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Htek IP Phones UC924E
User Manual
Version 2.0.4.4.36
April. 2018
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Nanjing Hanlong Technology Co., LTD. owns all the rights to modify and copy this document at any time. And all the illustrations and text in this document are copyright protected. Therefore, no parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Nanjing Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without prior written permission from Nanjing Hanlong Technology Co., LTD.
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Change for Release x.0.4.4.27,Manual version x.0.4.4.27
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Major updates have occurred to the following sections:
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4.12
Major updates have occurred to the following sections:
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- The phone device
- The footstand
- Handset
- Headset cord
- Power adapter
- Ethernet cable
- Quick installation reference
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You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts)
To view the phone status via phone interface:
- Press Menu →Status →Information
- Press Menu →Status →Network
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To view the phone status via Web interface:
Login webpage ( For How to login, please refer to Web Login)
View the information of Version, Account and Network.
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To register via phone interface:
- Press Menu→ Settings→Advanced Setting (default password: admin)→Accounts
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- Press Save to save the configuration.
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Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find "?"
Pressing "0", you will find "< > () \ {\} \ [\]"
Pressing "“*"”, you will find "“*/"! @$"
Pressing @$”.
Pressing "#", you will find "#'%&*|"
\\
*To register via Web interface:*
\\
To register via Web interface:
- Login webpage and Click Profile→ Basic
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To register via DHCP SIP Server:
- Login web page and Click Profile→ Basic
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- Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information.
- Click to save the configuration.
Note:
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Name | Description |
1. Date & Time | It shows the phone's time & date. For Date&Time setting, see Time&Date |
2. Notice | It shows the phone features status and detail status, More see Icon Preview |
3. Line Keys | This area shows the line key labels. The current account is highlighted. you can switch the account by pressing right or left navigation key. The Line keys are also can be used as other function keys. For more information you can refer to Line Keys |
4. Soft Key | This area shows the soft key labels. The default soft key labels are "History", "Directory", "DND" and "Menu". More to see Programmable Key |
5. DSS key | The Line keys are can be used as other function keys(e.g.: BLF) |
6. Multipage key | UC924E support 28 keys, you can configure different type. you can view and use these keys by pressing the multipage key. |
7. Wallpaper | This shows the backgrounds picture. You can also change it. |
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Item | Description |
LCD screen | To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. |
Power Indicator LED | To indicate the power status |
Line keys | The phone supported up to 4 accounts |
Steady green: idle interface, during a call..
Blink red: a call incoming |
Soft keys | Labels automatically to identity their context-sensitive features. |
Navigation keys | 1. OK. |
Mute key |
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Conference | To place a conference call |
Line Keys | To be configured as different function as: |
Line
Speed Dial
BLF
BLF List
Voice Mail
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
XML Browser
LDAP
Network Directories
Conference
Forward
Transfer
Hold
DND
Redial
Call Return
SMS
Record
URL Record
Paging
Group Listening
Public Hold
Private Hold
Hot Desking
ACD
Zero Touch
URL
Network Group
Multicast Paging
Group Call Park
CallPark Retrieve
Pull Call
Shared Line
The LED lights status when set as Shared line:
Stay green: Idle
Stay red: Busy
Blinked green: Ring Back
Blinked red: A call incoming
Steady orange: During a call
Blinked orange: Public Hold
Blinked green: Private Hold
Light Drown: Unregistered
Broadsoft Group|
Speaker | Press this button to place a call in hands-free mode. |
Redial |
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Volume |
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Hold | To hold or to resume a call during a conversation. |
Transfer |
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Alphanumeric keypad | To enter the phone numbers, letters and so on. |
Message | To indicator the New message, and press to read. |
Headset | To indicate that the phone is or not in Headset mode. |
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Network down | |||||||
Line (Unregistered) | |||||||
Line(Ringing) | |||||||
BLF(Ringing) | |||||||
BLF(Talking) | |||||||
Speakerphone mode | |||||||
Handset mode | |||||||
Headset mode | |||||||
Voice messages |
Text message | |
Mute | |
Do Not Disturb | |
Volume is 0 | |
SRTP | |
Hold | |
Dialed calls | |
Received calls | |
Missed calls | |
Forward calls | |
Conference | |
Keypad locked | |
Stop Recording | |
Other Functions |
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This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting
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LED Status | Description |
Blinked green | Ringing or have missed call |
Steady Green | Idle status(Power on) |
Off | Powered off. |
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LED Status | Description |
Steady Green | Hold |
Steady Green | Off hook or during a conversation. |
Blinked red | Ringing. |
Off | Idle status |
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Line/Line Key set as BLF)
LED Status | Description |
Steady Green | Idle status for the monitored line |
Steady Red | The monitored line is calling or during a call |
Blinked red | The monitored line is ringing. |
Off | All other unknown status |
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LED Status | Description |
off | Idle status |
Stay green | a member of the SCA group in off-hook status |
Stay red | Other member of the SCA group's led status when a member of the SCA group in off-hook status |
Blinked green every 500ms | a member of the SCA group in Private hold status. |
Stay red | Other member of the SCA group's led status when a member of the SCA group in Private hold status |
Blinked green every 500ms | a member of the SCA group in public hold status |
Blinked red every 500ms | Other member of the SCA group's led status when a member of the SCA group in public hold status |
Blinked green every 500ms | a member of the SCA group in progressing status |
Stay red | Other member of the SCA group's led status when a member of the SCA group in progressing status |
Blinked red every 100ms | Alerting |
Stay green | a member of the SCA group in active status when there is an incoming call designated for the SCA group |
Stay red | Other member of the SCA group's led status when a member of the SCA group in active status |
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Key | Description |
Headset Key | When use in headset mode, the led is steady green or the LED is off. |
Message Key | Blinked green when there is a new message or the LED is off. |
Mute Key | Red when the mute the call, or the LED is off. |
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There are two ways to customize specific configurations on your IP phone:
The user interface on the IP phone
The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview
Option |
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Status | Information |
| Network |
| Accounts |
Features | Call Forward |
| Function Keys (Line and Line Key setting) |
| Key as Send |
| Hot Line |
| Anonymous Call |
| DND |
| History Setting |
Directory | All Contacts |
| Local Contacts |
| BlackList |
History | Local History |
| Network CallLog |
Message | Voice Mail View and Set. |
| Text Message View and Set. |
Basic Setting | Language |
| Time & Date |
| Time & Date Format |
| DHCP Time |
| Ring Tone |
| Headset |
| Font Size |
Advanced Setting | Accounts |
| Network |
| Phone Setting |
| Auto Provision |
Display | Display Mode |
| Wallpaper |
| Screensaver |
Others | Factory Function |
| System Restart |
| Device Reboot |
| Pcap Feature |
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Network Directories |
Hot Desking |
Zero Touch |
URL |
Network Group |
Group Call Park |
CallPark Retrieve |
Pull Call |
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Get the IP address: Press Menu →Status →Information.
Input the IP Address in the web browser.
Input the user name (default is admin), password (default is admin).
Login successfully.
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The password is mainly used for login the Web interface or set the Advanced Setting through Phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface
Press Menu → Settings → Advanced Setting → password (default admin) →Phone Setting → Set Password
Enter the current PWD (password), new password and confirm the new password.
Press Save soft key or to save the new password.
To change to password via Web Interface
Management → Password
Fill the value
Click to save the configuration.
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This phone support two Display mode: Text and Icon.
Icon Mode: all Items are shown same as the main with Icon.
