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Notices Information
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Copyright
Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD.
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.
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Safety cautions
- To use the Phone follow the instructions in this manual.
- To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
- The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
- Do not use the phone during thunderstorms.
- CE
- FCC
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WEEE Warning
To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.
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Cleaning
To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
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_Toc347846621 | _Toc347846621 | Notices Information Copyright Safety cautions WEEE Warning Cleaning Table of Content Getting Started
Packing List
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The package contains the following parts, please check if all the items are not missed:
- The phone device
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- The footstand
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- Handset
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- Headset cord
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- Power adapter
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- Ethernet cable
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- Quick installation reference
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The package contains the following parts, please check if all the items are not missed:
- The phone device
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- The footstand
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- Handset
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- Headset cord
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- Power adapter
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- Ethernet cable
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- Quick installation reference
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Phone Installation
1. Attach the Foot stand
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2. Connect the Handset and optional Headset
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3. Connect the Network and Power
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InitializationAfter your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"
And then show "Initializing "during the initialization.
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.
Then IP Phone will show Reboot information:
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
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StatusYou can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:
- Press Menu →Status →Information
- Press Menu →Status →Network
- Press Menu →Status →Account
To view the phone status via Web interface:
Login webpage (For How to login, please refer to Web Login)
View the information of Version, Account and Network.
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Registration Wiki Markup |
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*To register via phone interface:*
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Press Menu? Setting?Advanced setting (default password: admin)?Accounts
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Select the desired account
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Select Enable for Account active
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Filled the SIP Server
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Filled the Failover SIP server if need (Optional)
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Filled the Outbound Proxy (Optional)
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Filled the SIP User ID, Authenticate ID
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Filled the password, Name (shown on LCD) and Ringtone.
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Press Save to save the configuration.
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!worddav515258145033b5edda9c43460143242e.png|height=223,width=304!
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >()\{\}\[\]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|"
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*To register via web interface:*
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- Login webpage and Click Account→Basic
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- Click to save the configuration.
Note: - All fields with *** must be filled. If changed, it requires a phone restart.
- Account Status says the account registered successfully or not.
- When change the account information via phone, it will shown Restart note when back to idle page.
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Idle Screen
Name | Description |
1. Date&Time | It shows the phone's time & date. For Date&time setting, see Time&Date |
2. Notice | It shows the phone features status, More see Icon Preview |
3. Line Keys | This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer to Memory Keys |
4. Soft Key | This area shows the soft key labels. The default soft key labels are "History", "Directory", "DND" and "Menu". More to see Programmable Key |
5. Default Account | Image ModifiedImage Modified This shows the current use account. User can use to change the default use account. |
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Getting Familiar with Your Phone Anchor |
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Hardware Components Preview
Item | Description |
LCD screen | To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information. |
Power Indicator LED | To indicate the power status |
Line keys | The phone supported up to 4 accounts - Steady green: idle interface, during a call..
- Blink red: a call incoming
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Soft keys | Labels automatically to identity their context-sensitive features. |
Navigation keys | |
Mute key | Image Modified 1. To mute the voice during the call (green light). 2. To un-mute the call. |
Conference | Image Modified To place a conference call |
Memory Keys | To be configured as different function as: - Line
- Speed Dial
- BLF
- BLF List
- Voice mail
- Direct Pickup
- Group Pickup
- Call Park
- Intercom
- DTMF
- Prefix
- Hold
- Conference
- DND
- Redial
- Transfer
- SMS
- Hot -desking
- Call Return
- Paging
- Record
- Shared Line
The LED lights status when set as Shared line: Stay green: Idle Stay red: Busy Blinked green: Ring Back Blinked red: A call incoming Steady orange: During a call Blinked orange: Public Hold Blinked green: Private Hold Light Drown: Unregistered
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Speaker | Image Modified Press this button to place a call in hands-free mode. |
Redial | Image Modified To dial the previous dialed number. To act as send key. |
Volume | To decrease the volume. Image ModifiedImage Modified To increase the volume.
