Table of Contents

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Notices Information

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Copyright

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Major updates have occurred to the following sections:

• BT Feature
• Wi-Fi Feature

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Table of Content

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Notices Information

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The package contains the following parts, please check if all the items are not missed:
1. The phone station
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2. Copyright
Safety Instructions
WEEE Warning
Cleaning
FCC Statement
Summary of changes
Change for Release x.0.4.4.27,Manual version x.0.4.4.27
Change for Release x.0.4.4.12,Manual version x.0.4.4.12
Table of Content
Getting Started
Packing List
Phone Installation
1. Attach the phone stand
2. Connect the Handset and optional Headset
3. Connect the Network and Power
Initialization Process.
Status
Registration
Idle Screen
Getting Familiar with Your Phone
Hardware Components Preview
Icon Preview
LED Instruction
Power Indicator LED
Line LED:(Line Key set as Line)
BLF or BLF List Key LED Line/Line Key set as BLF)
Shared Line LED:
Other Key Led
User Interface
Line Key Function Overview
Basic Setting Configuration
General Settings
Web Login
Administrator Password
Display Mode
Language
Wallpaper
Screen Saver
Backlight
Time and Date
LED Status Setting
Key as Send
Network Setting
IPv4
IPv6
IPv4&IPv6
PC Port
Contact Setting
Local Directory
Remote Phonebook
LDAP Phonebook
Search Contact
Call History Setting
Call History
Audio Setting
Ring Tone
Volume
Voice Mail Tone
Play Hold Tone
Play Hold Tone Delay
System Settings
Dial Plan
Dial-Now Timeout
No Key Entry Timeout
Emergency Call
Label Scroll
Show Missed Calls
Auto Logout Time
Reboot in Talking
Detect IP Conflict
Redial Mode
Keypad Lock
Suppress DTMF Display
Suppress DTMF Display Delay
Check-Syn With Authenticate
Other features settings
Action URL
Softkey Layout
Programmable Key
Exp Key
Basic Call Features
Place a Call
End a Call
Redial a Call
Receive a Call
Incoming Call Show Mode
Auto Answer
Call Hold
Call Transfer
Call Conference
Call Forward
Call Return
Call Back
Call Waiting Tone
Hide Caller ID
Reject Anonymous
Call Mute
DND
Hot Line
Auto Redial
Function Key Features and Settings
Line
Speed Dial
BLF
Visual Alert for BLF Pickup
Audio Alert for BLF Pickup
BLF List
Voice Message
Direct Pickup
Group Pickup
Call Park
Intercom
Intercom Barge
DTMF
Prefix
Local Group
XML Group
LDAP
XML Browser
Broadsoft Group
Conference
Forward
Transfer
Hold
Group Listening
DND
Redial
SMS
Send SMS
Set SMS Line Key
Record
URL Record
Paging
Shared Line
Public Hold
Private Hold
Hot Desking
ACD
Zero Touch
Multicast Paging
Sending RTP Stream
Receiving RTP Stream
BT Feature
WIFI Feature
Manual
Provision
Upgrade
Factory Reset
Pcap Feature
System Log
Upgrade
Configuration File
Troubleshooting
Why is the phone LCD screen blank?
When the phone display "Network Unavailable"?
When you can't I get a dial tone?
Where to set the tone?
Why can't the phone detect the Bluetooth headset?
Why there is a noise in the Bluetooth headset?
Why the Bluetooth headset cannot be off-hook?
Why can't the IP phone connect to Wi-Fi?
Why is the wireless signal strength low?
How to download XML Configuration?
How to Import Trusted CA certificate?
How to Import Server CA certificate?
How to use Vlan?
How to use LLDP?
How to Set LCD and Web GUI?
How to Upgrade via FTP?
How to make Ringtone?
How to use Open VPN?
Provisioning Guide on Free PBX
Redundancy Server
How to Use Auto Provision Phonebook?
All Documents

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Getting Started

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Packing List

The package contains the following parts, please check if all the items are not missed:
1. The phone station
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2. The phone stand

3. Handset

4.Headset cord

5. Power adapter

6. Ethernet cable

7. User Manual

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Registration

*To register via Phone interface

*
1.

