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Notices Information

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Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD.
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

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Safety cautions

To use the Phone follow the instructions in this manual.
To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
Do not use the phone during thunderstorms.
CE
FCC

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WEEE Warning

Image Added To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

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Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

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FCC Statement

Any Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including interference that may cause

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undesired operation.

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Table of Content

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Notices Information
Copyright
Safety cautions
WEEE Warning
Cleaning
FCC Statement
Table of Content
Getting Started
Packing List
Phone Installation
1. Attach the Foot stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power
Initialization
Status
Registration
Idle Screen
Getting Familiar with Your Phone
Hardware Components Preview
Icon Preview
LED Instruction
Power Indicator LED
Line LED:(Line or Memory Key set as Line)
BLF or BLF List Key LED Line/Memory Key set as BLF)
Shared Line LED:
Other Key Led
Info Key Instruction
User Interface
Memory Key Function Overview
Basic Setting Configuration
Web Login
Administrator Password
Basic Network Setting
WAN Port
PC Port
Display Mode
Language
Time and Date
Ring Tone
Volume
Wallpaper
Screen Saver
LED Status Setting
Backlight
Contact Management
Local Directory
Remote Phonebook
Call History
LDAP Phonebook
Broadsoft Phonebook
Call log
Search Contact:
Other features settings
Dial Plan
Emergency Call
LED Status Setting
Action URL
Softkey Layout
Programmable Key
Exp Key
Basic Call Features
Place a Call
End a Call
Redial a Call
Receive a Call
Incoming Call Show Mode
Auto Answer
Call Hold
Call Transfer
Call Conference
Call Forward
Call Return
Call Waiting Tone
Hide Caller ID
Reject Anonymous
Call Mute
DND
Key as Send
No Key Entry Timeout
Dail-Now Timeout
Keypad Lock
Hot Line
Function Key Features Settings
Line
Speed Dial
BLF
BLF List
Voice Message
Direct Pickup
Group Pickup
Call Park
Intercom
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Broadsoft Group
Conference
Forward
Transfer
Hold
Group Listening
DND
Redial
SMS
Send SMS
Set SMS Memory Key
Record
URL Record
Paging
Shared Line
Public Hold
Private Hold
Share line
Hot Desking
ACD
Zero Touch
Multicast Paging
Sending RTP Stream
Receiving RTP Stream
Advanced Setting Configuration
Upgrade
Factory Reset
Pcap Feature
System Log
Upgrade
Configuration File
Troubleshooting
Why is the phone LCD screen blank?
Why does the phone display "Network Unavailable"?
Why can't I get a dial tone?
Where to set the tone?
How to download XML Configuration?
How to Import Trusted CA certificate?
How to Import Server CA certificate?
How to use Vlan?
How to use LLDP?
How to Set LCD and Web GUI:
How to Upgrade via FTP?
How to make Ringtone?
How to use Open VPN?
Provisioning Guide on Free PBX:
Failover Notes
How to Upload Wallpaper?
How to Use Auto Provision Phonebook?
All Documents

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Getting Started
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Packing List

The package contains the following parts, please check if all the items are not missed:

The phone device

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The footstand

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Handset

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Headset cord

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Power adapter

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Ethernet cable

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Quick installation reference

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Phone Installation

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1. Attach the Foot stand

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2. Connect the Handset and optional Headset

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3. Connect the Network and Power

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Initialization

After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"
Image Added
And then show "Initializing "during the initialization.
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The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.
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Then IP Phone will show Reboot information:
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By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

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Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts)
To view the phone status via phone interface:

Press Menu →Status →Information Network/ Account

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Press Menu →Status →Network

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Press Menu →Status →Account

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To view the phone status via Web interface:
Login webpage ( For How to login, please refer to Web Login)
View the information of Version, Account and Network.
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Registration

To register via phone interface:

Press Menu→ Setting→Advanced setting (default password:admin)→Accounts

Select the desired account

Select Enable for Account active

Filled the SIP Server

Filled the Failover SIP server if need (Optional)

Filled the Outbound Proxy (Optional)

Filled the SIP User ID, Authenticate ID

Filled the password, Name (shown on LCD) and Ringtone.

Press Save to save the configuration.

Wiki Markup

\\
!worddav44b47adbab0c34a904142683e2d40124.png|height=239,width=367!
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >()\{\}\[\]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|"
\\
*To register via web interface:*
\\

Login webpage and Click Account→Basic

Select the desired Account

Select Yes for Account Active

Filled the Primary SIP SERVER and other account information

Click Image Added to save the configuration.

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Note:

All fields with *** must be filled. If changed, it requires a phone restart.
Account Status says the account registered successfully or not.

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Idle Screen

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Name	Description
1. Date&Time	It shows the phone's time & date. For Date&time setting, see Time&Date
2. Notice	It shows the phone features status, More see Icon Preview
3. Line Keys	This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer to Memory Keys
4. Soft Key	This area shows the soft key labels. The default soft key labels are "History", "Directory", "DND" and "Menu". More to see Programmable Key
5. Default Account	This shows the current use account. User can use Image Added Image Added to change the default use account.
6. Wallpaper	This shows the backgrounds picture. You can also change it. For more information you can refer to Wallpaper.

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Getting Familiar with Your Phone

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Hardware Components Preview

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Item	Description
LCD screen	To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information.
Power Indicator LED	To indicate the power status
Line keys	The phone supported up to 4 accounts Steady green: idle interface, during a call.. Blink red: a call incoming
Soft keys	Labels automatically to identity their context-sensitive features.
Navigation keys	Image Added 1. OK. Image Added Up arrow key: To move up of the selection shows on the screen. Image Added Right arrow key: To move right of the selection shows on the screen. Image Added Left arrow key: To move left of the selection shows on the screen. Image Added Down arrow key: To move down of the selection shows on the screen. Image Added 1. To return to idle screen. 2. To cancel the information or call on the screen.
Mute key	Image Added 1. To mute the voice during the call (Red light). 2. To un-mute the call.
Conference	Image Added To place a conference call
Memory Keys	To be configured as different function as: Line Speed Dial BLF BLF List Voice mail Direct Pickup Group Pickup Call Park Intercom DTMF Prefix Hold Conference DND Redial Transfer SMS Hot -desking Call Return Paging Record Shared Line The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered Hot desking ACD Zero Touch Multicast paging
Speaker	Image Added Press this button to place a call in hands-free mode.
Redial	Image Added To dial the previous dialed number. To act as send key.
Volume	Image Added To decrease the volume. Image Added To increase the volume.
Hold	Image Added To hold or to resume a call during a conversation.
Information	Image Added To show the accounts status and some other relevant information. More refer to Info key instruction.
Transfer	Image Added To transfer a call to a third party. To enable or disable Forward feature during the idle page.
Alphanumeric keypad	To enter the phone numbers, letters and so on.
Message	Image Added To indicator the New message, and press to read.
Headset	Image Added To indicate that the phone is or not in Headset mode.

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Icon Preview

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Icon

Description

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Network available

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Network down

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Line(Registered succeed)

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Line (Unregistered)

Image Added Image Added

Line(Ringing)

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Speed Dial

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BLF

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BLF(Ringing)

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BLF(Talking)

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Speakerphone mode

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Handset mode

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Headset mode

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Voice messages

Image AddedImage Added	Text message
Image Added	Mute
Image Added	Do Not Disturb
Image Added	Volume is 0
Image Added	SRTP
Image Added	Hold
Image Added	Dialed calls
Image Added	Received calls
Image Added	Missed calls
Image Added	Forward calls
Image Added	Conference
Image Added	Keypad locked
Image Added	Keypad unlocked
Image Added	Pick up
Image Added	Call Park

Image Added	Intercom/Paging
Image Added	DTMF
Image Added	Prefix
Image Added	XML Group
Image Added	Local Group
Image Added	XML Browser
Image Added	LDAP
Image Added	Broadsoft Group
Image Added	Conference
Image Added	Forward
Image Added	Transfer
Image Added	Hold
Image Added	Line on Hold
Image Added	DND
Image Added	Redial
Image Added	Call Return
Image Added	SMS
Image Added	Record

Image Added	Recording
Image Added	Group Listening
Image Added	Shared Line
Image Added	Other Functions

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LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting

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Power Indicator LED

LED Status	Description
Blinked green	Ringing or have missed call
Steady Green	Idle status(Power on)
Off	Powered off.

