...

...

...

...

Notices Information

Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD.
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

...

...

Safety cautions

• To use the Phone follow the instructions in this manual.
• To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
• The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
• Do not use the phone during thunderstorms.
• CE
• FCC

...

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

...

...

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

...

FCC Statement

Any Changes or modifications not expressly approved by the party responsible
for compliance
could void the user's authority to operate the equipment.
This device complies with part 15 of the FCC Rules. Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including
interference that may cause  undesired operation.   
This device complies with part  15 of the FCC Rules. Operation is
subject to the following two
Anchor_Toc346206964_Toc346206964 Anchor_Toc346281088_Toc346281088 Anchor_Toc347846620_Toc347846620 Anchor_Toc350702741_Toc350702741

...

Operation is subject to
the following two conditions:
(1) This device may not cause harmful interference, and(2) this device must accept any interference received, including
interference that may cause  undesired operation.   

This device complies with part  15 of the FCC Rules. Operation is
subject to the following two

Getting Started

Anchor
_Toc346206958 _Toc346206958

Anchor
_Toc346281092 _Toc346281092

Anchor
_Toc347846622 _Toc347846622

Anchor
_Toc350702743 _Toc350702743

Anchor
_Toc437960682 _Toc437960682

Packing List

...

1. The phone device

1. The footstand

1. Handset

1. Headset cord

1. Power adapter

1. Ethernet cable

1. Quick installation reference

Anchor
_Toc346206960 _Toc346206960

Anchor
_Toc346281094 _Toc346281094

Anchor
_Toc347846623 _Toc347846623

Anchor
_Toc350702744 _Toc350702744

Anchor
_Phone_Installation _Phone_Installation

Anchor
_Toc437960683 _Toc437960683

Phone Installation

...

Anchor
_Toc346206963 _Toc346206963

Anchor
_Toc346281097 _Toc346281097

Anchor
_Toc347846626 _Toc347846626

Anchor
_Toc350702747 _Toc350702747

Anchor
_Toc437960686 _Toc437960686

3. Connect the Network and Power

Anchor
_Toc347846627 _Toc347846627

Anchor
_Toc350702748 _Toc350702748

Anchor
_Toc437960687 _Toc437960687

Initialization

After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"

And then show "Initializing "during the initialization.

The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.

Then IP Phone will show Reboot information:

By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

Anchor
_Toc437960688 _Toc437960688

Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS …) Account (e.g., register status of accounts)
To view the phone status via phone interface:

1. Press Menu →Status →Information Network/ Account

1. Press Menu →Status →Network

1. Press Menu →Status →Account

To view the phone status via Web interface:
Login webpage ( For How to login, please refer to Web Login)
View the information of Version, Account and Network.

Anchor
_Toc437960689 _Toc437960689

Registration

To register via phone interface:

1. Press Menu→ Setting→Advanced setting (default password:admin)→Accounts

...

1. Press Save to save the configuration.

\\
!worddav44b47adbab0c34a904142683e2d40124.png|height=239,width=367!
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >()\{\}\[\]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|"
\\
*To register via web interface:*
\\

1. Login webpage and Click Account→Basic

...

1. Click to save the configuration.

Anchor
_Toc437960690 _Toc437960690

Idle Screen

Anchor
_Toc347846631 _Toc347846631

Anchor
_Toc350702749 _Toc350702749

Anchor
_Toc437960691 _Toc437960691

Getting Familiar with Your Phone

...

Anchor
_Toc347846632 _Toc347846632

Anchor
_Toc350702750 _Toc350702750

Anchor
_Toc437960692 _Toc437960692

Hardware Components Preview

Anchor
_Toc346206957 _Toc346206957

Anchor
_Toc346281091 _Toc346281091

Anchor
_Toc347846633 _Toc347846633

Anchor
_Toc350702751 _Toc350702751

Anchor
_Icon_Preview _Icon_Preview

Anchor
_Toc437960693 _Toc437960693

Icon Preview

Anchor
_Toc437960694 _Toc437960694

LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting

Anchor
_Power_Indicator_LED _Power_Indicator_LED

Anchor
_Toc437960695 _Toc437960695

Power Indicator LED

Anchor
_Toc437960696 _Toc437960696

Line LED:(Line or Memory Key set as Line)

Anchor
_Toc437960697 _Toc437960697

BLF or BLF List Key LED Line/Memory Key set as BLF)

Anchor
_Toc437960698 _Toc437960698

Shared Line LED:

Anchor
_Toc437960699 _Toc437960699

Other Key Led

Anchor
_Info_Key_Instruction _Info_Key_Instruction

Anchor
_Toc437960700 _Toc437960700

Info Key Instruction

...

1. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.

1. Fast access to the new missed or Forward calls, New Voicemail or Text Message.

1. Get all other parties information during a conference.

Anchor
_Toc437960701 _Toc437960701

User Interface

There are two ways to customize specific configurations on your IP phone:

• ? The user interface on the IP phone
• ? The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

Anchor
_Memory_Key_Function_Overview_1 _Memory_Key_Function_Overview_1

Anchor
_Toc437960702 _Toc437960702

Memory Key Function Overview

Anchor
_Toc437960703 _Toc437960703

Basic Setting Configuration

...

1. Get the IP address: Press Menu →Status →Information.

1. Input the IP Address in the web browser.

...

1. Input the user name (default is admin), password (default is admin).

1. Login successfully.

Anchor
_Toc375056492 _Toc375056492

Anchor
_Toc437960705 _Toc437960705

Administrator Password

...

1. Click to save the configuration.

Anchor
_Toc437960706 _Toc437960706

Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

Anchor
_Toc437960707 _Toc437960707

WAN Port

To configure a static IP address via phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.

...

1. Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.

1. Click Save and restart the phone.

Press the Save soft key to accept the change or the Cancel soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.
To configure PPPoE via phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.

...

To configure DHCP via phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WAN Port →DHCP mode.

...

To configure Network via web interface:

1. Click Network→Basic

1. Select the desired Type: DHCP, Static or PPPoE

...

1. Click the SaveSet and restart the phone.

Anchor
_Toc437960708 _Toc437960708

PC Port

Three modes for PC port: bridge, connect to Expansion Module and router.
To configure PC Bridge via Phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Bridge mode.

...

To configure PC router via Phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Router mode.

...

To configure PC Connect to Expansion Module via Phone interface:

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port → Connect to Expansion Module.

...

To configure Bridge via web interface:

1. Click Network→Basic

1. Select

...

To configure Router via web interface:

1. Click Network→Basic

1. Select As Router

...

To configure PC Connect to Expansion Module via web interface:

1. Click Network→Basic

1. Select As Connect to Expansion Module

...

This phone support two Display mode: Text and Icon.
Icon Mode: all Items are shown same as the main with Icon.
Text Mode: Only the 8 main items will be shown as icon, and others all text description.
To Configure Display mode via phone interface:

1. Press Menu→ Display→Display Mode

...

To Configure Display mode via web interface:

1. Login web interface, and click Setting→ Preference

1. Select Icon Mode or Text Mode for the Display mode

...

The default Phone interface language is English.
To change the language via Phone interface

1. Press Menu → Setting → Basic Settings → Language.

2. Press or Save soft key to save the configuration.

To change the language via Web Interface

1. Setting → Preference →Web Language

...

1. Press to save the configuration.

Anchor
_Time_and_Date _Time_and_Date

Anchor
_Toc437960711 _Toc437960711

Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
To configure the time and Date by SNTP setting via phone interface

1. To press Menu → Setting → Basic setting → Time & Date → SNTP Settings
2. Press or , or to change the Time zone.

...

1. Fill the NTP server1, NTP Server2, and Daylight Saving.
2. Press or Save soft key to save the configuration.

To configure time and date manually via phone interface

...

To configure the Time & Date Format via phone interface

1. To press Menu → Setting → Basic setting → Time & Date Format
2. Press and or press to change between 12 Hour or 24 Hour.
3. Press and or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
4. Press or Save soft key to save the configuration.

To configure the DHCP time via phone interface

1. To press Menu → Setting → Basic setting → DHCP time
2. Press and or press to change between Disable and Enable.
3. Press or Save soft key to save the configuration.

...

Login name: admin, password: admin(default)

1. Setting → Date &Time →NTP Server

...

To change the Time Zone and Date Display Format via web interface

1. Setting → Date &Time

1. Select the necessary one.

...

1. Press to save the configuration.

...

