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Notices Information

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Copyright

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Htek IP Phones UC924E
User Manual
Version 2.0.4.4.36
April. 2018

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Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.

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*RF warning for Mobile device:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with minimum distance 20cm between the radiator & your body.

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Summary of changes

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Change for Release x.0.4.4.12,Manual version x.0.4.4.12

Major updates have occurred to the following sections:

• BT Feature

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Change for Release x.0.4.4.12,Manual version x.0.4.4.12

Major updates have occurred to the following sections:

• BT Feature

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Getting Started

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1. The phone device

1. The footstand

1. Handset

1. Headset cord

1. Power adapter

1. Ethernet cable

1. Quick installation reference

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1. Attach the Foot stand

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2. Connect the Handset and optional Headset

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You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts)
To view the phone status via phone interface:

1. Press Menu →Status →Information

1. Press Menu →Status →Network

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To register via phone interface:

1. Press Menu→ Settings→Advanced Setting (default password: admin)→Accounts

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1. Press Save to save the configuration.

Wiki Markup!worddav6dfec108d43a27239eab3927a6e82201.png|height=266,width=399! \\ *Note:* If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":". *Additional Information:* When the current input method is Image Added 
Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find "?"
Pressing "0", you will find "< > () \ {\} \ [\]"
Pressing "“*"”, you will find "“*/"! @$" Pressing @$”.
Pressing "#", you will find "#'%&*|" \\ *To register via Web interface:* \\ 
To register via Web interface:

1. Login webpage and Click Profile→ Basic

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To register via DHCP SIP Server:

1. Login web page and Click Profile→ Basic

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1. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information.

1. Click Image Modified to save the configuration.

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Idle Screen

Image Modified

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Getting Familiar with Your Phone

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Hardware Components Preview

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Steady green: idle interface, during a call..

Blink red: a call incoming |

Line

Speed Dial

BLF

BLF List

Voice Mail

Direct Pickup

Group Pickup

Call Park

Intercom

DTMF

Prefix

Local Group

XML Group

XML Browser

LDAP

Network Directories

Conference

Forward

Transfer

Hold

DND

Redial

Call Return

SMS

Record

URL Record

Paging

Group Listening

Public Hold

Private Hold

Hot Desking

ACD

Zero Touch

URL

Network Group

Multicast Paging

Group Call Park

CallPark Retrieve

Pull Call

Shared Line

The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered

Broadsoft Group|

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Icon Preview

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LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting

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Power Indicator LED

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Line LED:(Line or Line Key set as Line)

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BLF or BLF List Key LED

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Line/Line Key set as BLF)

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Shared Line LED:

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Other Key Led

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User Interface

There are two ways to customize specific configurations on your IP phone:

The user interface on the IP phone

The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

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Web Login

Get the IP address: Press Menu →Status →Information.

Input the IP Address in the web browser.

Input the user name (default is admin), password (default is admin).

Login successfully.

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The password is mainly used for login the Web interface or set the Advanced Setting through Phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface

Press Menu → Settings → Advanced Setting → password (default admin) →Phone Setting → Set Password

Enter the current PWD (password), new password and confirm the new password.

Press Save soft key or Image Modified to save the new password.

To change to password via Web Interface

Management → Password

Fill the value

Click Image Modified to save the configuration.

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This phone support two Display mode: Text and Icon.
Icon Mode: all Items are shown same as the main with Icon.
Text Mode: Only the 8 main items will be shown as icon, and others all text description.
To Configure Display mode via Phone interface:

Press Menu→ Display→Display Mode

Select Text or Icon

Press Save soft key to save the configuration.

To Configure Display mode via Web interface:

Login Web interface, and click Setting→ Preference

Select Icon Mode or Text Mode for the Display mode

Click Image Modified to save the configuration.

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Language

The default Phone interface language is English.
To change the language via Phone interface

Press Menu → Settings → Basic Setting → Language.

2.Press or Save soft key to save the configuration.

To change the language via Web Interface

Setting → Preference →Web Language & LCD Language

Select the necessary one.

Press Image Modified to save the configuration.

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To change wallpaper, go by the following steps:
To change the wallpaper via Phone interface:

To press Menu → Display → Wallpaper

Press Image Modified and Image Modified or press Switch soft key to display the different pictures.

Press Image Modified or Save soft key to save the selected picture as the wallpaper.

To change the wallpaper via Web interface:

Click Setting→Preference

Select the desired wallpaper picture to upload.

Click Image Modified to save the setting.

To delete the wallpaper via Web interface:

Click Setting→Preference

Select the desired wallpaper to delete.

Click Image Modified to save the setting.

Note:
System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phones support uploading wallpaper.

