via Web interface:

Click Setting→Preference

Select the desired wallpaper picture to upload.

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To disable screen saver via Phone interface

To press Menu → Display → Screensaver...
Press and or press Switch soft key to Choose the Time-out as off.
Press or Save soft key to save the selected configuration.

To upload screen saver via Web interface:

Setting → Preference

Choose the picture wanted to use as screen saver

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Click to delete the photo.

Note:
System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phones support upload screensaver.

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To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
3. Click to save the configuration.

Note:

The upload Photo size should be less than 2MB, name length should be less than 48 characters, and the File name should be letters, numbers or underline '_' and photo number should be less than 9.
The default screensaver photos cannot be deleted.
You can only upload screen photos in format of '.bmp' and '.jpg'.

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To set Backlight via Web interface:

Click Setting→Preference

Enter the time for Backlight time (In seconds).

The default is 0, which means Backlight is always on.

Click to save the configuration.

Note:
Backlight Time refers to the time into the backlight

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Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting.
To configure the time and Date by SNTP setting via Phone interface

To press Menu → Settings → Basic Setting → Time & Date → SNTP Settings
Press or to change the Time zone.
Fill the NTP Server1, NTP Server2, and select the mode of Daylight Saving.
Press or Save soft key to save the configuration.

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To configure the Time & Date Format via Phone interface

Press Menu → Settings → Basic Setting → Time & Date Format
Press and to change between 12 Hour or 24 Hour time display.
Press and to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
Press or Save soft key to save the configuration.

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To configure the DHCP Option 100

To press Menu → Settings → Date & Time → DHCP Option 100

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Login name: admin, password: admin(default)

Setting → Date & Time →NTP Server

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To change the Time Zone and Date Display Format via Web interface

Setting → Date &Time
Select the necessary one.
Press to save the configuration.

To change the SIP Date Override Time via Web interface

Setting → Date &Time→ SIP Date Override Time
Select Yes or No for SIP Date Override Time .
Click to save the configuration.

To change the Account via Web interface

Setting → Date &Time →Account.

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To change the Daylight Saving Time via Web interface

Setting → Date &Time→ Daylight Saving Time

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Click to save the configuration.

Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.

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The LED Status setting mainly defines the power indicator LED.
To configure LED Status via Web interface:

Click Setting→Preference

Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.

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To configure Key as Send via Phone interface:

Press Menu →Features → Key as Send

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To cancel # Key as Send via Phone interface:

Press Menu →Features → Key as Send

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To configure IPv4 via Web interface:

Click Network→Basic→ Internet Port

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To configure DHCP via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4→DHCP mode.

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To configure a static IP address via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4 →Static mode.

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Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

Click Save and restart the phone.

Press the OK soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →PPPoE mode.

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To configure Network via Web interface:

Click Network→Basic→IPv4 setting

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Click and restart the phone.

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IPv6

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To configure IPv6 via Web interface:

Click Network→Basic→ Internet Port

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To configure DHCP via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port IPv6→DHCP mode.

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To configure a static IP address via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv6 →Static mode.

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Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

Click OK and restart the phone.

To configure Network via Web interface:

Click Network→Basic→IPv6 setting

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Click and restart the phone.

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IPv4&IPv6

If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.
Press or to change the IP Port Mode..
Press or Save soft key to save the configuration.

To configure IPv4&IPv6 via Web interface:

Click Network→Basic→ Internet Port

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Select IPv4&IPv6 for Internet Port

Click for the setting.

Note:
Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.

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Three modes for PC port: bridge, connect to Expansion Module and router.
To configure PC Bridge via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Bridge mode.

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To configure PC router via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Router mode.

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To configure PC, Connect to Expansion Module via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port → Connect to Module.

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To configure Bridge via Web interface:

Click Network→PC Port

Select As Bridge

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To configure Router via Web interface:

Click Network→ PC Port

Select As Router

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To configure PC, Connect to Expansion Module via Web interface:

Click Network→ PC Port
Select Connect to Expansion Module
Click and the phone will reboot automatically

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To add contacts from history via Phone interface:

Press History soft key or press Menu → History → Local History
Press and to select the targeted one. (Press and switched among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).