You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface:

1. Press Menu → Setting → Basic Settings → Ring Tone.
2. Press and to select the aimed one.
3. Press or Save soft key to save the configuration.

To adjust the Ring Tone Type via Web Interface

1. Setting → Preference → Ring Tone

...

To configure Distinctive Ring Tone via Phone Interface

1. Press Directory

1. Select the target contact

...

To configure Distinctive Ring Tone via Web Interface

1. Directory → Directory → Contact

...

To adjust the handset volume via phone interface:
To press and during a call in handset mode.

To adjust the headset volume via phone interface:
To press and during a call in headset mode.

To adjust the speaker Volume via phone interface:
To press and during a call in speaker mode.

Anchor
_Toc347846641 _Toc347846641

Anchor
_Toc350702759 _Toc350702759

Anchor
_Toc347846639 _Toc347846639

Anchor
_Toc350702757 _Toc350702757

Anchor
_Toc347846643 _Toc347846643

Anchor
_Toc350702761 _Toc350702761

Anchor
_Wallpaper _Wallpaper

Anchor
_Toc437960714 _Toc437960714

Wallpaper

To change the preferred one picture for you by the following steps:
To change the wallpaper via phone interface:

1. To press Menu → Display → wallpaper
2. Press and or press Switch soft key to display the different pictures.
3. Press or Save soft key to save the selected picture as the wallpaper.

To change the wallpaper via web interface:

1. Click Setting→Preference

1. Select the desired wallpaper picture to upload.

...

There are three types of screen saver: Time & Logo, Photo Switch and Photo.
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Photo Switch: all screensaver pictures display one by one.
Phone: Only the select phone display as screensaver.
Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns.
To enable screen saver via Phone interface:

1. To press Menu → Display → Screensaver...
2. Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.

...

To disable screen saver via Phone interface

1. To press Menu → Display → Screensaver...
2. Press and or press Switch soft key to Choose the Time-out as off.
3. Press or Save soft key to save the selected configuration.

To upload screen saver via Web interface:
1. Setting → Preference

1. Choose the picture wanted to use as screen saver

...

To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial

Anchor
_Toc347846644 _Toc347846644

Anchor
_Toc350702762 _Toc350702762

Anchor
_LED_Status_Setting _LED_Status_Setting

Anchor
_Toc437960716 _Toc437960716

LED Status Setting

...

To set Backlight via web interface:

1. Click setting→Preference

1. Enter the time for Backlight time (In seconds).

...

To add contacts from history via phone interface:

1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).

...

To add contacts via web interface:

1. Click Directory→Directory

...

To add blacklist from history via phone interface:

1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one.
3. Press Option soft key → Add to Blacklist
4. Edit the necessary information as Name, Phone number…
5. Press save soft key or to add successfully.

Upload Contacts photo via web interface:

1. Click Directory and select the desired contact.

...

When you place a call from the contact, the phone idle screen will show the contact photo.

To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via web interface.
To import an XML file of contact list via web interface:

1. Click on Directory

1. Click Browse to select a contact list file (file format must be .xml) from your local system.

...

To export an XML file of contact list via web interface:

1. Click on Directory

1. Click Export XML to import the contact list.

To import a CSV file of contact list via web interface:

1. Click on Directory

1. Click Browse to select a contact list file (file format must be .csv) from your local system.

...

To export a CSV file of contact list via web interface:

1. Click on Directory

1. Click Export Csv to import the contact list.

Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

Anchor
_Toc347846647 _Toc347846647

Anchor
_Toc350702765 _Toc350702765

Anchor
_Toc437960720 _Toc437960720

Remote Phonebook

To set Remote PhoneBook via web interface:

1. Login the webpage and click Directory→Remote Phone Book

...

To check the contacts via phone interface:
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only supports 1000 contacts.

Anchor
_Toc437960721 _Toc437960721

Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via phone interface:

1. Press Menu→Feature→History Setting
2. Press and or Switch soft key to enable History record.
3. Press Save soft key to save the configuration.

To check the call history via phone interface:

1. Press the History soft key. The LCD screen displays All Calls list.

...

To delete an entry from the call history list via phone interface:

1. Press the History soft key.

...

To delete all entries from the call history list via phone interface:

1. Press the History soft key.

...

To Dial a call from Call History via web interface:

1. Click Directory→Call History

...