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There are three types of screen saver: Time & Logo, Photo Switch and Static Photo.
Time & Logo: When the screensaver works, it will show Time and logo in turns.
Photo Switch: All screensaver pictures display one by one.
Static Photo: Only the selected picture will display as screensaver.
Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns.
To enable screen saver via Phone interface:

To press Menu → Display → Screensaver...

Press Image Modified and Image Modified or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute, then press the Save button.

Enter the Screensaver Type to choose one of the type: Time & Logo, Photo Switch and Static Photo

Press Image Modified or Save soft key to save the selected configuration.

To disable screen saver via Phone interface

To press Menu → Display → Screensaver...

Press Image Modified and Image Modified or press Switch soft key to Choose the Time-out as off.

Press Image Modified or Save soft key to save the selected configuration.

To upload screen saver via Web interface:

Setting → Preference

Choose the picture wanted to use as screen saver

Click Image Modified to save the upload picture

To delete upload screen saver phone via Web interface:

Setting → Preference

Select the photo that to delete.

Click Image Modified to delete the photo.

To custom text logo via Web interface:

Click Setting→Preference.

Choose the Time-out as 1 min or 2/5/10/30 minute.

Enter the desired value in the Text Logo field.

Click Image Modified to save the configuration.

To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
3. Click to save the configuration.

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Backlight

To set Backlight via Web interface:

Click Setting→Preference

Enter the time for Backlight time (In seconds).

The default is 0, which means Backlight is always on.

Click Image Modified to save the configuration.

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Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting.
To configure the time and Date by SNTP setting via Phone interface

To press Menu → Settings → Basic Setting → Time & Date → SNTP Settings

Press Image Modified or Image Modified to change the Time zone.

Fill the NTP Server1, NTP Server2, and select the mode of Daylight Saving.

Press Image Modified or Save soft key to save the configuration.

To configure time and date manually via Phone interface

To press Menu → Settings → Basic Setting → Time & Date → Manual

Press Image Modified and Image Modified or change the right time, or you can input the right time.

Press Image Modified or Save soft key to save the configuration.

To configure the Time & Date Format via Phone interface

Press Menu → Settings → Basic Setting → Time & Date Format

Press Image Modified and Image Modified to change between 12 Hour or 24 Hour time display.

Press Image Modified and Image Modified to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).

Press Image Modified or Save soft key to save the configuration.

To configure the DHCP time via Phone interface

To press Menu → Settings → Basic Setting → DHCP Time

Press Image Modified and Image Modified to change between Disable and Enable.

Press Image Modified or Save soft key to save the configuration.

To configure the DHCP Option 100

To press Menu → Settings → Date & Time → DHCP Option 100

Select Yes for the DHCP SIP Server

Click Image Modified to save the configuration

To configure the NTP Server by Web interface

Login web page.

Login name: admin, password: admin(default)

Setting → Date & Time →NTP Server

Fill the value in the blank.

Click Image Modified to save the configuration.

To change the Time Zone and Date Display Format via Web interface

Setting → Date &Time

Select the necessary one.

Press Image Modified to save the configuration.

To change the SIP Date Override Time via Web interface

Setting → Date &Time→ SIP Date Override Time

Select Yes or No for SIP Date Override Time .

Click Image Modified to save the configuration.

To change the Account via Web interface

Setting → Date &Time →Account.

Select desired Account.

Click Image Modified to save the configuration.

To change the Daylight Saving Time via Web interface

Setting → Date &Time→ Daylight Saving Time

Select Disable or Enable or Auto for Daylight Saving Time.

Click Image Modified to save the configuration.

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The LED Status setting mainly defines the power indicator LED.
To configure LED Status via Web interface:

Click Setting→Preference

Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.

Click Image Modified for the setting.

For the LED status description, see: LED Instruction Power Indicator LED

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To configure Key as Send via Phone interface:

Press Menu →Features → Key as Send

Press Image Modified and Image Modified key to select the enable choice.

Press Image Modified or Save soft key to save the configuration

To cancel # Key as Send via Phone interface:

Press Menu →Features → Key as Send

Press Image Modified and Image Modified key to select the disable choice.

Press Image Modified or Save soft key to save the configuration

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Network Setting

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If you set IP Mode to IPv4, IP phone will use IPv4 address. IPv4 has three network modes: DHCP, Static, and PPPoE
To configure IPv4 via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.

Press Image Modified or Image Modified to change the IP Port Mode..

Press Image Modified or Save soft key to save the configuration.

To configure IPv4 via Web interface:

Click Network→Basic→ Internet Port

Select IPv4 for Internet Port

Click Image Modified for the setting.

To configure DHCP via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4→DHCP mode.

Click Save and restart the phone.

To configure a static IP address via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4 →Static mode.

Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

Click Save and restart the phone.

Press the OK soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →PPPoE mode.

Enter the User ID and password

Click Save and restart the phone.

To configure Network via Web interface:

Click Network→Basic→IPv4 setting

Select the desired Type: DHCP, Static or PPPoE

Fill the necessary information.