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To add contacts via Web interface:

Click Directory→Directory

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To add blacklist from history via Phone interface:

Press History soft key or press Menu → History → Local History
Press and to select the targeted one.
Press Option soft key → Add to Blacklist
Edit the necessary information as Name, Phone number…
Press Save soft key or to add successfully.

Upload Contacts photo via Web interface:

Click Directory and select the desired contact.

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When you place a call from the contact, the phone idle screen will show the contact photo.

Contacts photo server
The contact photo server allows you to configure the contact's photo by modifying the xml file instead of uploading it on a web page.

First fill in the server path ( e.g. http://192.168.1.18/photo/ ) .
Then, fill in the file name in the quotes for the field photoDefault = "", ( e.g. photoDefault = "htek.jpg" ).
Finally, import the xml file to the phone.

You can get the xml file through the export function.

Note:
The format of the photo supported is .jpg or .bmp
Photo size should be less than 2MB, name length should be less than 48 characters.

To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:

Click on Directory → Directory

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To export an XML file of contact list via Web interface:

Click on Directory → Directory

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To import a CSV file of contact list via Web interface:

Click on Directory → Directory

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To set Remote Phonebook via Web interface:

Login the Web interface and click Directory→Remote Phone Book

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To check the contacts via Phone interface:
Press Directory→Left Button→Left Button, and you can see the item you set, press Update and then enter you will find the detail.
For More detail, please refer to: www.htek.com.

Note:
Every remote phonebook, only supports 1000 contacts.

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When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via Web interface:

Login Web interface and click Directory→LDAP
Fill the LDAP Name Filter:
1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
2. For example, (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
Fill LDAP Number Filter:

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Following is the example screenshot for the configuration.

To Configure LDAP Key
To configure LDAP Key via Web interface:

Click Function Keys→Line Key→ choose Line Key 2(for example)

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To Configure LDAP Key via Phone interface:

Press Menu→Features→Function Keys→Line Keys as Function Keys→Line Key 2

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This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on Phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via Phone interface:

Press Menu→Features→History Setting
Press and or Switch soft key to enable History record.
Press Save soft key to save the configuration.

To check the call history via Phone interface:

Press the History soft key. The LCD screen displays All Calls list.

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To delete an entry from the call history list via Phone interface:

Press the History soft key.

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To delete all entries from the call history list via Phone interface:

Press the History soft key.
Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
Press the Option soft key, and then select Delete All from the prompt list.
Press the OK soft key.
Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.

To check the call history via Web interface:

Click Directory→ Call History
Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.

To Dial a call from Call History via Web interface:

Click Directory→Call History

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You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:

Press Menu → Settings → Basic Setting → Ring Tone.
Press and to select the aimed one.
Press or Save soft key to save the configuration.

To adjust the Ring Tone Type via Web Interface

Setting → Preference → Ring Tones

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To configure Distinctive Ring Tone via Phone Interface

Press Directory
Select the target contact
Press Detail soft key to edit the contact.
Press and to select the wanted Ring Tone for the contact
Press Save soft key to save the contact.

To configure Distinctive Ring Tone via Web Interface

Directory → Directory → Contact

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To adjust the handset volume via Phone interface:
To press and during a call in handset mode.

To adjust the headset volume via Phone interface:
To press and during a call in headset mode.

To adjust the speaker Volume via Phone interface:
To press and during a call in speaker mode.

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Voice Mail Tone

This option can set whether to play the beep for phone's voice mail

Click the Setting → Preference

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Select On or Off for Voice Mail Tone.

Click for the setting.

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Play Hold Tone

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When you hold the phone. How many seconds to play beep?

Click the Setting → Preference

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To configure dial plan via Web interface:

Click Account →Basic →Dial Plan.

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Click to save the configuration.

Note:
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Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.
To configure Dial-Now Timeout via Web interface:

Click Web interface Setting → Preference

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Click the button to save the configuration

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No Key Entry Timeout

No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via Web interface:

Click Web interface Setting → Preference

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3. Click the button to save the configuration.

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Emergency Call

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Click to save the configuration.