To Dial a call from Call History via phone interface:
1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one.
3. Press the Send soft key, , or , or the corresponding line key.

Anchor
_Toc437960722 _Toc437960722

LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via web interface:

1. Login webpage and click Directory→LDAP
2. Filled the LDAP Name Filter:
   1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
   2. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.

...

This This parameter specifies the number attributes for LDAP searching.

1. Filled Server Address: Fill the domain name or IP address of the LDAP Server.

For example: 192.168.0.124

1. Port(the port of the LDAP Serve) Base, User Name, Password

...

Following is the example screenshot for the configuration.


To Configure LDAP Key
To configure LDAP Key via web interface:

1. Click Function Key→Memory Key→ choose Memory Key 1(for example)

...

To Configure LDAP Key via phone interface:

1. Press Menu→Feature→Function Keys→Memory Keys as Function Keys→Memory Key 1

...

When press the LDAP Key the LCD will display as following:

For More detail, please refer to LDAP Notes on www.htek.com

Anchor
_Toc437960723 _Toc437960723

Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory.
To Configure Broadsoft via web interface:

1. To click Directory→Broadsoft

...

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log.
To Configure Call log via web interface:

1. To click Directory→Call log

...

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#

To configure dial plan via web interface:

1. Click Account—Advanced—Dial Plan.

...

1. Click SaveSet to save the configuration.

Anchor
_Toc437960728 _Toc437960728

Emergency Call

...

1. Click SaveSet to save the configuration.

Anchor
_Toc437960729 _Toc437960729

LED Status Setting

The LED Status setting mainly defines the power indicator LED.
To configure LED Status via web interface:

1. Click Setting→Preference

1. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.

...

For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED]

Anchor
_Toc437960730 _Toc437960730

Action URL

To configure action url via web interface:

1. Click Setting→Action URL

1. Filled the needed value in the necessary blank.

...

Click Action URL for more how to use, or check on www.htek.com

Anchor
_Toc437960731 _Toc437960731

Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via web interface:

1. Click Setting→Softkey Layout

...

Disable to Enable field. Delete the Enable, and it will back to Disable field.

1. Click or to change to position or each feature.

...

1. Click to save the configuration.

Anchor
_Programmable_Key _Programmable_Key

Anchor
_Toc437960732 _Toc437960732

Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via web interface:

1. Click Function Keys→Programmable Keys

...

1. By clicking , all setting of the keys will be back to default.

Anchor
_Toc437960733 _Toc437960733

Exp Key

...

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset

1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or or press the send softkey, then the call is sending.

To place a call by Headset:

1. Press the ( light is Green),
2. Enter the desired number.
3. Press or , or press the Send softkey, then the call is sending.

Using headset to place and answer calls for all time
1. Click webpage Setting →Preference
2. HeadSet Priority →Enable
3. Ring Device For HeadSet →User Headset
4. Press

Placing a call by hands-free speakerphone

1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press or press the Send soft key, then the call is sending.

To place a call by call history or Directory via phone interface.

1. Press the History soft key (On the idle page) or Menu → History /Directory
2. Press and to select the targeted one.

3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

1. Dial another phone number,

...

Here shows to end a call during three modes:
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press
To end a call under Headset Mode
Press the Cancel soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press , or press .

...

1. To redial the last placed call from the IP Phone
2. Press directly when LCD is on the idle interface.

Anchor
_Toc347846651 _Toc347846651

Anchor
_Toc350702769 _Toc350702769

Anchor
_Toc437960738 _Toc437960738

Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker

1. Option 1: Press directly.

1. Option 2: Press Answer soft key.

...

Moreover, some other action can be done by soft key when the call is coming.

1. To press the Reject soft key to reject the call. Or press to reject the current call.

...

There are two incoming call show modes for this phone:

1. name and number of the contacts
2. name and number of the incoming call and the account which is connecting

To set incoming call show mode via web interface:

1. Click setting→ preference

...

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Web interface

1. To Click Account → Advanced

...

To Disable Auto Answer via Webpage

1. To Click Account → Advanced

...

When use hold feature, the Hold icon will show on the display.

To make a call on hold during three modes:
To hold a call under handset mode:

1. Press Hold soft key or to hold the current call.

...

To hold a call under headset mode:

1. Press Hold soft key or to hold the current call.

...