 Press Menu? Settings? Advanced Setting (default password: admin)

? Accounts

2. Select the desired account

3. Select Enable for Account active

4. Select the desired profile of the account.

5. Fill the SIP User ID, Authenticate ID

6. Fill the Password and Name (shown on LCD).

7. Press Save to save the configuration.

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!worddavfdd61eaa263ca7a254050e32a3071f60.png|height=272,width=480!
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information*
When the current input method is ABC/abc/2ab,

Pressing "1", you will find "?"

Pressing "0", you will find "< > () \{\} \[\]"

Pressing "*", you will find "*/"! @$"

Pressing "#", you will find "#'%&*|"

*To register via Web interface

*
1. Login webpage and Click

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 Profile? Basic
!worddav31921ffdbc66bc5349a24b7d371a2241.png|height=497,width=630!
2. Fill the Primary SIP Server and other profile information.
3. Select the SIP Transport.
4. Click !worddave6cd5c157e832c7a91326ff1bfa184a7.png|height=22,width=75! to save the configuration.
5. Click Account? Basic.
!worddavf97adc13ac0cd515c1abaf0c7941a5da.png|height=487,width=630!
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information.
9. Click !worddave6cd5c157e832c7a91326ff1bfa184a7.png|height=22,width=75! to save the configuration.
*To register via DHCP SIP Server*
1. Login web page and Click Profile? Basic
!worddav8919c3099a228b00f8f7f86b37151a6a.png|height=498,width=632!
2. Fill the Primary SIP Server and other profile information.
3. Select Yes for the DHCP SIP Server and select the SIP Transport.
4. Click !worddave6cd5c157e832c7a91326ff1bfa184a7.png|height=22,width=75! to save the configuration.
5. Click Account? Basic.
!worddavf97adc13ac0cd515c1abaf0c7941a5da.png|height=487,width=630!
6. Select Yes for Account Active.
7. Select the desired Profile.
8. Fill the SIP User ID, Authenticate ID, Authenticate Password and other account information.
9. Click !worddave6cd5c157e832c7a91326ff1bfa184a7.png|height=22,width=75! to save the configuration.

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Idle Screen

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Getting Familiar with Your Phone

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Hardware Components Preview

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Icon Preview

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LED Instruction

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Power Indicator LED

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Line LED (Line Key set as Line)

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BLF or BLF List Key LED ( Line/Line Key set as BLF)

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Shared Line LED

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Other Key Led

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User Interface

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The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

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Line Key Function Overview

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Basic Setting Configuration

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1. Get the IP address: Press Menu →Status →Information.

2. Input the IP Address in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.

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Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin
To change to password via Phone interface
1. Press Menu → Settings → Advanced settings → password (default admin) →Phone Setting → Set Password
2. Enter the current PWD (password), new password and confirm the new password.
3. Press save soft key or to save the new password.

To change to password via Web interface
1. Management → Password
2. Fill the value
3. Click to save the configuration.

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Display Mode

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The default Phone interface language is English.
To change the language via Phone interface
1. Press Menu → Settings → Basic Settings → Language.


2. Press or Save soft key to save the configuration.

To change the language via Web interface
1. Setting → Preference →Web Language & LCD Language
2. Select the necessary one.
3. Press to save the configuration.

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Wallpaper

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There are three types of screen saver: Time & Logo, Photo Switch and Static Photo.
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Photo Switch: all screensaver pictures display one by one.
Static Photo: Only the selected picture will display as screensaver.
Text logo: It works with the Time & Logo, when enter the value, it will display the time and the entered value in turns.
To enable screen saver via Phone interface:
1. To press Menu → Display → Screensaver...
2. Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.
3. Enter the Screensaver Type to choose one of the type: Backlight off, Time & Logo and Photo
4. Press or Save soft key to save the selected configuration.

To disable screen saver via Phone interface
1. To press Menu → Display → Screensaver...
2. Press and or press Switch soft key to Choose the Time-out as off.
3. Press or Save soft key to save the selected configuration.