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Hold | Image Modified To hold or to resume a call during a conversation. |
Information | Image Modified To show the accounts status and some other relevant information. |
Transfer | To transfer a call to a third party. Image Modified To enable or disable Forward feature during the idle page. |
Alphanumeric keypad | To enter the phone numbers, letters and so on. |
Message | Image Modified To indicator the New message, and press to read. |
Headset | Image Modified To indicate that the phone is or not in Headset mode. |
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Icon PreviewIcon | Description |
Image Modified | Network down |
Image Modified | Registered succeed |
Image Modified | Unregistered |
Image Modified | Speakerphone mode |
Image Modified | Handset mode |
Image Modified | Headset mode |
Image Modified | Voice messages |
Image Modified | Text message |
Image Modified | Mute |
Image Modified | Do Not Disturb |
Image Modified | Volume is 0 |
Image Modified | Hold |
Image Modified | Received calls |
Image Modified | Dialed Calls |
Image Modified | Missed calls |
Image Modified | Forward calls |
Image Modified | Conference |
Image Modified | Keypad locked |
Image Modified | Keypad unlocked |
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LED InstructionThis part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting
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Power Indicator LEDLED Status | Description |
Blinked green | Ringing or have missed call |
Steady Green | Idle status(Power on) |
Off | Powered off. |
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Line LED:(Line or Memory Key set as Line)LED Status | Description |
Steady Green | Hold |
Steady Green | Offhook or during a conversation. |
Blinked red | Ringing. |
Off | Idle staus |
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BLF or BLF List Key LED Line/Memory Key set as BLF)
LED Status | Description |
Steady Green | Idle status for the monitored line |
Steady Red | The monitored line is calling or during a call |
Blinked red | The monitored line is ringing. |
Off | All other unknown status |
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Shared Line Key LED:LED Status | Description |
off | Idle status |
Stay green | a member of the SCA group in off-hook status |
Stay red | Other member of the SCA group's led status when a member of the SCA group in off-hook status |
Blinked green every 500ms | a member of the SCA group in Private hold status. |
Stay red | Other member of the SCA group's led status when a member of the SCA group in Private hold status |
Blinked green every 500ms | a member of the SCA group in public hold status |
Blinked red every 500ms | Other member of the SCA group's led status when a member of the SCA group in public hold status |
Blinked green every 500ms | a member of the SCA group in progressing status |
Stay red | Other member of the SCA group's led status when a member of the SCA group in progressing status |
Blinked red every 100ms | Alerting |
Stay green | a member of the SCA group in active status when there is an incoming call designated for the SCA group |
Stay red | Other member of the SCA group's led status when a member of the SCA group in active status |
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Other Key LedKey | Description |
Headset Key | When use in headset mode, the led is steady green or the LED is off. |
Message Key | Blinked green when there is new messages or the LED is off. |
Mute Key | Red when the mute the call, or the LED is off. |
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Info Key InstructionInfo Key plays many roles in this phone:
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- Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.
- Fast access to the new missed or Forward calls, New Voicemail or Text Message.
- Get all other parties information during a conference.
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User InterfaceThere are two ways to customize specific configurations on your IP phone:
- ? The user interface on the IP phone
- ? The user interface in a web browser on your PC
The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview
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| Language |
Features | Call Forward |
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| History Setting |
Basic Settings | Language |
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| Screensaver… |
Advanced Settings | Account Registeration |
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| Auto provision |
Directory | All Contacts |
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| AP Contacts |
History | Local History |
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| Network CallLog |
Message | Voice Mail set and View. Text Message view and set. |
Others | Factory Function |
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Memory Key Function Overview
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Basic Features ConfigurationThis part will mainly introduce the basic configuration as the Time, Language, and Volume…
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Web Login- Get the IP address: Press Menu →Status →Information.
- Input the IP Address in the web browser.
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- Input the user name (default is admin), password (default is admin).
- Login successfully.
Note: The PC and phone should be in the same segment. When register the accounts in web and the server port is not "5060", then "SIP Server" should be set as "SIP Server's IP address: server port.", for example, "192.168.0.122: 5090". |
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Administrator PasswordThe password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface
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To change to password via Web Interface
- Management → Password
- Fill the value
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- Click to save the configuration.
Note: When you use the web interface: user name: admin password: admin(default) |
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Basic Network SettingHtek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.