To hold a call during the speaker mode:

1. Press Hold soft key or to hold the current call.

...

This phone supports blind, attended and Semi-Attended Transfer.

1. Press or Transfer soft key during the conversation, the call is on hold now.

...

1. Press or transfer soft key during the conversation, the call is on hold now.

1. Enter the number that transfer to, and press the send soft key or .

...

1. Start the second conversation, press or transfer soft key, then, transfer completed.

1. Press or transfer soft key during the conversation, the call is on hold now.

...

1. Press or the Tran soft key, and now the Semi-attended transfer completed.

BLF Transfer

1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF

...

Transfer to New Call via web interface
1. Click Setting → Feature
2. Select Transfer Mode via DSS key → New Call
3. Select the desired Line or Memory key and select Transfer in the Type.
4. Enter the phone number in the Value field.

Anchor
_Toc437960743 _Toc437960743

Call Conference

...

1. A end the call, the conference is finished.

...

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward

To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

1. Press Menu → Features → Call forward →Always Forward.

...

To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

1. Press Menu →Features → Call forward →Busy forward.

...

To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

1. Press Menu →Features → Call forward →No answer forward.

...

When the Forward feature is enabled, the Icon will display on Top of the LCD.

To configure Forward via Web Interface

1. Setting → Features

1. Click On for the Always/Busy/No Answer

...

To cancel the forward feature via Phone Interface

1. Option 1: To press the key to disable the forward feature.
2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward

Press and or press to select the disable choice
Press or Save soft key to save the configuration.
To cancel the forward feature via Web Interface

1. Setting → Features

1. Click Off for the Always/Busy/No Answer

...

To configure dynamic forward
Forward an incoming call during the ringing.

1. When the phone is ringing, press Forward soft key.

...

1. Press or press the send soft key, then the call is forwarded.

Anchor
_Call_Return_1 _Call_Return_1

Anchor
_Toc437960745 _Toc437960745

Call Return

...

To configure the Call Return via Web interface

1. Click Function keys → Line or Memory key.

...

To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tone

2. Change the Tone Time as you want (for example 3s)

Anchor
_Toc347846645 _Toc347846645

Anchor
_Toc350702763 _Toc350702763

Anchor
_Toc437960747 _Toc437960747

Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.
To configure anonymous call

1. Press Menu →Features →Anonymous Call

...

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

1. Press Menu →Features →Anonymous Call

...

To cancel rejecting anonymous call

1. Press Menu →Features →Anonymous Call

...

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the mute icon shown on the Top of the LCD on idle page.

To enable DND feature via phone interface:
Press the DND soft key when the phone is idle, and then shown on the LCD.
To disable DND feature via phone interface:
Press the DND soft key again, and then there is no on the LCD.

Anchor
_Toc437960751 _Toc437960751

Key as Send

To configure Key as Send via phone interface:

1. Press Menu →Features → Key as Send

...

To cancel # Key as Send via phone interface:

1. Press Menu →Features → Key as Send

...

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via web interface:

1. Click Webpage Setting → Preference

...

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:

1. Click Webpage Setting → Preference

...

To enable Keypad Lock via Phone
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer
3. Press Save or OK key to save the configuration.
To disable Keypad Lock via Phone

1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock

...

To enable Keypad Lock via Webpage

1. Click Webpage Setting → Features

...

To Disable Keypad Lock via Webpage
1. Click Webpage Setting →Features
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.

Anchor
_Toc437960755 _Toc437960755

Hot Line

To configure Hot Line

1. Press Menu →Features → Hot Line

...

To configure Hotline auto dial via Web Interface

1. Setting → Features.

1. Fill the number in the Hotline Number and Hotline Time-out.

...

It works same as Line keys.
To configure Line Feature via Web Interface

1. Click Function keys → Line or Memory Key.

...

1. Click the button to save the configuration.

Anchor
_Speed_Dial _Speed_Dial

Anchor
_Toc437960758 _Toc437960758

Speed Dial

With this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

Then the selected Line or Memory key will work as Speed Dial.
To configure Speed Dial feature via Web Interface

1. Click Function keys → Line or Memory key.

...

1. Click the button to save the configuration.

Anchor
_BLF_1 _BLF_1

Anchor
_Toc437960759 _Toc437960759

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.