Text Mode: Only the 8 main items will be shown as icon, and others all text description.
To Configure Display mode via Phone interface:
Press Menu→ Display→Display Mode
Select Text or Icon
Press Save soft key to save the configuration.
To Configure Display mode via Web interface:
Login Web interface, and click Setting→ Preference
Select Icon Mode or Text Mode for the Display mode
Click to save the configuration.
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The default Phone interface language is English.
To change the language via Phone interface
Press Menu → Settings → Basic Setting → Language.
2.Press or Save soft key to save the configuration.
To change the language via Web Interface
Setting → Preference →Web Language & LCD Language
Select the necessary one.
Press to save the configuration.
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To change wallpaper, go by the following steps:
To change the wallpaper via Phone interface:
To press Menu → Display → Wallpaper
Press and or press Switch soft key to display the different pictures.
Press or Save soft key to save the selected picture as the wallpaper.
To change the wallpaper via Web interface:
Click Setting→Preference
Select the desired wallpaper picture to upload.
Click to save the setting.
To delete the wallpaper via Web interface:
Click Setting→Preference
Select the desired wallpaper to delete.
Click to save the setting.
Note:
System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phones support uploading wallpaper.
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There are three types of screen saver: Time & Logo, Photo Switch and Static Photo.
Time & Logo: When the screensaver works, it will show Time and logo in turns.
Photo Switch: All screensaver pictures display one by one.
Static Photo: Only the selected picture will display as screensaver.
Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns.
To enable screen saver via Phone interface:
To press Menu → Display → Screensaver...
Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute, then press the Save button.
Enter the Screensaver Type to choose one of the type: Time & Logo, Photo Switch and Static Photo
Press or Save soft key to save the selected configuration.
To disable screen saver via Phone interface
To press Menu → Display → Screensaver...
Press and or press Switch soft key to Choose the Time-out as off.
Press or Save soft key to save the selected configuration.
To upload screen saver via Web interface:
Setting → Preference
Choose the picture wanted to use as screen saver
Click to save the upload picture
To delete upload screen saver phone via Web interface:
Setting → Preference
Select the photo that to delete.
Click to delete the photo.
Note: |
To custom text logo via Web interface:
Click Setting→Preference.
Choose the Time-out as 1 min or 2/5/10/30 minute.
Enter the desired value in the Text Logo field.
Click to save the configuration.
To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
3. Click to save the configuration.
Note: The upload Photo size should be less than 2MB, name length should be less than 48 characters, and the File name should be letters, numbers or underline '_' and photo number should be less than 9. The default screensaver photos cannot be deleted. You can only upload screen photos in format of '.bmp' and '.jpg'. |
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To set Backlight via Web interface:
Click Setting→Preference
Enter the time for Backlight time (In seconds).
The default is 0, which means Backlight is always on.
Click to save the configuration.
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Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting.
To configure the time and Date by SNTP setting via Phone interface
To press Menu → Settings → Basic Setting → Time & Date → SNTP Settings
Press or to change the Time zone.
Fill the NTP Server1, NTP Server2, and select the mode of Daylight Saving.
Press or Save soft key to save the configuration.
To configure time and date manually via Phone interface
To press Menu → Settings → Basic Setting → Time & Date → Manual
Press and or change the right time, or you can input the right time.
Press or Save soft key to save the configuration.
To configure the Time & Date Format via Phone interface
Press Menu → Settings → Basic Setting → Time & Date Format
Press and to change between 12 Hour or 24 Hour time display.
Press and to change date display format among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
Press or Save soft key to save the configuration.
To configure the DHCP time via Phone interface
To press Menu → Settings → Basic Setting → DHCP Time
Press and to change between Disable and Enable.
Press or Save soft key to save the configuration.
To configure the DHCP Option 100
To press Menu → Settings → Date & Time → DHCP Option 100
Select Yes for the DHCP SIP Server
Click to save the configuration
To configure the NTP Server by Web interface
Login web page.
Login name: admin, password: admin(default)
Setting → Date & Time →NTP Server
Fill the value in the blank.
Click to save the configuration.
To change the Time Zone and Date Display Format via Web interface
Setting → Date &Time
Select the necessary one.
Press to save the configuration.
To change the SIP Date Override Time via Web interface
Setting → Date &Time→ SIP Date Override Time
Select Yes or No for SIP Date Override Time .
Click to save the configuration.
To change the Account via Web interface
Setting → Date &Time →Account.
Select desired Account.
Click to save the configuration.
To change the Daylight Saving Time via Web interface
Setting → Date &Time→ Daylight Saving Time
Select Disable or Enable or Auto for Daylight Saving Time.
Click to save the configuration.
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The LED Status setting mainly defines the power indicator LED.
To configure LED Status via Web interface:
Click Setting→Preference
Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.
Click for the setting.
For the LED status description, see: LED Instruction Power Indicator LED
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To configure Key as Send via Phone interface:
Press Menu →Features → Key as Send
Press and key to select the enable choice.
Press or Save soft key to save the configuration
To cancel # Key as Send via Phone interface:
Press Menu →Features → Key as Send
Press and key to select the disable choice.
Press or Save soft key to save the configuration
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If you set IP Mode to IPv4, IP phone will use IPv4 address. IPv4 has three network modes: DHCP, Static, and PPPoE
To configure IPv4 via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.
Press or to change the IP Port Mode..
Press or Save soft key to save the configuration.
To configure IPv4 via Web interface:
Click Network→Basic→ Internet Port
Select IPv4 for Internet Port
Click for the setting.
To configure DHCP via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4→DHCP mode.
Click Save and restart the phone.
To configure a static IP address via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv4 →Static mode.
Enter the parameters: IP, Netmask, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.
Click Save and restart the phone.
Press the OK soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.
To configure PPPoE via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →PPPoE mode.
Enter the User ID and password
Click Save and restart the phone.
To configure Network via Web interface:
Click Network→Basic→IPv4 setting
Select the desired Type: DHCP, Static or PPPoE
Fill the necessary information.
Click and restart the phone.
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If you set IP Mode to IPv6, IP phone will use IPv6 address. IPv6 has two network modes: DHCP, Static
To configure IPv6 via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.
Press or to change the IP Port Mode..
Press or Save soft key to save the configuration.
To configure IPv6 via Web interface:
Click Network→Basic→ Internet Port
Select IPv6 for Internet Port
Click for the setting.
To configure DHCP via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port IPv6→DHCP mode.
Click Save and restart the phone.
To configure a static IP address via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IPv6 →Static mode.
Enter the parameters: IP, IPV6 Prefix, Gateway, Pri.DNS(primary DNS), Sec.DNS (secondary DNS) in the corresponding fields.
Click OK and restart the phone.
To configure Network via Web interface:
Click Network→Basic→IPv6 setting
Select the desired Type: DHCP, Static
Fill required fields.
Click and restart the phone.
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If you set IP Mode to IPv4&IPv6, IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→WAN Port →IP Port Mode.
Press or to change the IP Port Mode..
Press or Save soft key to save the configuration.
To configure IPv4&IPv6 via Web interface:
Click Network→Basic→ Internet Port
Select IPv4&IPv6 for Internet Port
Click for the setting.
Note: |
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Three modes for PC port: bridge, connect to Expansion Module and router.
To configure PC Bridge via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Bridge mode.
Click Save.
Click the OK button, then the phone will reboot.
To configure PC router via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port →Router mode.
Enter the IP, Netmask and DHCP server
Click Save.
Click the OK button, then the phone will reboot.
