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Notices Information

Copyright

Copyright © 2005 - 2018 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.

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Safety Instructions

• To use the Phone, please follow the instructions in this user manual.
• Use the power adapter supplied with your phone. Other power adapters may damage the phone.
• This phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
• Do not use the phone during thunderstorms.
• CE
• FCC

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WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

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Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

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FCC Statement

1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.

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Summary of changes

This section describes the changes to this user manual for each release and user manual version.

Change for Release x.0.4.4.36,Manual version x.0.4.4.36

• Transfer Release Trigger

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Change for Release x.0.4.0.10,Manual version x.0.4.0.10

Major updates have occurred to the following sections:

• Label Scroll

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Change for Release x.0.4.0,Manual version x.0.4.0

Major updates have occurred to the following sections:

• IPv6
• IPv4&IPv6

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Change for Release x.0.3.98.O,Manual version x.0.3.98.O

Major updates have occurred to the following sections:

• Reboot in Talking

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Change for Release x.0.3.98.A,Manual version x.0.3.98.A

Major updates have occurred to the following sections:

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• Voice Mail Tone
• Backup NTP Server
• Intercom Barge

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Change for Release x.0.3.65,Manual version x.0.3.65

Major updates have occurred to the following sections:

• Redial Mode

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Major updates have occurred to the following sections:

• Suppress DTMF Display
• Suppress DTMF Display Delay

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Major updates have occurred to the following sections:

• Auto Redial

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Change for Release x.0.3.65,Manual version x.0.3.65

Major updates have occurred to the following sections:

• Redial Mode

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Change for Release x.0.3.63,Manual version x.0.3.63

Major updates have occurred to the following sections:

• Suppress DTMF Display
• Suppress DTMF Display Delay

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Change for Release x.0.3.62,Manual version x.0.3.62

Major updates have occurred to the following sections:

• Auto Redial

Getting Started

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Packing List

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1. Power adapter

1. Ethernet cable

1. User Manual

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Phone Installation

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You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IPV4, IPV6, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… ), Account (e.g., register status of accounts).
To view the phone status via Phone interface:

1. Press Menu →Status →Information.

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To register via Phone interface:

1. Press Menu→ Setting→ Advanced setting (default password: admin)→ Accounts.

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1. Press Save to save the configuration.

!worddav01272774e0bda85b38601921e58c6d3c.png|height=48,width=132!
\\
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;".
Pressing "0", you will find " < >()\{\}\[\]".
Pressing "*", you will find "*/"!@$".
Pressing "#", you will find "#'%&*|".
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*To register via Web interface:*
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1. Login Web interface and Click Profile→ Basic.

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1. Click to save the configuration.

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Idle Screen

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Getting Familiar with Your Phone

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Hardware Components Preview

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Icon Preview

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LED Instruction

This part mainly instructs the LED status. The Power LED Status describes on the premise that the LED settings all set as Yes. For LED status setting, please refer to: LED Status Setting

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Power Indicator LED

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Line LED:(Line Key set as Line)

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BLF or BLF List Key LED Line/Line Key set as BLF)

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Shared Line LED:

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Other Key Led

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User Interface

There are two ways to customize specific configurations on your IP phone:

• The user interface on the IP phone
• The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone interface Overview

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Line Key Function Overview

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Basic Setting Configuration

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1. Input the IP Address in the web browser.
2. Input the user name (default is admin), password (default is admin).
3. Login successfully.

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Administrator Password

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To change password via Web interface

1. Management → Password.

1. Fill the value.
2. Click to save the configuration.

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Language

The default Phone interface language is English.
To change the language via Phone interface

1. Press Menu → Settings → Basic Setting → Language.

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To change the language via Web interface

1. Setting → Preference →Web Language & LCD Language.

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1. Press to save the configuration.

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Screen Saver

There are two types of screen saver: Logo only, Time & Logo .
To enable screen saver via Phone interface

1. Press Menu → Settings → Basic Setting → Screensaver...
2. Press and or press Info/Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute, then press the Save button.