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Line LED:(Line or Memory Key set as Line)

LED Status	Description
Steady Green	Hold
Steady Green	Offhook or during a conversation.
Blinked red	Ringing.
Off	Idle staus

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BLF or BLF List Key LED Line/Memory Key set as BLF)

LED Status	Description
Steady Green	Idle status for the monitored line
Steady Red	The monitored line is calling or during a call
Blinked red	The monitored line is ringing.
Off	All other unknown status

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Shared Line LED:

LED Status	Description
off	Idle status
Stay green	a member of the SCA group in off-hook status
Stay red	Other member of the SCA group's led status when a member of the SCA group in off-hook status
Blinked green every 500ms	a member of the SCA group in Private hold status.
Stay red	Other member of the SCA group's led status when a member of the SCA group in Private hold status
Blinked green every 500ms	a member of the SCA group in public hold status
Blinked red every 500ms	Other member of the SCA group's led status when a member of the SCA group in public hold status
Blinked green every 500ms	a member of the SCA group in progressing status
Stay red	Other member of the SCA group's led status when a member of the SCA group in progressing status
Blinked red every 100ms	Alerting
Stay green	a member of the SCA group in active status when there is an incoming call designated for the SCA group
Stay red	Other member of the SCA group's led status when a member of the SCA group in active status

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Other Key Led

Key	Description
Headset Key	When use in headset mode, the led is steady green or the LED is off.
Message Key	Blinked green when there is a new message or the LED is off.
Mute Key	Red when the mute the call, or the LED is off.

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Info Key Instruction

Info Key Image Added plays many roles in this phone:

Quick get the Information page.

Image Added

Get the full information of the item with Image Added . When the item with Image Added , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.

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Fast access to the new missed or Forward calls, New Voicemail or Text Message.

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Get all other parties information during a conference.

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User Interface

There are two ways to customize specific configurations on your IP phone:

 The user interface on the IP phone
 The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

Option
Status	Model
	IP
	MAC
	Firmware
	Hardware
	Network
	Account
	Device Cert
	Language
Features	Call Forward
	Function Key(Line and Memory key setting) More Key see Memory Key Overview
	Key as Send
	Hot Line
	Anonymous Call
	DND
	History Setting
Basic Settings	Language
	Time & Date
	Time & Date Format
	DHCP Time
	Ring tone
Advanced Settings	Account
	Network
	Phone Setting
	Auto provision
Directory	All Contacts
	Local Contacts
	Remote Contacts
	Broadsoft Contacts
	Blacklist Contacts
	AP Contacts
History	Local History
	Network CallLog
Message	Voice Mail set and View.
	Text Message view and set.
Display	Display Mode
	Wallpaper
	Screensaver
Others	Factory Function
	System Restart
	Device Reboot
	Pcap Feature

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Memory Key Function Overview

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Basic Setting Configuration

This part will mainly introduce the basic configuration as the Time, Language, and Volume…

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Web Login

Get the IP address: Press Menu →Status →Information.

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Input the IP Address in the web browser.

Input the user name (default is admin), password (default is admin).

Login successfully.

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Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not "5060", then "SIP Server" should be set as "SIP Server's IP address: server port.", for example, "192.168.0.122: 5090".

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Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface

Press Menu → setting → Advanced settings → password (default admin) →Phone Setting → Set Password

Enter the current PWD (password), new password and confirm the new password.
Press save soft key or Image Added to save the new password.

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To change to password via Web Interface

Management → Password

Fill the value

Click Image Added to save the configuration.

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Note:
When you use the web interface: user name: admin password: admin(default)

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Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.
Image Added

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WAN Port

To configure a static IP address via phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.

Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.

Image Added

Click Save and restart the phone.

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Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.
To configure PPPoE via phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.

Enter the User ID and password

Click Save and restart the phone.

Image Added
To configure DHCP via phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→WAN Port →DHCP mode.

Click Save and restart the phone.

To configure Network via web interface:

Click Network→Basic

Select the desired Type: DHCP, Static or PPPoE

Filled the necessary information.

Click the SaveSet and restart the phone.

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Note:
Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.

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PC Port

Three modes for PC port: bridge, connect to Expansion Module and router.
To configure PC Bridge via Phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Bridge mode.

Click Save

Click the OK button, then the phone will reboot.

To configure PC router via Phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Router mode.

Enter the IP, Netmask and DHCP server

Click Save

Click the OK button, then the phone will reboot

To configure PC Connect to Expansion Module via Phone interface:

Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port → Connect to Expansion Module.

Click Save

Click the OK button, then the phone will reboot

To configure Bridge via web interface:

Click Network→Basic

Select Image Added

Click Image Added and the phone will reboot automatically

Image Added
To configure Router via web interface:

Click Network→Basic

Select As Router

Fill the IP address and other necessary information.

Click Image Added and the phone will reboot automatically

Image Added
To configure PC Connect to Expansion Module via web interface:

Click Network→Basic

Select As Connect to Expansion Module

Click Image Added and the phone will reboot automatically

Image Added

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Display Mode

This phone support two Display mode: Text and Icon.
Icon Mode: all Items are shown same as the main with Icon.
Text Mode: Only the 8 main items will be shown as icon, and others all text description.
To Configure Display mode via phone interface:

Press Menu→ Display→Display Mode

Select Text or Icon

Press Save soft key to save the configuration.

To Configure Display mode via web interface:

Login web interface, and click Setting→ Preference

Image Added

Select Icon Mode or Text Mode for the Display mode

Click Image Added to save the configuration.

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Language

The default Phone interface language is English.
To change the language via Phone interface

Press Menu → Setting → Basic Settings → Language.

Image Added
Image Added

Press Image Added or Save soft key to save the configuration.

Image Added
To change the language via Web Interface

Setting → Preference →Web Language

Select the necessary one.

Press Image Added to save the configuration.

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Note:
All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.

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Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
To configure the time and Date by SNTP setting via phone interface

To press Menu → Setting → Basic setting → Time & Date → SNTP Settings
Press Image Added or Image Added , or Image Added to change the Time zone.

Fill the NTP server1, NTP Server2, and Daylight Saving.
Press Image Added or Save soft key to save the configuration.

Image Added

Note:
Press Image Added , all zone will show on the display, select the one you want and press save or confirm key to save the configuration.

To configure time and date manually via phone interface

To press Menu → Setting → Basic setting → Time & Date → Manual Settings
Press Image Added and Image Added or change the right time, or you can input the right time.
Press Image Added or Save soft key to save the configuration.

Image Added
To configure the Time & Date Format via phone interface

To press Menu → Setting → Basic setting → Time & Date Format
Press Image Added and Image Added or press Image Added to change between 12 Hour or 24 Hour.
Press Image Added and Image Added or press Image Added to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
Press Image Added or Save soft key to save the configuration.

Image Added
To configure the DHCP time via phone interface

To press Menu → Setting → Basic setting → DHCP time
Press Image Added and Image Added or press Image Added to change between Disable and Enable.
Press Image Added or Save soft key to save the configuration.

Image Added
To configure the NTP Server by web interface

Login

Login name: admin, password: admin(default)

Setting → Date &Time →NTP Server

Fill the value in the blank.

Image Added
To change the Time Zone and Date Display Format via web interface

Setting → Date &Time

Select the necessary one.

Press Image Added to save the configuration.

Image Added

Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.

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Ring Tone

You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:

Press Menu → Setting → Basic Settings → Ring Tone.
Press Image Added and Image Added to select the aimed one.
Press Image Added or Save soft key to save the configuration.

Image Added
To adjust the Ring Tone Type via Web Interface

Setting → Preference → Ring Tone

Select the wanted one

Click Image Added to save the configuration.

Image Added
To configure Distinctive Ring Tone via Phone Interface

Press Directory

Select the target contact

Press Detail soft key to edit the contact.

Press Image Added and Image Added to select the wanted Ring Tone for the contact

Press Save soft key to save the contact.

Image Added
To configure Distinctive Ring Tone via Web Interface

Directory → Directory → Contact

Choose the Ring Tone you want to use.

Click Image Added → Image Added to save the configuration.

Image Added
Click Ring tone for more information.

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Volume

You can adjust the volume for the phone by the volume keys: Image Added and Image Added .
Image Added
To adjust the Ring tone volume via phone interface:

Option 1: To press Image Added and Image Added on the idle page
Option 2: To press Image Added and Image Added during the call is ringing.

