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Step 1: An incoming call 532 is received by 533.
Press the Answer soft key to answer the incoming call 532.
Step 2: Transfer the incoming call 532.
Press the Transfer soft key to start the blind transfer procedure. During this time, 532 should start hearing music on hold.
Step 3: Enter the end destination number 860.
Enter the end destination number you would like to transfer the call to.
Step 4: Transfer the call.
Press the Transfer soft key to complete the blind transfer. Once the blind transfer is completed, Htek IP Phone will back to usual idle screen and 860 & 532 will be connected together.
Attended Transfer
Step 1: An incoming call 532 is received by 533.
Press the Answer soft key to answer the incoming call 532.
Step 2: Transfer the incoming call 532.
Press the Transfer soft key to start the attended transfer procedure. During this time, 532 should start hearing music on hold.
Step 3: Enter the end destination number 860.
Enter the end destination number you would like to transfer the call to.
Step 4: Start the second conversation.
Press the Send soft key to start the second conversation between 533 and 860 to confirm whether 860 want to answer the call.
Step 5: Transfer the call.
Press the Transfer soft key to complete the attended transfer. Once the attended transfer is completed, Htek IP Phone will back to usual idle screen and 532 & 860 will be connected together.
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Step 1: An incoming call 532 is received by 533.
Press the Answer soft key to answer the incoming call 532.
Step 2: Transfer the incoming call 532.
Press the Transfer soft key to start the semi-attended transfer procedure. During this time, 532 should start hearing music on hold.
Step 3: Enter the end destination number 860.
Enter the end destination number you would like to transfer the call to.
Step 4: Call the end destination 860.
Press Send soft key and 533 will hear the ring tone and know whether 860 is busy or not, then press Transfer soft key to complete the semi-attended transfer. Once the semi-attended transfer is completed, Htek IP Phone will back to usual idle screen and 532 & 860 will be connected together.
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