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Label Scroll

When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:

Click the Setting → Preference

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Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:

Click the Setting → Preference

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This function is to allow reboot during the calls or not

Click the Setting → Preference

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Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list

Click the Setting → Preference

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To enable Keypad Lock via Phone interface
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Switch to change selected lock type: All Keys, Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone interface

Press Menu→Settings→Advanced Setting→Phone Setting→Lock

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Select On or Off for Suppress DTMF Display.

Click for the setting.

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Suppress DTMF Display Delay

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To configure action URL via Web interface:

Click Setting→Action URL

Fill the needed values in the designated blank spaces.

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Click Action URL for more how to use, or check on www.htek.com

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Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:

Click Setting→Softkey Layout

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moves the Disable key to Enable field. moves the Enable key, and it will back to Disable field.

Click or to change to position or each feature.

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Click to save the configuration.

Note:
When there more than 5 items in the Enable field, the last soft key will display More, and last two item will show in the next page soft key, you can check by press more.

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For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via Web interface:

Click Function Keys→Programmable Key
Select the desired Key to set.
Click to save the setting.
By clicking , all setting of the keys will be back to default.

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Exp Key

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There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset

Pick up the handset, or press a line key and dial the necessary number.
Press or or press the Send soft key, then the call is sending.

To place a call by Headset:

Press the ( light is Green),
Enter the desired number.
Press or , or press the Send soft key, then the call is sending.

Using headset to place and answer calls for all time

Click Web interface Setting →Preference

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Placing a call by hands-free speakerphone

Press the , or press the Line key, then you can hear the dial tone.
Press the number.
Press or or press the Send soft key, then the call is sending.

To place a call by call history or Directory via Phone interface.

Press the History /Directory soft key (On the idle page) or Menu → History /Directory
Press and to select the targeted one.
Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

Note:

The key is set to be a send key. For more information, refer to the Key as Send on page
During the call, you can also change among Headset, Handset or Free-speaker mode.

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Making two calls with one line and one account

Press a line key and dial phone number, then make a call.

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Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the End Call soft key or press , or press .

Note:
During the conference, to end the call is same as mentioned above.

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To redial the last placed call from the IP Phone:
Press directly when LCD is on the idle interface.

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Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset and now the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker

Option 1: Press directly.

Option 2: Press Answer soft key.

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Moreover, some other action can be done by soft key when the call is coming.

To press the Reject soft key to reject the call. Or press to reject the current call.

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There are two incoming call show modes for this phone:

name and number of the contacts
name and number of the incoming call and the account which is connecting

To set incoming call show mode via Web interface:

Click Setting→ Preference

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Click to save the setting.

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Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface

To Click Profile → Advanced

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To Disable Auto Answer via Web interface

To Click Profile → Advanced

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When using the hold feature, the Hold icon will show on the display.

To make a call on hold during three modes:
To hold a call under handset mode:

Press Hold soft key or to hold the current call.

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To hold a call under headset mode:

Press Hold soft key or to hold the current call.

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To hold a call during the speaker mode:

Press Hold soft key or to hold the current call.

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This phone supports Blind, Attended and Semi-Attended Transfer.

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Blind Transfer
When you use this feature, you can :

Press or Transfer soft key during the conversation, the call is on hold now.

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Attended Transfer
When you use this feature, you can

Press or Transfer soft key during the conversation, the call is on hold now.

Enter the number that transfer to, and press the send soft key or or .

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Semi-Attended Transfer

Press or Transfer soft key during the conversation, the call is on hold now.

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Press or Transfer soft key, and now the Semi-attended transfer completed.

BLF Transfer

Set a Programmable Key or Line Key is set as BLF. For how to set BLF, please refer to BLF

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Press BLF key then realize blind, attended and Semi-Attended Transfer.

Hold transfer on hook:

Setting → Features → Transfer Settings: Hold Transfer On Hook: ON.

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Transfer to New Call via Web interface

Click Setting → Features

Select Transfer Mode via DSS key → New Call

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Enter the phone number in the Value field.

NOTE:If the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.

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The phone will not release the call until receiving BYE from the server.

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Call Conference

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A end the call, the conference is finished.