To configure PC, Connect to Expansion Module via Phone interface:
Press Menu→Settings→Advanced Setting (password: admin) →Network→PC Port → Connect to Module.
Click Save.
Click the OK button, then the phone will reboot
To configure Bridge via Web interface:
Click Network→PC Port
Select As Bridge
Click and the phone will reboot automatically
To configure Router via Web interface:
Click Network→ PC Port
Select As Router
Fill the IP address and other necessary information.
Click and the phone will reboot automatically
To configure PC, Connect to Expansion Module via Web interface:
Click Network→ PC Port
Select Connect to Expansion Module
Click and the phone will reboot automatically
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This section provides the operating instructions for managing contacts. The topics include:
Local Directory
Remote Phonebook
LDAP
Search Contact
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In the directory, you can add or delete your friends, business partner or anyone others' phone No., so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually via Phone interface
Press Menu → Directory → Local Contacts
Press Add soft key.
Enter the necessary information as Name, Phone number…
Press Save soft key or to add the contacts successfully.
To add contacts from history via Phone interface:
Press History soft key or press Menu → History → Local History
Press and to select the targeted one. (Press and switched among the All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls).
Press Option soft key → Add to Contacts
Edit the necessary information as Name, Phone number…
Press Save soft key or to add the contacts successfully.
To add contacts via Web interface:
Click Directory→Directory
Enter the name, number and some other information.
Press and then press button.
B: To add contacts into blacklist
To add blacklist manually via Phone interface:
Press Menu → Directory → BlackList
Press Group soft key.
Press Add soft key.
Enter the Name and select the Ring Tone.
Press Save soft key or to add the Group successfully.
Enter the added Group, then press Add soft key.
Enter the necessary information as Name, Phone number…
Press Save soft key or to add the contacts successfully.
To add blacklist from history via Phone interface:
Press History soft key or press Menu → History → Local History
Press and to select the targeted one.
Press Option soft key → Add to Blacklist
Edit the necessary information as Name, Phone number…
Press Save soft key or to add successfully.
Upload Contacts photo via Web interface:
Click Directory and select the desired contact.
Click Choose file to select the photo for the contact
Click to upload the photo.
When you place a call from the contact, the phone idle screen will show the contact photo.
Contacts photo server
The contact photo server allows you to configure the contact's photo by modifying the xml file instead of uploading it on a web page.
First fill in the server path ( e.g. http://192.168.1.18/photo/ ) .
Then, fill in the file name in the quotes for the field photoDefault = "", ( e.g. photoDefault = "htek.jpg" ).
Finally, import the xml file to the phone.
You can get the xml file through the export function.
Note: |
To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:
Click on Directory → Directory
Click Choose file to select a contact list file (file format must be .xml) from your local system.
Click Import XML to import the contact list.
To export an XML file of contact list via Web interface:
Click on Directory → Directory
Click Export XML to export the contact list.
To import a CSV file of contact list via Web interface:
Click on Directory → Directory
Click Choose file to select a contact list file (file format must be .csv) from your local system.
Click Import Csv to import the contact list.
To export a CSV file of contact list via Web interface:
Click on Directory → Directory
Click Export Csv to export the contact list.
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To set Remote Phonebook via Web interface:
Login the Web interface and click Directory→Remote Phone Book
Fill the path of the remote file in the Phone Book URL field.
For example, http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml
Fill the Name and then click to save the configuration.
To check the contacts via Phone interface:
Press Directory→Left Button→Left Button, and you can see the item you set, press Update and then enter you will find the detail.
For More detail, please refer to: www.htek.com.
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When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via Web interface:
Login Web interface and click Directory→LDAP
Fill the LDAP Name Filter:
- This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
- For example, (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
Fill LDAP Number Filter:
This parameter specifies the number attributes for LDAP searching.
Fill Server Address: Fill the domain name or IP address of the LDAP Server.
For example: 192.168.0.9
Port (the port of the LDAP Server), Base, User Name, Password
Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server.
LDAP Display Name: the display name of the contact record displayed on the LCD screen.
Fill the relative value and then click to save the settings.
Following is the example screenshot for the configuration.
To Configure LDAP Key
To configure LDAP Key via Web interface:
Click Function Keys→Line Key→ choose Line Key 2(for example)
Select LDAP in the Type field.
Click to save the configuration.
To Configure LDAP Key via Phone interface:
Press Menu→Features→Function Keys→Line Keys as Function Keys→Line Key 2
Select LDAP in the Type field
Press Save or OK key to save the configuration.
When press the LDAP Key, the LCD will display as following:
For More detail, please refer to www.htek.com
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You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:
Click the Directory soft key on Idle interface.
Click the More soft key, then you can see the Search soft key
Click the Search soft key, you can enter the desired part of name or part of number.
With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
To search contact in Local contacts:
Click the Directory soft key on Idle interface.
Click the button and select the Local contacts list.
Click the More soft key, then you can see the Search soft key
Click the Search soft key, you can enter the desired part of name or part of number.
With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
To search contact in Remote contacts:
Click the Directory soft key on Idle interface.
Click the button and select the Remote Contacts list.
Select the desired Remote Contact and click Enter soft key.
Click the Search soft key, you can enter the desired part of name or part of number.
With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
To search contact in LDAP contacts:
Click the Directory soft key on Idle interface.
Click the button and select the LDAP Contacts list.
Enter the first character or more of contact's name or number.
With the search content to match the contact will be automatically displayed on the LCD within 5 seconds.
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This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on Phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via Phone interface:
Press Menu→Features→History Setting
Press and or Switch soft key to enable History record.
Press Save soft key to save the configuration.
To check the call history via Phone interface:
Press the History soft key. The LCD screen displays All Calls list.
Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
Press to select the desired entry.
Press the Option soft key, and then select Detail from the prompt list.
The detailed information of the entry appears on the LCD screen.
To delete an entry from the call history list via Phone interface:
Press the History soft key.
Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
Press UP or DOWN key to select the desired entry.
Press the Delete soft key.
To delete all entries from the call history list via Phone interface:
Press the History soft key.
Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
Press the Option soft key, and then select Delete All from the prompt list.
Press the OK soft key.
Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.
To check the call history via Web interface:
Click Directory→ Call History
Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.
To Dial a call from Call History via Web interface:
Click Directory→Call History
Select the desired history item, and click Tel Number.
Then the call is dialed on phone.
To Dial a call from Call History via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press the Dial soft key, , or , or the corresponding line key.
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You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:
Press Menu → Settings → Basic Setting → Ring Tone.
Press and to select the aimed one.
Press or Save soft key to save the configuration.
To adjust the Ring Tone Type via Web Interface
Setting → Preference → Ring Tones
Select the wanted one
Click to save the configuration.
To configure Distinctive Ring Tone via Phone Interface
Press Directory
Select the target contact
Press Detail soft key to edit the contact.
Press and to select the wanted Ring Tone for the contact
Press Save soft key to save the contact.
To configure Distinctive Ring Tone via Web Interface
Directory → Directory → Contact
Choose the Ring Tone you want to use.
Click → to save the configuration.
Click Ring tone for more information.
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You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume via Phone interface:
Option 1: To press and on the idle page
Option 2: To press and during the call is ringing.
To adjust the handset volume via Phone interface:
To press and during a call in handset mode.
To adjust the headset volume via Phone interface:
To press and during a call in headset mode.
To adjust the speaker Volume via Phone interface:
To press and during a call in speaker mode.
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This option can set whether to play the beep for phone's voice mail
Click the Setting → Preference
Select On or Off for Voice Mail Tone.