Click Image Modified and restart the phone.

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IPv6

If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static
To configure IPv6 via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.

Press Image Modified or Image Modified to change the IP Port Mode..

Press Image Modified or Save soft key to save the configuration.

To configure IPv6 via Web interface:

Click Network→Basic→ Internet Port

Select IPv6 for Internet Port

Click Image Modified for the setting.

To configure DHCP via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port IPv6→DHCP mode.

Click Save and restart the phone.

To configure a static IP address via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv6 →Static mode.

Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

Click OK and restart the phone.

To configure Network via Web interface:

Click Network→Basic→IPv6 setting

Select the desired Type: DHCP, Static

Fill required fields.

Click Image Modified and restart the phone.

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IPv4&IPv6

If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.

Press Image Modified or Image Modified to change the IP Port Mode..

Press Image Modified or Save soft key to save the configuration.

To configure IPv4&IPv6 via Web interface:

Click Network→Basic→ Internet Port

Select IPv4&IPv6 for Internet Port

Click Image Modified for the setting.

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Three modes for PC port: bridge, connect to Expansion Module and router.
To configure PC Bridge via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Bridge mode.

Click Save.

Click the OK button, then the phone will reboot.

To configure PC router via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Router mode.

Enter the IP, Netmask and DHCP server

Click Save.

Click the OK button, then the phone will reboot.

To configure PC, Connect to Expansion Module via Phone interface:

Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port → Connect to Module.

Click Save.

Click the OK button, then the phone will reboot

To configure Bridge via Web interface:

Click Network→PC Port

Select As Bridge

Click Image Modified and the phone will reboot automatically

To configure Router via Web interface:

Click Network→ PC Port

Select As Router

Fill the IP address and other necessary information.

Click Image Modified and the phone will reboot automatically

To configure PC, Connect to Expansion Module via Web interface:

Click Network→ PC Port

Select Connect to Expansion Module

Click Image Modified and the phone will reboot automatically

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Contact Setting

This section provides the operating instructions for managing contacts. The topics include:

Local Directory

Remote Phonebook

LDAP

Search Contact

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Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No., so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually via Phone interface

Press Menu → Directory → Local Contacts

Press Add soft key.

Enter the necessary information as Name, Phone number…

Press Save soft key or Image Modified to add the contacts successfully.

To add contacts from history via Phone interface:

Press History soft key or press Menu → History → Local History

Press Image Modified and Image Modified to select the targeted one. (Press Image Modified and Image Modified switched among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).

Press Option soft key → Add to Contacts

Edit the necessary information as Name, Phone number…

Press Save soft key or Image Modified to add the contacts successfully.

To add contacts via Web interface:

Click Directory→Directory

Enter the name, number and some other information.

Press Image Modified and then press Image Modified button.

B: To add contacts into blacklist
To add blacklist manually via Phone interface:

Press Menu → Directory → BlackList

Press Group soft key.

Press Add soft key.

Enter the Name and select the Ring Tone.

Press Save soft key or Image Modified to add the Group successfully.

Enter the added Group, then press Add soft key.

Enter the necessary information as Name, Phone number…

Press Save soft key or Image Modified to add the contacts successfully.

To add blacklist from history via Phone interface:

Press History soft key or press Menu → History → Local History

Press Image Modified and Image Modified to select the targeted one.

Press Option soft key → Add to Blacklist

Edit the necessary information as Name, Phone number…

Press Save soft key or Image Modified to add successfully.

Upload Contacts photo via Web interface:

Click Directory and select the desired contact.

Click Choose file to select the photo for the contact

Click Image Modified to upload the photo.

When you place a call from the contact, the phone idle screen will show the contact photo.

Contacts photo server
The contact photo server allows you to configure the contact's photo by modifying the xml file instead of uploading it on a web page.

First fill in the server path ( e.g. http://192.168.1.18/photo/ ) .
Then, fill in the file name in the quotes for the field photoDefault = "", ( e.g. photoDefault = "htek.jpg" ).
Finally, import the xml file to the phone.

You can get the xml file through the export function.

To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:

Click on Directory → Directory

Click Choose file to select a contact list file (file format must be .xml) from your local system.

Click Import XML to import the contact list.

To export an XML file of contact list via Web interface:

Click on Directory → Directory

Click Export XML to export the contact list.

To import a CSV file of contact list via Web interface:

Click on Directory → Directory

Click Choose file to select a contact list file (file format must be .csv) from your local system.

Click Import Csv to import the contact list.

To export a CSV file of contact list via Web interface:

Click on Directory → Directory

Click Export Csv to export the contact list.

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To set Remote Phonebook via Web interface:

Login the Web interface and click Directory→Remote Phone Book

Fill the path of the remote file in the Phone Book URL field.

