Versions Compared

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

Notices Information

...

...

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD.
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

...

...

Safety cautions

  • To use the Phone follow the instructions in this manual.
  • To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
  • The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
  • Do not use the phone during thunderstorms.
  • CE
  • FCC

...

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

...

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.
Anchor_Toc346206964_Toc346206964 Anchor_Toc346281088_Toc346281088 Anchor_Toc347846620_Toc347846620 Anchor_Toc350702741_Toc350702741

...

Anchor_Toc346206959_Toc346206959 Anchor_Toc346281093_Toc346281093 Anchor_Toc347846621_Toc347846621Notices Information
Copyright
Safety cautions
WEEE Warning
Cleaning
Table of Content

Getting Started

Packing List

...

The package contains the following parts, please check if all the items are not missed:

  1. The phone device

Image Removed

  1. The footstand

Image Removed

  1. Handset

Image Removed

  1. Headset cord

...

  1. Power adapter

...

  1. Ethernet cable

Image Removed

  1. Quick installation reference

...

The package contains the following parts, please check if all the items are not missed:

  1. The phone device

Image Added

  1. The footstand

Image Added

  1. Handset

Image Added

  1. Headset cord


Image Added

  1. Power adapter


Image Added

  1. Ethernet cable

Image Added

  1. Quick installation reference



Image Added

Phone Installation

1. Attach the Foot stand

...

...

2. Connect the Handset and optional Headset

Anchor
_Toc346206963
_Toc346206963
Anchor
_Toc346281097
_Toc346281097
Anchor
_Toc347846626
_Toc347846626
Anchor
_Toc350702747
_Toc350702747
Anchor
_Toc437960103
_Toc437960103
3. Connect the Network and Power

Anchor
_Toc347846627
_Toc347846627
Anchor
_Toc350702748
_Toc350702748
Anchor
_Toc437960104
_Toc437960104
Initialization

After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"

And then show "Initializing "during the initialization.

The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.

Then IP Phone will show Reboot information:

By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

Anchor
_Toc347846631
_Toc347846631
Anchor
_Toc350702749
_Toc350702749
Anchor
_Toc391560958
_Toc391560958
Anchor
_Toc437960105
_Toc437960105
Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:

  1. Press Menu →Status →Information

  1. Press Menu →Status →Network


  1. Press Menu →Status →Account



To view the phone status via Web interface:
Login webpage (For How to login, please refer to Web Login)
View the information of Version, Account and Network.

Anchor
_Toc391560959
_Toc391560959
Anchor
_Toc437960106
_Toc437960106
Registration

Wiki Markup
*To register via phone interface:*
\\
Press Menu? Setting?Advanced setting (default password: admin)?Accounts
\\
Select the desired account
\\
Select Enable for Account active
\\
Filled the SIP Server
\\
Filled the Failover SIP server if need (Optional)
\\
Filled the Outbound Proxy (Optional)
\\
Filled the SIP User ID, Authenticate ID
\\
Filled the password, Name (shown on LCD) and Ringtone.
\\
Press Save to save the configuration.
\\
!worddav515258145033b5edda9c43460143242e.png|height=223,width=304!
*Note:*
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
*Additional Information:*
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >()\{\}\[\]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|"
\\
*To register via web interface:*
\\
  1. Login webpage and Click Account→Basic

...

  1. Click to save the configuration.

Note:

  1. All fields with *** must be filled. If changed, it requires a phone restart.
  2. Account Status says the account registered successfully or not.
  3. When change the account information via phone, it will shown Restart note when back to idle page.


Anchor
_Toc391560960
_Toc391560960
Anchor
_Toc437960107
_Toc437960107
Idle Screen

Name

Description

1. Date&Time

It shows the phone's time & date. For Date&time setting, see Time&Date

2. Notice

It shows the phone features status, More see Icon Preview

3. Line Keys

This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer to
Memory Keys

4. Soft Key

This area shows the soft key labels. The default soft key labels are
"History", "Directory", "DND" and "Menu". More to see Programmable Key

5. Default Account

Image ModifiedImage Modified This shows the current use account. User can use to change the default use account.


Anchor
_Toc437960108
_Toc437960108
Getting Familiar with Your Phone

Anchor
_Toc347846632
_Toc347846632
Anchor
_Toc350702750
_Toc350702750
Anchor
_Toc437960109
_Toc437960109
Hardware Components Preview


Item

Description

LCD screen

To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information.

Power Indicator LED

To indicate the power status

Line keys

The phone supported up to 4 accounts

  1. Steady green: idle interface, during a call..
  2. Blink red: a call incoming

Soft keys

Labels automatically to identity their context-sensitive features.

Navigation keys

Image Modified 1. OK.

Image Modified Up arrow key: To move up of the selection shows on the screen.
Image Modified Right arrow key: To move right of the selection
shows on the screen.
Image Modified
Left arrow key: To move left of the selection shows on the screen.
Image Modified
Down arrow key: To move down of the selection shows on the screen.

1. To return to idle screen.
2. To cancel the information or call on the screen.
Image Modified

Mute key

Image Modified 1. To mute the voice during the call (green light).
2. To un-mute the call.

Conference

Image Modified To place a conference call

Memory Keys

To be configured as different function as:

  1. Line
  2. Speed Dial
  3. BLF
  4. BLF List
  5. Voice mail
  6. Direct Pickup
  7. Group Pickup
  8. Call Park
  9. Intercom
  10. DTMF
  11. Prefix
  12. Hold
  13. Conference
  14. DND
  15. Redial
  16. Transfer
  17. SMS
  18. Hot -desking
  19. Call Return
  20. Paging
  21. Record
  22. Shared Line

    The LED lights status when set as Shared line:
    Stay green: Idle
    Stay red: Busy 
    Blinked green: Ring Back
    Blinked red: A call incoming
    Steady orange: During a call
    Blinked orange: Public Hold
    Blinked green: Private Hold
    Light Drown: Unregistered

Speaker

Image Modified Press this button to place a call in hands-free mode.

Redial

Image Modified To dial the previous dialed number.
To act as send key.

Volume


To decrease the volume.
Image ModifiedImage Modified
To increase the volume.