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To disable screen saver via Phone interface

1. Press Menu → Settings → Basic Setting → Screensaver...
2. Press and or press Info/Switch soft key to Choose the Time-out as off.
3. Press or Save soft key to save the selected configuration.

To Enable screen saver via Web interface

1. To Click Setting → Preference.

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To Disable screen saver via Web interface

1. To Click Setting → Preference

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To wake up screen saver via Web interface:

1. Click Setting → Preference

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There are 20 levels. you can change the LCD's brightness according to your visual perception
To change the gray level via Phone interface

1. Press Menu → Settings → Basic Setting → Gray level
2. Press and or press Info/Switch soft key to Choose the level from 1 to 20
3. Press or Save soft key to save the selected configuration

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To configure the Time & Date Format via Phone interface

1. Press Menu → Settings → Basic setting → Time & Date Format
2. Press and to change between 12 Hour or 24 Hour time display.
3. Press and to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year)..
4. Press or Save soft key to save the configuration.

To configure the DHCP time via Phone interface

1. Press Menu → Settings → Basic setting → DHCP time
2. Press and to change between Disable and Enable.
3. Press or Save soft key to save the configuration.

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Login name: admin, password: admin (default)

1. Setting → Date &Time →NTP Server

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To change the Time Zone and Date Display Format via Web interface

1. Setting → Date &Time

1. Select the necessary one.
2. Press to save the configuration.

To change the SIP Date Override Time via Web interface

1. Setting → Date &Time→ SIP Date Override Time
2. Select Yes or No for SIP Date Override Time .
3. Click to save the configuration.

To change the Account via Web interface

1. Setting → Date &Time →Account.

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To change the Daylight Saving Time via Web interface

1. Setting → Date &Time→ Daylight Saving Time
2. Select Disable or Enable or Auto for Daylight Saving Time.
3. Click to save the configuration.

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The LED Status setting mainly defines the power indicator LED.
To configure LED Status via Web interface:

1. Click Setting→ Preference

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For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED]

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Key as Send

To configure Key as Send via Phone interface

1. Press Menu →Features → Key as Send

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To cancel # Key as Send via Phone interface

1. Press Menu →Features → Key as Send

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To configure IPv4 via Web interface:

1. Click Network→ Basic→ Internet Port

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To configure DHCP via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv4→ DHCP mode.

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To configure a static IP address via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv4 → Static mode.

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1. Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

1. Click Save and restart the phone.

1. Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.

To configure PPPoE via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → PPPoE mode.

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To configure Network via Web interface:

1. Click Network→ Basic→ IPv4 setting

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1. Click the SaveSet and restart the phone.

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IPv6

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To configure IPv6 via Web interface:

1. Click Network→ Basic→ Internet Port

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To configure DHCP via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv6→ DHCP mode.

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To configure a static IP address via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IPv6 → Static mode.

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1. Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.

1. Click Save and restart the phone.

To configure Network via Web interface:

1. Click Network→ Basic→ IPv6 setting

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1. Click the SaveSet and restart the phone.

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IPv4&IPv6

If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP Port Mode.
2. Press or to change the IP Port Mode..
3. Press or Save soft key to save the configuration.

To configure IPv4&IPv6 via Web interface:

1. Click Network→ Basic→ Internet Port

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1. Select IPv4&IPv6 for Internet Port

1. Click for the setting.

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PC Port

Two modes for PC port: bridge and router.
To configure PC Bridge via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port → Bridge mode.

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To configure PC router via Phone interface:

1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ PC Port → Router mode.

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To configure Bridge via Web interface:

1. Click Network→ PC Port

1. Select As Bridge

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To configure Router via Web interface:

1. Click Network→ PC Port

1. Select As Router

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1. Click and the phone will reboot automatically

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Contact Setting

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1. Press Menu → DIR→ Contacts...

1. Press Add soft key

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1. Enter the necessary information as Name, Phone number…
2. Press Save soft key or to add the contacts successfully.

To add contacts from History via Phone interface

1. Press History soft key or press Menu →History→ Local History
2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).

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To add contacts via Web interface

1. Click Directory→ Directory

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To add blacklist from history via Phone interface

1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press Option soft key → Add to Blacklist
4. Edit the necessary information as Name, Phone number…
5. Press Save soft key or to add successfully.