For example, http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml

Fill the Name and then click Image Modified to save the configuration.

To check the contacts via Phone interface:
Press Directory→Left Button→Left Button, and you can see the item you set, press Update and then enter you will find the detail.
For More detail, please refer to: www.htek.com.

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When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via Web interface:

Login Web interface and click Directory→LDAP

Fill the LDAP Name Filter:

1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
2. For example, (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.

Fill LDAP Number Filter:

This parameter specifies the number attributes for LDAP searching.

Fill Server Address: Fill the domain name or IP address of the LDAP Server.

For example: 192.168.0.9

Port (the port of the LDAP Server), Base, User Name, Password

Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server.

LDAP Display Name: the display name of the contact record displayed on the LCD screen.

Fill the relative value and then click Image Modified to save the settings.

Following is the example screenshot for the configuration.

To Configure LDAP Key
To configure LDAP Key via Web interface:

Click Function Keys→Line Key→ choose Line Key 2(for example)

Select LDAP in the Type field.

Click Image Modified to save the configuration.

To Configure LDAP Key via Phone interface:

Press Menu→Features→Function Keys→Line Keys as Function Keys→Line Key 2

Select LDAP in the Type field

Press Save or OK key to save the configuration.

When press the LDAP Key, the LCD will display as following:

For More detail, please refer to www.htek.com

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You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

Click the Directory soft key on Idle interface.

Click the More soft key, then you can see the Search soft key

Click the Search soft key, you can enter the desired part of name or part of number.

With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.

To search contact in Local contacts:

Click the Directory soft key on Idle interface.

Click the Image Modified button and select the Local contacts list.

Click the More soft key, then you can see the Search soft key

Click the Search soft key, you can enter the desired part of name or part of number.

With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.

To search contact in Remote contacts:

Click the Directory soft key on Idle interface.

Click the Image Modified button and select the Remote Contacts list.

Select the desired Remote Contact and click Enter soft key.

Click the Search soft key, you can enter the desired part of name or part of number.

With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.

To search contact in LDAP contacts:

Click the Directory soft key on Idle interface.

Click the Image Modified button and select the LDAP Contacts list.

Enter the first character or more of contact's name or number.

With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.

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Call History Setting

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This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on Phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via Phone interface:

Press Menu→Features→History Setting

Press Image Modified and Image Modified or Switch soft key to enable History record.

Press Save soft key to save the configuration.

To check the call history via Phone interface:

Press the History soft key. The LCD screen displays All Calls list.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press to select the desired entry.

Press the Option soft key, and then select Detail from the prompt list.

The detailed information of the entry appears on the LCD screen.

To delete an entry from the call history list via Phone interface:

Press the History soft key.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press UP or DOWN key to select the desired entry.

Press the Delete soft key.

To delete all entries from the call history list via Phone interface:

Press the History soft key.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press the Option soft key, and then select Delete All from the prompt list.

Press the OK soft key.

Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.

To check the call history via Web interface:

Click Directory→ Call History

Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.

To Dial a call from Call History via Web interface:

Click Directory→Call History

Select the desired history item, and click Tel Number.

Then the call is dialed on phone.

To Dial a call from Call History via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press the Dial soft key, , or , or the corresponding line key.

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You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:

Press Menu → Settings → Basic Setting → Ring Tone.

Press Image Modified and Image Modified to select the aimed one.

Press Image Modified or Save soft key to save the configuration.

To adjust the Ring Tone Type via Web Interface

Setting → Preference → Ring Tones

Select the wanted one

Click Image Modified to save the configuration.

To configure Distinctive Ring Tone via Phone Interface

Press Directory

Select the target contact

Press Detail soft key to edit the contact.

Press Image Modified and Image Modified to select the wanted Ring Tone for the contact

Press Save soft key to save the contact.

To configure Distinctive Ring Tone via Web Interface

Directory → Directory → Contact

Choose the Ring Tone you want to use.

Click Image Modified → Image Modified to save the configuration.

Click Ring tone for more information.

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You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume via Phone interface:

Option 1: To press Image Modified and Image Modified on the idle page

Option 2: To press Image Modified and Image Modified during the call is ringing.

To adjust the handset volume via Phone interface:
To press and during a call in handset mode.

To adjust the headset volume via Phone interface:
To press and during a call in headset mode.

To adjust the speaker Volume via Phone interface:
To press and during a call in speaker mode.

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Voice Mail Tone

This option can set whether to play the beep for phone's voice mail

Click the Setting → Preference

Select On or Off for Voice Mail Tone.

Click Image Modified for the setting.

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Play Hold Tone

When you hold the phone, Whether to play hold tone

Click the Setting → Preference

Set On or Off for Play Hold Tone.

Click Image Modified for the setting.

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Play Hold Tone Delay

When you hold the phone. How many seconds to play beep?

