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Htek IP Phones UC903
User Manual





























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Version 2.0.4.4.36
April. 2018

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1. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference.
(2) This device must accept any interference received, including interference that may cause undesired operation.
2. Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
NOTE:This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: ?

  • Reorient or relocate the receiving antenna.

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  • Increase the separation between the equipment and receiver.

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  • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

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  • Consult the dealer or an experienced radio/TV technician for help.














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Summary of changes

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Major updates have occurred to the following sections:

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Change for Release x.0.4.4.27,Manual version x.0.4.4.27

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Major updates have occurred to the following sections:

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Change for Release x.0.3.98.O,Manual version x.0.3.98.O

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You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… ), Account (e.g., register status of accounts).
To view the phone status via Phone interface:

  1. Press Menu AnchorOLE_LINK3OLE_LINK3 AnchorOLE_LINK4OLE_LINK4 →Status →Information.

  1. Press Menu →Status →Network.

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Wiki Markup
!worddav292303cd2f012cb49f9e667d89278f3a.png|height=64,width=192!
\\
<ac:structured-macro ac:name="anchor" ac:schema-version="1" ac:macro-id="a9c8995b-4b8e-4c4a-8fe4-c242664d29a3"><ac:parameter ac:name="">OLE_LINK33</ac:parameter></ac:structured-macro><ac:structured-macro ac:name="anchor" ac:schema-version="1" ac:macro-id="196d1f8d-e844-4d56-bcc3-65afa4554933"><ac:parameter ac:name="">OLE_LINK32</ac:parameter></ac:structured-macro>{*}Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;".
Pressing "0", you will find " < >()\{\}\[\]".
Pressing "*", you will find "*/"!@$".
Pressing "#", you will find "#'%&*|".
\\
*To register via Web interface:*
\\

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Icon

Description

Network

Line(Registered succeed)

Line (Unregistered)

Speakerphone mode

Handset mode

Headset mode

Mute

Forward

DND

Do Not Disturb

SRTP

Received calls

Dialed Calls

Missed calls

Forward calls

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Shared Line LED:

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LED Status

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Description

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Off

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Idle status

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LED:

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progressing status OLE_LINK62

LED Status

Description

Off

Idle status

Stay green

a member of the SCA group in off-hook status

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Stay red

Other member of the SCA group's led status when a member of the SCA group in off-hook status

Blinked green every 500ms

a member of the SCA group in Private hold status.

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Stay red

Other member of the SCA group's led status when a member of the SCA group in Private hold status

Blinked green every 500ms

a member of the SCA group in public hold status

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Blinked red every 500ms

Other member of the SCA group's led status when a member of the SCA group in public hold status

Blinked green every 500ms

a member of the SCA group in

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Stay red

On other member of the SCA group's led status when a member of the SCA group is in progressing status

Blinked red every 100ms

Alerting

Stay green

a member of the SCA group in active status when there is an incoming call designated for the SCA group

Stay red

Other member of the SCA group's led status when a member of the SCA group in active status

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There are two ways to customize specific configurations on your IP phone:

  • ? The user interface on the IP phone
  • ? The user interface in a web browser on your PC

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  1. Setting → Date &Time→ SIP Date Override Time
  2. Select Yes or No for SIP Date Override Time .
  3. Click to save the configuration.


AnchorOLE_LINK117OLE_LINK117
AnchorOLE_LINK118OLE_LINK118To change the Account via Web interface

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Htek IP Phone supports IPv4?IPv6?IPv4IPv4、IPv6、IPv4&IPv6.They have three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

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In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. AnchorOLE_LINK17OLE_LINK17 AnchorOLE_LINK16OLE_LINK16in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually via Phone interface

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  1. Click on Directory → Directory
  2. Click Export Csv to export the contact list.


AnchorOLE_LINK9
OLE_LINK9 AnchorOLE_LINK10OLE_LINK10Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

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  1. Then the call is dialed on phone.


AnchorOLE_LINK8
OLE_LINK8 To Dial a call from Call History via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key.

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To adjust the Ring Tone Type via Web interface

  1. AnchorOLE_LINK5OLE_LINK5Setting → Preference →Ring Tones

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To adjust the handset volume via Phone interface
Press and during a call in handset mode.