To adjust the handset volume via phone interface:
To press Image Added and Image Added during a call in handset mode.
Image Added
To adjust the headset volume via phone interface:
To press Image Added and Image Added during a call in headset mode.
Image Added
To adjust the speaker Volume via phone interface:
To press Image Added and Image Added during a call in speaker mode.
Image Added

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Wallpaper

To change the preferred one picture for you by the following steps:
To change the wallpaper via phone interface:

To press Menu → Display → wallpaper
Press Image Added and Image Added or press Switch soft key to display the different pictures.
Press Image Added or Save soft key to save the selected picture as the wallpaper.

Image Added
To change the wallpaper via web interface:

Click Setting→Preference

Select the desired wallpaper picture to upload.

Click Image Added to save the setting.

Image Added
To delete the wallpaper via web interface:

Click Setting→Preference
Select the desired wallpaper to delete.
Click Image Added to save the setting.

Image Added
Note:
System wallpaper (Wallpaper1-Wallpaper6) cannot be deleted and only color IP Phone support upload wallpaper.

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Screen Saver

There are three types of screen saver: Time & Logo, Photo Switch and Photo.
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Photo Switch: all screensaver pictures display one by one.
Phone: Only the select phone display as screensaver.
Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns.
To enable screen saver via Phone interface:

To press Menu → Display → Screensaver...
Press Image Added and Image Added or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.

Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo
Press Image Added or Save soft key to save the selected configuration.

Image Added
To disable screen saver via Phone interface

To press Menu → Display → Screensaver...
Press Image Added and Image Added or press Switch soft key to Choose the Time-out as off.
Press Image Added or Save soft key to save the selected configuration.

Image Added

To upload screen saver via Web interface:

Setting → Preference

Choose the picture wanted to use as screen saver

Click Image Added to save the upload picture

Image Added
To delete upload screen saver phone via Web interface:

Setting → Preference

Select the photo that to delete.

Click Delete to delete the photo.

Image Added
Note:
System Screen Photo (ScreenSaver1-ScreenSaver3) cannot be deleted and only color IP Phone support upload wallpaper.
To custom text logo via web interface:

Click Setting→Preference.
choose the Time-out as 1 min or 2/5/10/30 minute.
Enter the desired value in the Text Logo field.
Click Saveset to save the configuration.

Image Added
To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
Image Added

Note:

The upload Photo size should be less than 2M bytes, name length should be less than 48, and the File name should be letters, numbers or underline '_' and photo number should be less than 9.
The default screensaver photos cannot be deleted.
You can only upload screen photos in format of '.bmp' and '.jpg'.

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LED Status Setting

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Backlight

To set Backlight via web interface:

Click setting→Preference

Enter the time for Backlight time (In seconds).

Click Image Added to save the configuration.

The default is 0, which means Backlight is always on.
Image Added

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Contact Management

This section provides the operating instructions for managing contacts. The topics include:

Local Directory
Blacklist
Remote Phonebook
Call History
LDAP
BroadSoft Phonebook
CallLog
Search Contact

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Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually via phone interface

Press Menu → Directory → Local Directory

Press Add soft key.

Enter the necessary information as Name, Phone number…
Press save soft key or Image Added to add the contacts successfully.

Image Added
To add contacts from history via phone interface:

Press History soft key or press Menu → History → Local history
Press Image Added and Image Added to select the targeted one. (Press Image Added and Image Added switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).

Press Option soft key → Add to Contacts

Edit the necessary information as Name, Phone number…
Press save soft key or Image Added to add the contacts successfully.

Image Added
To add contacts via web interface:

Click Directory→Directory

Enter the name, number and some other information.

Press Image Added and then press Image Added button.

Image Added
B: To add contacts into blacklist
To add blacklist manually via phone interface:

Press Menu → Directory → Blacklist

Press Add soft key.

Enter the necessary information as Name, Phone number…
Press save soft key or Image Added to add the contacts successfully.

To add blacklist from history via phone interface:

Press History soft key or press Menu → History → Local history
Press Image Added and Image Added to select the targeted one.
Press Option soft key → Add to Blacklist
Edit the necessary information as Name, Phone number…
Press save soft key or Image Added to add successfully.

Image Added
Upload Contacts photo via web interface:

Click Directory and select the desired contact.

Click Choose file to select the photo for the contact

Click Image Added to upload the photo.

Image Added
When you place a call from the contact, the phone idle screen will show the contact photo.
Image Added

Note:
The format of the photo supported is jpg or bmp, and the size should be less than 128 *128

To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via web interface.
To import an XML file of contact list via web interface:

Click on Directory

Click Browse to select a contact list file (file format must be .xml) from your local system.

Click Import XML to import the contact list.

To export an XML file of contact list via web interface:

Click on Directory

Click Export XML to import the contact list.

To import a CSV file of contact list via web interface:

Click on Directory

Click Browse to select a contact list file (file format must be .csv) from your local system.

Click Import Csv to import the contact list.

To export a CSV file of contact list via web interface:

Click on Directory

Click Export Csv to import the contact list.

Image Added
Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

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Remote Phonebook

To set Remote PhoneBook via web interface:

Login the webpage and click Directory→Remote Phone Book

Fill the path of the remote file in the Phone Book URL field.

For example,
http://192.168.0.240/Phonebook/Phonebook.xml

Fill the Name and then click Image Added to save the configuration.

Image Added
To check the contacts via phone interface:
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only supports 1000 contacts.

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Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via phone interface:

Press Menu→Feature→History Setting
Press Image Added and Image Added or Switch soft key to enable History record.
Press Save soft key to save the configuration.

Image Added
To check the call history via phone interface:

Press the History soft key. The LCD screen displays All Calls list.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press to select the desired entry.

Press the Option soft key, and then select Detail from the prompt list.

The detailed information of the entry appears on the LCD screen.

Image Added
To delete an entry from the call history list via phone interface:

Press the History soft key.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press UP or DOWN key to select the desired entry.

Press the Delete soft key.

To delete all entries from the call history list via phone interface:

Press the History soft key.

Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.

Press the Option soft key, and then select Delete All from the prompt list.

Press the OK soft key.

Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.

To check the call history via web interface:

Click Directory→ Call History

Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.

Image Added
To Dial a call from Call History via web interface:

Click Directory→Call History

Select the desired history item, and click Tel Number.

Then the call is dialed on phone.

Image Added
To Dial a call from Call History via phone interface:
1. Press History soft key or press Menu → History → Local history
2. Press Image Added and Image Added to select the targeted one.
3. Press the Send soft key, Image Added , or Image Added , or the corresponding line key.

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LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via web interface:

Login webpage and click Directory→LDAP
Filled the LDAP Name Filter:
1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
2. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.

Filled LDAP Number Filter:

This This parameter specifies the number attributes for LDAP searching.

Filled Server Address: Fill the domain name or IP address of the LDAP Server.

For example: 192.168.0.124

Port(the port of the LDAP Serve) Base, User Name, Password

Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server.

LDAP Display Name: the display name of the contact record displayed on the LCD screen.

Filled the relative value and then click save button the save the settings.

Following is the example screenshot for the configuration.

Image Added
To Configure LDAP Key
To configure LDAP Key via web interface:

Click Function Key→Memory Key→ choose Memory Key 1(for example)

Select LDAP in the Type field.

Click Saveset to save the configuration.

Image Added
To Configure LDAP Key via phone interface:

Press Menu→Feature→Function Keys→Memory Keys as Function Keys→Memory Key 1

Select LDAP in the Type field

Press save or OK key to save the configuration.

When press the LDAP Key the LCD will display as following:
Image Added
For More detail, please refer to LDAP Notes on www.htek.com

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Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory.
To Configure Broadsoft via web interface:

To click Directory→Broadsoft

Select the desired Broadsoft Item

Enter the Display name

Enter the Server, port, User and password

Click Image Added to save the configuration.

Image Added

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Call log

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log.
To Configure Call log via web interface:

To click Directory→Call log

Select the desired Call log Item

Enter the Display name

Enter the Server, port, User and password

Click Image Added to save the configuration.