To upload screen saver via Web interface:
1. Setting → Preference
2. Choose the picture wanted to use as screen saver
3. Click to save the upload picture

To delete upload screen saver phone via Web interface:
1. Setting → Preference
2. Select the photo that to delete.
3. Click Delete to delete the photo.

To custom text logo via Web interface:
1. Click Setting→ Preference.
2. choose the Time-out as 1 min or 2/5/10/30 minute.
3. Enter the desired value in the Text Logo field.
4. Click to save the configuration.

To wake up screen saver via Web interface:
1. Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
3. Click to save the configuration.

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Backlight

To set Backlight via Web interface:
1. Click Setting→ Preference
2. Enter the time for Backlight time (In seconds).
The default is 0, which means Backlight is always on.
3. Select the desired value for Backlight Inactive Level and Backlight Active Level.
4. Click to save the configuration.

To set Backlight via Web interface phone interface:
1. To press Menu → Display → Backlight
2. Press or to change the Backlight Active Level
3. Press or to change the Backlight Inactive Level.
4. Fill the Backlight Time.
5. Press or Save soft key to save the configuration.

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Time and Date

Time and date is displayed on the idle page, and it can be set automatically by SNTP server or manually by manual setting.
To configure the time and Date by SNTP setting via Phone interface
1. To press Menu → Settings → Basic Setting → Time & Date → SNTP Settings
2. Press or to change the Time zone.
3. Fill the NTP server1, NTP Server2, and select the mode of Daylight Saving.
4. Press or Save soft key to save the configuration.

To configure time and date manually via Phone interface
1. To press Menu → Settings → Basic Setting → Time & Date → Manual Settings
2. Press and or change the right time, or you can input the right time.
3. Press or Save soft key to save the configuration.

To configure the Time & Date Format via Phone interface
1. Press Menu → Settings → Basic Setting → Time & Date Format
2. Press and to change between 12 Hour or 24 Hour time display.
3. Press and to change date display format.
4. Press or Save soft key to save the configuration.

To configure the DHCP time via Phone interface
1. To press Menu → Settings → Basic Setting → DHCP time
2. Press and to change between Disable and Enable.
3. Press or Save soft key to save the configuration.

To configure the DHCP Option 100
1. To press Menu → Settings → Date & Time → DHCP Option 100
2. Select Yes for the DHCP SIP Server
3. Click to save the configuration

To configure the NTP Server via Web interface
1. Login
Login name: admin, password: admin(default)
2. Setting → Date &Time →NTP Server
3. Fill the value in the blank.
4. Click to save the configuration.

To change the Time Zone and Date Display Format via Web interface
1. Setting → Date &Time
2. Select the necessary one.
3. Press to save the configuration.

To change the SIP Date Override Time via Web interface
1. Setting → Date &Time→ SIP Date Override Time
2. Select Yes or No for SIP Date Override Time .
3. Click to save the configuration.

To change the Account via Web interface
1. Setting → Date &Time → Account.
2. Select desired Account.
3. Click to save the configuration.

To change the Daylight Saving Time via Web interface
1. Setting → Date &Time→ Daylight Saving Time
2. Select Disable or Enable or Auto for Daylight Saving Time.
3. Click to save the configuration.

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If you set IP Mode to IPv4&IPv6,IP phone will support both IPv4 and IPv6 address. The settings of DHCP, Static, and PPPoE are same as above.
To configure IPv4&IPv6 via Phone interface:
1. Press Menu→ Settings→ Advanced Setting (password: admin) → Network→ WAN Port → IP Port Mode.
2. Press or to change the IP Port Mode..
3. Press or Save soft key to save the configuration.

To configure IPv4&IPv6 via Web interface:
1. Click Network→ Basic→ Internet Port
2. Select IPv4&IPv6 for Internet Port
3. Click for the setting.

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PC Port

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In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually via Phone interface
1. Press Menu → Directory → Local Contacts
2. Press Add soft key.
3. Enter the necessary information as Name, Phone number…
4. Press save soft key or to add the contacts successfully.