Hold

Image Modified To hold or to resume a call during a conversation.

Information

Image Modified To show the accounts status and some other relevant information.

Transfer

To transfer a call to a third party.
Image Modified To enable or disable Forward feature during the idle page.

Alphanumeric keypad

To enter the phone numbers, letters and so on.

Message

Image Modified To indicator the New message, and press to read.

Headset

Image Modified To indicate that the phone is or not in Headset mode.


Anchor
_Toc347846635
_Toc347846635
Anchor
_Toc350702753
_Toc350702753
Anchor
_Toc346206957
_Toc346206957
Anchor
_Toc346281091
_Toc346281091
Anchor
_Toc347846633
_Toc347846633
Anchor
_Toc350702751
_Toc350702751
Anchor
_Toc437960110
_Toc437960110
Icon Preview

Icon

Description

Image Modified

Network down

Image Modified

Registered succeed

Image Modified

Unregistered

Image Modified

Speakerphone mode

Image Modified

Handset mode

Image Modified

Headset mode

Image Modified

Voice messages

Image Modified

Text message

Image Modified

Mute

Image Modified

Do Not Disturb

Image Modified

Volume is 0

Image Modified

Hold

Image Modified

Received calls

Image Modified

Dialed Calls

Image Modified

Missed calls

Image Modified

Forward calls

Image Modified

Conference

Image Modified

Keypad locked

Image Modified

Keypad unlocked


Anchor
_Toc391560964
_Toc391560964
Anchor
_Toc437960111
_Toc437960111
LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting

Anchor
_Power_Indicator_LED
_Power_Indicator_LED
Anchor
_Toc391560965
_Toc391560965
Anchor
_Toc437960112
_Toc437960112
Power Indicator LED

LED Status

Description

Blinked green

Ringing or have missed call

Steady Green

Idle status(Power on)

Off

Powered off.


Anchor
_Toc391560966
_Toc391560966
Anchor
_Toc437960113
_Toc437960113
Line LED:(Line or Memory Key set as Line)

LED Status

Description

Steady Green

Hold

Steady Green

Offhook or during a conversation.

Blinked red

Ringing.

Off

Idle staus


Anchor
_Toc391560967
_Toc391560967
Anchor
_Toc437960114
_Toc437960114
BLF or BLF List Key LED (sad) Line/Memory Key set as BLF)


LED Status

Description

Steady Green

Idle status for the monitored line

Steady Red

The monitored line is calling or during a call

Blinked red

The monitored line is ringing.

Off

All other unknown status


Anchor
_Toc391560968
_Toc391560968
Anchor
_Toc437960115
_Toc437960115
Shared Line Key LED:

LED Status

Description

off

Idle status

Stay green

a member of the SCA group in off-hook status

Stay red

Other member of the SCA group's led status when a member of the SCA group in off-hook status

Blinked green every 500ms

a member of the SCA group in Private hold status.

Stay red

Other member of the SCA group's led status when a member of the SCA group in Private hold status

Blinked green every 500ms

a member of the SCA group in public hold status

Blinked red every 500ms

Other member of the SCA group's led status when a member of the SCA group in public hold status

Blinked green every 500ms

a member of the SCA group in progressing status

Stay red

Other member of the SCA group's led status when a member of the SCA group in progressing status

Blinked red every 100ms

Alerting

Stay green

a member of the SCA group in active status when there is an incoming call designated for the SCA group

Stay red

Other member of the SCA group's led status when a member of the SCA group in active status


Anchor
_Toc391560969
_Toc391560969
Anchor
_Toc437960116
_Toc437960116
Other Key Led

Key

Description

Headset Key

When use in headset mode, the led is steady green or the LED is off.

Message Key

Blinked green when there is new messages or the LED is off.

Mute Key

Red when the mute the call, or the LED is off.


Anchor
_Info_Key_Instruction
_Info_Key_Instruction
Anchor
_Toc391560970
_Toc391560970
Anchor
_Toc437960117
_Toc437960117
Info Key Instruction

Info Key plays many roles in this phone:

...

  1. Get the full information of the item with . When the item with , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.


  1. Fast access to the new missed or Forward calls, New Voicemail or Text Message.


  1. Get all other parties information during a conference.


Anchor
_Toc391560971
_Toc391560971
Anchor
_Toc437960118
_Toc437960118
User Interface

There are two ways to customize specific configurations on your IP phone:

  • ? The user interface on the IP phone
  • ? The user interface in a web browser on your PC


The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface.
Phone Interface Overview

Option

 


Status

Model

 


IP

 


MAC

 


Firmware

 


Hardware

 


Network

 


Account

 


Device Cert

 


Language

Features

Call Forward

 


Function Key(Line and Memory key setting)
More Key see Memory Key Overview

 


Key as Send

 


Hot Line

 


Anonymous Call

 


DND

 


History Setting

Basic Settings

Language

 


Time & Date

 


Time & Date Format

 


DHCP Time

 


Ring tone

 


Screensaver…

Advanced Settings

Account Registeration

 


Network

 


Factory Reset

 


Auto provision

Directory

All Contacts

 


Local Contacts

 


Remote Contacts

 


Broadsoft Contacts

 


Blacklist Contacts

 


AP Contacts

History

Local History

 


Network CallLog

Message

Voice Mail set and View. Text Message view and set.

Others

Factory Function

 


System Restart

 


Device Reboot

 


Pcap Feature


Anchor
_Memory_Key_Function_Overview_1
_Memory_Key_Function_Overview_1
Anchor
_Toc391560972
_Toc391560972
Anchor
_Toc437960119
_Toc437960119
Memory Key Function Overview


Anchor
_Toc437960120
_Toc437960120
Basic Features Configuration

This part will mainly introduce the basic configuration as the Time, Language, and Volume…

Anchor
_Toc437960121
_Toc437960121
Web Login

  1. Get the IP address: Press Menu →Status →Information.


  1. Input the IP Address in the web browser.

...

  1. Input the user name (default is admin), password (default is admin).


  1. Login successfully.


Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not "5060", then "SIP Server" should be set as "SIP Server's IP address: server port.", for example, "192.168.0.122: 5090".