Note:

If C does not answer the call, A can back to continue the conversation with B;
Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
The conference feature is not available on all servers. For more information, contact your system administrator.
To realize the 5-way conference, the line should be all available.

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This phone supports static forward (Always Forward, Busy Forward and No Answer Forward) and dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

Press Menu → Features → Call Forward →Always Forward.

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To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

Press Menu →Features → Call Forward →Busy Forward.

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To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

Press Menu →Features → Call Forward →No Answer Forward.

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When the Forward feature is enabled, the Icon will display on Top of the LCD.

To configure Forward via Web Interface

Setting → Features → Forward

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To cancel the forward feature via Phone Interface

Option 1: To press the key to disable the forward feature.

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To cancel the forward feature via Web Interface

Setting → Features → Forward

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To configure dynamic forward
Forward an incoming call during the ringing.

When the phone is ringing, press Forward soft key.

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Press or press the Send soft key, then the call is forwarded.

Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.
You can choose a desired forward number from the Directory when you press the Forward key.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure

If you press the Callback, the phone will dial the Callback phone number.
To configure the Call Back via Web interface

Click Setting →Features →Callback .

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To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tones

2. Change the Tone Time as you want (for example 3s)

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Hide Caller ID

Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won't be able to know who is calling them.
To configure anonymous call

Press Menu →Features →Anonymous Call →Account ID 1

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If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

Press Menu →Features →Anonymous Call →Account ID 1

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To cancel rejecting anonymous call

Press Menu →Features →Anonymous Call →Account ID 1

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When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

To enable DND feature via Phone interface
Press the DND soft key when the phone is idle, and then shown on the LCD.
To disable DND feature via Phone interface:
Press the DND soft key again, and then there is no on the LCD.

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Hot Line

To configure Hot Line via Phone interface

Press Menu →Features → Hot Line

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To configure Hotline auto dial via Web Interface

Setting → Features → HotLine.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.

If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times
To configure Auto Redial via Web Interface

Click Setting →Features → Auto Redial

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Click to save the configuration.

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Function Key Features and Settings

The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel:
Line Label Length: if this option is set Long label, then the label's length will be longer, it is used if the string is too long.
Line Page Indicator: Enable this option When the phone has been configured for four pages and current page is first page, the forth page has a BLF and BLF's status is changed, then the forth page's button will flash the red indicator.

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BLF blink: Turn this option on to make the BLF icon blink when the monitored extension is talking.

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Line

It works same as Line keys.
Line support three Mode (Default, lock and float)
Default mode: If there is an incoming call, the phone won't navigate to the set line key account page if the line key page is set as line type and current page is page four.
Lock mode: If there is an incoming call the line key set account will reflect on the same position on every page when the first page set as the line type.
Float mode: If there is an incoming call, the phone will navigate to the set line key account page if the line key page is set as line type and current page is page four.
To configure Line Feature via Web Interface

Click Function Keys → Line Key.

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With this feature, you can dial one number by pressing the configured speed dial key.
To configure Speed Dial feature via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Speed Dial.
To configure Speed Dial feature via Web Interface

Click Function Keys → Line Key.

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Click the button to save the configuration.

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BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.

When the extension you are monitoring is idle, the light is steady green.

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To configure a BLF key via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).

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To configure a BLF key via Web interface

Click Function Keys → Line Key.

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Click to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.
After setting the BLF key, do not need to restart the phone.

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If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

To configure Visual Alert for BLF Pickup via Web Interface

Click Setting →Features →Call Pickup→ Visual Alert for BLF Pickup

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Click to save the configuration.

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Audio Alert for BLF Pickup

If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep.
To configure Audio Alert for BLF Pickup via Web Interface

Click Setting →Features →Call Pickup→ Audio Alert for BLF Pickup

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To configure BLF List via Web interface:

Login and click Account→Basic

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Fill the Eventlist BLF URL and click to save the configuration.

To configure BLF List Keys

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This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone.

To configure the Voice mail feature via Phone interface:

Press Menu →Messages →Voice Mail →Set Voice Mail.

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To configure Voice Mail Line Key via Web Interface:

Click Function Keys → Line Key.

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To configure a Voice mail key by Phone interface:

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).