To add contacts from history via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
3. Press Option soft key → Add to Contacts
4. Edit the necessary information as Name, Phone number…
5. Press save soft key or to add the contacts successfully.

To add contacts via Web interface:
1. Click Directory→ Directory
2. Enter the name, number and some other information.
3. Press and then press button.

B: To add contacts into blacklist
To add blacklist manually via Phone interface:
1. Press Menu → Directory → BlackList
2. Press Group soft key.
3. Press Add soft key.
4. Enter the Name and select the Ring Tone.
5. Press Save soft key or to add the Group successfully.
6. Enter the added Group, then press Add soft key.
7. Enter the necessary information as Name, Phone number…
8. Press Save soft key or to add the contacts successfully.
To add blacklist from history via Phone interface:
1. Press History soft key or press Menu → History → Local History
2. Press and to select the targeted one.
3. Press Option soft key → Add to Blacklist
4. Edit the necessary information as Name, Phone number…
5. Press save soft key or to add successfully.

Upload Contacts photo via Web interface:
1. Click Directory and select the desired contact.
2. Click Choose file to select the photo for the contact
3. Click to upload the photo.

When you place a call from the contact, the phone idle screen will show the contact photo.

Contacts photo server
The contact photo server allows you to configure the contact's photo by modifying the xml file instead of uploading it on a web page.

First fill in the server path ( e.g. http://192.168.1.18/photo/ ) .
Then, fill in the file name in the quotes for the field photoDefault = "", ( e.g. photoDefault = "htek.jpg" ).
Finally, import the xml file to the phone.

You can get the xml file through the export function.

To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via Web interface.
To import an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .xml) from your local system.
3. Click Import XML to import the contact list.
To export an XML file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Export XML to import the contact list.
To import a CSV file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Choose file to select a contact list file (file format must be .csv) from your local system.
3. Click Import Csv to import the contact list.
To export a CSV file of contact list via Web interface:
1. Click on Directory → Directory
2. Click Export Csv to import the contact list.

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Remote Phonebook

To set Remote Phonebook via Web interface:
1. Login the webpage and click Directory→ Remote Phone Book
2. Fill the path of the remote file in the Phone Book URL field. For example, http://192.168.0.106/Phonebook/Remote_Phonebook/remotephonebook.xml
3. Fill the Name and then click to save the configuration.

To check the contacts via Phone interface:
Press Directory→ Left Button→ Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook.

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LDAP Phonebook

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Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0, *, #

To configure dial plan via Web interface:
1. Click Account—Advanced—Dial Plan.
2. Filled the value in dial plan field.
3. Click to save the configuration.

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Dial-Now Timeout

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No Key Entry Timeout means that when you enter the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout via Web interface:
1.   Click Webpage Setting → Preference
2. Fill the blank of No Key Entry Timeout: for example, 5(seconds). (0 means never timeout), you should press the send key the dial out the number.
3. Click the button to save the configuration.

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This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via Web interface:
1. Click Setting→ Softkey Layout
2. Select Enable for Custom Softkey
3. Select call States.
4. Select the feature from the Disable Keys to Enable Keys field by . moves the Disable key to Enable field. moves the Enable key, and it will back to Disable field.
5. Click or to change to position or each feature.
6. Click to save the configuration.

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Programmable Key

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There are three ways to dialing a call: Handset, Headset and Hands-free loud speaker.
To place a call by Handset
1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or or press the send soft key, then the call is sending.
To place a call by Headset:
1. Press the ( light is Green),
2. Enter the desired number.
3. Press or , or press the Send soft key, then the call is sending.
Using headset to place and answer calls for all time
1. Click webpage Setting → Preference
2. HeadSet Priority → Enable
3. Ring Device for HeadSet → User Headset
4. Click to save the setting.
5. Press

Placing a call by hands-free speakerphone
1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press or press the Send soft key, then the call is sending.
To place a call by call history or Directory via Phone interface.
1. Press the History /Directory soft key (On the idle page) or Menu → History /Directory
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key, then the call is sending.