Anchor
_Toc347846646
_Toc347846646
Anchor
_Toc350702764
_Toc350702764
Anchor
_Toc437960122
_Toc437960122
Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface

...


To change to password via Web Interface

  1. Management → Password


  1. Fill the value

...

  1. Click to save the configuration.



Note:
When you use the web interface: user name: admin password: admin(default)


Anchor
_Toc347846647
_Toc347846647
Anchor
_Toc350702765
_Toc350702765
Anchor
_Toc391560976
_Toc391560976
Anchor
_Toc437960123
_Toc437960123
Basic Network Setting

Htek IP Phone support three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

Anchor
_Toc391560977
_Toc391560977
Anchor
_Toc437960124
_Toc437960124
WAN Port

To configure a static IP address via phone interface:

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.

...

  1. Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.


  1. Click Save and restart the phone.



Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password.
To configure PPPoE via phone interface:

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.

...



To configure DHCP via phone interface:

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →DHCP mode.

...


To configure Network via web interface:

  1. Click Network→Basic


  1. Select the desired Type: DHCP, Static or PPPoE

...

  1. Click the SaveSet and restart the phone.


Note:
Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.


Anchor
_Toc391560978
_Toc391560978
Anchor
_Toc437960125
_Toc437960125
PC Port

Two modes for PC port: bridge and router.
To configure PC Bridge via Phone interface:

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Bridge mode.

...


To configure PC router via Phone interface:

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Router mode.

...


To configure Bridge via web interface:

  1. Click Network→Basic


  1. Select

...



To configure Router via web interface:

  1. Click Network→Basic


  1. Select As Router

...

  1. Click and restart the phone


Anchor
_Toc375055841
_Toc375055841
Anchor
_Toc437960126
_Toc437960126
Language

The default Phone interface language is English.
To change the language via Phone interface

  1. Press Menu → Setting → Basic Settings → Language.

...



To change the language via Web Interface

  1. Setting → Preference →Web Language

...

  1. Press to save the configuration.


Note:
All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.


Anchor
_Time_and_Date
_Time_and_Date
Anchor
_Toc347846640
_Toc347846640
Anchor
_Toc350702758
_Toc350702758
Anchor
_Toc391560982
_Toc391560982
Anchor
_Toc375055842
_Toc375055842
Anchor
_Toc437960127
_Toc437960127
Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.


To configure the time and Date by SNTP setting

...

  1. Fill the NTP server1, NTP Server2, and Daylight Saving.
  2. Press or Save soft key to save the configuration.

Note:
Press Image Modified , all zone will show on the display, select the one you want and press save or confirm key to save the configuration.


To configure time and date manually

...



To configure the Time & Date Format

  1. To press Menu → Setting → Basic setting → Time & Date Format
  2. Press and or press to change between 12 Hour or 24 Hour.
  3. Press and or press to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
  4. Press or Save soft key to save the configuration.



To configure the DHCP time

  1. To press Menu → Setting → Basic setting → DHCP time
  2. Press and or press to change between Disable and Enable.
  3. Press or Save soft key to save the configuration.

...

Login name: admin, password: admin(default)

  1. Setting → Date &Time →NTP Server

...


To change the Time Zone and Date Display Format via web interface

  1. Setting → Date &Time


  1. Select the necessary one.

...

  1. Press to save the configuration.


Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.

Anchor
_Toc347846636
_Toc347846636
Anchor
_Toc350702754
_Toc350702754

Anchor
_Toc391560984
_Toc391560984
Anchor
_Toc375055843
_Toc375055843
Anchor
_Toc437960128
_Toc437960128
Ring Tone

You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface

  1. Press Menu → Setting → Basic Settings → Ring Tone.
  2. Press and to select the aimed one.
  3. Press or Save soft key to save the configuration.



To adjust the Ring Tone Type via Web Interface

  1. Setting → Preference → Ring Tone

...



To configure Distinctive Ring Tone via Phone Interface

  1. Press Directory


  1. Select the target contact

...



To configure Distinctive Ring Tone via Web Interface

  1. Directory → Directory → Contact

...

  1. Click to save the configuration.



Anchor
_Wallpaper
_Wallpaper
Anchor
_Toc376273643
_Toc376273643
Anchor
_Toc391560986
_Toc391560986
Anchor
_Toc392072400
_Toc392072400
Anchor
_Toc375055844
_Toc375055844
Anchor
_Toc437960129
_Toc437960129
Volume

You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume

...


To adjust the handset volume
To press and during a call in handset mode.
To adjust the headset volume
To press and during a call in headset mode.
To adjust the speaker Volume
To press and during a call in speaker mode.

Anchor
_Toc347846641
_Toc347846641
Anchor
_Toc350702759
_Toc350702759
Anchor
_Toc347846639
_Toc347846639
Anchor
_Toc350702757
_Toc350702757

Anchor
_Toc437960130
_Toc437960130
Screen Saver

There are two types of screen saver: Logo & Time and Logo
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Logo: It works with the Time & Logo, when enter the value, it will disyplay the time and the entered value in turns.
To enable screen saver via Phone interface:

  1. To press Menu → Setting →Basic Setting →Screensaver...
  2. Press and or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.

...



To disable screen saver via Phone interface

  1. To press Menu → Setting →Basic Setting →Screensaver...
  2. Press and or press Switch soft key to Choose the Time-out as off.
  3. Press or Save soft key to save the selected configuration.

...


To wake up screen saver via Web interface:
1. Click Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial

Anchor
_Toc347846644
_Toc347846644
Anchor
_Toc350702762
_Toc350702762
Anchor
_LED_Status_Setting
_LED_Status_Setting
Anchor
_Toc391560988
_Toc391560988
Anchor
_Toc437960131
_Toc437960131
Backlight

To set Backlight via web interface:

  1. Click setting→Preference


  1. Enter the time for Backlight time(In seconds).

...


The default is 0, which means Backlight is always on.