To adjust the headset volume via Phone interface
Press and during a call in headset mode.

To adjust the speaker Volume via Phone interface
Press and during a call in speaker mode.

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Voice Mail Tone

This option can set whether to play the beep for phone's voice mail

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Play Hold Tone

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AnchorOLE_LINK124OLE_LINK124When you hold the phone, Whether to play hold tone

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Grammar

Description

x

any digit from 0-9;

xx+

at least 2 digit number;

^

exclude;

,

hear dial tone;

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f2918000cfeb7693-724030d8-4b394b49-989fb5d6-595ff4434a0228b38aa40c8f"><ac:plain-text-body><![CDATA[

[3-5]

any digit of 3, 4, or 5;

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<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="14ff863b322444db-b9430512-43f94532-923a9fb9-b26bdd4cda186d259cf69fa3"><ac:plain-text-body><![CDATA[

[147]

any digit 1, 4, or 7;

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<2=011>

replace digit 2 with 011 when dialing.

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Note:
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="a96aa46556baa43e-e3da7713-4a5a4f3d-a148bca0-2f9212b26984c96b796b6c1b"><ac:plain-text-body><![CDATA[Illegal input will fall back to default: {[x]+}. For More, please refer to[ *dia

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l plan

http://www.htek.com/download.php?id=351] on [www.htek.com

http://www.htek.com/]

]]></ac:plain-text-body></ac:structured-macro>

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  1. Enter the emergency services number in the Emergency field
  2. Click to save the configuration.

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Label Scroll

When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:

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  1. Select Enable or Disable for Label Scroll.


  1. Click for the setting.

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Show Missed Calls

Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:

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  1. Select Yes or No for Show Missed Calls.
  2. Click for the setting.

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Auto Logout Time

Set the Web login timeout

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  1. Set Enable or Disable for Detect IP Conflict.


  1. Click for the setting.

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Redial Mode

Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list

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To enable Keypad Lock via Phone interface
1. Press Menu-SettingsAdvanced SettingPhone Setting-Lock Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Info or Switch to change choose lock type: All Keys, Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone interface

  1. Press Menu-SettingsAdvanced Menu→Settings→Advanced Setting(Password: admin)Phone Setting-Lock→Phone Setting→Lock


  1. Press and key or Info or Switch to change to choose Off.

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In order to ensure safety AnchorOLE_LINK121OLE_LINK121 AnchorOLE_LINK122OLE_LINK122 in Call process, you can choose whether to hide DTMF

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  1. Select On or Off for Suppress DTMF Display Delay.


  1. Click for the setting.


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Check-Syn With Authenticate

If this option is enabled, the server needs to be authenticated before the phone agrees to synchronize.

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Attended Transfer
When you use this feature, you can
1. Press Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfer to, and press the Send soft key or or .
3. Start the second conversation, press the Transfer soft key, then transfer completed.

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NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile.

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Semi-Attended Transfer
1. Press the Transfer soft key during the conversation, the call is on hold now.
2. Enter the number transfer to, and then press or , then you can hear the ring tone.
3. Press the Transfer soft key, and now the Semi-attended transfer completed.
BLF Transfer
1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF
2. Press the Transfer soft key during the conversation, the call is on hold now.
3. Press BLF key then realize blind, attended and Semi-Attended Transfer. (Webpage-SettingFeatures-Transfer Webpage→Setting→Features→Transfer Settings)

Hold transfer on hook:

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  1. Setting → Features.
  2. Fill the number in the Hotline Number and Hotline Time-out.
  3. Click to save the configuration.


AnchorOLE_LINK13
OLE_LINK13 AnchorOLE_LINK14OLE_LINK14 Delete the hotline number and save the configuration, then now the Hotline auto dial is cancelled.

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Note:
This feature is not available on all servers. For more information, contact your system administrator.

BLFblink
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BLF blink: Turn this option on to make the BLF icon blink when the monitored extension is talking.
After setting the BLF key, do not need to restart the phone.

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  1. Press Menu →Features →Function Keys →Line Keys as Function Keys→ Line Key2(for example).


  1. Select the AnchorOLE_LINK45OLE_LINK45 AnchorOLE_LINK44OLE_LINK44 targeted Line Key.
  2. Press and key to select the Voice mail in the Type field.