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Here shows to end a call during three modes:
To end a call by Handset
Press the End Call soft key or hang up the handset, or press
To end a call under Headset Mode
Press the End Call soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the End Call soft key or press , or press .

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Redial a Call

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This phone supports blind, attended and Semi-Attended Transfer.

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This IP Phone supports up to 5-way conference.
5-way conference
1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference
2. A press the Conference soft key, the call is placed on hold.
3. A enter the number of C and then press send soft key or .
4. C answering the call.
5. A press or the conference soft key, then A, B and C are now in a conference. (and now this is 3-way conference)
6. A press the Conference soft key, the current 3-way conference is placed on hold.
7. A enter the number of D and then press send soft key or .
8. D answering the call.
9. A press or the conference soft key, then A, B, C and D are now in a conference. (and now this is 4-way conference)
10. A press the Conference soft key, the call is placed on hold.
11. A enter the number of E and then press send soft key or .
12. E answering the call.
13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
14. A end the call, the conference is finished.

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Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward

To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.
1. Press Menu → Features → Call forward →Always Forward.
2. Press and to select the enable choice
3. Enter the Forward To number.
4. Press or Save soft key to save the configuration.

To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
1. Press Menu →Features → Call forward →Busy forward.
2. Press and to select the enable choice.
3. Enter the Forward To number.
4. Press or Save soft key to save the configuration.

To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.
1. Press Menu →Features → Call forward →No answer forward.
2. Press and to select the enable choice
3. Enter the Forward To number and After Ring Times.
4. Press or Save soft key to save the configuration.

When the Forward feature is enabled, the Icon will display on Top of the LCD.

To configure Forward via Web interface
1. Setting → Features
2. Click On for the Always/Busy/No Answer
3. Fill the Target Number
4. Fill the After Ring Time
5. Click to save the configuration

To cancel the forward feature via Phone interface
1. Option 1: To press the key to disable the forward feature.
2. Option 2: Press Menu →Features → Call Forward →Always/Busy/No answer Forward
3. Press and to select the disable choice
4. Press or Save soft key to save the configuration.
To cancel the forward feature via Web interface
1. Setting → Features
2. Click Off for the Always/Busy/No Answer
3. Click to save the configuration
To configure dynamic forward
Forward an incoming call during the ringing.
1. When the phone is ringing, press Forward soft key.
2. Enter the forward number or select the desired number from Directory soft key (Precondition: local directory has one or more contacts).
3. Press or press the send soft key, then the call is forwarded.

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Call Return

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You can use the BLF (Busy Lamp Field) feature to monitor a specific extension number whether the extension is busy or free.
1. When the extension you are monitoring is idle, the light is steady green.
2. When the monitored extension is ringing, the light is blinking red, press the BLF key to pick the phone up directly.
3. When the monitored extension is calling or in a conversation, the light is steady red.
To configure a BLF key via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).
2. Select the targeted Line Key.
3. Press and key to select the BLF in the Type field.
4. Enter the targeted Value Number.
5. Press and key to select the Account ID.
6. Enter the Pickup Code.
7. Press or Save soft key to save the configuration
To configure a BLF key via Phone interface
1. Click Function Keys → Line Key.
2. Select the desired Line Key and select BLF in the Type.
3. Enter the monitored phone number in the Value field.
4. Select the Account ID
5. Filled the Extension.
6. Click to save the configuration.

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Visual Alert for BLF Pickup

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This phone supports Voicemail, and when there is a message, the message will light green. Moreover, when you pick up the handset, or press speaker key, you will hear some faster busy tone.