Image Added

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Search Contact:

You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

Click the Directory softkey on Idle interface.
Click the More Softkey, then you can see the Search softkey
Click the Search softkey, you can enter the desired part of name or part of number.
Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

Image Added
Image Added
Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds
To search contact in Local contacts:

Click the Directory softkey on Idle interface.
Click the Image Added button and select the Local contacts list.
Click the More Softkey, then you can see the Search softkey
Click the Search softkey, you can enter the desired part of name or part of number.
Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds
To search contact in Remote contacts:

Click the Directory softkey on Idle interface.
Click the Image Added button and select the remote contacts list.
Select the desired the remote contact and click Enter softkey.
Click the Search softkey, you can enter the desired part of name or part of number.
Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds
To search contact in LDAP contacts:

Click the LDAP function key.
Enter the first character or more of contact's name.
Select the desired the remote contact and click Enter softkey.
Then IP Phone will display the relevant contacts automatically within Search Delay.

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Other features settings

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Dial Plan

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#

Grammer	Description
x	any digit from 0-9;
xx+	at least 2 digit number;
^	exclude;
,	hear dial tone;
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="34587899-a036-4134-ad47-cf23719554b0"><ac:plain-text-body><![CDATA[	[3-5]	any digit of 3, 4, or 5;	]]></ac:plain-text-body></ac:structured-macro>
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="3ca3204c-031c-414c-8a99-347cb4e7f570"><ac:plain-text-body><![CDATA[	[147]	any digit 1, 4, or 7;	]]></ac:plain-text-body></ac:structured-macro>
<2=011>	replace digit 2 with 011 when dialing.

To configure dial plan via web interface:

Click Account—Advanced—Dial Plan.

Filled the value in dial plan field.

Click SaveSet to save the configuration.

Image Added

Note:
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="d16fa12f-e6cc-42d3-a006-1107072224a3"><ac:plain-text-body><![CDATA[Illegal input will fall back to default: {[x]+}. For More, please refer to[ *dial plan

http://www.hanlongtek.com/uploadfile/swfupload/file/Dial%20plan%20Notes.pdf] on [www.htek.com

http://www.htek.com]

]]></ac:plain-text-body></ac:structured-macro>

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Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via web interface:

Click Setting→Features→Phone Lock

Enter the emergency services number(e.g.110,119,120) in the Emergency field,

Click SaveSet to save the configuration.

Image Added

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LED Status Setting

The LED Status setting mainly defines the power indicator LED.
To configure LED Status via web interface:

Click Setting→Preference

Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.

Click Image Added for the setting.

For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED]
Image Added

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Action URL

To configure action url via web interface:

Click Setting→Action URL

Filled the needed value in the necessary blank.

Click Image Added to save the setting.

Click Action URL for more how to use, or check on www.htek.com
Image Added

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Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via web interface:

Click Setting→Softkey Layout

Select Enable for Custom Softkey

Select call States.

Select the feature form the disable key to enable key field by Image Added

Image Added Disable to Enable field. Image Added Delete the Enable, and it will back to Disable field.

Click Image Added or Image Added to change to position or each feature.

Click Image Added to save the configuration.

Image Added

Note:

When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more.

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Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via web interface:

Click Function Keys→Programmable Keys

Select the desired Key to set.

Click Image Added to save the setting.

By clicking Image Added , all setting of the keys will be back to default.

Image Added

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Exp Key

It only works when there is expansion module connected with the phone.
For Exp Key configuration, please refer to: UC46 User manual.

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Basic Call Features

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Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset

Pick up the handset, or press a line key and dial the necessary number.
Press Image Added or Image Added or press the send softkey, then the call is sending.

To place a call by Headset:

Press the Image Added ( light is Green),
Enter the desired number.
Press Image Added or Image Added , or press the Send softkey, then the call is sending.

Using headset to place and answer calls for all time
1. Click webpage Setting →Preference
2. HeadSet Priority →Enable
3. Ring Device For HeadSet →User Headset
4. Press Image Added
Image Added
Placing a call by hands-free speakerphone

Press the Image Added , or press the Line key, then you can hear the dial tone.
Press the number.
Press Image Added or Image Added press the Send soft key, then the call is sending.

To place a call by call history or Directory via phone interface.

Press the History soft key (On the idle page) or Menu → History /Directory
Press Image Added and Image Added to select the targeted one.
Press the Send soft key, or Image Added , or Image Added , or the corresponding line key, then the call is sending.

Note:

The Image Added key is set to be a send key. For more information, refer to the Key as Send on page
During the call, you can also change among Headset, Handset or Free-speaker mode.

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Making two calls with one line and one account

Press a line key and dial one phone number, then make a call.

Press the corresponding line key

Dial another phone number,

Press the Send soft key, or Image Added , then make the second call.

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End a Call

Here shows to end a call during three modes:
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press Image Added
To end a call under Headset Mode
Press the Cancel soft key or press Image Added , or press Image Added .
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press Image Added , or press Image Added .

Note:

During the conference, to end the call is same as mentioned above.

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Redial a Call

1. To redial the last placed call from the IP Phone
2. Press Image Added directly when LCD is on the idle interface.

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Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press Image Added and now the conversation is built.
To receive a call by hands-free speaker

Option 1: Press Image Added directly.

Option 2: Press Answer soft key.

Option 3: Press the Line key (flashes red).

Moreover, some other action can be done by soft key when the call is coming.

To press the Reject soft key to reject the call. Or press Image Added to reject the current call.

To press Forward to forward to another phone.

To press Silence soft key, and then the call will keep silent, no ring tone display.

Image Added

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Incoming Call Show Mode

There are two incoming call show modes for this phone:

name and number of the contacts
name and number of the incoming call and the account which is connecting

To set incoming call show mode via web interface:

Click setting→ preference

Select the desire mode for the incoming call show mode

Click Image Added to save the setting.

Image Added

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Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface

To Click Account → Advanced

To choose Yes for the Auto Answer.

To click Saveset to save the configuration.

Image Added
To Disable Auto Answer via Webpage

To Click Account → Advanced

To choose No for the Auto Answer.

To click Saveset to save the configuration.

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Call Hold

When use hold feature, the Hold icon will show on the display.
Image Added
To make a call on hold during three modes:
To hold a call under handset mode:

Press Hold soft key or Image Added to hold the current call.

Press Resume soft key or Image Added to resume the call on hold.

To hold a call under headset mode:

Press Hold soft key or Image Added to hold the current call.

Press Resume soft key or Image Added to resume the call on hold.

To hold a call during the speaker mode:

Press Hold soft key or Image Added to hold the current call.

Press Resume soft key or Image Added to resume the call on hold.

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Call Transfer

This phone supports blind, attended and Semi-Attended Transfer.

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Blind Transfer
When you use this feature, you can transfer

Press Image Added or Transfer soft key during the conversation, the call is on hold now.

Enter the number that transfers to.

Press Image Added , and now the blind transfer completed.

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Attended Transfer
When you use this feature, you can

Press Image Added or transfer soft key during the conversation, the call is on hold now.

Image Added

Enter the number that transfer to, and press the send soft key or Image Added .

Start the second conversation, press Image Added or transfer soft key, then, transfer completed.

NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile.

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Semi-Attended Transfer

Press Image Added or transfer soft key during the conversation, the call is on hold now.

Enter the number transfer to, and then press Image Added , then you can hear the ring tone.

Press Image Added or the Tran soft key, and now the Semi-attended transfer completed.

BLF Transfer

Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF

Press Image Added or transfer soft key during the conversation, the call is on hold now.

Press BLF key then realize blind, attended and Semi-Attended Transfer.

Hold transfer on hook:
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.
Image Added
Hold transfer on Three Way conference:

Setting → Features → Three Way Call Release Type: Transfer.
A place a call to B, B answer, A place a call to C again, C answer, A press the conference then A , B and C will establish meeting.
A press the Cancel softkey or on-hook to exit the meeting in the process of talking.
Then B and C will continue to talk.

Transfer to New Call via web interface
1. Click Setting → Feature
2. Select Transfer Mode via DSS key → New Call
3. Select the desired Line or Memory key and select Transfer in the Type.
4. Enter the phone number in the Value field.
Image Added
Image Added

NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.

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Call Conference

This IP Phone supports up to 5-way conference.
5-way conference

Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference

A press line 2 key, the call is placed on hold.

A enter the number of C and then press send soft key or Image Added .

C answering the call.

A press Image Added or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference)

A press line 3 key, the current 3-way conference is placed on hold.

A enter the number of D and then press send soft key or Image Added .

D answering the call.

A press Image Added or the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference)

A press line 4 key, the call is placed on hold.

A enter the number of E and then press send soft key or Image Added .

E answering the call.

A press Image Added or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.