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WAN PortTo configure a static IP address via phone interface:
- Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.
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- Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.
- Click Save and restart the phone.
Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.
To configure PPPoE via phone interface:
- Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.
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To configure DHCP via phone interface:
- Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →DHCP mode.
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To configure Network via web interface:
- Click Network→Basic
- Select the desired Type: DHCP, Static or PPPoE
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- Click the SaveSet and restart the phone.
Note: Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator. |
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PC PortTwo modes for PC port: bridge and router.
To configure PC Bridge via Phone interface:
- Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Bridge mode.
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To configure PC router via Phone interface:
- Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Router mode.
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To configure Bridge via web interface:
- Click Network→Basic
- Select
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To configure Router via web interface:
- Click Network→Basic
- Select As Router
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- Click and restart the phone
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LanguageThe default Phone interface language is English.
To change the language via Phone interface
- Press Menu → Setting → Basic Settings → Language.
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To change the language via Web Interface
- Setting → Preference →Web Language
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- Press to save the configuration.
Note: All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone. |
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Time and DateThe time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
To configure the time and Date by SNTP setting
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- Fill the NTP server1, NTP Server2, and Daylight Saving.
- Press or Save soft key to save the configuration.
Note: Press Image Modified , all zone will show on the display, select the one you want and press save or confirm key to save the configuration. |
To configure time and date manually
...
To configure the Time & Date Format
- To press Menu → Setting → Basic setting → Time & Date Format
- Press and or press to change between 12 Hour or 24 Hour.
- Press and or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
- Press or Save soft key to save the configuration.
To configure the DHCP time
- To press Menu → Setting → Basic setting → DHCP time
- Press and or press to change between Disable and Enable.
- Press or Save soft key to save the configuration.
...
Login name: admin, password: admin(default)
- Setting → Date &Time →NTP Server
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To change the Time Zone and Date Display Format via web interface
- Setting → Date &Time
- Select the necessary one.
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- Press to save the configuration.
Note: If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information. |
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Ring ToneYou can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface
- Press Menu → Setting → Basic Settings → Ring Tone.
- Press and to select the aimed one.
- Press or Save soft key to save the configuration.
To adjust the Ring Tone Type via Web Interface
- Setting → Preference → Ring Tone
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To configure Distinctive Ring Tone via Phone Interface
- Press Directory
- Select the target contact
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To configure Distinctive Ring Tone via Web Interface
- Directory → Directory → Contact
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- Click → to save the configuration.
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VolumeYou can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume
...
To adjust the handset volume
To press and during a call in handset mode.
To adjust the headset volume
To press and during a call in headset mode.
To adjust the speaker Volume
To press and during a call in speaker mode.
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Screen SaverThere are two types of screen saver: Logo & Time and Logo
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Logo: It works with the Time & Logo, when enter the value, it will disyplay the time and the entered value in turns.
To enable screen saver via Phone interface:
- To press Menu → Setting →Basic Setting →Screensaver...
- Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.
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To disable screen saver via Phone interface
- To press Menu → Setting →Basic Setting →Screensaver...
- Press and or press Switch soft key to Choose the Time-out as off.
- Press or Save soft key to save the selected configuration.
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To wake up screen saver via Web interface:
1. Click Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial
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BacklightTo set Backlight via web interface:
- Click setting→Preference
- Enter the time for Backlight time(In seconds).
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The default is 0, which means Backlight is always on.
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Contact ManagementThis section provides the operating instructions for managing contacts. The topics
include:
- Local Directory
- Blacklist
- Remote Phonebook
- Call History
- LDAP
- BroadSoft Phonebook
- CallLog
- Search Contact
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Local DirectoryIn the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually
- Press Menu → DIR → Contacts
- Press Add soft key
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- Enter the necessary information as Name, Phone number…
- Press save soft key or to add the contacts successfully.
To add contacts from History
- Press History soft key or press Menu → History → Local History
- Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
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To add contacts via web interface
- Click Directory→Directory
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To add blacklist from history
- Press History soft key or press Menu → History →Local history
- Press and to select the targeted one.
- Press Option soft key → Add to Blacklist
- Edit the necessary information as Name, Phone number…
- Press save soft key or to add successfully.