1. When the monitored line is idle, the light is steady green.

...

To configure a BLF key by phone

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).

...

To configure a BLF key by web

1. Click Function keys → Line or Memory key.

...

1. Click to save the configuration.

Anchor
_Voice_Message _Voice_Message

Anchor
_BLF_List _BLF_List

Anchor
_Toc437960760 _Toc437960760

BLF List

To configure BLF List via web interface:

1. Login and click Account

1. Click Advanced and then fill the Eventlist BLF URL.

1. To configure BLF List Keys

...

This phone supports Voicemail, and when there is message, the message will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.

To configure the Voice mail feature via phone interface:

1. Press Menu→Messages→Voice Mail→Set Voice Mail.

...

To configure Voice Mail Memory Key via Web Interface:

1. Click Function keys → Memory Key.

...

To configure a Voice mail key by phone interface:

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).

...

To view the voicemail via phone interface:
Press Menu→Messages→Voice Mail→View Voice Mail.
The LCD screen displays the amount of new and old voice mails

Anchor
_Direct_Pickup _Direct_Pickup

Anchor
_Toc437960762 _Toc437960762

Direct Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

Then the selected Line or Memory key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface

1. Click Function keys → Line or Memory key.

...

1. Click to save the configuration.

Anchor
_Group_Pickup _Group_Pickup

Anchor
_Toc437960763 _Toc437960763

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pickup via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the Group Pickup via Web interface

1. Click Function keys → Line or Memory key.

...

1. Click to save the configuration.

Anchor
_Call_Park _Call_Park

Anchor
_Toc437960764 _Toc437960764

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the Call Park via Web interface

1. Click Function key → Line or Memory key.

...

For More information for Call Park, please see: Call park note on http://www.htek.com

Anchor
_Toc347846665 _Toc347846665

Anchor
_Toc350702783 _Toc350702783

Anchor
_Intercom _Intercom

Anchor
_Toc437960765 _Toc437960765

Intercom

When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

Then the selected Line or Memory key will work as intercom.

To configure Intercom feature via Web Interface

1. Click Function keys → Line or Memory key.

...

1. Click the account
2. Select the desired account from the pull-down list of Account in the Account field.
3. Click the advanced
4. Enable the "Allow Auto Answer By Call-Info"
5. Click the button to save the configuration.

Anchor
_DTMF _DTMF

Anchor
_Toc437960766 _Toc437960766

DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Web Interface

1. Click Setting→Preference

1. Select On for Keypad DTMF Tone.

...

To configure the DTMF via Phone Interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the DTMF via Web interface

1. Click Function keys → Line or Memory key.

...

1. Click the to save the configuration.

Anchor
_Prefix _Prefix

Anchor
_Toc437960767 _Toc437960767

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the Prefix via Web interface

1. Click Function key → Line or Memory key.

...

Then when you press this key, the set value is input directly.

Anchor
_Toc390776801 _Toc390776801

Anchor
_Local_Group _Local_Group

Anchor
_Toc437960768 _Toc437960768

Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the Local Group via Web interface

1. Click Function key → Memory Key.

...

Then you can press the local group key to access the pre-defined contact group in the local directory quickly.

Anchor
_Toc390776802 _Toc390776802

Anchor
_XML_Group _XML_Group

Anchor
_Toc437960769 _Toc437960769

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the XML Group via Web interface

1. Click Function key → Memory Key.

...

1. Click to save the configuration.

Anchor
_Toc390776803 _Toc390776803

Anchor
_LDAP _LDAP

Anchor
_Toc437960770 _Toc437960770

LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the LDAP via Web interface

1. Click Function key → Memory Key.

...

1. Click to save the configuration.

Anchor
_Toc390776804 _Toc390776804

Anchor
_XML_Browser _XML_Browser

Anchor
_Toc437960771 _Toc437960771

XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the XML Browser via Web interface

1. Click Function key → Memory Key.

...

When use the BroadSoft Group feature, press the key and enter the Broadsoft Contacts interface quickly.
To configure the Broadsoft group via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the Broadsoft group via Web interface

1. Click Function key → Memory Key.

...

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure Conference via Web Interface

1. Click Function keys →Memory Key.

...

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure Forward via Web Interface

1. Click Function keys →Memory Key.

...

You are able to configure the key as a transfer key to perform the Attended/Semi-Attended Transfer.