Click the Setting → Preference

Set the value for Play Hold Tone Delay.

Click Image Modified for the setting.

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System Settings

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To configure dial plan via Web interface:

Click Account →Basic →Dial Plan.

Fill the value in dial plan field.

Click Image Modified to save the configuration.

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Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.
To configure Dial-Now Timeout via Web interface:

Click Web interface Setting → Preference

Fill the blank of Dial-Now Timeout: for example, 5(seconds). (0 means dial out immediately).

Click the Image Modified button to save the configuration

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No Key Entry Timeout

No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via Web interface:

Click Web interface Setting → Preference

Fill the blank of No Key Entry Timeout: for example, 5(seconds). 0 means never timeout, you should press the send key the dial out the number.

3. Click the button to save the configuration.

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Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number that can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via Web interface:

Click Setting→Features→Phone Lock

Enter the emergency services number (e.g.110,119,120) in the Emergency field,

Click Image Modified to save the configuration.

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Label Scroll

When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:

Click the Setting → Preference

Select Enable or Disable for Label Scroll.

Click Image Modified for the setting.

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Show Missed Calls

Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:

Click the Setting → Preference

Select Yes or No for Show Missed Calls.

Click Image Modified for the setting.

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Auto Logout Time

Set the Web login timeout

Click the Setting → Preference

Set number 1~5000 min for Auto Logout Time.

Click Image Modified for the setting.

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Reboot in Talking

This function is to allow reboot during the calls or not

Click the Setting → Preference

Set Enable or Disable for Reboot in Talking.

Click Image Modified for the setting.

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Detect IP Conflict

LCD can display message when IP conflict

Click the Setting → Preference

Set Enable or Disable for Detect IP Conflict.

Click Image Modified for the setting.

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Redial Mode

Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list

Click the Setting → Preference

Set Direct Mode or Select Mode for Redial Mode.

Click Image Modified for the setting.

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To enable Keypad Lock via Phone interface
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Switch to change selected lock type: All Keys, Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone interface

Press Menu→Settings→Advanced Setting→Phone Setting→Lock

Press Image Modified and Image Modified key or Switch to change to choose Disable.

Press Save or OK key to save the configuration.

To enable Keypad Lock via Web interface

Click Web interface Setting → Features

To choose the Phone Lock.

To fill the Phone Unlock Pin and Auto Lock Time-Out

Fill the Emergency Number, when the phone is Lock, only Emergency Number can be sent.

To click Image Modified to save the configuration.

To Disable Keypad Lock via Web interface
1. Click Web interface Setting →Features
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.

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In order to ensure safety in Call process, you can choose whether to hide DTMF

Click the Setting → Preference

Select On or Off for Suppress DTMF Display.

Click Image Modified for the setting.

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Suppress DTMF Display Delay

In order to ensure safety in Call process, you can choose whether to hide DTMF

Click the Setting → Preference

Select On or Off for Suppress DTMF Display Delay.

Click Image Modified for the setting.

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Check-Syn With Authenticate

If this option is enabled, the server needs to be authenticated before the phone agrees to synchronize.

Click the Setting → Preference

Set Enable or Disable for Check-Syn With Authenticate.

Click Image Modified for the setting.

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Other features settings

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To configure action URL via Web interface:

Click Setting→Action URL

Fill the needed values in the designated blank spaces.

Click Image Modified to save the setting.

Click Action URL for more how to use, or check on www.htek.com

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Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:

Click Setting→Softkey Layout

Select Enable for Custom Softkey

Select Call States.

Select the feature from the Disable Keys to Enable Keys field by Image Modified

moves the Disable key to Enable field. moves the Enable key, and it will back to Disable field.

Click Image Modified or Image Modified to change to position or each feature.

Click Image Modified to save the configuration.

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For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via Web interface:

Click Function Keys→Programmable Key

Select the desired Key to set.

Click Image Modified to save the setting.

By clicking Image Modified , all setting of the keys will be back to default.

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Exp Key

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There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset

Pick up the handset, or press a line key and dial the necessary number.

Press Image Modified or Image Modified or press the Send soft key, then the call is sending.

To place a call by Headset:

Press the Image Modified ( light is Green),

Enter the desired number.

Press Image Modified or Image Modified , or press the Send soft key, then the call is sending.

Using headset to place and answer calls for all time

Click Web interface Setting →Preference

HeadSet Priority →Enable

Ringer Device For HeadSet →Use Headset

Click Image Modified to save the setting.

Press Image Modified

Placing a call by hands-free speakerphone

Press the Image Modified , or press the Line key, then you can hear the dial tone.

Press the number.

Press Image Modified or Image Modified or press the Send soft key, then the call is sending.

To place a call by call history or Directory via Phone interface.

Press the History /Directory soft key (On the idle page) or Menu → History /Directory

Press Image Modified and Image Modified to select the targeted one.