C: To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via web interface.
To import an XML file of contact list via web interface:
1. Click on Directory
2. Click Browse to select a contact list file (file format must be .xml) from your local system.
3. Click Import XML to import the contact list.
To export an XML file of contact list via web interface:
1. Click on Directory
2. Click Export XML to export the contact list.
To import a CSV file of contact list via web interface:
1. Click on Directory
2. Click Browse to select a contact list file (file format must be .csv) from your local system.
3. Click Import Csv to import the contact list.
To export a CSV file of contact list via web user interface:
- Click on Directory
- Click Export Csv to export the contact list.
Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.
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Remote PhonebookTo set Romote PhoneBook via web interface:
- Login the webpage and click Directory→Remote Phone Book
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To check the contacts via phone interface:
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only support 1000 contacts.
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Call HistoryThis phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via phone interface:
- Press Menu→Feature→History Setting
- Press and or Switch soft key to enable History record.
- Press Save soft key to save the configuration.
To check the call history via phone interface:
- Press the History soft key. The LCD screen displays All Calls list.
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To delete an entry from the call history list via phone interface::
- Press the History soft key.
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To delete all entries from the call history list via phone interface:
- Press the History soft key.
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To Dial a call from Call History via web interface:
- Click Directory→Call History
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To Dial a call from Call History via phone interface:
1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key.
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LDAP PhonebookWhen use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via web interface:
- Login webpage and click Directory→LDAP
- Filled the LDAP Name Filter:
- This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
- For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
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This This parameter specifies the number attributes for LDAP searching.
- Filled Server Address: Fill the domain name or IP address of the LDAP Server.
For example: 192.168.0.124
- Port(the port of the LDAP Serve) Base, User Name, Password
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Following is the example screenshot for the configuration.
To Configure LDAP Key
To configure LDAP Key via web interface:
- Click Function Key→Memory Key→ choose Memory Key 1(for example)
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To Configure LDAP Key via phone interface:
- Press Menu→Feature→Function Keys→Memory Keys as Function Keys→Memory Key 1
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When press the LDAP Key the LCD will display as following:
For More detail, please refer to LDAP Notes on www.htek.com
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Broadsoft PhonebookYou can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory.
To Configure Broadsoft via web interface:
- To click Directory→Broadsoft
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- Click to save the configuration.
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Call logYou can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log.
To Configure Call log via web interface:
- To click Directory→Call log
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- Click to save the configuration.
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Search Contact:You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:
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- Click the LDAP function key.
- Enter the first character or more of contact's name.
- Select the desired the remote contact and click Enter softkey.
- Then IP Phone will display the relevant contacts automatically within Search Delay.
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Dial PlanDial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#
Grammer | Description |
x | any digit from 0-9; |
xx+ | at least 2 digit number; |
^ | exclude; |
, | hear dial tone; |
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="20282c86-ee94-493b-b14a-31a0f1a31bd8"><ac:plain-text-body><![CDATA[ | [3-5] | any digit of 3, 4, or 5; | ]]></ac:plain-text-body></ac:structured-macro> |
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="219ebf16-2b1a-4285-b64e-bf8632591273"><ac:plain-text-body><![CDATA[ | [147] | any digit 1, 4, or 7; | ]]></ac:plain-text-body></ac:structured-macro> |
<2=011> | replace digit 2 with 011 when dialing. |
To configure dial plan via web interface:
- Click Account—Advanced—Dial Plan.
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- Click SaveSet to save the configuration.
Note: <ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="384403c7-6108-4132-b572-4fe69197bc7b"><ac:plain-text-body><![CDATA[Illegal input will fall back to default: {[x]+}. For More, please refer to[ *dial plan | http://www.hanlongtek.com/uploadfile/swfupload/file/Dial%20plan%20Notes.pdf] on [www.htek.com | http://www.h-tek.com] | ]]></ac:plain-text-body></ac:structured-macro> |
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Emergency CallPublic telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via web interface:
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- Click SaveSet to save the configuration.
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LED Status SettingThe LED Status setting mainly defines the power indicator LED.
To configure LED Status via web interface:
- Click Setting→Preference
- Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.