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With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface

Click Function Keys → Line Key.

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Click to save the configuration.

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Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pickup via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Group Pickup via Web interface

Click Function Keys → Line Key.
Select the desired Line Key and select Group Pickup in the Type.
Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.
Select the Account.
Click to save the configuration.

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With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Call Park via Web interface

Click Function Keys → Line Key.

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When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as intercom.
To configure Intercom feature via Web Interface

Click Function Keys → Line Key.

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Enable the "Allow Auto Answer By Call-Info"
Click the button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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Set On or Off for Intercom Barge.

Click for the setting.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web Interface

Click Setting→Preference

Select On for Keypad DTMF Tone.

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To configure the DTMF via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the DTMF via Web interface

Click Function Keys → Line Key.

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Click the to save the configuration.

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Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Prefix via Web interface

Click Function Keys → Line Key.

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Then when you press this key, the set value is input directly.

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Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Local Group via Web interface

Click Function Keys → Line Key.

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Then you can press the Local Group key to access the pre-defined contact group in the local directory quickly.

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XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the XML Group via Web interface

Click Function Keys → Line Key.
Select the desired Key and select XML Group in the Type.
Select the Account.
Click to save the configuration.

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LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the LDAP via Web interface

Click Function Keys → Line Key.

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Click to save the configuration.

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XML Browser

You can use this key feature to access the Xml Browser quickly. The XML Browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the XML Browser via Web interface

Click Function Keys → Line Key.

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Click button to save the configuration.

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Broadsoft Group

When using the BroadSoft Group feature, by just pressing the key you can enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft Group via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Broadsoft Group via Web interface

Click Function Keys → Line Key.

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The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Conference via Web Interface

Click Function Keys →Line Key.

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If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Forward via Web Interface

Click Function Keys →Line Key.

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You are able to configure the key as a transfer key to perform the Blind/Attended/ Semi-Attended Transfer.
To configure the Transfer via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Transfer via Web Interface

Click Function Keys →Line Key.

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The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Hold via Web Interface

Click Function Keys →Line Key.

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With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Group listening via Web Interface

Click Function Keys →Line Key.

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If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode.

To configure the DND via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure DND via Web Interface

Click Function Keys →Line Key.

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If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

Click Function Keys →Line key

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To send SMS via web Interface

Click Setting→SMS

Select the Account (from which account the SMS sent)

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To send SMS via Phone interface:

Click Menu→Messages→Text Message→Set SMS

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To configure the SMS via Phone Interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure SMS via Web Interface

Click Function Keys →Line Key.

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With record feature, you can record your calls by pressing the record key .
To configure the record via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the Record in the Type field.
Press or Save soft key to save the configuration

To configure the record via Web Interface

Click Function Keys → Line Key.

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Click the button to save the configuration.

Note:
Please contact the system administrator whether support this feature or not.

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The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via Phone interface

Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example)
Press and key to select the URL Record in the Type field.
Fill the Value.
Press or Save soft key to save the configuration

To configure the record via Web Interface

Click Function Keys → Line Key.

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With this feature, you can call a paging group directly.
To configure the paging via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Paging via Web interface

Click Function Keys → Line Key.

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Htek IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to "Account" → "Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function Keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the line key as line via Web Interface

Click Function Keys → Line Key.

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The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the Public Hold in the Type field.
Press or Save soft key to save the configuration

To configure public hold via Web Interface

Click Function Keys →Line Key.

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The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the Private Hold in the Type field.
Press or Save soft key to save the configuration

To configure private hold via Web Interface

Click Function Keys →Line Key.

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Click the button to save the configuration.

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Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the Hot Desking in the Type field.

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To configure the hot desking via Web interface:

Click Function Keys →Line Key.

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To use the hot desking feature on the user interface:

Press the Hot Desking key when the IP Phone is idle.

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You can see the account information which has changed.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the ACD in the Type field.

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To configure the ACD via Web interface:

Click Function Keys →Line Key.

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You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via Phone interface

Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
Press and key to select the Zero Touch in the Type field
Press or Save soft key to save the configuration

To configure the zero touch via Web interface:

Click Function Keys →Line Key.