Press the Send soft key, or Image Modified , or Image Modified , or the corresponding line key, then the call is sending.

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Making two calls with one line and one account

Press a line key and dial phone number, then make a call.

Press Hold soft key and then press New Call soft key.

Dial another phone number,

Press the Send soft key, or Image Modified , then make the second call.

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End a Call

Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the End Call soft key or press , or press .

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To redial the last placed call from the IP Phone:
Press directly when LCD is on the idle interface.

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Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset and now the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker

Option 1: Press Image Modified directly.

Option 2: Press Answer soft key.

Option 3: Press the Line key (flashes red).

Moreover, some other action can be done by soft key when the call is coming.

To press the Reject soft key to reject the call. Or press Image Modified to reject the current call.

To press Forward to forward to another phone.

To press Silence soft key, and then the call will keep silent, no ring tone display.

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Incoming Call Show Mode

There are two incoming call show modes for this phone:

name and number of the contacts

name and number of the incoming call and the account which is connecting

To set incoming call show mode via Web interface:

Click Setting→ Preference

Select the desire mode for the incoming call show mode

Click Image Modified to save the setting.

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Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface

To Click Profile → Advanced

To choose Yes for the Auto Answer.

To click Image Modified to save the configuration.

To Disable Auto Answer via Web interface

To Click Profile → Advanced

To choose No for the Auto Answer.

To click Image Modified to save the configuration.

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Call Hold

When using the hold feature, the Hold icon will show on the display.

To make a call on hold during three modes:
To hold a call under handset mode:

Press Hold soft key or Image Modified to hold the current call.

Press Resume soft key or Image Modified to resume the call on hold.

To hold a call under headset mode:

Press Hold soft key or Image Modified to hold the current call.

Press Resume soft key or Image Modified to resume the call on hold.

To hold a call during the speaker mode:

Press Hold soft key or Image Modified to hold the current call.

Press Resume soft key or Image Modified to resume the call on hold.

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Call Transfer

This phone supports Blind, Attended and Semi-Attended Transfer.

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Blind Transfer
When you use this feature, you can :

Press Image Modified or Transfer soft key during the conversation, the call is on hold now.

Enter the number that transfers to.

Press Image Modified or Transfer soft key, and now the blind transfer completed.

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Attended Transfer
When you use this feature, you can

Press Image Modified or Transfer soft key during the conversation, the call is on hold now.

Enter the number that transfer to, and press the send soft key or Image Modified or Image Modified .

Start the second conversation, press Image Modified or Transfer soft key, then transfer completed.

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Semi-Attended Transfer

Press Image Modified or Transfer soft key during the conversation, the call is on hold now.

Enter the number transfer to, and press the send soft key or Image Modified or Image Modified , then you can hear the ring tone.

Press Image Modified or Transfer soft key, and now the Semi-attended transfer completed.

BLF Transfer

Set a Programmable Key or Line Key is set as BLF. For how to set BLF, please refer to BLF

Press Image Modified or Transfer soft key during the conversation, the call is on hold now.

Press BLF key then realize blind, attended and Semi-Attended Transfer.

Hold transfer on hook:

Setting → Features → Transfer Settings: Hold Transfer On Hook: ON.

A place a call to B, B answer, A press the Hold soft key and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.

Hold transfer on Three Way conference:

1. 1. 1. 1. Setting → Preference → Three Way Call Release Type: Transfer.

1. A place a call to B, B answer, A place a call to C again, C answer, A press the Conference soft key then A, B and C will establish meeting.

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Transfer to New Call via Web interface

1. Click Setting → Features

1. Select Transfer Mode via DSS key → New Call

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1. Enter the phone number in the Value field.

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The phone will not release the call until receiving BYE from the server.

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Call Conference

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1. A end the call, the conference is finished.

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This phone supports static forward (Always Forward, Busy Forward and No Answer Forward) and dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

1. Press Menu → Features → Call Forward →Always Forward.

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To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

1. Press Menu →Features → Call Forward →Busy Forward.

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To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

1. Press Menu →Features → Call Forward →No Answer Forward.

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When the Forward feature is enabled, the Icon will display on Top of the LCD.

To configure Forward via Web Interface

1. Setting → Features → Forward

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To cancel the forward feature via Phone Interface

1. Option 1: To press the key to disable the forward feature.

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To cancel the forward feature via Web Interface

1. Setting → Features → Forward

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To configure dynamic forward
Forward an incoming call during the ringing.

1. When the phone is ringing, press Forward soft key.

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1. Press or press the Send soft key, then the call is forwarded.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure

If you press the Callback, the phone will dial the Callback phone number.
To configure the Call Back via Web interface

1. Click Setting →Features →Callback .

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To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tones

2. Change the Tone Time as you want (for example 3s)

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Hide Caller ID

Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won't be able to know who is calling them.
To configure anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1

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If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1

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To cancel rejecting anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1

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When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

To enable DND feature via Phone interface
Press the DND soft key when the phone is idle, and then shown on the LCD.
To disable DND feature via Phone interface:
Press the DND soft key again, and then there is no on the LCD.