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For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED]
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Action URLTo configure action url via web interface:
- Click Setting→Action URL
- Filled the needed value in the necessary blank.
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Click Action URL for more how to use, or check on www.htek.com
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Softkey LayoutThis feature mainly defines which shown on the soft key in some status. For example, what the soft key display when dialing, or talking.
To configure Soft key via web interface:
- Click Setting→Softkey Layout
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Disable to Enable field. Delete the Enable, and it will back to Disable field.
- Click or to change to position or each feature.
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- Click to save the configuration.
Note: - When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more.
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Ext KeyIt only works when there is expansion module connected with the phone.
For Ext Key configuration, please refer to: UC40 User manual.
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Programmable KeyFor the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via web interface:
- Click Function Keys→Programmable Keys
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- By clicking , all setting of the keys will be back to default.
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Place a CallThere are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset
- Pick up the handset, or press a line key and dial the necessary number.
- Press or press the send softkey, then the call is sending.
To place a call by Headset:
- Press the ( light is Green),
- Enter the desired number.
- Press or press the Send softkey, then the call is sending.
Using headset to place and answer calls for all time
1. Click webpage Setting →Preference
2. HeadSet Priority →Enable
3. Ring Device For HeadSet →User Headset
4. Press
Placing a call by hands-free speakerphone
- Press the , or press the Line key, then you can hear the dial tone.
- Press the number.
- Press or press the Send soft key, then the call is sending.
To place a call by call history or Directory
- Press the History soft key (On the idle page) or Menu → History /Directory
- Press and to select the targeted one.
- Press Send soft key to make the call.
Note: - The Image Modified key is set to be a send key. For more information, refer to the Key as Send on page
- During the call, you can also change among Headset, Handset or Free-speaker mode.
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Making two calls with one line and one account
1. Press a line key and dial one phone number, then make a call.
2. Press the corresponding line key
3. Dial another phone number,
- Press the Send soft key, or , then make the second call.
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End a CallHere shows to end a call during three mode:
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press
To end a call under Headset Mode
Press the Cancel soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press , or press .
Note: - During the conference, to end the call is same as mentioned above.
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Redial a CallTo redial the last placed call from the IP Phone
Press directly when LCD is on the idle interface.
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Receive a CallThere are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker
- Option 1: Press directly.
- Option 2: Press Answer soft key.
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Moreover, some other action can be done by soft key when the call is coming.
- To press the Reject soft key to reject the call. Or press to reject the current call.
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- To press Silence soft key, and then the call will keep silent, no ring tone display.
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Incoming Call Show ModeThere are two incoming call show mode for this phone:
- name and number of the contacts
- name and number of the incoming call and the account which is connecting
To set incoming call show mode via web interface:
- Click setting→ preference
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- Click to save the setting.
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Auto AnswerEnable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Webpage
- To Click Account → Advanced
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To Disable Auto Answer via Webpage
- To Click Account → Advanced
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- To click Saveset to save the configuration.
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Call HoldWhen use hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
- Press Hold soft key or to hold the current call.
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To hold a call under headset mode:
- Press Hold soft key or to hold the current call.
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To hold a call during the speaker mode:
- Press Hold soft key or to hold the current call.
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- Press Resume soft key or to resume the call on hold.
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Call TransferThis phone supports blind, attended and Semi-Attended Transfer.
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Blind Transfer When you use this feature, you can transfer
- Press or Transfer soft key during the conversation, the call is on hold now.
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Attended Transfer When you use this feature, you can
- Press or transfer soft key during the conversation, the call is on hold now.
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- Start the second conversation, press or transfer soft key, then, transfer completed.
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Semi-Attended Transfer- Press or transfer soft key during the conversation, the call is on hold now.
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- Press or the Tran soft key, and now the Semi-attended transfer completed.
BLF Transfer
- Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF
- Press or transfer soft key during the conversation, the call is on hold now.
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Hold transfer on hook:
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.
Transfer to New Call via web interface
1. Click Setting → Feature
2. Select Transfer Mode via DSS key → New Call
3. Select the desired Line and select Transfer in the Type.
4. Enter the phone number in the Value field.
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Call ConferenceThis IP Phone supports up to 5-way conference.