To import or export the contact list
You can manage your phone's local directory via phone or Web interface. But you can only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .xml) from your local system.
3. Click Import XML to import the contact list.
To export an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Export XML to export the contact list.
To import a CSV file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .csv) from your local system.
3. Click Import Csv to import the contact list.
To export a CSV file of contact list via Web interface:

1. Click on Directory → Directory
2. Click Export Csv to export the contact list.

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To set Remote Phonebook via Web interface:

1. Login the Web interface and click Directory→ Remote Phone Book

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To check the contacts via Phone interface:
Press Directory→ Left Button→ Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com.
Note:
Every remote contact only supports 1000 contacts.

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LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via Web interface:

1. Login Web interface and click Directory→ LDAP
2. Fill the LDAP Name Filter:
   1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
   2. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
3. Fill LDAP Number Filter:

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Following is the example screenshot for the configuration.

To Configure LDAP Key
To configure LDAP Key via Web interface:

1. Click Function Keys→ Line Key→ choose Line Key 2(for example)

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To Configure LDAP Key via Phone interface:

1. Press Menu→ Features→ Function Keys→ Line Keys as Function Keys→ Line Key 2

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When press the LDAP Key the LCD will display as following:

For More detail, please refer to LDAP Notes on www.htek.com

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Search Contact

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This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on Phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via Phone interface:

1. Press Menu→ Features→ History Setting
2. Press and or Info/Switch soft key to enable History record.
3. Press Save soft key to save the configuration.

To check the call history via Phone interface:

1. Press the History soft key. The LCD screen displays All Calls list.

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To delete an entry from the call history list via Phone interface:

1. Press the History soft key.

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To delete all entries from the call history list via Phone interface:

1. Press the History soft key.

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To check the call history via Web interface:
1. Click Directory→ Call History
2. Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.

To dial a call from Call History via Web interface:

1. Click Directory→ Call History

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You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface

1. Press Menu → Settings → Basic Setting → Ring Tone.
2. Press and to select the aimed one.
3. Press or Save soft key to save the configuration.

To adjust the Ring Tone Type via Web interface

1. Setting → Preference →Ring Tones

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To configure Distinctive Ring Tone via Phone interface

1. Press Directory

1. Select the target contact

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1. Directory → Directory → Contact

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Click Ring tone for more information.

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Volume

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This option can set whether to play the beep for phone's voice mail

1. Click the Setting → Preference

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When you hold the phone. How many seconds to play beep?

1. Click the Setting → Preference

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1. Set the value for Play Hold Tone Delay.

1. Click for the setting.

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System Settings

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Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#

To configure dial plan via Web interface:

1. Click Account →Basic →Dial Plan.
2. Fill the value in dial plan field.
3. Click to save the configuration.

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Dial-Now Timeout

Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.
To configure Dial-Now Timeout via Web interface:

1. Click Web interface Setting → Preference

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No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via Web interface:

1. Click Web interface Setting → Preference

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1. Click the button to save the configuration.

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Emergency Call

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1. Click to save the configuration.

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Label Scroll

When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:

1. Click the Setting → Preference

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Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:

1. Click the Setting → Preference

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This function is to allow reboot during the calls or not

1. Click the Setting → Preference

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Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list

1. Click the Setting → Preference

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To enable Keypad Lock via Phone interface

1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Info or Switch to change selected lock type: All Keys, Menu Key, Function Key, Lock & Answer

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To disable Keypad Lock via Phone interface

1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Info or Switch to change to choose Off.

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To enable Keypad Lock via Web interface

1. Click Web interface Setting → Features

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To configure action url via Web interface:

1. Click Setting→ Action URL

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Click Action URL for more how to use, or check on www.htek.com

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Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:

1. Click Setting→ Softkey Layout

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moves the Disable key to Enable field. moves the Enable key, and it will back to Disable field.

1. Click or to change to position or each feature.

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1. Click to save the configuration.

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Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via Web interface:

1. Click Function Keys→ Programmable Key

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1. By clicking , all setting of the keys will be back to default.