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Hot Line

To configure Hot Line via Phone interface

1. Press Menu →Features → Hot Line

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To configure Hotline auto dial via Web Interface

1. Setting → Features → HotLine.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.

If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times
To configure Auto Redial via Web Interface

1. Click Setting →Features → Auto Redial

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1. Click to save the configuration.

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Function Key Features and Settings

The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel:
Line Label Length: if this option is set Long label, then the label's length will be longer, it is used if the string is too long.
Line Page Indicator: Enable this option When the phone has been configured for four pages and current page is first page, the forth page has a BLF and BLF's status is changed, then the forth page's button will flash the red indicator.

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BLF blink: Turn this option on to make the BLF icon blink when the monitored extension is talking.

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Line

It works same as Line keys.
Line support three Mode (Default, lock and float)
Default mode: If there is an incoming call, the phone won't navigate to the set line key account page if the line key page is set as line type and current page is page four.
Lock mode: If there is an incoming call the line key set account will reflect on the same position on every page when the first page set as the line type.
Float mode: If there is an incoming call, the phone will navigate to the set line key account page if the line key page is set as line type and current page is page four.
To configure Line Feature via Web Interface

1. Click Function Keys → Line Key.

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With this feature, you can dial one number by pressing the configured speed dial key.
To configure Speed Dial feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Speed Dial.
To configure Speed Dial feature via Web Interface

1. Click Function Keys → Line Key.

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1. Click the button to save the configuration.

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BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.

1. When the extension you are monitoring is idle, the light is steady green.

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To configure a BLF key via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).

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To configure a BLF key via Web interface

1. Click Function Keys → Line Key.

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1. Click to save the configuration.

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If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.

To configure Visual Alert for BLF Pickup via Web Interface

1. Click Setting →Features →Call Pickup→ Visual Alert for BLF Pickup

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1. Click to save the configuration.

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Audio Alert for BLF Pickup

If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep.
To configure Audio Alert for BLF Pickup via Web Interface

1. Click Setting →Features →Call Pickup→ Audio Alert for BLF Pickup

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To configure BLF List via Web interface:

1. Login and click Account→Basic

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1. Fill the Eventlist BLF URL and click to save the configuration.

1. To configure BLF List Keys

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This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone.

To configure the Voice mail feature via Phone interface:

1. Press Menu →Messages →Voice Mail →Set Voice Mail.

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To configure Voice Mail Line Key via Web Interface:

1. Click Function Keys → Line Key.

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To configure a Voice mail key by Phone interface:

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).

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With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface

1. Click Function Keys → Line Key.

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1. Click to save the configuration.

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Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pickup via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Group Pickup via Web interface

1. Click Function Keys → Line Key.
2. Select the desired Line Key and select Group Pickup in the Type.
3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.
4. Select the Account.
5. Click to save the configuration.

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With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Call Park via Web interface

1. Click Function Keys → Line Key.

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When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as intercom.
To configure Intercom feature via Web Interface

1. Click Function Keys → Line Key.

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1. Enable the "Allow Auto Answer By Call-Info"
2. Click the button to save the configuration.

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1. Set On or Off for Intercom Barge.

1. Click for the setting.

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When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web Interface

1. Click Setting→Preference

1. Select On for Keypad DTMF Tone.

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To configure the DTMF via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the DTMF via Web interface

1. Click Function Keys → Line Key.

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1. Click the to save the configuration.

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Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Prefix via Web interface

1. Click Function Keys → Line Key.

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Then when you press this key, the set value is input directly.

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Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Local Group via Web interface

1. Click Function Keys → Line Key.

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Then you can press the Local Group key to access the pre-defined contact group in the local directory quickly.

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XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the XML Group via Web interface

1. Click Function Keys → Line Key.
2. Select the desired Key and select XML Group in the Type.
3. Select the Account.
4. Click to save the configuration.

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LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the LDAP via Web interface

1. Click Function Keys → Line Key.

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1. Click to save the configuration.

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XML Browser

You can use this key feature to access the Xml Browser quickly. The XML Browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the XML Browser via Web interface

1. Click Function Keys → Line Key.

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1. Click button to save the configuration.

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Broadsoft Group

When using the BroadSoft Group feature, by just pressing the key you can enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft Group via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Broadsoft Group via Web interface

1. Click Function Keys → Line Key.

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The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Conference via Web Interface

1. Click Function Keys →Line Key.

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If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Forward via Web Interface

1. Click Function Keys →Line Key.

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You are able to configure the key as a transfer key to perform the Blind/Attended/ Semi-Attended Transfer.
To configure the Transfer via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Transfer via Web Interface

1. Click Function Keys →Line Key.

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The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Hold via Web Interface

1. Click Function Keys →Line Key.

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With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Group listening via Web Interface

1. Click Function Keys →Line Key.

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If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode.