Click for the setting.
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When you hold the phone, Whether to play hold tone
Click the Setting → Preference
Set On or Off for Play Hold Tone.
Click for the setting.
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When you hold the phone. How many seconds to play beep?
Click the Setting → Preference
Set the value for Play Hold Tone Delay.
Click for the setting.
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To configure dial plan via Web interface:
Click Account →Basic →Dial Plan.
Fill the value in dial plan field.
Click to save the configuration.
Note: | http://www.htek.com] | ]]></ac:plain-text-body></ac:structured-macro> |
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Dial-Now Timeout means that when you enter the number which is matching with dial plan, it will dial out automatically after some time when you stop entering the number.
To configure Dial-Now Timeout via Web interface:
Click Web interface Setting → Preference
Fill the blank of Dial-Now Timeout: for example, 5(seconds). (0 means dial out immediately).
Click the button to save the configuration
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No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via Web interface:
Click Web interface Setting → Preference
Fill the blank of No Key Entry Timeout: for example, 5(seconds). 0 means never timeout, you should press the send key the dial out the number.
3. Click the button to save the configuration.
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Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number that can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via Web interface:
Click Setting→Features→Phone Lock
Enter the emergency services number (e.g.110,119,120) in the Emergency field,
Click to save the configuration.
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When setting function keys, you need to set the label of the function keys. If the words are too long to show on the label, you can use this function to make labels scroll. Another approach is to set the labels to long label mode.
To configure Label Scroll via Web interface:
Click the Setting → Preference
Select Enable or Disable for Label Scroll.
Click for the setting.
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Whether to show missed call notification on LCD
To configure Show Missed Calls via Web interface:
Click the Setting → Preference
Select Yes or No for Show Missed Calls.
Click for the setting.
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Set the Web login timeout
Click the Setting → Preference
Set number 1~5000 min for Auto Logout Time.
Click for the setting.
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This function is to allow reboot during the calls or not
Click the Setting → Preference
Set Enable or Disable for Reboot in Talking.
Click for the setting.
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LCD can display message when IP conflict
Click the Setting → Preference
Set Enable or Disable for Detect IP Conflict.
Click for the setting.
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Call redial has two ways:(1) To redial the last placed call from the IP Phone (2) To redial the call from all calls list
Click the Setting → Preference
Set Direct Mode or Select Mode for Redial Mode.
Click for the setting.
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To enable Keypad Lock via Phone interface
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press and key or Switch to change selected lock type: All Keys, Menu Key, Function Key, Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone interface
Press Menu→Settings→Advanced Setting→Phone Setting→Lock
Press and key or Switch to change to choose Disable.
Press Save or OK key to save the configuration.
To enable Keypad Lock via Web interface
Click Web interface Setting → Features
To choose the Phone Lock.
To fill the Phone Unlock Pin and Auto Lock Time-Out
Fill the Emergency Number, when the phone is Lock, only Emergency Number can be sent.
To click to save the configuration.
To Disable Keypad Lock via Web interface
1. Click Web interface Setting →Features
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.
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In order to ensure safety in Call process, you can choose whether to hide DTMF
Click the Setting → Preference
Select On or Off for Suppress DTMF Display.
Click for the setting.
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In order to ensure safety in Call process, you can choose whether to hide DTMF
Click the Setting → Preference
Select On or Off for Suppress DTMF Display Delay.
Click for the setting.
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If this option is enabled, the server needs to be authenticated before the phone agrees to synchronize.
Click the Setting → Preference
Set Enable or Disable for Check-Syn With Authenticate.
Click for the setting.
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To configure action URL via Web interface:
Click Setting→Action URL
Fill the needed values in the designated blank spaces.
Click to save the setting.
Click Action URL for more how to use, or check on www.htek.com
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This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:
Click Setting→Softkey Layout
Select Enable for Custom Softkey
Select Call States.
Select the feature from the Disable Keys to Enable Keys field by
moves the Disable key to Enable field. moves the Enable key, and it will back to Disable field.
Click or to change to position or each feature.
Click to save the configuration.
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For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via Web interface:
Click Function Keys→Programmable Key
Select the desired Key to set.
Click to save the setting.
By clicking , all setting of the keys will be back to default.
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There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset
Pick up the handset, or press a line key and dial the necessary number.
Press or or press the Send soft key, then the call is sending.
To place a call by Headset:
Press the ( light is Green),
Enter the desired number.
Press or , or press the Send soft key, then the call is sending.
Using headset to place and answer calls for all time
Click Web interface Setting →Preference
HeadSet Priority →Enable
Ringer Device For HeadSet →Use Headset
Click to save the setting.
Press
Placing a call by hands-free speakerphone
Press the , or press the Line key, then you can hear the dial tone.
Press the number.
Press or or press the Send soft key, then the call is sending.
To place a call by call history or Directory via Phone interface.
Press the History /Directory soft key (On the idle page) or Menu → History /Directory
Press and to select the targeted one.
Press the Send soft key, or , or , or the corresponding line key, then the call is sending.
Note: The key is set to be a send key. For more information, refer to the Key as Send on page During the call, you can also change among Headset, Handset or Free-speaker mode. |
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Making two calls with one line and one account
Press a line key and dial phone number, then make a call.
Press Hold soft key and then press New Call soft key.
Dial another phone number,
Press the Send soft key, or , then make the second call.
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Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the End Call soft key or press , or press .
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To redial the last placed call from the IP Phone:
Press directly when LCD is on the idle interface.
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There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset and now the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker
Option 1: Press directly.
Option 2: Press Answer soft key.
Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.
To press the Reject soft key to reject the call. Or press to reject the current call.
To press Forward to forward to another phone.
To press Silence soft key, and then the call will keep silent, no ring tone display.
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There are two incoming call show modes for this phone:
name and number of the contacts
name and number of the incoming call and the account which is connecting
To set incoming call show mode via Web interface:
Click Setting→ Preference
Select the desire mode for the incoming call show mode
Click to save the setting.
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Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface
To Click Profile → Advanced
To choose Yes for the Auto Answer.
To click to save the configuration.
To Disable Auto Answer via Web interface
To Click Profile → Advanced
To choose No for the Auto Answer.
To click to save the configuration.
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When using the hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
Press Hold soft key or to hold the current call.
Press Resume soft key or to resume the call on hold.
To hold a call under headset mode:
Press Hold soft key or to hold the current call.
Press Resume soft key or to resume the call on hold.
To hold a call during the speaker mode:
Press Hold soft key or to hold the current call.
Press Resume soft key or to resume the call on hold.
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This phone supports Blind, Attended and Semi-Attended Transfer.
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Blind Transfer
When you use this feature, you can :
Press or Transfer soft key during the conversation, the call is on hold now.
Enter the number that transfers to.
Press or Transfer soft key, and now the blind transfer completed.
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Attended Transfer
When you use this feature, you can
Press or Transfer soft key during the conversation, the call is on hold now.
Enter the number that transfer to, and press the send soft key or or .
Start the second conversation, press or Transfer soft key, then transfer completed.
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Semi-Attended Transfer
Press or Transfer soft key during the conversation, the call is on hold now.
Enter the number transfer to, and press the send soft key or or , then you can hear the ring tone.
Press or Transfer soft key, and now the Semi-attended transfer completed.
BLF Transfer
Set a Programmable Key or Line Key is set as BLF. For how to set BLF, please refer to BLF
Press or Transfer soft key during the conversation, the call is on hold now.