Anchor
_Toc391560989
_Toc391560989
Anchor
_Toc437960132
_Toc437960132
Contact Management

This section provides the operating instructions for managing contacts. The topics
include:

  • Local Directory
  • Blacklist
  • Remote Phonebook
  • Call History
  • LDAP
  • BroadSoft Phonebook
  • CallLog
  • Search Contact


Anchor
_Toc391560991
_Toc391560991
Anchor
_Toc375055845
_Toc375055845
Anchor
_Toc437960133
_Toc437960133
Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually

  1. Press Menu → DIR → Contacts


  1. Press Add soft key


.

  1. Enter the necessary information as Name, Phone number…
  2. Press save soft key or to add the contacts successfully.


To add contacts from History

  1. Press History soft key or press Menu → History → Local History
  2. Press and to select the targeted one. (Press and switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).

...



To add contacts via web interface

  1. Click Directory→Directory

...


To add blacklist from history

  1. Press History soft key or press Menu → History →Local history
  2. Press and to select the targeted one.
  3. Press Option soft key → Add to Blacklist
  4. Edit the necessary information as Name, Phone number…
  5. Press save soft key or to add successfully.


C: To import or export the contact list
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via web interface.
To import an XML file of contact list via web interface:
1. Click on Directory
2. Click Browse to select a contact list file (file format must be .xml) from your local system.
3. Click Import XML to import the contact list.
To export an XML file of contact list via web interface:
1. Click on Directory
2. Click Export XML to export the contact list.
To import a CSV file of contact list via web interface:
1. Click on Directory
2. Click Browse to select a contact list file (file format must be .csv) from your local system.
3. Click Import Csv to import the contact list.
To export a CSV file of contact list via web user interface:

  1. Click on Directory


  1. Click Export Csv to export the contact list.


Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

Anchor
_Toc437960134
_Toc437960134
Remote Phonebook

To set Romote PhoneBook via web interface:

  1. Login the webpage and click Directory→Remote Phone Book

...



To check the contacts via phone interface:
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only support 1000 contacts.

Anchor
_Toc391560992
_Toc391560992
Anchor
_Toc437960135
_Toc437960135
Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via phone interface:

  1. Press Menu→Feature→History Setting
  2. Press and or Switch soft key to enable History record.
  3. Press Save soft key to save the configuration.



To check the call history via phone interface:

  1. Press the History soft key. The LCD screen displays All Calls list.

...



To delete an entry from the call history list via phone interface::

  1. Press the History soft key.

...


To delete all entries from the call history list via phone interface:

  1. Press the History soft key.

...



To Dial a call from Call History via web interface:

  1. Click Directory→Call History

...



To Dial a call from Call History via phone interface:
1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key.

Anchor
_Toc391560993
_Toc391560993
Anchor
_Toc437960136
_Toc437960136
LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via web interface:

  1. Login webpage and click Directory→LDAP
  2. Filled the LDAP Name Filter:
    1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
    2. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.

...

This This parameter specifies the number attributes for LDAP searching.

  1. Filled Server Address: Fill the domain name or IP address of the LDAP Server.

For example: 192.168.0.124

  1. Port(the port of the LDAP Serve) Base, User Name, Password

...


Following is the example screenshot for the configuration.


To Configure LDAP Key
To configure LDAP Key via web interface:

  1. Click Function Key→Memory Key→ choose Memory Key 1(for example)

...



To Configure LDAP Key via phone interface:

  1. Press Menu→Feature→Function Keys→Memory Keys as Function Keys→Memory Key 1

...


When press the LDAP Key the LCD will display as following:

For More detail, please refer to LDAP Notes on www.htek.com

Anchor
_Toc391560994
_Toc391560994
Anchor
_Toc437960137
_Toc437960137
Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory.
To Configure Broadsoft via web interface:

  1. To click Directory→Broadsoft

...

  1. Click to save the configuration.


Anchor
_Toc391560995
_Toc391560995
Anchor
_Toc437960138
_Toc437960138
Call log

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log.
To Configure Call log via web interface:

  1. To click Directory→Call log

...

  1. Click to save the configuration.


Anchor
_Toc427937048
_Toc427937048
Anchor
_Toc437960139
_Toc437960139
Search Contact:

You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

...

  1. Click the LDAP function key.
  2. Enter the first character or more of contact's name.
  3. Select the desired the remote contact and click Enter softkey.
  4. Then IP Phone will display the relevant contacts automatically within Search Delay.


Anchor
_Toc391560996
_Toc391560996
Anchor
_Toc437960140
_Toc437960140
Other features settings

Anchor
_Toc391560997
_Toc391560997
Anchor
_Toc437960141
_Toc437960141
Dial Plan

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#

Grammer

Description

x

any digit from 0-9;

xx+

at least 2 digit number;

^

exclude;

,

hear dial tone;

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="20282c86-ee94-493b-b14a-31a0f1a31bd8"><ac:plain-text-body><![CDATA[

[3-5]

any digit of 3, 4, or 5;

]]></ac:plain-text-body></ac:structured-macro>

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="219ebf16-2b1a-4285-b64e-bf8632591273"><ac:plain-text-body><![CDATA[

[147]

any digit 1, 4, or 7;

]]></ac:plain-text-body></ac:structured-macro>

<2=011>

replace digit 2 with 011 when dialing.


To configure dial plan via web interface:

  1. Click Account—Advanced—Dial Plan.

...

  1. Click SaveSet to save the configuration.


Note:
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="384403c7-6108-4132-b572-4fe69197bc7b"><ac:plain-text-body><![CDATA[Illegal input will fall back to default: {[x]+}. For More, please refer to[ *dial plan

http://www.hanlongtek.com/uploadfile/swfupload/file/Dial%20plan%20Notes.pdf] on [www.htek.com

http://www.h-tek.com]

]]></ac:plain-text-body></ac:structured-macro>


Anchor
_Toc391560998
_Toc391560998
Anchor
_Toc437960142
_Toc437960142
Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via web interface:

...

  1. Click SaveSet to save the configuration.


Anchor
_Toc391560999
_Toc391560999
Anchor
_Toc437960143
_Toc437960143
LED Status Setting

The LED Status setting mainly defines the power indicator LED.
To configure LED Status via web interface:

  1. Click Setting→Preference


  1. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.