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Basic Call Features

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There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset
1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or or press the Send soft key, then the call is sending.
To place a call by Headset:
1. Press the
2. Enter the desired number.
3. Press or or press the Send soft key, then the call is sending.
Using headset to place and answer calls for all time

1. Click Web interface Setting → Preference

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Placing a call by hands-free speakerphone
1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press or or press the Send soft key, then the call is sending.
To place a call by call history or Directory via Phone interface
1. Press the History /DIR soft key (On the idle page) or Menu → History /Directory
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

1. Press a line key and dial phone number, then make a call.

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Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the End Call soft key or press , or press .

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There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset and now the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker
1. Option 1: Press directly.
2. Option 2: Press Answer soft key.
3. Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.

1. Press the Reject soft key to reject the call. Or press to reject the current call.

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There are two incoming call show modes for this phone:

1. name and number of the contacts

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To set incoming call show mode via Web interface:

1. Click Setting→ Preference

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1. Click to save the setting.

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Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface

1. To Click Profile → Advanced

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To Disable Auto Answer via Web interface
1. To Click Profile → Advanced
2. To choose No for the Auto Answer.
3. To click SaveSet to save the configuration.

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Call Hold

When use hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.
To hold a call under headset mode:

1. Press Hold soft key to hold the current call.

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To hold a call during the speaker mode:

1. Press Hold soft key to hold the current call.

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This phone supports blind, attended and Semi-Attended Transfer.

1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfers to.

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1. Setting → Features → Transfer Settings: Hold Transfer On Hook: ON.

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Hold transfer on Three Way conference:

1. Setting → Preference → Three Way Call Release Type: Transfer.

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Transfer to New Call via Web interface
1. Click Setting → Features
2. Select Transfer Mode via DSS key: New Call
3. Select the desired Line Key and select Transfer in the Type.
4. Enter the phone number in the Value field.

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The phone will not release the call until receiving BYE from the server.

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Call Conference

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1. A end the call, the conference is finished.

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Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

1. Press Menu → Features → Call Forward →Always Forward.

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To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

1. Press Menu →Features → Call Forward →Busy Forward.

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To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

1. Press Menu →Features → Call Forward →No Answer Forward.

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When the Forward feature is enabled, the Forward Icon will display on Status Bar of the LCD.

To configure Forward via Web interface

1. Setting → Features

1. Click On for the Always/Busy/No Answer Forward

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To cancel the forward feature via Phone interface

1. Press Menu →Features → Call Forward →Always/Busy/No Answer Forward
2. Press and or press Info/Switch soft key to select the disable choice
3. Press or Save soft key to save the configuration.

To cancel the forward feature via Web interface

1. Setting → Features

1. Click Off for the Always/Busy/No Answer

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To configure dynamic forward
Forward an incoming call during the ringing.

1. When the phone is ringing, press FWD soft key.

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1. Press or press the Send soft key, then the call is forwarded.

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Call Return

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To configure the Call Return via Web interface

1. Click Function keys → Line Key.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure

If you press the callback, the phone will dial the Callback phone number.
To configure the Call Back via Web interface

1. Click Setting →Features →Callback .

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1. Click to save the configuration.

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Call Waiting Tone

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To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tones

2. Change the Tone Time as you want (for example 3s)

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Hide Caller ID

Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won't be able to know who is calling them.
To configure anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1

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If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1
2. Press and or press Info/Switch soft key to select the enable choice in Rejection filed.
3. Enter the Reject On Code (optional), Reject Off Code (optional).

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To cancel rejecting anonymous call

1. Press Menu →Features →Anonymous Call →Account ID 1

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When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Status Bar of the LCD on idle page.
To enable DND feature via Phone interface
Press the DND soft key when the phone is idle, and then DND icon shown on the LCD.
To disable DND feature via Phone interface
Press the DND soft key again, and then there is no DND icon on the LCD.

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Hot Line

To configure Hot Line

1. Press Menu →Features → Hot Line

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To configure Hotline auto dial via Web interface

1. Setting → Features.

1. Fill the number in the Hotline Number and Hotline Time-out.

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When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.