Press BLF key then realize blind, attended and Semi-Attended Transfer.
Hold transfer on hook:
Setting → Features → Transfer Settings: Hold Transfer On Hook: ON.
A place a call to B, B answer, A press the Hold soft key and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.
Hold transfer on Three Way conference:
- Setting → Preference → Three Way Call Release Type: Transfer.
- A place a call to B, B answer, A place a call to C again, C answer, A press the Conference soft key then A, B and C will establish meeting.
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Transfer to New Call via Web interface
- Click Setting → Features
- Select Transfer Mode via DSS key → New Call
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- Enter the phone number in the Value field.
NOTE:If the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function. |
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The phone will not release the call until receiving BYE from the server.
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Call ConferenceAnchor _Toc509318342 _Toc509318342
This IP Phone supports up to 5-way conference.
5-way conference
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- A end the call, the conference is finished.
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Call ForwardAnchor _Toc509318343 _Toc509318343
This phone supports static forward (Always Forward, Busy Forward and No Answer Forward) and dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.
- Press Menu → Features → Call Forward →Always Forward.
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To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
- Press Menu →Features → Call Forward →Busy Forward.
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To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.
- Press Menu →Features → Call Forward →No Answer Forward.
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When the Forward feature is enabled, the Icon will display on Top of the LCD.
To configure Forward via Web Interface
- Setting → Features → Forward
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To cancel the forward feature via Phone Interface
- Option 1: To press the key to disable the forward feature.
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To cancel the forward feature via Web Interface
- Setting → Features → Forward
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To configure dynamic forward
Forward an incoming call during the ringing.
- When the phone is ringing, press Forward soft key.
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- Press or press the Send soft key, then the call is forwarded.
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Call ReturnAnchor _Toc509318344 _Toc509318344
This feature allows you to dial the last phone call you received.
To configure the Call Return via Phone interface
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- Click to save the configuration.
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Call BackAnchor _Toc509318345 _Toc509318345
When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for call-back, as shown in figure
If you press the Callback, the phone will dial the Callback phone number.
To configure the Call Back via Web interface
- Click Setting →Features →Callback .
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- Click to save the configuration.
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Call Waiting ToneAnchor _Toc509318346 _Toc509318346 - Click Setting → Features
- Select Call Waiting: On and Call Waiting Tone: On
To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tones
2. Change the Tone Time as you want (for example 3s)
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Hide Caller IDAnchor _Toc509318347 _Toc509318347
Just enable the unknown/hidden caller feature, by enabling Anonymous call feature thereby the receiver won't be able to know who is calling them.
To configure anonymous call
- Press Menu →Features →Anonymous Call →Account ID 1
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- Press Menu →Features →Anonymous Call
- Press and key to select the disable choice in Anonymous Call filed.
- Press or Save soft key to save the configuration.
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Reject AnonymousAnchor _Toc509318348 _Toc509318348
If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call
- Press Menu →Features →Anonymous Call →Account ID 1
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To cancel rejecting anonymous call
- Press Menu →Features →Anonymous Call →Account ID 1
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- Press or Save soft key to save the configuration.
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Call MuteAnchor _Toc509318349 _Toc509318349
When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
To mute the call during a call (including a conference call)
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- To disable the mute function, press again.
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DNDAnchor _Toc509318350 _Toc509318350
When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.
To enable DND feature via Phone interface
Press the DND soft key when the phone is idle, and then shown on the LCD.
To disable DND feature via Phone interface:
Press the DND soft key again, and then there is no on the LCD.
Anchor _Toc509047903 _Toc509047903 Anchor _Toc509051387 _Toc509051387
Hot LineAnchor _Toc509318351 _Toc509318351
To configure Hot Line via Phone interface
- Press Menu →Features → Hot Line
...
To configure Hotline auto dial via Web Interface
- Setting → Features → HotLine.
...
Delete the hotline number and save the configuration, then now the Hotline auto dial is cancelled.
Anchor _Toc475004915 _Toc475004915 Anchor _Toc509047904 _Toc509047904 Anchor _Toc509051388 _Toc509051388
Auto RedialAnchor _Toc509318352 _Toc509318352
When this option is set, if the phone you call is busy and does not set call waiting or voice mail, your LCD screen will prompt for Auto Redial, as shown in figure.
If you press OK, your LCD will prompt Auto Redial Interval and Auto Redial Times
To configure Auto Redial via Web Interface
- Click Setting →Features → Auto Redial
...
- Click to save the configuration.
Anchor _Toc347846664 _Toc347846664 Anchor _Toc350702782 _Toc350702782 Anchor _Toc509047905 _Toc509047905 Anchor _Toc509051389 _Toc509051389
Function Key Features and SettingsAnchor _Toc509318353 _Toc509318353
The function key supports the Line Label Length, Line Page Indicator, BLF list MODE, line key as cancel:
Line Label Length: if this option is set Long label, then the label's length will be longer, it is used if the string is too long.
Line Page Indicator: Enable this option When the phone has been configured for four pages and current page is first page, the forth page has a BLF and BLF's status is changed, then the forth page's button will flash the red indicator.
Anchor | ||||
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Anchor _Line _Line Anchor _Toc388952858 _Toc388952858 Anchor _Toc509047906 _Toc509047906 Anchor _Toc509051390 _Toc509051390
LineAnchor _Toc509318354 _Toc509318354
It works same as Line keys.
Line support three Mode (Default, lock and float)
Default mode: If there is an incoming call, the phone won't navigate to the set line key account page if the line key page is set as line type and current page is page four.
Lock mode: If there is an incoming call the line key set account will reflect on the same position on every page when the first page set as the line type.
Float mode: If there is an incoming call, the phone will navigate to the set line key account page if the line key page is set as line type and current page is page four.
To configure Line Feature via Web Interface
- Click Function Keys → Line Key.
...
- Click the button to save the configuration.
Anchor _Speed_Dial _Speed_Dial Anchor _Toc509047907 _Toc509047907 Anchor _Toc509051391 _Toc509051391
Speed DialAnchor _Toc509318355 _Toc509318355
With this feature, you can dial one number by pressing the configured speed dial key.
To configure Speed Dial feature via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
Then the selected Line Key will work as Speed Dial.
To configure Speed Dial feature via Web Interface
- Click Function Keys → Line Key.
...
- Click the button to save the configuration.
Anchor _BLF_1 _BLF_1 Anchor _Toc509047908 _Toc509047908 Anchor _Toc509051392 _Toc509051392
BLFAnchor _Toc509318356 _Toc509318356
You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.
- When the extension you are monitoring is idle, the light is steady green.
...
To configure a BLF key via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).
...
To configure a BLF key via Web interface
- Click Function Keys → Line Key.
...
- Click to save the configuration.
Note: |
Anchor _Toc475004920 _Toc475004920 Anchor _Toc509047909 _Toc509047909 Anchor _Toc509051393 _Toc509051393
Visual Alert for BLF PickupAnchor _Toc509318357 _Toc509318357
If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can see this message on the LCD, as shown in the following figure.
To configure Visual Alert for BLF Pickup via Web Interface
- Click Setting →Features →Call Pickup→ Visual Alert for BLF Pickup
...
- Click to save the configuration.
Anchor _Toc475004921 _Toc475004921 Anchor _Toc509047910 _Toc509047910 Anchor _Toc509051394 _Toc509051394
Audio Alert for BLF PickupAnchor _Toc509318358 _Toc509318358
If this option is enabled, when you use the BLF feature to monitor a specific phone whether it is busy or free, you can hear beep.