...


For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED]

Anchor
_Toc391561000
_Toc391561000
Anchor
_Toc437960144
_Toc437960144
Action URL

To configure action url via web interface:

  1. Click Setting→Action URL


  1. Filled the needed value in the necessary blank.

...


Click Action URL for more how to use, or check on www.htek.com

Anchor
_Toc391561001
_Toc391561001
Anchor
_Toc437960145
_Toc437960145
Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key display when dialing, or talking.
To configure Soft key via web interface:

  1. Click Setting→Softkey Layout

...

Disable to Enable field. Delete the Enable, and it will back to Disable field.

  1. Click or to change to position or each feature.

...

  1. Click to save the configuration.


Note:

  1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more.


Anchor
_Toc398300229
_Toc398300229
Anchor
_Toc437960146
_Toc437960146
Ext Key

It only works when there is expansion module connected with the phone.
For Ext Key configuration, please refer to: UC40 User manual.

Anchor
_Programmable_Key
_Programmable_Key
Anchor
_Toc391561002
_Toc391561002
Anchor
_Toc437960147
_Toc437960147
Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via web interface:

  1. Click Function Keys→Programmable Keys

...

  1. By clicking , all setting of the keys will be back to default.


Anchor
_Toc437960148
_Toc437960148
Basic Call Features

Anchor
_Toc347846649
_Toc347846649
Anchor
_Toc350702767
_Toc350702767
Anchor
_Toc347846648
_Toc347846648
Anchor
_Toc350702766
_Toc350702766
Anchor
_Toc375055847
_Toc375055847
Anchor
_Toc437960149
_Toc437960149
Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.
To place a call by Handset

  1. Pick up the handset, or press a line key and dial the necessary number.
  2. Press or press the send softkey, then the call is sending.


To place a call by Headset:

  1. Press the ( light is Green),
  2. Enter the desired number.
  3. Press or press the Send softkey, then the call is sending.


Using headset to place and answer calls for all time
1. Click webpage Setting →Preference
2. HeadSet Priority →Enable
3. Ring Device For HeadSet →User Headset
4. Press

Placing a call by hands-free speakerphone

  1. Press the , or press the Line key, then you can hear the dial tone.
  2. Press the number.
  3. Press or press the Send soft key, then the call is sending.


To place a call by call history or Directory

  1. Press the History soft key (On the idle page) or Menu → History /Directory
  2. Press and to select the targeted one.
  3. Press Send soft key to make the call.


Note:

  1. The Image Modified key is set to be a send key. For more information, refer to the Key as Send on page
  2. During the call, you can also change among Headset, Handset or Free-speaker mode.


Making two calls with one line and one account
1. Press a line key and dial one phone number, then make a call.
2. Press the corresponding line key
3. Dial another phone number,

  1. Press the Send soft key, or , then make the second call.


Anchor
_Toc347846650
_Toc347846650
Anchor
_Toc350702768
_Toc350702768
Anchor
_Toc375055848
_Toc375055848
Anchor
_Toc437960150
_Toc437960150
End a Call

Here shows to end a call during three mode:
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press
To end a call under Headset Mode
Press the Cancel soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press , or press .

Note:

  1. During the conference, to end the call is same as mentioned above.


Anchor
_Toc437960151
_Toc437960151
Redial a Call

To redial the last placed call from the IP Phone
Press directly when LCD is on the idle interface.

Anchor
_Toc347846651
_Toc347846651
Anchor
_Toc350702769
_Toc350702769
Anchor
_Toc437960152
_Toc437960152
Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker

  1. Option 1: Press directly.


  1. Option 2: Press Answer soft key.

...


Moreover, some other action can be done by soft key when the call is coming.

  1. To press the Reject soft key to reject the call. Or press to reject the current call.

...

  1. To press Silence soft key, and then the call will keep silent, no ring tone display.

Anchor
_Toc391561009
_Toc391561009
Anchor
_Toc437960153
_Toc437960153
Incoming Call Show Mode

There are two incoming call show mode for this phone:

  1. name and number of the contacts
  2. name and number of the incoming call and the account which is connecting


To set incoming call show mode via web interface:

  1. Click setting→ preference

...

  1. Click to save the setting.


Anchor
_Toc437960154
_Toc437960154
Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Webpage

  1. To Click Account → Advanced

...



To Disable Auto Answer via Webpage

  1. To Click Account → Advanced

...

  1. To click Saveset to save the configuration.


Anchor
_Toc347846652
_Toc347846652
Anchor
_Toc350702770
_Toc350702770
Anchor
_Toc437960155
_Toc437960155
Call Hold

When use hold feature, the Hold icon will show on the display.

To make a call on hold during three modes:
To hold a call under handset mode:

  1. Press Hold soft key or to hold the current call.

...


To hold a call under headset mode:

  1. Press Hold soft key or to hold the current call.

...


To hold a call during the speaker mode:

  1. Press Hold soft key or to hold the current call.

...

  1. Press Resume soft key or to resume the call on hold.


Anchor
_Toc347846653
_Toc347846653
Anchor
_Toc350702771
_Toc350702771
Anchor
_Toc437960156
_Toc437960156
Call Transfer

This phone supports blind, attended and Semi-Attended Transfer.

Anchor
_Toc238354287
_Toc238354287

Blind Transfer
When you use this feature, you can transfer

  1. Press or Transfer soft key during the conversation, the call is on hold now.

...

Anchor
_Toc238354288
_Toc238354288

Attended Transfer
When you use this feature, you can

  1. Press or transfer soft key during the conversation, the call is on hold now.

...

  1. Start the second conversation, press or transfer soft key, then, transfer completed.


NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile.

Anchor
_Toc347846654
_Toc347846654
Anchor
_Toc350702772
_Toc350702772

Semi-Attended Transfer

  1. Press or transfer soft key during the conversation, the call is on hold now.

...

  1. Press or the Tran soft key, and now the Semi-attended transfer completed.


BLF Transfer

  1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF


  1. Press or transfer soft key during the conversation, the call is on hold now.

...


Hold transfer on hook:
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.