To configure the Transfer via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure Transfer via Web Interface

1. Click Function keys →Memory Key.

...

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.

To configure the Hold via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure Hold via Web Interface

1. Click Function keys →Memory Key.

...

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure Group listening via Web Interface

1. Click Function keys →Memory Key.

...

If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode.

To configure the DND via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure DND via Web Interface

1. Click Function keys →Memory Key.

...

To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, then there is no DND icon on the LCD.

Anchor
_Redial _Redial

Anchor
_Toc390776812 _Toc390776812

Anchor
_Toc437960779 _Toc437960779

Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

1. Click Function keys →Line key/Memory key

...

To send SMS via web Interface

1. Click Setting→SMS

1. Select the account(from which account the SMS sent)

...

To send SMS via phone interface:

1. Click Menu→Message→Text Message→Set SMS

...

To configure the SMS via Phone Interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure SMS via Web Interface

1. Click Function keys →Memory Key.

...

With record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the record via Web Interface

1. Click Function keys → Line or Memory key.

...

1. Click the button to save the configuration.

...

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via phone interface

1. Press Menu →Features →Function Keys→ Memory keys as Function Keys → Memory key1(for example)

...

To configure the record via Web Interface

1. Click Function keys → Memory key.

...

With this feature, you can call a paging group directly.
To configure the paging via phone interface

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...

To configure the Paging via Web interface

1. Click Function keys → Memory key.

...

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the line key as line via Web Interface

1. Click Function keys → Line or Memory key.

...

1. Click the button to save the configuration and then restart.

Anchor
_Toc388887860 _Toc388887860

Anchor
_Toc388952885 _Toc388952885

Anchor
_Public_Hold _Public_Hold

Anchor
_Toc437960787 _Toc437960787

Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure public hold via Web Interface

1. Click Function keys →Memory Key.

...

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure private hold via Web Interface

1. Click Function keys →Memory Key.

...

1. Click the button to save the configuration.

Anchor
_URL _URL

Anchor
_Toc437960789 _Toc437960789

Share line

Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the share line via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the share line feature via web interface:

1. Click Function keys →Memory Key.

...

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the hot desking via web interface:

1. Click Function keys →Memory Key.

...

To use the Hot desking feature on the user interface:

1. Press the Hot desking key when the IP Phone is idle.

...

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure the ACD via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the ACD via web interface:

1. Click Function keys →Memory Key.

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc437960792 _Toc437960792

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via phone interface

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...

To configure the zero touch via web interface:

1. Click Function keys →Memory Key.

...

To use the zero touch feature on the user interface:

1. Press the zero touch key when the IP Phone is idle.

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc350702790 _Toc350702790

Anchor
_Toc437960793 _Toc437960793

Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.

Anchor
_Toc437960794 _Toc437960794

Sending RTP Stream

To configure a multicast paging key via phone interface

1. Press Menu→Feature →line or memory key→memory key1?e.g.?

...

To configure a multicast paging key via web interface

1. Function keys→line key:
2. Select the desired Key and select multicast paging in the Type.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

...

Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.

Anchor
_Toc437960796 _Toc437960796

Advanced Setting Configuration

Account setting

Anchor
_Toc437960797 _Toc437960797

Upgrade

...

To set Factory Reset by phone interface

1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset

...

To set Factory Reset via web interface
Click Management → Upgrade
Click and then confirm the setting.

Anchor
_Toc437960799 _Toc437960799

Pcap Feature

To use pcap via web interface:

1. Click Management→Tools

1. Click Start and then operation the phone

...

1. Then you'll get the Pacp captures.

Anchor
_Toc437960800 _Toc437960800

System Log

To download system log via web interface:

1. Click Management→Configuration

...

To upgrade manually via the Web configuration interface

1. Click Management → Upgrade

...

1. Select the firmware (fw8xx.rom )and then click .

Anchor
_Toc391561062 _Toc391561062

Anchor
_Toc398545782 _Toc398545782

Anchor
_Toc437960802 _Toc437960802

Configuration File

...

*To Restore a configuration file:*

1. Click Management → Configuration → Restore configuration

...

1. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.

Anchor
_Toc350702791 _Toc350702791

Anchor
_Toc437960803 _Toc437960803

Troubleshooting

...