5-way conference
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- A end the call, the conference is finished.
Note: - If C does not answer the call, A can back to continue the conversation with B;
- Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
- The conference feature is not available on all servers. For more information, contact your system administrator.
- To realize the 5 way conference, the line should be all available.
- Press Image Modified to get all parties information.
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Call ForwardThis phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.
- Press Menu → Features → Call forward →Always Forward.
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To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.
- Press Menu →Features → Call forward →Busy forward.
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To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.
- Press Menu →Features → Call forward →No answer forward.
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When the Forward feature is enabled, the Forward Icon will display on Top of the LCD.
To configure Forward via Web Interface
- Setting → Features
- Click On for the Always/Busy/No Answer
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To cancel the forward feature via Phone Interface
- Option 1: To press the key to disable the forward feature.
- Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward
Press and or press to select the disable choice
Press or Save soft key to save the configuration.
To cancel the forward feature via Web Interface
- Setting → Features
- Click Off for the Always/Busy/No Answer
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To configure dynamic forward
Forward an incoming call during the ringing.
- When the phone is ringing, press Forward soft key.
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- Press or press the send soft key, then the call is forwarded.
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Call ReturnThis feature allows you to dial the last phone call you received.
To configure the Call Return via phone interface
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To configure the Call Return via Web interface
- Click Function keys → Line or Memory key.
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- Click the to save the configuration.
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Call Waiting Tone- Click Setting → Features
- Select Call Waiting: On and Call Waiting Tone: On
To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tone
2. Change the Tone Time as you want (for example 3s)
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Hide Caller IDJust enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.
To configure anonymous call
- Press Menu →Features →Anonymous Call
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- Press Menu →Features →Anonymous Call
- Press and or press key to select the disable choice in Anonymous Call filed.
- Press or Save soft key to save the configuration.
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Reject AnonymousIf you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call
- Press Menu →Features →Anonymous Call
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To cancel rejecting anonymous call
- Press Menu →Features →Anonymous Call
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- Press or Save soft key to save the configuration.
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Call MuteWhen you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
To mute the call during a call (including a conference call)
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- To disable the mute function, press again.
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DNDWhen you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.
To enable DND feature
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.
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Key as SendTo configure Key as Send
- Press Menu →Features → Key as Send
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- Press or Save soft key to save the configuration
To cancel # Key as Send
- Press Menu →Features → Key as Send
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- Press or Save soft key to save the configuration
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No Key Entry TimeoutNo Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout
- Click Webpage Setting → Preference
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3. Click the button to save the configuration.
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Dail-Now TimeoutDial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:
- Click Webpage Setting → Preference
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- Click the button to save the configuration
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Keypad LockTo enable Keypad Lock via Phone
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer
3. Press Save or OK key to save the configuration.
To enable Keypad Lock via Phone
- Press Menu→Settings→Advanced Setting→Phone Setting→Lock
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To enable Keypad Lock via Webpage
- Click Webpage Setting → Preference
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To Disable Keypad Lock via Webpage
1. Click Webpage Setting → Preference
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.
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Hot LineTo configure Hot Line
- Press Menu →Features → Hot Line
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To configure Hotline auto dial via Web Interface
- Setting → Features.
- Fill the number in the Hotline Number and Hotline Time-out.
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Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.
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LineIt works same as Line keys.
To configure Line Feature via Web Interface
- Click Function keys → Line or Memory Key.
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- Click the button to save the configuration.
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Speed DialWith this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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Then the selected Line or Memory key will work as Speed Dial.
To configure Speed Dial feature via Web Interface
Click Function keys → Line or Memory key.
Select the wanted Line or Memory key and set as Speed Dial.
Enter the desired phone number in the Value field.
Select the Account ID
Click the to save the configuration.
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BLFYou can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.
- When the monitored line is idle, the light is steady green.
...
To configure a BLF key by phone
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).
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To configure a BLF key by web
- Click Function keys → Line or Memory key.
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- Click the to save the configuration and then restart.
Note: This feature is not available on all servers. For more information, contact your system administrator. After setting the BLF key, do not need to restart the phone. |
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BLF ListTo configure BLF List via web interface:
- Login and click Account
- Click Advanced and then fill the Eventlist BLF URL.