Transfer to New Call via web interface
1. Click Setting → Feature
2. Select Transfer Mode via DSS key → New Call

3. Select the desired Line and select Transfer in the Type.
4. Enter the phone number in the Value field.

NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.


Anchor
_Toc437960157
_Toc437960157
Call Conference

This IP Phone supports up to 5-way conference.
5-way conference

...

  1. A end the call, the conference is finished.


Note:

  1. If C does not answer the call, A can back to continue the conversation with B;
  2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  3. The conference feature is not available on all servers. For more information, contact your system administrator.
  4. To realize the 5 way conference, the line should be all available.
  5. Press Image Modified to get all parties information.

Anchor
_Toc347846655
_Toc347846655
Anchor
_Toc350702773
_Toc350702773

Anchor
_Toc437960158
_Toc437960158
Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward

To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

  1. Press Menu → Features → Call forward →Always Forward.

...



To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

  1. Press Menu →Features → Call forward →Busy forward.

...



To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

  1. Press Menu →Features → Call forward →No answer forward.

...


When the Forward feature is enabled, the Forward Icon will display on Top of the LCD.

To configure Forward via Web Interface

  1. Setting → Features


  1. Click On for the Always/Busy/No Answer

...




To cancel the forward feature via Phone Interface

  1. Option 1: To press the key to disable the forward feature.
  2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward

Press and or press to select the disable choice
Press or Save soft key to save the configuration.
To cancel the forward feature via Web Interface

  1. Setting → Features


  1. Click Off for the Always/Busy/No Answer

...


To configure dynamic forward
Forward an incoming call during the ringing.

  1. When the phone is ringing, press Forward soft key.

...

  1. Press or press the send soft key, then the call is forwarded.

Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.


Anchor
_Toc437960159
_Toc437960159
Call Return

This feature allows you to dial the last phone call you received.
To configure the Call Return via phone interface

...


To configure the Call Return via Web interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the to save the configuration.


Anchor
_Toc398041776
_Toc398041776
Anchor
_Toc398135332
_Toc398135332
Anchor
_Toc398220667
_Toc398220667
Anchor
_Toc398300243
_Toc398300243
Anchor
_Toc437960160
_Toc437960160
Call Waiting Tone

  1. Click Setting → Features


  1. Select Call Waiting: On and Call Waiting Tone: On



To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tone

2. Change the Tone Time as you want (for example 3s)

Anchor
_Toc347846645
_Toc347846645
Anchor
_Toc350702763
_Toc350702763
Anchor
_Toc437960161
_Toc437960161
Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.
To configure anonymous call

  1. Press Menu →Features →Anonymous Call

...

  1. Press Menu →Features →Anonymous Call
  2. Press and or press key to select the disable choice in Anonymous Call filed.
  3. Press or Save soft key to save the configuration.


Anchor
_Toc437960162
_Toc437960162
Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

  1. Press Menu →Features →Anonymous Call

...


To cancel rejecting anonymous call

  1. Press Menu →Features →Anonymous Call

...

  1. Press or Save soft key to save the configuration.


Anchor
_Toc347846662
_Toc347846662
Anchor
_Toc350702780
_Toc350702780
Anchor
_Toc437960163
_Toc437960163
Call Mute

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).

To mute the call during a call (including a conference call)

...

  1. To disable the mute function, press again.

Anchor
_Toc347846663
_Toc347846663
Anchor
_Toc350702781
_Toc350702781
Anchor
_Toc437960164
_Toc437960164
DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.

To enable DND feature
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Anchor
_Toc437960165
_Toc437960165
Key as Send

To configure Key as Send

  1. Press Menu →Features → Key as Send

...

  1. Press or Save soft key to save the configuration



To cancel # Key as Send

  1. Press Menu →Features → Key as Send

...

  1. Press or Save soft key to save the configuration


Anchor
_Toc437960166
_Toc437960166
No Key Entry Timeout

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout

  1. Click Webpage Setting → Preference

...


3. Click the button to save the configuration.

Anchor
_Toc427937076
_Toc427937076
Anchor
_Toc437960167
_Toc437960167
Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:

  1. Click Webpage Setting → Preference

...

  1. Click the button to save the configuration


Anchor
_Toc437960168
_Toc437960168
Keypad Lock

To enable Keypad Lock via Phone
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer
3. Press Save or OK key to save the configuration.
To enable Keypad Lock via Phone

  1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock

...


To enable Keypad Lock via Webpage

  1. Click Webpage Setting → Preference

...



To Disable Keypad Lock via Webpage
1. Click Webpage Setting → Preference
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.

Anchor
_Toc437960169
_Toc437960169
Hot Line

To configure Hot Line

  1. Press Menu →Features → Hot Line

...


To configure Hotline auto dial via Web Interface

  1. Setting → Features.


  1. Fill the number in the Hotline Number and Hotline Time-out.

...


Anchor
_Toc350702790
_Toc350702790
Anchor
_Toc347846664
_Toc347846664
Anchor
_Toc350702782
_Toc350702782
Anchor
_Toc391561024
_Toc391561024

Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

Anchor
_Toc437960170
_Toc437960170
Function Key Features Settings

Anchor
_Toc388952858
_Toc388952858
Anchor
_Line
_Line
Anchor
_Toc391561025
_Toc391561025
Anchor
_Toc437960171
_Toc437960171
Line

It works same as Line keys.
To configure Line Feature via Web Interface

  1. Click Function keys → Line or Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Speed_Dial
_Speed_Dial
Anchor
_Toc391561026
_Toc391561026
Anchor
_Toc437960172
_Toc437960172
Speed Dial

With this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


Then the selected Line or Memory key will work as Speed Dial.
To configure Speed Dial feature via Web Interface
Click Function keys → Line or Memory key.
Select the wanted Line or Memory key and set as Speed Dial.
Enter the desired phone number in the Value field.
Select the Account ID
Click the to save the configuration.

Anchor
_BLF_1
_BLF_1
Anchor
_Toc391561027
_Toc391561027
Anchor
_Toc437960173
_Toc437960173
BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.

  1. When the monitored line is idle, the light is steady green.

...


To configure a BLF key by phone

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example).

...