To configure Audio Alert for BLF Pickup via Web Interface
- Click Setting →Features →Call Pickup→ Audio Alert for BLF Pickup
...
- Click to save the configuration.
Anchor _Voice_Message _Voice_Message Anchor _BLF_List _BLF_List Anchor _Toc509047911 _Toc509047911 Anchor _Toc509051395 _Toc509051395
BLF ListAnchor _Toc509318359 _Toc509318359
To configure BLF List via Web interface:
- Login and click Account→Basic
...
- Fill the Eventlist BLF URL and click to save the configuration.
- To configure BLF List Keys
3.1 Click→Function Keys→Line Key
3.2 Select the BLF List in the Type field.
3.3. Select Account
3.4 Click to save the configuration.
For more information, please check on www.htek.com .
Anchor _Toc509047912 _Toc509047912 Anchor _Toc509051396 _Toc509051396
Voice MessageAnchor _Toc509318360 _Toc509318360
This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press Speaker key, you will hear some faster busy tone.
To configure the Voice mail feature via Phone interface:
- Press Menu →Messages →Voice Mail →Set Voice Mail.
...
To configure Voice Mail Line Key via Web Interface:
- Click Function Keys → Line Key.
...
To configure a Voice mail key by Phone interface:
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).
...
Note: |
Anchor _Direct_Pickup _Direct_Pickup Anchor _Toc509047913 _Toc509047913 Anchor _Toc509051397 _Toc509051397
Direct PickupAnchor _Toc509318361 _Toc509318361
With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
Then the selected Line Key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface
- Click Function Keys → Line Key.
...
- Click to save the configuration.
Anchor _Group_Pickup _Group_Pickup Anchor _Toc509047914 _Toc509047914 Anchor _Toc509051398 _Toc509051398
Group PickupAnchor _Toc509318362 _Toc509318362
With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pickup via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Group Pickup via Web interface
- Click Function Keys → Line Key.
- Select the desired Line Key and select Group Pickup in the Type.
- Enter the group pickup code or the direct pickup code followed the desired phone number in the Value field.
- Select the Account.
- Click to save the configuration.
Anchor _Call_Park _Call_Park Anchor _Toc509047915 _Toc509047915 Anchor _Toc509051399 _Toc509051399
Call ParkAnchor _Toc509318363 _Toc509318363
With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Call Park via Web interface
- Click Function Keys → Line Key.
...
For More information for Call Park, please see on www.htek.com
Anchor _Intercom _Intercom Anchor _Toc347846665 _Toc347846665 Anchor _Toc350702783 _Toc350702783 Anchor _Toc509047916 _Toc509047916 Anchor _Toc509051400 _Toc509051400
IntercomAnchor _Toc509318364 _Toc509318364
When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
Then the selected Line Key will work as intercom.
To configure Intercom feature via Web Interface
- Click Function Keys → Line Key.
...
- Enable the "Allow Auto Answer By Call-Info"
- Click the button to save the configuration.
Note: |
Anchor _BLF _BLF Anchor _Toc475004928 _Toc475004928 Anchor _Toc509047917 _Toc509047917 Anchor _Toc509051401 _Toc509051401
Intercom BargeAnchor _Toc509318365 _Toc509318365
If this option is on, when there is an active call and an incoming intercom call arrives, the previous call will be put on hold and the intercom call will be answered
...
- Set On or Off for Intercom Barge.
- Click for the setting.
Note: |
Anchor _DTMF _DTMF Anchor _Toc509047918 _Toc509047918 Anchor _Toc509051402 _Toc509051402
DTMFAnchor _Toc509318366 _Toc509318366
When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web Interface
- Click Setting→Preference
- Select On for Keypad DTMF Tone.
...
To configure the DTMF via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the DTMF via Web interface
- Click Function Keys → Line Key.
...
- Click the to save the configuration.
Anchor _Prefix _Prefix Anchor _Toc509047919 _Toc509047919 Anchor _Toc509051403 _Toc509051403
PrefixAnchor _Toc509318367 _Toc509318367
If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Prefix via Web interface
- Click Function Keys → Line Key.
...
Then when you press this key, the set value is input directly.
Anchor _Local_Group _Local_Group Anchor _Toc390776801 _Toc390776801 Anchor _Toc509047920 _Toc509047920 Anchor _Toc509051404 _Toc509051404
Local GroupAnchor _Toc509318368 _Toc509318368
When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Local Group via Web interface
- Click Function Keys → Line Key.
...
Then you can press the Local Group key to access the pre-defined contact group in the local directory quickly.
Anchor _XML_Group _XML_Group Anchor _Toc390776802 _Toc390776802 Anchor _Toc509047921 _Toc509047921 Anchor _Toc509051405 _Toc509051405
XML GroupAnchor _Toc509318369 _Toc509318369
When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the XML Group via Web interface
- Click Function Keys → Line Key.
- Select the desired Key and select XML Group in the Type.
- Select the Account.
- Click to save the configuration.
Anchor _LDAP _LDAP Anchor _Toc390776803 _Toc390776803 Anchor _Toc509047922 _Toc509047922 Anchor _Toc509051406 _Toc509051406
LDAPAnchor _Toc509318370 _Toc509318370
When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the LDAP via Web interface
- Click Function Keys → Line Key.
...
- Click to save the configuration.
Anchor _XML_Browser _XML_Browser Anchor _Toc390776804 _Toc390776804 Anchor _Toc509047923 _Toc509047923 Anchor _Toc509051407 _Toc509051407
XML BrowserAnchor _Toc509318371 _Toc509318371
You can use this key feature to access the Xml Browser quickly. The XML Browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the XML Browser via Web interface
- Click Function Keys → Line Key.
...
- Click button to save the configuration.
Anchor _Broadsoft_Group _Broadsoft_Group Anchor _Toc390776805 _Toc390776805 Anchor _Toc509047924 _Toc509047924 Anchor _Toc509051408 _Toc509051408
Broadsoft GroupAnchor _Toc509318372 _Toc509318372
When using the BroadSoft Group feature, by just pressing the key you can enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft Group via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Broadsoft Group via Web interface
- Click Function Keys → Line Key.
...
- Click the button to save the configuration.
Anchor _Conference _Conference Anchor _Toc390776806 _Toc390776806 Anchor _Toc509047925 _Toc509047925 Anchor _Toc509051409 _Toc509051409
ConferenceAnchor _Toc509318373 _Toc509318373
The Htek IP Phone supports up to 5-way conference. You are allowed to configure the line key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure Conference via Web Interface
- Click Function Keys →Line Key.
...
- Click the button to save the configuration.
Anchor _Forward _Forward Anchor _Toc390776807 _Toc390776807 Anchor _Toc509047926 _Toc509047926 Anchor _Toc509051410 _Toc509051410
ForwardAnchor _Toc509318374 _Toc509318374
If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to that number it will be forwarded to the set number automatically.
To configure the Forward via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure Forward via Web Interface
- Click Function Keys →Line Key.
...
- Click the button to save the configuration.
Anchor _Forward_1 _Forward_1 Anchor _Transfer _Transfer Anchor _Toc390776808 _Toc390776808 Anchor _Toc509047927 _Toc509047927 Anchor _Toc509051411 _Toc509051411
TransferAnchor _Toc509318375 _Toc509318375
You are able to configure the key as a transfer key to perform the Blind/Attended/ Semi-Attended Transfer.
To configure the Transfer via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure Transfer via Web Interface
- Click Function Keys →Line Key.
...