A end the call, the conference is finished.

Image Added

Note:

If C does not answer the call, A can back to continue the conversation with B;
Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
The conference feature is not available on all servers. For more information, contact your system administrator.
To realize the 5 way conference, the line should be all available.
Press Image Added to get all parties information.

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Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward
Image Added
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

Press Menu → Features → Call forward →Always Forward.

Press Image Added and Image Added or press Image Added to select the enable choice

Enter the forward to number and on code (optional), off code (optional).

Press Image Added or Save soft key to save the configuration.

Image Added
To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

Press Menu →Features → Call forward →Busy forward.

Press Image Added and Image Added or press Image Added to select the enable choice.

Enter the forward to number and on code (optional), off code (optional).

Press Image Added or Save soft key to save the configuration.

Image Added
To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

Press Menu →Features → Call forward →No answer forward.

Press Image Added and Image Added or press Image Added to select the enable choice

Enter the forward to number and on code (optional), off code (optional).

Press Image Added or Save soft key to save the configuration.

Image Added
When the Forward feature is enabled, the Icon Image Added will display on Top of the LCD.
Image Added
To configure Forward via Web Interface

Setting → Features

Click On for the Always/Busy/No Answer

Fill the Forward to Number

(Optional) fill the on/off code

Click Image Added to save the configuration

Image Added
To cancel the forward feature via Phone Interface

Option 1: To press the Image Added key to disable the forward feature.
Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward

Press Image Added and Image Added or press Image Added to select the disable choice
Press Image Added or Save soft key to save the configuration.
To cancel the forward feature via Web Interface

Setting → Features

Click Off for the Always/Busy/No Answer

Click Image Added to save the configuration

To configure dynamic forward
Forward an incoming call during the ringing.

When the phone is ringing, press Forward soft key.

Enter the forward number.

Press Image Added or press the send soft key, then the call is forwarded.

Image Added

Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.
You can choose a desired forward number from the Directory when you press the Forward key.

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Call Return

This feature allows you to dial the last phone call you received.
To configure the Call Return via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the Key Event in the type field.
Press Image Added and Image Added or press Image Added key to select the Call Return.
Press Image Added or Save soft key to save the configuration

To configure the Call Return via Web interface

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select Call Return in the Type.

Click Image Added to save the configuration.

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Call Waiting Tone

Click Setting → Features

Select Call Waiting: On and Call Waiting Tone: On

Image Added
To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tone
Image Added
2. Change the Tone Time as you want (for example 3s)
Image Added

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Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.
To configure anonymous call

Press Menu →Features →Anonymous Call

Press Image Added and Image Added or press Image Added to change the Line ID

Press Image Added and Image Added or press Image Added to select the enable choice in Anonymous Call filed.

Enter the call on code (optional), call off code (optional).

Press Image Added or Save soft key to save the configuration.

Image Added
To cancel anonymous call feature

Press Menu →Features →Anonymous Call
Press Image Added and Image Added or press Image Added key to select the disable choice in Anonymous Call filed.
Press Image Added or Save soft key to save the configuration.

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Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

Press Menu →Features →Anonymous Call

Press Image Added and Image Added or press Image Added key to change the Line ID

Press Image Added and Image Added or press Image Added key to select the enable choice in Rejection filed.

Press Image Added or Save soft key to save the configuration

Image Added
To cancel rejecting anonymous call

Press Menu →Features →Anonymous Call

Press Image Added and Image Added or press Image Added key to select the disable choice in Rejection filed.

Press Image Added or Save soft key to save the configuration.

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Call Mute

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
Image Added
To mute the call during a call (including a conference call)

Press the mute key Image Added , then the mute key glows green, and the LCD display Image Added

To disable the mute function, press Image Added again.

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DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon Image Added shown on the Top of the LCD on idle page.
Image Added
To enable DND feature via phone interface:
Press the DND soft key when the phone is idle, and then Image Added shown on the LCD.
To disable DND feature via phone interface:
Press the DND soft key again, and then there is no Image Added on the LCD.

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Key as Send

To configure Key as Send via phone interface:

Press Menu →Features → Key as Send

Press Image Added and Image Added or press Image Added key to select the enable choice.

Press Image Added or Save soft key to save the configuration

Image Added
To cancel # Key as Send via phone interface:

Press Menu →Features → Key as Send

Press Image Added and Image Added or press Image Added key to select the disable choice.

Press Image Added or Save soft key to save the configuration

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No Key Entry Timeout

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via web interface:

Click Webpage Setting → Preference

Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.

Click the Image Added button to save the configuration.

Image Added

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Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:

Click Webpage Setting → Preference

Fill the blank of Dial-Now Timeout: for example 5(seconds).(0 means dial out immediately).

Click the Image Added button to save the configuration

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Keypad Lock

To enable Keypad Lock via Phone
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone

Press Menu→Settings→Advanced Setting→Phone Setting→Lock

Press Info or Switch to change to choose Off.

Press Save or OK key to save the configuration.

To enable Keypad Lock via Webpage

Click Webpage Setting → Features

To choose the Phone Lock.

To fill the unlock PIN and auto lock time

Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent.

To click Image Added to save the configuration.

Image Added
To Disable Keypad Lock via Webpage
1. Click Webpage Setting →Features
2. To choose Disable for the Phone Lock.
3. To click Image Added to save the configuration.

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Hot Line

To configure Hot Line

Press Menu →Features → Hot Line

Enter the Number and delay time (as present, we support off hook auto dial).

Press Image Added or Save soft key to save the configuration

Image Added
To configure Hotline auto dial via Web Interface

Setting → Features.

Fill the number in the Hotline Number and Hotline Time-out.

Click Image Added to save the configuration.

Image Added
Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

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Function Key Features Settings

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Line

It works same as Line keys.
To configure Line Feature via Web Interface

Click Function keys → Line or Memory Key.

Select the wanted Key and set as Line.

Select the Account.

Click the Image Added button to save the configuration.

Image Added

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Speed Dial

With this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Press Image Added and Image Added or press Image Added key to select the Speed Dial in the type field.

Enter the targeted Number.

Press Image Added or Save soft key to save the configuration

Then the selected Line or Memory key will work as Speed Dial.
To configure Speed Dial feature via Web Interface

Click Function keys → Line or Memory key.

Select the wanted Line or Memory key and set as Speed Dial.

Enter the desired phone number in the Value field.

Select the Account ID

Click the Image Added button to save the configuration.

Image Added

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BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.

When the monitored line is idle, the light is steady green.

When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly.

When the monitored line is calling or in a conversation, the light is steady red.

To configure a BLF key by phone

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).

Select the targeted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the BLF in the type field.

Enter the targeted Value Number.

Press Image Added and Image Added or press Image Added key to select the Account ID.

Enter the Pickup Code.
Press Image Added or Save soft key to save the configuration

To configure a BLF key by web

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select BLF in the Type.

Enter the monitored phone number in the Value field.

Select the Account ID

Filled the Pickup code.

Click Image Added to save the configuration.

Image Added

Note:
This feature is not available on all servers. For more information, contact your system administrator.
After setting the BLF key, do not need to restart the phone.

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BLF List

To configure BLF List via web interface:

Login and click Account

Image Added

Click Advanced and then fill the Eventlist BLF URL.

Image Added

To configure BLF List Keys

3.1 Click→Function Keys→Memory Key
3.2 Select the BLF List in the Type Field.
3.3. Select Account
3.4 Click Image Added to save the configuration.
Image Added
For more information, please check BLF list Note on www.htek.com .

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Voice Message

This phone supports Voicemail, and when there is message, the message Image Added will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.
Image Added
To configure the Voice mail feature via phone interface:

Press Menu→Messages→Voice Mail→Set Voice Mail.

Enter the Account1/2/3/4 NO.

Press Image Added or Save soft key to save the configuration

To configure Voice Mail Memory Key via Web Interface:

Click Function keys → Memory Key.

Select the wanted Key.

Enter the desired voicemail feature codes in the Value field.

Filled the Label displayed on LCD.

Select the Account.

Click Image Added to save the configuration.

To configure a Voice mail key by phone interface:

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).

Select the targeted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the Voice mail in the type field.

Enter the Value Number.

Press Image Added and Image Added or press Image Added key to select the Account ID.