To configure a BLF key by web

  1. Click Function keys → Line or Memory key.

...

  1. Click the to save the configuration and then restart.


Note:
This feature is not available on all servers. For more information, contact your system administrator.
After setting the BLF key, do not need to restart the phone.


Anchor
_Voice_Message
_Voice_Message
Anchor
_BLF_List
_BLF_List
Anchor
_Toc391561028
_Toc391561028
Anchor
_Toc437960174
_Toc437960174
BLF List

To configure BLF List via web interface:

  1. Login and click Account

  1. Click Advanced and then fill the Eventlist BLF URL.


  1. To configure BLF List Keys


3.1 Click→Function Keys→Memory Key
3.2 Select the BLF List in the Type Field.
3.3. Select Account

    1. Click Saveset to save the configuration and then restart the Phone.


For more information, please check BLF list Note on www.htek.com .

Anchor
_Direct_Pickup
_Direct_Pickup
Anchor
_Toc391561030
_Toc391561030
Anchor
_Toc375055866
_Toc375055866
Anchor
_Toc437960175
_Toc437960175
Voice Message

This phone supports Voicemail, and when there is message, the message will will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone.

To configure the Voice mail feature

  1. Press Menu→Messages→Voice Mail→Set Voice Mail.

...

  1. Press or Save soft key to save the configuration


Note:
This feature is not available on all servers. For more information, contact your system administrator.


Anchor
_Toc437960176
_Toc437960176
Direct Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


Then the selected Line or Memory key will work as Direct Pickup.
To configure Direct Pickup feature via Web Interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the to save the configuration.


Anchor
_Group_Pickup
_Group_Pickup
Anchor
_Toc391561031
_Toc391561031
Anchor
_Toc437960177
_Toc437960177
Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pick up via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the Group Pick up via Web interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the to save the configuration.


Anchor
_Call_Park
_Call_Park
Anchor
_Toc391561032
_Toc391561032
Anchor
_Toc437960178
_Toc437960178
Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the Call Park via Web interface

  1. Click Function key → Line or Memory key.

...



For More information for Call Park, please see: Call park note on: http://www.htek.com

Anchor
_Toc347846665
_Toc347846665
Anchor
_Toc350702783
_Toc350702783
Anchor
_Intercom
_Intercom
Anchor
_Toc391561033
_Toc391561033
Anchor
_Toc437960179
_Toc437960179
Intercom

When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


Then the selected Line or Memory key will work as intercom.

To configure Intercom feature via Web Interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the account
  2. Select the desired account from the pull-down list of Account in the Account field.
  3. Click the advanced
  4. Enable the "Allow Auto Answer By Call-Info"
  5. Click the button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_BLF
_BLF

Anchor
_DTMF
_DTMF
Anchor
_Toc391561034
_Toc391561034
Anchor
_Toc437960180
_Toc437960180
DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface

  1. Click Setting→Preference


  1. Select On for Keypad DTMF Tone.

...



To configure the DTMF via Phone Interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the DTMF via Web interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the button to save the configuration.


Anchor
_Prefix
_Prefix
Anchor
_Toc391561035
_Toc391561035
Anchor
_Toc437960181
_Toc437960181
Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the Prefix via Web interface

  1. Click Function key → Line or Memory key.

...


Then when you press this key, the set value is input directly.

Anchor
_Toc390776801
_Toc390776801
Anchor
_Local_Group
_Local_Group
Anchor
_Toc391561036
_Toc391561036
Anchor
_Toc437960182
_Toc437960182
Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the Local Group via Web interface

  1. Click Function key → Memory Key.

...


Then you can press the local group key to access the pre-defined contact group in the local directory quickly.

Anchor
_Toc390776802
_Toc390776802
Anchor
_XML_Group
_XML_Group
Anchor
_Toc391561037
_Toc391561037
Anchor
_Toc437960183
_Toc437960183
XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the XML Group via Web interface

  1. Click Function key → Memory Key.

...

  1. Click the to save the configuration.


Anchor
_Toc390776803
_Toc390776803
Anchor
_LDAP
_LDAP
Anchor
_Toc391561038
_Toc391561038
Anchor
_Toc437960184
_Toc437960184
LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the LDAP via Web interface

  1. Click Function key → Memory Key.

...

  1. Click the to save the configuration.


Anchor
_Toc390776804
_Toc390776804
Anchor
_XML_Browser
_XML_Browser
Anchor
_Toc391561039
_Toc391561039
Anchor
_Toc437960185
_Toc437960185
XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the XML Browser via Web interface

  1. Click Function key → Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Toc390776805
_Toc390776805
Anchor
_Broadsoft_Group
_Broadsoft_Group
Anchor
_Toc391561040
_Toc391561040
Anchor
_Toc437960186
_Toc437960186
Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the Broadsoft group via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the Broadsoft group via Web interface

  1. Click Function key → Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Toc390776806
_Toc390776806
Anchor
_Conference
_Conference
Anchor
_Toc391561041
_Toc391561041
Anchor
_Toc437960187
_Toc437960187
Conference

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as .
To configure the Conference via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure Conference via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Forward
_Forward
Anchor
_Toc390776807
_Toc390776807
Anchor
_Toc391561042
_Toc391561042
Anchor
_Toc437960188
_Toc437960188
Forward

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure Forward via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Forward_1
_Forward_1
Anchor
_Toc390776808
_Toc390776808
Anchor
_Transfer
_Transfer
Anchor
_Toc391561043
_Toc391561043
Anchor
_Toc437960189
_Toc437960189
Transfer

You are able to configure the key as a transfer key to perform the Blind/Attended Transfer.

To configure the Transfer via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure Transfer via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Hold
_Hold
Anchor
_Toc390776809
_Toc390776809
Anchor
_Toc391561044
_Toc391561044
Anchor
_Toc437960190
_Toc437960190
Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.

To configure the Hold via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure Hold via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_Group_Listening
_Group_Listening
Anchor
_Toc390776810
_Toc390776810
Anchor
_Toc391561045
_Toc391561045
Anchor
_Toc437960191
_Toc437960191
Group Listening

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listenning via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure Group listening via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_DND
_DND
Anchor
_Toc390776811
_Toc390776811
Anchor
_Toc391561046
_Toc391561046
Anchor
_Toc437960192
_Toc437960192
DND

If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode.