If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times
To configure Auto Redial via Web interface

1. Click Setting →Features → Auto Redial

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It works same as Line keys.
To configure Line Feature via Web interface

1. Click Function keys → Line Key.

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1. Click the button to save the configuration.

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Speed Dial

With this feature, you can dial one number by pressing the configured speed dial key.
To configure Speed Dial feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Speed Dial.
To configure Speed Dial feature via Web interface

1. Click Function keys → Line Key.

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You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.

1. When the extension you are monitoring is idle, the light is steady green.
2. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the phone up directly.
3. When the monitored extension is calling or in a conversation, the light is steady red.

To configure a BLF key by phone

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).
2. Select the targeted Line Key.
3. Press and or press Switch soft key to select the BLF in the Type field.
4. Enter the targeted Value Number.
5. Press and to select the Account ID.
6. Enter the Pickup Code.
7. Press or Save soft key to save the configuration

To configure a BLF key by web

1. Click Function keys → Line Key.
2. Select the desired Line Key and select BLF in the Type.
3. Enter the monitored phone number in the Value field.
4. Select the Account
5. Fill the Extension.
6. Click to save the configuration.

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BLF List

To configure BLF List via Web interface:

1. Login and click Account→Basic
2. Fill the Eventlist BLF URL and click to save the configuration.

1. To configure BLF List Keys

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This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone.
To configure the Voice mail feature via Phone interface

1. Press Menu →Messages →Voice Mail →Set Voice Mail.
2. Enter the Account1/2.
3. Press or Save soft key to save the configuration

To configure Voice Mail Line Key via Web interface:

1. Click Function keys → Line Key.

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To configure a Voice mail key by Phone interface:

1. Press Menu →Features →Function Keys →Line Keys as Function Keys→ Line Key2(for example).

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To view the voicemail via Phone interface
Press Menu→Messages→Voice Mail→View Voice Mail.
The LCD screen displays the amount of new and old voice mails

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Direct Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as Direct Pickup.
To configure Direct Pickup feature via Web interface

1. Click Function keys → Line Key.

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With this feature, you can pick up the specified group that you want incoming calls.
To configure the Group Pickup via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and or press Switch soft key to select the Group in the Type field.

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To configure the Group Pick up via Web interface

1. Click Function keys → Line Key.
2. Select the desired Line Key and select Group Pickup in the Type.
3. Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.
4. Select the Account.
5. Click the to save the configuration.

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With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and or press Switch soft key to select the Call Park type.
3. Select the Account ID.
4. Enter the call park code in the Value field
5. Press or Save soft key to save the configuration

To configure the Call Park via Web interface

1. Click Function keys → Line Key.

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For More information for Call Park, please see: Call park note on www.htek.com

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Intercom

When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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Then the selected Line Key will work as intercom.
To configure Intercom feature via Web interface

1. Click Function keys → Line Key.

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1. Set On or Off for Intercom Barge.

1. Click for the setting.

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DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web interface

1. Click Setting→ Preference
2. Select On for Keypad DTMF Tone.
3. Click the button to save the configuration.

To configure the DTMF via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the DTMF via Web interface

1. Click Function keys → Line Key.

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1. Click the button to save the configuration.

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Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Prefix in the Type field.

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To configure the Prefix via Web interface

1. Click Function keys → Line Key.

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Then when you press this key, the set value is input directly.

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Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Local Group in the Type field.

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To configure the Local Group via Web interface

1. Click Function keys → Line Key.

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Then you can press the Local Group key to access the pre-defined contact group in the local directory quickly.

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XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the XML Group in the Type field.
3. Press and key to select the Account ID.

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To configure the XML Group via Web interface

1. Click Function keys → Line Key.

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1. Click the button to save the configuration.

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LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the LDAP in the Type field.
3. Press or Save soft key to save the configuration

To configure the LDAP via Web interface

1. Click Function keys → Line Key.
2. Select the desired Key and select LDAP in the Type.
3. Click the button to save the configuration.