...

To use the zero touch feature on the user interface:

Press the Zero Touch key when the IP Phone is idle.

...

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address/addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses.

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Sending RTP Stream

To configure a multicast paging key via Phone interface

Press Menu →Features →Line Key →Line Key2(e.g.)

...

To configure a multicast paging key via Web interface

Function Keys→Line Key
Select the desired Key and select Multicast Paging in the Type.
Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

...

1. 1. 1. 1. Click Directory→Multicast Paging
        Select the desired value from the pull-down list of Paging Barge.
        Select the desired value from the pull-down list of Paging Priority Active.
        Enter the multicast IP address/addresses and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
        Enter the label in the Label field.
        Click button to save the configuration.

Note:
The priorities of listening to multicasting addresses can be predefined: 1 being the highest priority, 10 with the lowest in priority order. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Listening to Multicasting addresses can be configurable via Web interface only.

...

To set Factory Reset by Phone interface

Press Menu → Settings → Advanced Setting (default password: admin) → Phone Setting → Factory Reset
Press OK soft key in the warning page.

To set Factory Reset via Web interface

Click Management → Upgrade
Click and then confirm the setting.

...

To use pcap via Web interface:

Click Management→Tools

Click Start and then operation the phone

...

Then you'll get the Pcap captures.

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System Log

To download system log via Web interface:

Click Management→Configuration

...

Then you'll get a txt file: syslog.tgz.

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Upgrade

...

To upgrade manually via the Web configuration interface

Click Management → Upgrade

...

*To Restore a configuration file:*

Click Management → Configuration → Configure File

...

Version	Old Version 6	New Version 7
Changes made by	HTEK_admin (Unlicensed)	HTEK_admin (Unlicensed)
Saved on	Nov 20, 2018	Nov 20, 2018

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Toc509316683Notices Information

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Anchor_Toc509316701_Toc509316701Change for Release x.0.3.62,Manual version x.0.3.62

Getting Started

Anchor_Toc346206958_Toc346206958 Anchor_Toc346281092_Toc346281092 Anchor_Toc347846622_Toc347846622 Anchor_Toc350702743_Toc350702743 Anchor_Toc509316704_Toc509316704Packing List

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Anchor_Toc346206961_Toc346206961 Anchor_Toc350702745_Toc350702745 Anchor_Toc346281095_Toc346281095 Anchor_Toc347846624_Toc347846624 Anchor_Toc509316706_Toc5093167061. Attach the phone stand

Anchor_Toc346206962_Toc346206962 Anchor_Toc350702746_Toc350702746 Anchor_Toc346281096_Toc346281096 Anchor_Toc347846625_Toc347846625 Anchor_Toc509316707_Toc5093167072. Connect the Handset and optional Headset

Anchor_Toc509316711_Toc509316711Registration

Anchor_Toc509316716_Toc509316716LED Instruction

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Anchor_Toc509047950_Toc509047950 Anchor_Toc509316839_Toc509316839System Log

Anchor_Toc509047951_Toc509047951 Anchor_Toc509316840_Toc509316840Upgrade

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Notices Information

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Change for Release x.0.3.62,Manual version x.0.3.62

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Packing List

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_Phone_Installation
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Phone Installation

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1. Attach the phone stand

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2. Connect the Handset and optional Headset

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Registration

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LED Instruction

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_Power_Indicator_LED
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Power Indicator LED

Anchor
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BLF or BLF List Key LED Line/Line Key set as BLF)

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IPv6

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IPv4&IPv6

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Voice Mail Tone

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Play Hold Tone

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No Key Entry Timeout

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Emergency Call

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Label Scroll

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Suppress DTMF Display Delay

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Softkey Layout

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Exp Key

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Receive a Call

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Auto Answer

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Call Conference

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Hide Caller ID

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Hot Line

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Function Key Features and Settings

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_Line
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Line

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BLF

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Audio Alert for BLF Pickup

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Group Pickup

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Prefix

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Local Group

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XML Group

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LDAP

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XML Browser

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Broadsoft Group

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Hot Desking

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Sending RTP Stream

Anchor
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System Log

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Upgrade