Press Image Added or Save soft key to save the configuration

To leave a voice mail:
You can leave a voice mail for someone else when he/she is busy or inconvenient to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.
To listen to voice mails:
When the phone interface prompts receiving new voice mail's icon, the power indicator LED flashes red(Setting→Preference: Enable Voice Message Status) and the voice message button flashes green.

Pressing Image Added or the targeted Line or Memory key to dial out the voice mail access code.
Follow the voice prompt to listen to voice mail.

To view the voicemail via phone interface:
Press Menu→Messages→Voice Mail→View Voice Mail.
The LCD screen displays the amount of new and old voice mails
Image Added

Note:
This feature is not available on all servers. For more information, contact your system administrator.
Before listening to voice mails, make sure the voice mail access code has been configured.
When all new voice mails are retrieved, the power indicator LED, voice mail indicator LED and targeted Line or Memory key will go out.

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Direct Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Press Image Added and Image Added or press Image Added key to select the Speed Dial in the type field.

Enter the value.

Press Image Added or Save soft key to save the configuration

Then the selected Line or Memory key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface

Click Function keys → Line or Memory key.

Select the wanted Line or Memory key and set as Direct Pickup.

Enter the pickup code and followed the desired phone number in the Value field.

Select the Account ID

Click Image Added to save the configuration.

Image Added

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Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pickup via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.

Press Image Added and Image Added or press Image Added key to select the Group Pickup in the type field.

Enter pickup code and followed the desired group number
Press Image Added or Save soft key to save the configuration

To configure the Group Pickup via Web interface

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select Group Pickup in the Type.

Enter the pickup code and followed the desired Group number in the Value field.

Click Image Added to save the configuration.

Image Added

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Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Press Image Added and Image Added or press Switch soft key to select the Call Park.

Press Image Added or Save soft key to save the configuration

To configure the Call Park via Web interface

Click Function key → Line or Memory key.

Select the desired Line or Memory key and select call park in the Type.

Enter the call park code in the value field.

Click the Image Added button to save the configuration.

Image Added
For More information for Call Park, please see: Call park note on www.htek.com

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Intercom

When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Press Image Added and Image Added or press Image Added key to select the intercom in the type field.

Enter the intercom codes followed by desired number.

Press Image Added or Save soft key to save the configuration

Then the selected Line or Memory key will work as intercom.

To configure Intercom feature via Web Interface

Click Function keys → Line or Memory key.

Select the wanted Line or Memory key.

Enter intercom codes followed by desired number in the Value field.

Select the Account ID

Click the Image Added button to save the configuration.

Image Added
If you want to achieve the intercom feature, you must enable the "Allow Auto Answer By Call-Info"

Click the account
Select the desired account from the pull-down list of Account in the Account field.
Click the advanced
Enable the "Allow Auto Answer By Call-Info"
Click the Image Added button to save the configuration.

Image Added

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web Interface

Click Setting→Preference

Select On for Keypad DTMF Tone.

Click Image Added to save the configuration.

Image Added
To configure the DTMF via Phone Interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.

Press Image Added and Image Added or press Image Added key to select the DTMF in the type field.

Enter the value with the Desired DTMF number

Press Image Added or Save soft key to save the configuration

To configure the DTMF via Web interface

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select DTMF in the Type.

Fill the value with the Desired DTMF number.

Click the Image Added to save the configuration.

Image Added

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Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.

Press Image Added and Image Added or press Image Added key to select the Prefix in the type field.

Enter the value with number that you want to set as prefix

Press Image Added or Save soft key to save the configuration

To configure the Prefix via Web interface

Click Function key → Line or Memory key.

Select the desired Line or Memory key and select Prefix in the Type.

Fill the value.

Click Image Added to save the configuration.

Then when you press this key, the set value is input directly.
Image Added

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Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Local group in the type field.

Press Image Added or Save soft key to save the configuration

To configure the Local Group via Web interface

Click Function key → Memory Key.

Select the desired Key and select Local group in the Type.

Click Image Added to save the configuration.

Then you can press the local group key to access the pre-defined contact group in the local directory quickly.
Image Added

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XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the XML group in the type field.

Press Image Added or Save soft key to save the configuration

To configure the XML Group via Web interface

Click Function key → Memory Key.

Select the desired Key and select XML group in the Type.

Click Image Added to save the configuration.

Image Added

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LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the LDAP in the type field.

Press Image Added or Save soft key to save the configuration

To configure the LDAP via Web interface

Click Function key → Memory Key.

Select the desired Key and select LDAP in the Type.

Click Image Added to save the configuration.

Image Added

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XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the XML Browser in the type field.

Filled the access URL for xml browser

Press Image Added or Save soft key to save the configuration

To configure the XML Browser via Web interface

Click Function key → Memory Key.

Select the desired Key and select xml browser in the Type.

Filled the access URL for xml browser (e.g.: http://192.168.0.240:8080/xmlbrowser/text.xml)

Click Image Added button to save the configuration.

Image Added

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Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft group via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Broadsoft group in the type field.

Press Image Added or Save soft key to save the configuration

To configure the Broadsoft group via Web interface

Click Function key → Memory Key.

Select the desired Key and select Broadsoft group in the Type.

Click the Image Added button to save the configuration.

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Conference

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as Image Added .
To configure the Conference via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Conference in the type field.

Press Image Added or Save soft key to save the configuration

To configure Conference via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Conference in the Type.

Click the Image Added button to save the configuration.

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Forward

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Forward in the type field.

Enter the Number that to forward.

Press Image Added or Save soft key to save the configuration

To configure Forward via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Forward in the Type.

Enter the Value with the number you want to forward

Click the Image Added button to save the configuration.

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Transfer

You are able to configure the key as a transfer key to perform the Attended/Semi-Attended Transfer.

To configure the Transfer via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Transfer in the type field.

Enter the Number that transfer to

Press Image Added or Save soft key to save the configuration

To configure Transfer via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Transfer in the Type.

Enter the Value with the number that wanted transfer to

Click the Image Added button to save the configuration.

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Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.

To configure the Hold via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the Hold in the type field.

Press Image Added or Save soft key to save the configuration

To configure Hold via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Hold in the Type.

Click the Image Added button to save the configuration.

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Group Listening

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the group listening in the type field.

Press Image Added or Save soft key to save the configuration

To configure Group listening via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Group listening in the Type.

Click Image Added to save the configuration.

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DND

If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode.

To configure the DND via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added key to select the DND in the type field.

Press Image Added or Save soft key to save the configuration

To configure DND via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select DND in the Type.

Click the Image Added button to save the configuration.

To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, then there is no DND icon on the LCD.

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Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

Click Function keys →Line key/Memory key

Select the desired Key and select redial in the Type.

Enter the Label displayed on LCD.

Click the Image Added button to save the configuration.

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SMS

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Send SMS

To send SMS via web Interface

Click Setting→SMS

Select the account(from which account the SMS sent)

Enter the target number

Input the content of SMS, and click Send.

Image Added
To send SMS via phone interface:

Click Menu→Message→Text Message→Set SMS

Enter the contents in the white field.

Press the save button

Select the account (from which account the SMS sent)

Enter the target number (to which account the number sent)

Press the Send button.

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Set SMS Memory Key

To configure the SMS via Phone Interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Memory key.

Press Image Added and Image Added or press Image Added key to select the SMS in the type field.

Press Image Added or Save soft key to save the configuration

To configure SMS via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select SMS in the Type.

Click Image Added to save the configuration.

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Record

With record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the Record.
Press Image Added or Save soft key to save the configuration

Image Added
To configure the record via Web Interface

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select Record in the Type.

Click the Image Added button to save the configuration.

Image Added

Note:
Please contact the system administrator whether support this feature or not.

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URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via phone interface

Press Menu →Features →Function Keys→ Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the URL Record.
Press Image Added or Save soft key to save the configuration

To configure the record via Web Interface

Click Function keys → Memory key.

Select the desired Line or Memory key and select URL Record in the Type.

Click the Image Added button to save the configuration.

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Paging

With this feature, you can call a paging group directly.
To configure the paging via phone interface

Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.

Press Image Added and Image Added or press Image Added key to select the Paging.

Enter the paging code followed the number.

Press Image Added or Save soft key to save the configuration

To configure the Paging via Web interface

Click Function keys → Memory key.

Select the desired Memory key and select Paging in the Type.

Enter the paging code followed the number.

Click the Image Added button to save the configuration.

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Shared Line

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.

Press Image Added and Image Added or press Image Added key to select the Line in the type field.

Press Image Added and Image Added or press Image Added key to select the Account ID.