- To configure BLF List Keys
3.1 Click→Function Keys→Memory Key
3.2 Select the BLF List in the Type Field.
3.3. Select Account
- Click Saveset to save the configuration and then restart the Phone.
For more information, please check BLF list Note on www.htek.com .
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Voice MessageThis phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.
To configure the Voice mail feature
- Press Menu→Messages→Voice Mail→Set Voice Mail.
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- Press or Save soft key to save the configuration
Note: This feature is not available on all servers. For more information, contact your system administrator. |
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Direct PickupWith this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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Then the selected Line or Memory key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface
- Click Function keys → Line or Memory key.
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- Click the to save the configuration.
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Group PickupWith this feature, you can pick up the specified group that you want incoming calls.
To configure the Pick up via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the Group Pick up via Web interface
- Click Function keys → Line or Memory key.
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- Click the to save the configuration.
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Call ParkWith this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the Call Park via Web interface
- Click Function key → Line or Memory key.
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For More information for Call Park, please see: Call park note on: http://www.htek.com
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IntercomWhen use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
...
Then the selected Line or Memory key will work as intercom.
To configure Intercom feature via Web Interface
- Click Function keys → Line or Memory key.
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- Click the account
- Select the desired account from the pull-down list of Account in the Account field.
- Click the advanced
- Enable the "Allow Auto Answer By Call-Info"
- Click the button to save the configuration.
Note: This feature is not available on all servers. For more information, contact your system administrator. |
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DTMFWhen the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface
- Click Setting→Preference
- Select On for Keypad DTMF Tone.
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To configure the DTMF via Phone Interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the DTMF via Web interface
- Click Function keys → Line or Memory key.
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- Click the button to save the configuration.
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PrefixIf the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the Prefix via Web interface
- Click Function key → Line or Memory key.
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Then when you press this key, the set value is input directly.
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Local GroupWhen use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the Local Group via Web interface
- Click Function key → Memory Key.
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Then you can press the local group key to access the pre-defined contact group in the local directory quickly.
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XML GroupWhen use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the XML Group via Web interface
- Click Function key → Memory Key.
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- Click the to save the configuration.
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LDAPWhen use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the LDAP via Web interface
- Click Function key → Memory Key.
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- Click the to save the configuration.
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XML BrowserYou can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the XML Browser via Web interface
- Click Function key → Memory Key.
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- Click the button to save the configuration.
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Broadsoft GroupWhen use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the Broadsoft group via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the Broadsoft group via Web interface
- Click Function key → Memory Key.
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- Click the button to save the configuration.
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ConferenceThe Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure Conference via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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ForwardIf the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure Forward via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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TransferYou are able to configure the key as a transfer key to perform the Blind/Attended Transfer.
To configure the Transfer via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure Transfer via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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HoldThe key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure Hold via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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Group ListeningWith this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listenning via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure Group listening via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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DNDIf the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode.
To configure the DND via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
...
To configure DND via Web Interface
- Click Function keys →Memory Key.
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To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.
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RedialIf the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface
- Click Function keys →Line key/Memory key
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- Click the button to save the configuration.
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Send SMSTo send SMS via web Interface
- Click Setting→SMS
- Select the account(from which account the SMS sent)
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To send SMS via phone interface:
- Click Menu→Message→Text Message→Set SMS
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- Enter the target number (to which account the number sent)
- Press the Send button.
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Set SMS Memory KeyTo configure the SMS via Phone Interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure SMS via Web Interface
- Click Function keys →Memory Key.
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RecordWith record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the record via Web Interface
- Click Function keys → Line or Memory key.
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- Click the button to save the configuration.
Note: Please contact the system administrator whether support this feature or not. |
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URL RecordThe phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via phone interface
- Press Menu →Features →Function Keys→ Memory keys as Function Keys → Memory key1(for example)
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To configure the record via Web Interface
- Click Function keys → Memory key.
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- Click the button to save the configuration.
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PagingWith this feature, you can call a paging group directly.