To configure the DND via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure DND via Web Interface

1. Click Function Keys →Line Key.

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If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

1. Click Function Keys →Line key

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To send SMS via web Interface

1. Click Setting→SMS

1. Select the Account (from which account the SMS sent)

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To send SMS via Phone interface:

1. Click Menu→Messages→Text Message→Set SMS

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To configure the SMS via Phone Interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure SMS via Web Interface

1. Click Function Keys →Line Key.

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With record feature, you can record your calls by pressing the record key .
To configure the record via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Record in the Type field.
3. Press or Save soft key to save the configuration

To configure the record via Web Interface

1. Click Function Keys → Line Key.

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1. Click the button to save the configuration.

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The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via Phone interface

1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the URL Record in the Type field.
3. Fill the Value.
4. Press or Save soft key to save the configuration

To configure the record via Web Interface

1. Click Function Keys → Line Key.

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With this feature, you can call a paging group directly.
To configure the paging via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Paging via Web interface

1. Click Function Keys → Line Key.

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Htek IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to "Account" → "Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function Keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the line key as line via Web Interface

1. Click Function Keys → Line Key.

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The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Public Hold in the Type field.
3. Press or Save soft key to save the configuration

To configure public hold via Web Interface

1. Click Function Keys →Line Key.

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The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Private Hold in the Type field.
3. Press or Save soft key to save the configuration

To configure private hold via Web Interface

1. Click Function Keys →Line Key.

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1. Click the button to save the configuration.

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Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Hot Desking in the Type field.

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To configure the hot desking via Web interface:

1. Click Function Keys →Line Key.

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To use the hot desking feature on the user interface:

1. Press the Hot Desking key when the IP Phone is idle.

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You can see the account information which has changed.

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ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the ACD in the Type field.

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To configure the ACD via Web interface:

1. Click Function Keys →Line Key.

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You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Zero Touch in the Type field
3. Press or Save soft key to save the configuration

To configure the zero touch via Web interface:

1. Click Function Keys →Line Key.

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To use the zero touch feature on the user interface:

1. Press the Zero Touch key when the IP Phone is idle.

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You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address/addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses.

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Sending RTP Stream

To configure a multicast paging key via Phone interface

1. Press Menu →Features →Line Key →Line Key2(e.g.)

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To configure a multicast paging key via Web interface

1. Function Keys→Line Key
2. Select the desired Key and select Multicast Paging in the Type.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

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1. 1. 1. 1. 1. 1. 1. Click Directory→Multicast Paging
                  2. Select the desired value from the pull-down list of Paging Barge.
                  3. Select the desired value from the pull-down list of Paging Priority Active.
                  4. Enter the multicast IP address/addresses and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
                  5. Enter the label in the Label field.
                  6. Click button to save the configuration.

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To configure the headset mode via web interface:

1. Login the phone's webpage (Username: admin, Password: admin)
2. Setting→Preference. Enable the Headset priority. Choose the "Use HeadSet" or "Speaker&Headset" from "Ringer Device For Headset" option.

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To enable the headset mode:

1. Press the headset key on phone's during the idle status when you accomplish the above-mentioned configuration.
2. Headset icon will display on phone status bar.

How to Activate Bluetooth?

To activate Bluetooth via phone interface:

1. Find Menu then navigate as follows:

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Note:
The phone must be in the headphone mode to normally use the Bluetooth function.

Answering Calls

How to answer an incoming call?
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.

How to adjust the earphone volume during a call?
With the Bluetooth headset paired, you can do the following:

• Press the Volume key on the Bluetooth headset to increase the volume.

Press the Volume key on the Bluetooth headset to decrease the volume.

• Press the Volume key on the phone to increase the volume.

Press the Volume key on the phone to decrease the volume.
How to Ending Calls?
To end a call:
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call.

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Upgrade

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To set Factory Reset by Phone interface

1. Press Menu → Settings → Advanced Setting (default password: admin) → Phone Setting → Factory Reset
2. Press OK soft key in the warning page.

To set Factory Reset via Web interface

1. Click Management → Upgrade
2. Click and then confirm the setting.

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To use pcap via Web interface:

1. Click Management→Tools

1. Click Start and then operation the phone

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1. Then you'll get the Pcap captures.

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System Log

To download system log via Web interface:

1. Click Management→Configuration

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1. Then you'll get a txt file: syslog.tgz.

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Upgrade

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To upgrade manually via the Web configuration interface

1. Click Management → Upgrade

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*To Restore a configuration file:*

1. Click Management → Configuration → Configure File

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