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To leave a voice mail:
You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.
To listen to voice mails:
When the Phone interface prompts receiving new voice mail's icon, the power indicator LED flashes red(Setting->PreferenceSetting→Preference: Enable Voice Message Status).

  1. Pressing or the AnchorOLE_LINK46OLE_LINK46 AnchorOLE_LINK47OLE_LINK47 targeted Line Key to dial out the voice mail access code.

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To view the voicemail via Phone interface
Press Menu->Messages->Voice Mail->View Menu→Messages→Voice Mail→View Voice Mail.
The LCD screen displays the amount of new and old voice mails

indicator LED will go out.

Note:
This feature is not available on all servers. For more information, contact your system administrator.
Before listening to voice mails, make sure the voice mail access code has been configured.
When all new voice mails are retrieved, the power

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  1. Select the desired Line Key and AnchorOLE_LINK24OLE_LINK24 AnchorOLE_LINK25OLE_LINK25 select Call Park in the Type.

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For More information for Call Park, please see: Call park note on www.htek.com/

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Intercom

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  1. Input the content of SMS, and click Send.


AnchorOLE_LINK19
OLE_LINK19 AnchorOLE_LINK20OLE_LINK20To send SMS via Phone interface:

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  1. Select the desired Line Key and select Record in the Type.


  1. Click the AnchorOLE_LINK11OLE_LINK11 AnchorOLE_LINK12OLE_LINK12 button to save the configuration.

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  1. Enter the paging code followed the number.


  1. Select the Account.Click the AnchorOLE_LINK18OLE_LINK18 AnchorOLE_LINK21OLE_LINK21the Account.
  2. Click the button to save the configuration.

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Shared Line

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OLE_LINK70Htek IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to "Account" > "Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function keys>Line keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface

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  1. Press Menu →Features →line or Line Key →Line Key2?(e.g.?)


  1. Press and or Switch key to select the Multicast Paging in the Type field.
  2. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

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  1. Press or Save soft key to save the configuration

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AnchorOLE_LINK31OLE_LINK31To configure a multicast paging key via Web interface

  1. Function keys->Line keys→Line key:
  2. Select the desired Key and select Multicast Paging in the Type.
  3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

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You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field: ?

  • 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.

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  • Disabled: The voice call in progress will take precedence over all incoming paging calls.

Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec by Web interface.
To configure multicast codec key via Web interface

  1. Click Directory ->Multicast →Multicast Paging:
  2. Select the desired codec from the pull-down list of Multicast Codec
  3. Click AnchorOLE_LINK34OLE_LINK34 AnchorOLE_LINK35OLE_LINK35 the button to save the configuration.


To configure multicast listening addresses via Web interface:

              1. Click Directory->Multicast Directory→Multicast Paging?
              2. Select the desired value from the pull-down list of Paging Barge.
              3. Select the desired value from the pull-down list of Paging Priority Active.
              4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
              5. Enter the label in the Label field.
              6. Click button to save the configuration.

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To upgrade via HTTP, the "Management">"auto provision" ->" Firmware Upgrade"> "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Htek
e.g. www.mycompany.com:5688/fm/Htek
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "http://192.168.0.254/fm AnchorOLE_LINK26OLE_LINK26 AnchorOLE_LINK27OLE_LINK27/fw903.rom on localhost by browser" to verify the HTTP Server. If visiting "http://192.168.0.254/fm/fw903.rom on another computer and it not prompted to download fw926.rom file on this computer, please check if the firewall is on or off (Suggest you turn off the firewall).
To configure the server path via Web interface:

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  • Htek recommends end-user use the Htek HTTP server. AnchorOLE_LINK22OLE_LINK22 AnchorOLE_LINK23OLE_LINK23 For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
  • Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC903 will attempt to retrieve the new image files by downloading them into the UC903's SDRAM. During this stage, the UC903's LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC903 will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
  • Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
  • Htek's latest firmware is available at http://www.htek.com → Support→ Document & Firmware.
  • Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

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  • For Vlan information, please click AnchorOLE_LINK15OLE_LINK15 AnchorOLE_LINK28OLE_LINK28VLAN Note

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How to use LLDP?

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