To configure the paging via phone interface
- Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
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To configure the Paging via Web interface
- Click Function keys → Memory key.
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- Click the button to save the configuration.
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Shared LineHtek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the line key as line via Web Interface
- Click Function keys → Line or Memory key.
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- Click the button to save the configuration and then restart.
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Public HoldThe key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure public hold via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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Private HoldThe key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure private hold via Web Interface
- Click Function keys →Memory Key.
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- Click the button to save the configuration.
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Share lineShared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the share line via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the share line feature via web interface:
- Click Function keys →Memory Key.
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Note:
This feature is not available on all servers. For more information, contact your system administrator.
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Hot DeskingHot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the hot desking via web interface:
- Click Function keys →Memory Key.
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To use the Hot desking feature on the user interface:
- Press the Hot desking key when the IP Phone is idle.
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You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your system administrator.
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ACDACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure the ACD via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the ACD via web interface:
- Click Function keys →Memory Key.
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Note:
This feature is not available on all servers. For more information, contact your system administrator.
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Zero TouchYou can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via phone interface
- Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
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To configure the zero touch via web interface:
- Click Function keys →Memory Key.
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To use the zero touch feature on the user interface:
- Press the zero touch key when the IP Phone is idle.
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Note:
This feature is not available on all servers. For more information, contact your system administrator.
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Multicast PagingYou can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.
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Sending RTP StreamTo configure a multicast paging key via phone interface
- Press Menu→Feature →line or memory key→memory key1?e.g.?
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To configure a multicast paging key via web interface
- Function keys→line key:
- Select the desired Key and select multicast paging in the Type.
- Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
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Sending RTP Stream:
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.
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Receiving RTP StreamYou can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field: ? 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest. ? Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec by web interface.
To configure multicast codec key via web interface
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Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.
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Factory Reset
To set Factory Reset by phone interface
- Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset
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To set Factory Reset via web interface
- Click Management → Upgrade
- Click and then confirm the setting.
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Pcap FeatureTo use pcap via web interface:
- Click Management→Tools
- Click Start and then operation the phone
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- Then you'll get the Pacp captures.
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System LogTo download system log via web interface:
- Click Management→Configuration
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- Then you'll get a txt file: syslog.txt.
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UpgradeTo upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:
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To upgrade manually via the Web configuration interface
- Click Management → Upgrade
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- Select the firmware (fw8xx.rom )and then click .
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Configuration File*To download configuration file:*
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*To Restore a configuration file:*
- Click Management → Configuration → Restore configuration
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- Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.
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Why is the phone LCD screen blank?- Ensure your phone is properly plugged into a functional AC outlet.
- Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
- If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
- If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
- Check that the power LED is on to ensure the phone is powered on.
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Why does the phone display "Network Unavailable"?- Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
- Ensure that the switch or hub in your network is operational.
- Contact your system administrator for more information.
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Why can't I get a dial tone?- Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to HU Phone InstallationUH.
- Check whether dial tone is present on one of the audio modes.
- Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
- If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.
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Where to set the tone?You can set the tone on web interface:
- Click Setting→Tones
- Define the dial tone, ringing, busy tone…
- For the tones, you can check with your system administrator.
- More Click Tone Notes.
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How to download XML Configuration?- Click Management→Configuration→
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How to Import Trusted CA certificate?- Click Management→Trusted CA
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How to Import Server CA certificate?- Click Management→Server CA
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How to use Vlan?- For Vlan information, please click VLAN Note
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How to use LLDP?- For LLDP information, please click VLAN Note
- VLAN Notes including:
1. Voice VLAN
2. Major Benefits of Using VLANs
3. VLAN discovery method on Htek ip phones
4. LLDP Feature on Htek IP Phones
5. Supported TLVS of IP Phones
6. Configuring LLDP Feature
7. DHCP VLAN
8. Open the DHCP VLAN on the Htek IP Phones
9. VLAN under Bridge Mode
10. VLAN underNAT Mode
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How to use Open VPN?
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Provisioning Guide on Free PBX:
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Failover Notes- Click [ Failover Note|http://www.hanlongtek.com/uploadfile/swfupload/file/Failover%20Notes.pdf]
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All Documents- Click Documents Guide, you can get all tech files.