Enter the Label

Enter the Value

Press Image Added or Save soft key to save the configuration

To configure the line key as line via Web Interface

Click Function keys → Line or Memory key.

Select the desired Line or Memory key and select Line in the Type.

Enter the Value.

Enter the Label.

Select the Account ID

Click the Image Added button to save the configuration and then restart.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the Public Hold.
Press Image Added or Save soft key to save the configuration

To configure public hold via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select public hold in the Type.

Click the Image Added button to save the configuration.

Image Added

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Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the Private Hold.
Press Image Added or Save soft key to save the configuration

To configure private hold via Web Interface

Click Function keys →Memory Key.

Select the desired Key and select Private hold in the Type.

Click the Image Added button to save the configuration.

Image Added

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Share line

Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the share line via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the share line.

Enter the number in the value field.

Select the desired account in the Account field.
Press Image Added or Save soft key to save the configuration

To configure the share line feature via web interface:

Click Function keys →Memory Key.

Select the desired Key and select share line in the Type.

Enter the number in the value field.

Select the desired account from the pull-down list of Account field.

Click the Image Added button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the hot desking.

Enter the display name in the value field.

Press Image Added or Save soft key to save the configuration

To configure the hot desking via web interface:

Click Function keys →Memory Key.

Select the desired Key and select hot desking in the Type.

Enter the number in the value field.

Select the desired account from the pull-down list of Account field.

Click the Image Added button to save the configuration.

To use the Hot desking feature on the user interface:

Press the Hot desking key when the IP Phone is idle.

Enter the Extension number and password

Image Added

Click Save softkey

You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your system administrator.

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ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure the ACD via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the ACD.

Enter the label in the label field.

Select the desired account in the Account field.
Press Image Added or Save soft key to save the configuration

To configure the ACD via web interface:

Click Function keys →Memory Key.

Select the desired Key and select ACD in the Type.

Enter the label in the label field.

Select the desired account from the pull-down list of Account field.

Click the Image Added button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via phone interface

Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

Select the wanted Line or Memory key.
Press Image Added and Image Added or press Image Added key to select the zero touch
Press Image Added or Save soft key to save the configuration

To configure the zero touch via web interface:

Click Function keys →Memory Key.

Select the desired Key and select zero touch in the Type.
Click the Image Added button to save the configuration.

To use the zero touch feature on the user interface:

Press the zero touch key when the IP Phone is idle.

The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys.

Press the Next softkey to enter Network interface, then you can configure some information.

Press the Next softkey again, you can configure auto provision information.

When you finish the setting, you can press the OK to accept the changes.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

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Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.

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Sending RTP Stream

To configure a multicast paging key via phone interface

Press Menu→Feature →line or memory key→memory key1(e.g.)

Press Image Added and Image Added or switch key to select the multicast paging in the type field.
Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
Press Image Added or Save soft key to save the configuration

To configure a multicast paging key via web interface

Function keys→line key:
Select the desired Key and select multicast paging in the Type.
Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.

Click the Image Added button to save the configuration.

Sending RTP Stream:
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.

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Receiving RTP Stream

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:  1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.  Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec by web interface.
To configure multicast codec key via web interface

Click Directory →Multicast Paging:
Select the desired codec from the pull-down list of Multicast Codec
Click the Image Added button to save the configuration.

To configure multicast listening addresses via web interface:

1. 1. 1. 1. Click Directory→Multicast paging
        Select the desired value from the pull-down list of Paging Barge.
        Select the desired value from the pull-down list of Paging Priority Active.
        Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
        Enter the label in the Label field.
        Click Image Added button to save the configuration.

Image Added
Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.

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Advanced Setting Configuration

Account setting

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Upgrade

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Factory Reset

To set Factory Reset by phone interface

Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset

Press OK soft key in the warning page.

To set Factory Reset via web interface

Click Management → Upgrade
Click Image Added and then confirm the setting.

Image Added

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Pcap Feature

To use pcap via web interface:

Click Management→Tools

Click Start and then operation the phone

When finish the operation, click stop and then click Export.

Then you'll get the Pacp captures.

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System Log

To download system log via web interface:

Click Management→Configuration

Click Image Added of the system Log

Then you'll get a txt file: syslog.txt.

Image Added .
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Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/ Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

Click Management→Auto provision:

Select the upgrade mode in the upgrade mode field

Enter the Firmware server path and config server path (192.168.0.254 is HTTP server).

Enter the HTTP server's username and password (optional).

Click the Image Added button to save the configuration.

Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server.

Image Added
NOTES:

Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC8xx will attempt to retrieve the new image files by downloading them into the UC8xx's SDRAM. During this stage, the UC8xx's LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC8xx will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
Hanlong's latest firmware is available at www.htek.com →Support→Firmware Download.
Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

To upgrade manually via the Web configuration interface

Click Management → Upgrade

Click Brower or the blank.

Select the firmware (fw8xx.rom )and then click Image Added .

Image Added

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Configuration File

*To download configuration file:*

Click Management → Configuration →Download Device Configuration

Then you can get a file: cfg.bin or cfg.xml

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*To Restore a configuration file:*

Click Management → Configuration → Restore configuration

Select the xxx.bin or xxx.xml file, and then Click the Image Added , then IP Phone will reboot.

Image Added

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Troubleshooting

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Why is the phone LCD screen blank?

Ensure your phone is properly plugged into a functional AC outlet.
Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
Check that the power LED is on to ensure the phone is powered on.

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Why does the phone display "Network Unavailable"?

Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
Ensure that the switch or hub in your network is operational.
Contact your system administrator for more information.

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Why can't I get a dial tone?

Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to HU Phone InstallationUH.
Check whether dial tone is present on one of the audio modes.
Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

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Where to set the tone?

You can set the tone on web interface:

Click Setting→Tones
Define the dial tone, ringing, busy tone…
For the tones, you can check with your system administrator.
More Click Tone Notes.

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How to download XML Configuration?

Click Management→Configuration→ Image Added

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How to Import Trusted CA certificate?

Click Management→Trusted CA

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How to Import Server CA certificate?

Click Management→Server CA

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How to use Vlan?

For Vlan information, please click VLAN Note

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How to use LLDP?

For LLDP information, please click VLAN Note
VLAN Notes including:

1. Voice VLAN
2. Major Benefits of Using VLANs
3. VLAN discovery method on Htek ip phones
4. LLDP Feature on Htek IP Phones
5. Supported TLVS of IP Phones
6. Configuring LLDP Feature
7. DHCP VLAN
8. Open the DHCP VLAN on the Htek IP Phones
9. VLAN under Bridge Mode
10. VLAN underNAT Mode

Anchor
_Toc437960813
_Toc437960813
How to Set LCD and Web GUI:

Click LCD and Web GUI custom Guide

Anchor
_Toc437960814
_Toc437960814
How to Upgrade via FTP?

Click How to Upgrade Note

Anchor
_Toc437960815
_Toc437960815
How to make Ringtone?

Click How to Make Ringtone

Anchor
_Toc437960816
_Toc437960816
How to use Open VPN?

Click Open VPN note

Anchor
_Toc437960817
_Toc437960817
Provisioning Guide on Free PBX:

Click Set Auto Provision on FreePBX

Anchor
_Toc437960818
_Toc437960818
Failover Notes

Click [ Failover Note|http://www.hanlongtek.com/uploadfile/swfupload/file/Failover%20Notes.pdf]

Anchor
_Toc437960819
_Toc437960819
How to Upload Wallpaper?

Click Wallpaper Upload Notes

Anchor
_Toc437960820
_Toc437960820
How to Use Auto Provision Phonebook?

Click About AP Phonebook

Anchor
_Toc437960821
_Toc437960821
All Documents

- Click Documents Guide, you can get all tech files.