To configure the Voice mail feature via Phone interface:
1. Press Menu →Messages →Voice Mail →Set Voice Mail.
2. Enter the Account No.1/2/3/4/5/6.../16.
3. Press or Save soft key to save the configuration
To configure Voice Mail Line Key via Web interface:
1. Click Function Keys → Line Key.
2. Select the wanted Key.
3. Enter the desired voicemail feature codes in the Value field.
4. Fill the Label name to be displayed on LCD.
5. Select the Account.
6. Click to save the configuration.
To configure a Voice mail key via Phone interface:
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example).
2. Select the targeted Line Key.
3. Press and key to select the Voice Mail in the Type field.
4. Enter the Value Number.
5. Press and key to select the Account ID.
6. Press or Save soft key to save the configuration
To leave a voice mail:
You can leave a voice mail when the receiver is busy or its inconvenient for them to answer the call. Follow the voice prompt from the system server to leave a voice mail, and then hang up.
To listen to voice mails:
When the phone interface prompts receiving new voice mail's icon, the power indicator LED flashes red(Setting→ Preference: Enable Voice Message Status) and the voice message button flashes green.
1. Pressing or the targeted Line Key to dial out the voice mail access code.
2. Follow the voice prompt to listen to voice mail.
To view the voicemail via Phone interface:
Press Menu→ Messages→ Voice Mail→ View Voice Mail.
The LCD screen displays the amount of new and old voice mails

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Direct Pickup

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When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the intercom in the Type field.
3. Enter the intercom codes followed by desired number.
4. Select the Account ID.
5. Press or Save soft key to save the configuration
Then the selected Line Key will work as intercom.
To configure Intercom feature via Web interface
1. Click Function Keys → Line Key.
2. Select the wanted Line Key.
3. Enter intercom codes followed by desired number in the Value field.
4. Select the Account ID
5. Click the button to save the configuration.

If you want to achieve the intercom feature, you must enable the "Allow Auto Answer by Call-Info"
1. Click Profile
2. Select the desired profile from the pull-down list of Profile in the Profile field.
3. Click Advanced
4. Enable the "Allow Auto Answer By Call-Info"
5. Click the button to save the configuration.

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Intercom Barge

If this option is enabled, when there is an active call and an incoming intercom call arrives, the previous call will be put on hold and the intercom call will be answered
1. Click the Setting → Preference
2. Set On or Off for Intercom Barge.
3. Click for the setting.

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DTMF

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With record feature, you can record your calls by pressing the record key .
To configure the record via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Record.
3. Press or Save soft key to save the configuration

To configure the record via Web interface
1. Click Function Keys → Line Key.
2. Select the desired Line Key and select Record in the Type.
3. Click the button to save the configuration.

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URL Record

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Htek IP Phone supports "Shared Call Appearance" by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered in the group.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" → "Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or Line Key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function Keys→ Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Line in the Type field.
3. Press and key to select the Account ID.
4. Enter the Label
5. Enter the Value
6. Press or Save soft key to save the configuration
To configure the line key as line via Web interface
1. Click Function Keys → Line Key.
2. Select the desired Line Key and select Line in the Type.
3. Enter the Value.
4. Enter the Label.
5. Select the Account ID
6. Click the button to save the configuration and then restart.

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Public Hold

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Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where all employees are not in the office at the same time, or not in the office for a very long time, which means their personal offices are often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, which allows many users to share the phone resource in different times. To use this feature, first you need to configure a Hot Desking key in the advance settings.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Hot Desking.
3. Enter the display name in the Label field.
4. Press or Save soft key to save the configuration
To configure the hot desking via Web interface:
1. Click Function Keys →Line Key.
2. Select the desired Key and select Hot Desking in the Type.
3. Select the desired account from the pull-down list of Account field.
4. Click the button to save the configuration.
To use the Hot desking feature on the user interface:
1. Press the Hot desking key when the IP Phone is idle.
2. Enter the Extension number and password
3. Click Save soft key
You can see the account information which has changed.

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ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure the ACD via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2.Press and key to select the ACD.
3. Enter the label in the Label field.
4. Select the desired account in the Account ID field.
5. Press or Save soft key to save the configuration
To configure the ACD via Web interface:
1. Click Function Keys →Line Key.
2. Select the desired Key and select ACD in the Type.
3. Enter the label in the Label field.
4. Select the desired account from the pull-down list of Account field.
5. Click the button to save the configuration.