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When using the BroadSoft Group feature, by just pressing the key you can enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft group via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the Broadsoft group via Web interface

1. Click Function keys → Line Key.

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The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as .
To configure the Conference via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Conference in the Type field.
3. Press or Save soft key to save the configuration

To configure Conference via Web interface

1. Click Function keys →Line Key.

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If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Forward via Web interface

1. Click Function keys →Line Key.

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You are able to configure the key as a transfer key to perform the Blind/Attended/ Semi-Attended Transfer.
To configure the Transfer via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Transfer via Web interface

1. Click Function keys →Line Key.

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The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Hold via Web interface

1. Click Function keys →Line Key.

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With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure Group listening via Web interface

1. Click Function keys →Line Key.

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If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode.
To configure the DND via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure DND via Web interface

1. Click Function keys →Line Key.

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If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web interface

1. Click Function keys →Line Key

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To send SMS via web Interface

1. Click Setting→ SMS

1. Select the Account(from which account the SMS sent)

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To send SMS via Phone interface:

1. Click Menu→ Messages→ Text Message→ Set SMS

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To configure the SMS via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure SMS via Web interface

1. Click Function keys →Line Key.

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With record feature, you can record your calls by pressing the record key .
To configure the record via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the record via Web interface

1. Click Function keys → Line Key.

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1. Click the button to save the configuration.

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URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via Phone interface

1. Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the URL Record in the Type field.
3. Fill the Value.
4. Press or Save soft key to save the configuration

To configure the URL record via Web interface

1. Click Function keys → Line Key.

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With this feature, you can call a paging group directly.
To configure the paging via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and or press Switch soft key to select the Paging in the Type field.
3. Enter the paging code followed the number.
4. Press and key to select the Account ID.
5. Press or Save soft key to save the configuration

To configure the Paging via Web interface

1. Click Function keys → Line Key.

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Htek IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the line key as line via Web interface

1. Click Function keys → Line Key.

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1. Enter the Label.

1. Select the Account

1. Click the Image Modified button to save the configuration and then restart.

   Note: This feature is not available on all servers. For more information, contact your system administrator.

   
   

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   Public Hold

   The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
   To configure the Public hold via Phone interface
2. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure public hold via Web interface

1. Click Function keys →Line Key.

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The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure private hold via Web interface

1. Click Function keys →Line Key.

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1. Click the button to save the configuration.

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Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and or press key to select the Hot Desking in the Type field.

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To configure the hot desking via Web interface:

1. Click Function keys →Line Key.

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To use the Hot desking feature on the user interface:

1. Press the Hot Desking key when the IP Phone is idle.

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You can see the account information which has changed.

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ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and or press key to select the ACD in the Type field.

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To configure the ACD via Web interface:

1. Click Function keys →Line Key.

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1. Click the button to save the configuration.

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Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via Phone interface

1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)

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To configure the zero touch via Web interface:

1. Click Function keys →Line Key.

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To use the zero touch feature on the user interface:

1. Press the Zero Touch key when the IP Phone is idle.

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1. When you finish the setting, you can press the OK to accept the changes.

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Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.

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Sending RTP Stream

To configure a multicast paging key via Phone interface

1. Press Menu →Features →Line Key →Line Key2（e.g.）

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To configure a multicast paging key via Web interface

1. Function keys→line key:
2. Select the desired Key and select Multicast Paging in the Type.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

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1. 1. 1. 1. 1. 1. 1. Click Directory→Multicast Paging
                  2. Select the desired value from the pull-down list of Paging Barge.
                  3. Select the desired value from the pull-down list of Paging Priority Active.
                  4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
                  5. Enter the label in the Label field.
                  6. Click button to save the configuration.

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Upgrade

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To set Factory Reset by Phone interface

1. Press Menu → Settings → Advanced Setting( default password: admin) → Phone Setting → Factory Reset

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To set Factory Reset via Web interface

1. Click Management → Upgrade
2. Click and then confirm the setting.

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To use pcap via Web interface:

1. Click Management→ Tools

1. Click Start and then operation the phone

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1. Then you'll get the Pacp captures.

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System Log

To download system log via Web interface:

1. Click Management→ Configuration

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To upgrade manually via the Web configuration interface

1. Click Management → Upgrade

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*To Restore a configuration file:*

1. Click Management → Configuration →Configure File

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