Version	Old Version 13	New Version 14
Changes made by	HTEK_admin	HTEK_admin
Saved on	Nov 08, 2018	Nov 08, 2018

Page Comparison

Versions Compared

Key

Anchor_Toc346281084_Toc346281084 Anchor_Toc347846615_Toc347846615 Anchor_Toc350702736_Toc350702736 Anchor_Toc356392548_Toc356392548 Anchor_Ref359240935_Ref359240935 Anchor_Toc437960674_Toc437960674Notices Information

Anchor_Toc346281085_Toc346281085 Anchor_Toc347846616_Toc347846616 Anchor_Toc350702737_Toc350702737 Anchor_Toc437960675_Toc437960675Copyright

Anchor_Toc346281086_Toc346281086 Anchor_Toc347846617_Toc347846617 Anchor_Toc350702738_Toc350702738 Anchor_Toc437960676_Toc437960676Safety cautions

Anchor_Toc437960677_Toc437960677WEEE Warning

Anchor_Toc346281087_Toc346281087 Anchor_Toc347846619_Toc347846619 Anchor_Toc350702740_Toc350702740 Anchor_Toc437960678_Toc437960678Cleaning

Anchor_Toc437960679_Toc437960679FCC Statement

Anchor_Toc437960680_Toc437960680 Table of Content

Anchor_Toc437960681_Toc437960681 Getting Started Anchor_Toc346206956_Toc346206956 Anchor_Toc346281090_Toc346281090

Anchor_Toc346206958_Toc346206958 Anchor_Toc346281092_Toc346281092 Anchor_Toc347846622_Toc347846622 Anchor_Toc350702743_Toc350702743 Anchor_Toc437960682_Toc437960682Packing List

Anchor_Toc346206960_Toc346206960 Anchor_Toc346281094_Toc346281094 Anchor_Toc347846623_Toc347846623 Anchor_Toc350702744_Toc350702744 Anchor_Phone_Installation_Phone_Installation Anchor_Toc437960683_Toc437960683Phone Installation

Anchor_Toc346206961_Toc346206961 Anchor_Toc346281095_Toc346281095 Anchor_Toc347846624_Toc347846624 Anchor_Toc350702745_Toc350702745 Anchor_Toc437960684_Toc4379606841. Attach the Foot stand

Anchor_Toc346206962_Toc346206962 Anchor_Toc346281096_Toc346281096 Anchor_Toc347846625_Toc347846625 Anchor_Toc350702746_Toc350702746 Anchor_Toc437960685_Toc4379606852. Connect the Handset and optional Headset

Anchor_Toc346206963_Toc346206963 Anchor_Toc346281097_Toc346281097 Anchor_Toc347846626_Toc347846626 Anchor_Toc350702747_Toc350702747 Anchor_Toc437960686_Toc4379606863. Connect the Network and Power

Anchor_Toc347846627_Toc347846627 Anchor_Toc350702748_Toc350702748 Anchor_Toc437960687_Toc437960687Initialization

Anchor_Toc437960688_Toc437960688Status

Anchor_Toc437960689_Toc437960689Registration

Anchor_Toc437960690_Toc437960690Idle Screen

Anchor_Toc347846631_Toc347846631 Anchor_Toc350702749_Toc350702749 Anchor_Toc437960691_Toc437960691Getting Familiar with Your Phone

Anchor_Toc347846632_Toc347846632 Anchor_Toc350702750_Toc350702750 Anchor_Toc437960692_Toc437960692Hardware Components Preview

Anchor_Toc346206957_Toc346206957 Anchor_Toc346281091_Toc346281091 Anchor_Toc347846633_Toc347846633 Anchor_Toc350702751_Toc350702751 Anchor_Icon_Preview_Icon_Preview Anchor_Toc437960693_Toc437960693Icon Preview

Anchor_Toc437960694_Toc437960694LED Instruction

Anchor_Power_Indicator_LED_Power_Indicator_LED Anchor_Toc437960695_Toc437960695Power Indicator LED

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Anchor_Toc437960697_Toc437960697BLF or BLF List Key LED Line/Memory Key set as BLF)

Anchor_Toc437960698_Toc437960698Shared Line LED:

Anchor_Toc437960699_Toc437960699Other Key Led

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Anchor_Toc437960701_Toc437960701User Interface

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Anchor_Toc437960703_Toc437960703 Basic Setting Configuration

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Anchor_Toc347846640_Toc347846640 Anchor_Toc350702758_Toc350702758 Anchor_Toc437960712_Toc437960712Ring Tone

Anchor_Toc437960713_Toc437960713Volume

Anchor_Toc347846641_Toc347846641 Anchor_Toc350702759_Toc350702759 Anchor_Toc347846639_Toc347846639 Anchor_Toc350702757_Toc350702757 Anchor_Toc347846643_Toc347846643 Anchor_Toc350702761_Toc350702761 Anchor_Wallpaper_Wallpaper Anchor_Toc437960714_Toc437960714Wallpaper

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Anchor_Toc347846647_Toc347846647 Anchor_Toc350702765_Toc350702765 Anchor_Toc437960720_Toc437960720Remote Phonebook

Anchor_Toc437960721_Toc437960721Call History

Anchor_Toc437960722_Toc437960722LDAP Phonebook

Anchor_Toc437960723_Toc437960723Broadsoft Phonebook

Anchor_Toc437960724_Toc437960724Call log

Anchor_Toc437960725_Toc437960725Search Contact:

Anchor_Toc437960726_Toc437960726Other features settings

Anchor_Toc437960727_Toc437960727Dial Plan

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Anchor_Toc347846651_Toc347846651 Anchor_Toc350702769_Toc350702769 Anchor_Toc437960738_Toc437960738Receive a Call

Anchor_Toc437960739_Toc437960739Incoming Call Show Mode

Anchor_Toc437960740_Toc437960740Auto Answer

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Anchor_Toc437960743_Toc437960743Call Conference

Anchor_Toc437960744_Toc437960744Call Forward

Anchor_Call_Return_1_Call_Return_1 Anchor_Toc437960745_Toc437960745Call Return

Anchor_Toc437960746_Toc437960746Call Waiting Tone

Anchor_Toc347846645_Toc347846645 Anchor_Toc350702763_Toc350702763 Anchor_Toc437960747_Toc437960747Hide Caller ID

Anchor_Toc437960748_Toc437960748Reject Anonymous

Anchor_Toc437960749_Toc437960749Call Mute

Anchor_Toc347846663_Toc347846663 Anchor_Toc350702781_Toc350702781 Anchor_Toc437960750_Toc437960750DND

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Notices Information

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Anchor
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Copyright

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Safety cautions

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WEEE Warning

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Cleaning

Anchor
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FCC Statement

Anchor
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Table of Content

Anchor
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Getting Started
Anchor
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Anchor
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_Toc346281090

Anchor
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Anchor
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Anchor
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Anchor
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Packing List

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Anchor
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Anchor
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Anchor
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Anchor
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Anchor
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Phone Installation

Anchor
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Anchor
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Anchor
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Anchor
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1. Attach the Foot stand

Anchor
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_Toc346206962
Anchor
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Anchor
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_Toc347846625
Anchor
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Anchor
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2. Connect the Handset and optional Headset

Anchor
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Anchor
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_Toc346281097
Anchor
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_Toc347846626
Anchor
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Anchor
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3. Connect the Network and Power

Anchor
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Anchor
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Anchor
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Initialization

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Status

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Registration

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Idle Screen

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Anchor
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Anchor
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Getting Familiar with Your Phone

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Hardware Components Preview

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Icon Preview

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LED Instruction

Anchor
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_Power_Indicator_LED
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Power Indicator LED

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Line LED:(Line or Memory Key set as Line)

Anchor
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BLF or BLF List Key LED Line/Memory Key set as BLF)

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Shared Line LED:

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Other Key Led

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Info Key Instruction

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User Interface

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Memory Key Function Overview

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Basic Setting Configuration

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Web Login

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Administrator Password

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Basic Network Setting

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WAN Port

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PC Port

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Display Mode

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Language

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Time and Date

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Ring Tone

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Volume

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Wallpaper

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Screen Saver

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LED Status Setting

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Backlight

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Contact Management

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Local Directory

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Remote Phonebook

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Call History

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LDAP Phonebook

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Broadsoft Phonebook

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Call log

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Search Contact:

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Other features settings

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Dial Plan

Anchor
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Emergency Call

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LED Status Setting

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Action URL

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Softkey Layout

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Programmable Key

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Exp Key

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Basic Call Features

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Place a Call

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End a Call

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Redial a Call

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Receive a Call

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Incoming Call Show Mode

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Auto Answer

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Anchor
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Call Hold

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Anchor
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Anchor
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Call Transfer

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Call Conference

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Call Forward

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Anchor
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Call Return

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Call Waiting Tone

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Anchor
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Anchor
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Hide Caller ID

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Reject Anonymous

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Call Mute

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Anchor
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Anchor
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DND

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Key as Send

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No Key Entry Timeout

Anchor
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Dail-Now Timeout