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Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via Phone interface
1. Press Menu →Features →Function Keys →Line Keys as Function Keys → Line Key2(for example)
2. Press and key to select the Zero Touch
3. Press or Save soft key to save the configuration
To configure the zero touch via Web interface:
1. Click Function Keys →Line Key.
2. Select the desired Key and select Zero Touch in the Type.
3. Click the button to save the configuration.
To use the zero touch feature on the user interface:
1. Press the Zero Touch key when the IP Phone is idle.
2. Press the OK soft key and the IP Phone will enter the WAN Port interface; you can change the WAN Type by pressing the Navigation keys.
3. Press the Next soft key to enter Network interface, then you can configure some information.
4. Press the Next soft key again, you can configure auto provision information.
5. When you finish the setting, you can press the OK to accept the changes.

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Multicast Paging

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Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec via Web interface.
To configure multicast codec key via Web interface
1. Click Directory → Multicast Paging:
2. Select the desired codec from the pull-down list of Multicast Codec
3. Click the button to save the configuration.
To configure multicast listening addresses via Web interface:
1. Click Directory→ Multicast paging.
2. Select the desired value from the pull-down list of Paging Barge.
3. Select the desired value from the pull-down list of Paging Priority Active.
4. Enter the multicast IP address/addresses and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
5. Enter the label in the Label field.
6. Click button to save the configuration.

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BT Feature

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How to Enable headset mode?

To configure the headset mode via Phone interface:
1. Find Menu then navigate as follows:
Menu→ Settings→ Basic Setting→ Headset:

2. Enable the Headset Priority
3. Choose the "Use HeadSet" or "Speaker&Headset" from "Ringer Device For Headset" option
4. Press the save button to save the configuration.
To configure the headset mode via Web interface:
1. Login the phone's webpage (Username: admin, Password: admin)
2. Setting→ Preference. Enable the Headset priority. Choose the "Use HeadSet" or "Speaker&Headset" from "Ringer Device For Headset" option.

3. Click the "SaveSet" button to save the configuration
To enable the headset mode:
1. Press the headset key on phone's during the idle status when you accomplish the above-mentioned configuration.
2. Headset icon will display on phone status bar.

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• Press the Volume Up key on the Bluetooth headset to increase the volume.

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Press the Volume Down key on the Bluetooth headset to decrease the volume.

• Press the Volume Up key on the phone to increase the volume.

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Press the Volume Down key on the phone to decrease the volume.

How to Ending Calls?

To end a call:
With the Bluetooth headset paired, press the multifunction key on the Bluetooth headset to end a call.

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To upgrade via HTTP, the "Management"→ "auto provision" → "Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Htek
e.g. www.mycompany.com:5688/fm/ Htek
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "http://192.168.0.254/fm/fw926E.rom on localhost by browser" to verify the HTTP Server. If visiting "http://192.168.0.254/fm/fw926E.rom on another computer and it not prompted to download fw926E.rom file on this computer, please check if the firewall is on or off (Suggest you turn off the firewall).
To configure the server path via Web interface:
1. Click Management→ Auto provision:
2. Select the upgrade mode in the Upgrade Mode field
3. Enter the Firmware Server Path and Config Server Path (192.168.0.254 is HTTP server).
4. Enter the HTTP server's username and password (optional).
5. Click the button to save the configuration.
6. Restart the UC926E, IP Phone will restart and auto-get firmware files from HTTP server.

NOTES:

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• Click Setting→ Tones
• Define the dial tone, ringing, busy tone…
• For the tones, you can check with your system administrator.
• For More Click Configure Ring [Configure

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  Ring Tones.

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Why can't the phone detect the Bluetooth headset?

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• For LLDP information, please click VLAN
• VLAN Notes including: 

1. Voice VLAN 
2. Major Benefits of Using VLANs 
3. VLAN discovery method on Htek ip phones 
4. LLDP Feature on Htek IP Phones 
5. Supported TLVS of IP Phones 
6. Configuring LLDP Feature 
7. DHCP VLAN 
8. Open the DHCP VLAN on the Htek IP Phones 
9. VLAN under Bridge Mode 
10. VLAN underNAT Mode

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How to Set LCD and Web GUI?

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