- Click the button to save the configuration.
Anchor _Hold _Hold Anchor _Toc390776809 _Toc390776809 Anchor _Toc509047928 _Toc509047928 Anchor _Toc509051412 _Toc509051412
HoldAnchor _Toc509318376 _Toc509318376
The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure Hold via Web Interface
- Click Function Keys →Line Key.
...
- Click the button to save the configuration.
Anchor _Group_Listening _Group_Listening Anchor _Toc390776810 _Toc390776810 Anchor _Toc509047929 _Toc509047929 Anchor _Toc509051413 _Toc509051413
Group ListeningAnchor _Toc509318377 _Toc509318377
With this feature, when you have an active call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure Group listening via Web Interface
- Click Function Keys →Line Key.
...
- Click to save the configuration.
Anchor _DND _DND Anchor _Toc390776811 _Toc390776811 Anchor _Toc509047930 _Toc509047930 Anchor _Toc509051414 _Toc509051414
DNDAnchor _Toc509318378 _Toc509318378
If the key is configured as DND key, allows you to activate the DND function immediately when you press it and the phone will reject all incoming calls automatically. Press it again to deactivate DND mode.
To configure the DND via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure DND via Web Interface
- Click Function Keys →Line Key.
...
To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon is shown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.
Anchor _Redial _Redial Anchor _Toc390776812 _Toc390776812 Anchor _Toc509047931 _Toc509047931 Anchor _Toc509051415 _Toc509051415
RedialAnchor _Toc509318379 _Toc509318379
If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface
- Click Function Keys →Line key
...
- Click the button to save the configuration.
Anchor _Call_Return _Call_Return Anchor _SMS _SMS Anchor _Toc390776814 _Toc390776814 Anchor _Toc509047932 _Toc509047932 Anchor _Toc509051416 _Toc509051416
SMSAnchor _Toc509318380 _Toc509318380 Anchor _Toc509047933 _Toc509047933 Anchor _Toc509051417 _Toc509051417
Send SMSAnchor _Toc509318381 _Toc509318381
To send SMS via web Interface
- Click Setting→SMS
- Select the Account (from which account the SMS sent)
...
To send SMS via Phone interface:
- Click Menu→Messages→Text Message→Set SMS
...
- Enter the target number in the To field (to which account the number sent)
- Press the Send button.
Anchor _Toc509047934 _Toc509047934 Anchor _Toc509051418 _Toc509051418
Set SMS Line KeyAnchor _Toc509318382 _Toc509318382
To configure the SMS via Phone Interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure SMS via Web Interface
- Click Function Keys →Line Key.
...
- Click to save the configuration.
Anchor _Record _Record Anchor _Paging _Paging Anchor _Record_1 _Record_1 Anchor _Toc350702788 _Toc350702788 Anchor _Toc509047935 _Toc509047935 Anchor _Toc509051419 _Toc509051419
RecordAnchor _Toc509318383 _Toc509318383
With record feature, you can record your calls by pressing the record key .
To configure the record via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the Record in the Type field.
- Press or Save soft key to save the configuration
To configure the record via Web Interface
- Click Function Keys → Line Key.
...
- Click the button to save the configuration.
Note: |
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Anchor _URL_Record _URL_Record Anchor _Toc509047936 _Toc509047936 Anchor _Toc509051420 _Toc509051420
URL RecordAnchor _Toc509318384 _Toc509318384
The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via Phone interface
- Press Menu →Features →Function Keys→ Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the URL Record in the Type field.
- Fill the Value.
- Press or Save soft key to save the configuration
To configure the record via Web Interface
- Click Function Keys → Line Key.
...
- Fill the Value.
- Click the button to save the configuration.
Anchor _Paging_1 _Paging_1 Anchor _Toc509047937 _Toc509047937 Anchor _Toc509051421 _Toc509051421
PagingAnchor _Toc509318385 _Toc509318385
With this feature, you can call a paging group directly.
To configure the paging via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the Paging via Web interface
- Click Function Keys → Line Key.
...
- Click the button to save the configuration.
Anchor _Shared_Line _Shared_Line Anchor _Toc350702787 _Toc350702787 Anchor _Toc509047938 _Toc509047938 Anchor _Toc509051422 _Toc509051422
Shared LineAnchor _Toc509318386 _Toc509318386
Htek IP Phone supports "Share Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to share SIP lines and provides status monitoring (idle, active, progressing, hold) of the share line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable share call appearance, the user would need to register the share line account on the phone. In addition, they would need to navigate to "Account" → "Advanced" on the webpage and set the line to "Share Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more share call appearances, the user can configure multiple line keys (Function Keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on share line can be placed on hold or barged in.
To configure the line key as line via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
...
To configure the line key as line via Web Interface
- Click Function Keys → Line Key.
...
Note: |
Anchor _Public_Hold _Public_Hold Anchor _Toc388887860 _Toc388887860 Anchor _Toc388952885 _Toc388952885 Anchor _Toc509047939 _Toc509047939 Anchor _Toc509051423 _Toc509051423
Public HoldAnchor _Toc509318387 _Toc509318387
The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the Public Hold in the Type field.
- Press or Save soft key to save the configuration
To configure public hold via Web Interface
- Click Function Keys →Line Key.
...
- Select the desired Key and select Public Hold in the Type.
- Click the button to save the configuration.
Anchor _Private_Hold _Private_Hold Anchor _Toc388887861 _Toc388887861 Anchor _Toc388952886 _Toc388952886 Anchor _Toc509047940 _Toc509047940 Anchor _Toc509051424 _Toc509051424
Private HoldAnchor _Toc509318388 _Toc509318388
The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the Private Hold in the Type field.
- Press or Save soft key to save the configuration
To configure private hold via Web Interface
- Click Function Keys →Line Key.
...
- Click the button to save the configuration.
Anchor _URL _URL Anchor _Toc509047941 _Toc509047941 Anchor _Toc509051425 _Toc509051425
Hot DeskingAnchor _Toc509318389 _Toc509318389
Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the Hot Desking in the Type field.
...
To configure the hot desking via Web interface:
- Click Function Keys →Line Key.
...
To use the hot desking feature on the user interface:
- Press the Hot Desking key when the IP Phone is idle.
...
You can see the account information which has changed.
Note: |
Anchor _Toc509047942 _Toc509047942 Anchor _Toc509051426 _Toc509051426
ACDAnchor _Toc509318390 _Toc509318390
ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the ACD in the Type field.
...
To configure the ACD via Web interface:
- Click Function Keys →Line Key.
...
Note: |
Anchor _Toc509047943 _Toc509047943 Anchor _Toc509051427 _Toc509051427
Zero TouchAnchor _Toc509318391 _Toc509318391
You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via Phone interface
- Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
- Press and key to select the Zero Touch in the Type field
- Press or Save soft key to save the configuration
To configure the zero touch via Web interface:
- Click Function Keys →Line Key.
...
To use the zero touch feature on the user interface:
- Press the Zero Touch key when the IP Phone is idle.
...
Note: |
Anchor _Multicast_Paging _Multicast_Paging Anchor _Toc509047944 _Toc509047944 Anchor _Toc509051428 _Toc509051428
Multicast PagingAnchor _Toc509318392 _Toc509318392
You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address/addresses without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address/addresses without involving SIP signaling. You can specify up to 10 multicast listening addresses.
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Sending RTP StreamAnchor _Toc509318393 _Toc509318393
To configure a multicast paging key via Phone interface
- Press Menu →Features →Line Key →Line Key2(e.g.)
...
To configure a multicast paging key via Web interface
- Function Keys→Line Key
- Select the desired Key and select Multicast Paging in the Type.
- Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
...
Sending RTP Stream:
Press the Multicast Paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP:Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.
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Receiving RTP StreamAnchor _Toc509318394 _Toc509318394
You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address/addresses without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:
- 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.
- Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec by Web interface.
To configure multicast codec key via Web interface
...
- Click Directory→Multicast Paging
- Select the desired value from the pull-down list of Paging Barge.
- Select the desired value from the pull-down list of Paging Priority Active.
- Enter the multicast IP address/addresses and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
- Enter the label in the Label field.
- Click button to save the configuration.
Note: |
BT FeatureAnchor _Toc509318395 _Toc509318395
Htek IP Phone Model UC924E supports the Bluetooth feature.
The Model UC924E connects to a wide range of Bluetooth Headset, compatible with Bluetooth specification V4.0 and backwards compatible with 1.1, 1.2, 2.0 and 3.0.
How to Enable headset mode?
To configure the headset mode via phone interface:
...
To configure the headset mode via web interface:
- Login the phone's webpage (Username: admin, Password: admin)
- Setting→Preference. Enable the Headset priority. Choose the "Use HeadSet" or "Speaker&Headset" from "Ringer Device For Headset" option.
...
To enable the headset mode:
- Press the headset key on phone's during the idle status when you accomplish the above-mentioned configuration.
- Headset icon will display on phone status bar.
How to Activate Bluetooth?
To activate Bluetooth via phone interface:
- Find Menu then navigate as follows:
...
Note:
The phone must be in the headphone mode to normally use the Bluetooth function.
Answering Calls
How to answer an incoming call?
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to answer an incoming call.
How to adjust the earphone volume during a call?
With the Bluetooth headset paired, you can do the following:
- Press the Volume key
...
- on the Bluetooth headset to increase the volume.
Press the Volume key on the Bluetooth headset to decrease the volume.
- Press the Volume key
...
- on the phone to increase the volume.
Press the Volume key on the phone to decrease the volume.
How to Ending Calls?
To end a call:
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call.
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UpgradeAnchor _Toc509318396 _Toc509318396 Anchor _Toc509047948 _Toc509047948 Anchor _Toc509051432 _Toc509051432
Factory ResetAnchor _Toc509318397 _Toc509318397
To set Factory Reset by Phone interface
- Press Menu → Settings → Advanced Setting (default password: admin) → Phone Setting → Factory Reset
- Press OK soft key in the warning page.
To set Factory Reset via Web interface
- Click Management → Upgrade
- Click and then confirm the setting.
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Pcap FeatureAnchor _Toc509318398 _Toc509318398
To use pcap via Web interface:
- Click Management→Tools
- Click Start and then operation the phone
...
- Then you'll get the Pcap captures.
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System LogAnchor _Toc509318399 _Toc509318399
To download system log via Web interface:
- Click Management→Configuration
...
- Then you'll get a txt file: syslog.tgz.
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UpgradeAnchor _Toc509318400 _Toc509318400
To upgrade via HTTP, the "Management"→ "auto provision" → "Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Htek
e.g. www.mycompany.com:5688/fm/ Htek
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "http://192.168.0.254/fm/fw924E.rom on localhost by browser" to verify the HTTP Server. If visiting "http://192.168.0.254/fm/fw924E.rom on another computer and it not prompted to download fw924E.rom file on this computer, please check if the firewall is on or off (Suggest you turn off the firewall).
To configure the server path via Web interface:
...
- Restart the UC924E, IP Phone will restart and auto-get firmware files from HTTP server.
NOTES:
- Htek recommends end-user use the Htek HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
- Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC924E will attempt to retrieve the new image files by downloading them into the UC924E's SDRAM. During this stage, the UC924E's LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC924E will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
- Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
- Htek's latest firmware is available at www.htek.com →Support→ Document & Firmware.
- Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.
To upgrade manually via the Web configuration interface
- Click Management → Upgrade
...
- Click or the blank.
- Select the firmware (fw924E.rom) and then click .
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Configuration FileAnchor _Toc509318401 _Toc509318401
*To download configuration file:*
...
*To Restore a configuration file:*
- Click Management → Configuration → Configure File
...
- Select the xxx.bin or xxx.xml file, and then Click the or , then IP Phone will reboot.
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TroubleshootingAnchor _Toc509318402 _Toc509318402 Anchor _Toc350702792 _Toc350702792 Anchor _Toc509047954 _Toc509047954 Anchor _Toc509051438 _Toc509051438
Why is the phone LCD screen blank?Anchor _Toc509318403 _Toc509318403 - Ensure your phone is properly plugged into a functional AC outlet.
- Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
- If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
- If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
- Check if the power LED is on to ensure that the phone is powered on.
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Why does the phone display "Network Unavailable"?Anchor _Toc509318404 _Toc509318404
To resolve:
- Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
- Ensure that the switch or hub in your network is functioning well.
- If the problem still persists, Contact your system administrator for more information.
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Why can't I get a dial tone?Anchor _Toc509318405 _Toc509318405
To resolve:
- Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to the phone installation section.
- Check whether dial tone is present on one of the audio modes.
- Switch between the Handset, Headset (if you have) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
- If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
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Where to set the tone?Anchor _Toc509318406 _Toc509318406
You can set the tone on Web interface:
- Click Setting→Tones
- Define the dial tone, ringing, busy tone…
- For the tones, you can check with your system administrator.
- For More Click Tone Notes.
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How to download XML Configuration?Anchor _Toc509318407 _Toc509318407 - Click Management→Configuration→
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How to Import Trusted CA certificate?Anchor _Toc509318408 _Toc509318408 - Click Management→Trusted CA
Anchor _Toc509047960 _Toc509047960 Anchor _Toc509051444 _Toc509051444
How to Import Server CA certificate?Anchor _Toc509318409 _Toc509318409 - Click Management→Server CA
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How to use Vlan?Anchor _Toc509318410 _Toc509318410 - For Vlan information, please click VLAN Note
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How to use LLDP?Anchor _Toc509318411 _Toc509318411 - For LLDP information, please click VLAN Note
- VLAN Notes including:
1. Voice VLAN
2. Major Benefits of Using VLANs
3. VLAN discovery method on Htek ip phones
4. LLDP Feature on Htek IP Phones
5. Supported TLVS of IP Phones
6. Configuring LLDP Feature
7. DHCP VLAN
8. Open the DHCP VLAN on the Htek IP Phones
9. VLAN under Bridge Mode
10. VLAN underNAT Mode
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How to Set LCD and Web GUI?Anchor _Toc509318412 _Toc509318412 - Click LCD and Web GUI custom Guide
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How to Upgrade via FTP?Anchor _Toc509318413 _Toc509318413 - Click How to Upgrade Note
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How to make Ringtone?Anchor _Toc509318414 _Toc509318414 - Click How to Make Ringtone
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How to use Open VPN?Anchor _Toc509318415 _Toc509318415 - Click Open VPN note
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Provisioning Guide on Free PBXAnchor _Toc509318416 _Toc509318416 - Click Set Auto Provision on FreePBX
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Redundancy ServerAnchor _Toc509318417 _Toc509318417 - Click Redundancy Server
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How to Use Auto Provision Phonebook?Anchor _Toc509318418 _Toc509318418 - Click About AP Phonebook
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All DocumentsAnchor _Toc509318419 _Toc509318419 - Click Documents Guide, you can get all tech files.