To configure the DND via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure DND via Web Interface

  1. Click Function keys →Memory Key.

...


To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Anchor
_Redial
_Redial
Anchor
_Toc390776812
_Toc390776812
Anchor
_Toc391561047
_Toc391561047
Anchor
_Toc437960193
_Toc437960193
Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

  1. Click Function keys →Line key/Memory key

...

  1. Click the button to save the configuration.


Anchor
_Call_Return
_Call_Return
Anchor
_SMS
_SMS
Anchor
_Toc390776814
_Toc390776814
Anchor
_Toc391561048
_Toc391561048
Anchor
_Toc437960194
_Toc437960194
SMS

Anchor
_Toc391561049
_Toc391561049
Anchor
_Toc437960195
_Toc437960195
Send SMS

To send SMS via web Interface

  1. Click Setting→SMS


  1. Select the account(from which account the SMS sent)

...


To send SMS via phone interface:

  1. Click Menu→Message→Text Message→Set SMS

...

  1. Enter the target number (to which account the number sent)


  1. Press the Send button.


Anchor
_Toc391561050
_Toc391561050
Anchor
_Toc437960196
_Toc437960196
Set SMS Memory Key

To configure the SMS via Phone Interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure SMS via Web Interface

  1. Click Function keys →Memory Key.

...

Anchor
_Record
_Record
Anchor
_Paging
_Paging

Anchor
_Toc350702788
_Toc350702788
Anchor
_Record_1
_Record_1
Anchor
_Toc391561051
_Toc391561051
Anchor
_Toc437960197
_Toc437960197
Record

With record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...



To configure the record via Web Interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the button to save the configuration.

Note:
Please contact the system administrator whether support this feature or not.

Anchor
_Toc350702789
_Toc350702789

Anchor
_URL_Record
_URL_Record
Anchor
_Toc391561052
_Toc391561052
Anchor
_Toc437960198
_Toc437960198
URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via phone interface

  1. Press Menu →Features →Function Keys→ Memory keys as Function Keys → Memory key1(for example)

...


To configure the record via Web Interface

  1. Click Function keys → Memory key.

...

  1. Click the button to save the configuration.


Anchor
_Paging_1
_Paging_1
Anchor
_Toc391561053
_Toc391561053
Anchor
_Toc437960199
_Toc437960199
Paging

With this feature, you can call a paging group directly.
To configure the paging via phone interface

  1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)

...


To configure the Paging via Web interface

  1. Click Function keys → Memory key.

...

  1. Click the button to save the configuration.


Anchor
_Toc350702787
_Toc350702787
Anchor
_Shared_Line
_Shared_Line
Anchor
_Toc391561054
_Toc391561054
Anchor
_Toc437960200
_Toc437960200
Shared Line

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the line key as line via Web Interface

  1. Click Function keys → Line or Memory key.

...

  1. Click the button to save the configuration and then restart.


Note:
This feature is not available on all servers. For more information, contact your system administrator.


Anchor
_Toc388887860
_Toc388887860
Anchor
_Toc388952885
_Toc388952885
Anchor
_Public_Hold
_Public_Hold
Anchor
_Toc391561055
_Toc391561055
Anchor
_Toc437960201
_Toc437960201
Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure public hold via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.

Anchor
_Toc388887861
_Toc388887861
Anchor
_Toc388952886
_Toc388952886
Anchor
_Private_Hold
_Private_Hold
Anchor
_Toc391561056
_Toc391561056
Anchor
_Toc437960202
_Toc437960202
Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure private hold via Web Interface

  1. Click Function keys →Memory Key.

...

  1. Click the button to save the configuration.


Anchor
_URL
_URL
Anchor
_Toc437960203
_Toc437960203
Share line

Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the share line via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the share line feature via web interface:

  1. Click Function keys →Memory Key.

...


Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc437960204
_Toc437960204
Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the hot desking via web interface:

  1. Click Function keys →Memory Key.

...

To use the Hot desking feature on the user interface:

  1. Press the Hot desking key when the IP Phone is idle.

...


You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc437960205
_Toc437960205
ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure the ACD via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the ACD via web interface:

  1. Click Function keys →Memory Key.

...


Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc437960206
_Toc437960206
Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)

...


To configure the zero touch via web interface:

  1. Click Function keys →Memory Key.

...


To use the zero touch feature on the user interface:

  1. Press the zero touch key when the IP Phone is idle.

...


Note:
This feature is not available on all servers. For more information, contact your system administrator.

Anchor
_Toc427937116
_Toc427937116
Anchor
_Toc437960207
_Toc437960207
Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.

Anchor
_Toc427937117
_Toc427937117
Anchor
_Toc437960208
_Toc437960208
Sending RTP Stream

To configure a multicast paging key via phone interface

  1. Press Menu→Feature →line or memory key→memory key1?e.g.?

...


To configure a multicast paging key via web interface

  1. Function keys→line key:
  2. Select the desired Key and select multicast paging in the Type.
  3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.

...


Sending RTP Stream:
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.

Anchor
_Toc427937118
_Toc427937118
Anchor
_Toc437960209
_Toc437960209
Receiving RTP Stream

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field: ? 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest. ? Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls.
Multicast Codec:
You can only configure the codec by web interface.
To configure multicast codec key via web interface

...


Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.

Anchor
_Toc391561057
_Toc391561057
Anchor
_Toc437960210
_Toc437960210
Upgrade

Anchor
_Toc391561058
_Toc391561058
Anchor
_Toc437960211
_Toc437960211
Factory Reset


To set Factory Reset by phone interface

  1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset

...


To set Factory Reset via web interface

  1. Click Management → Upgrade
  2. Click and then confirm the setting.

Anchor
_Toc391561059
_Toc391561059
Anchor
_Toc437960212
_Toc437960212
Pcap Feature

To use pcap via web interface:

  1. Click Management→Tools


  1. Click Start and then operation the phone

...

  1. Then you'll get the Pacp captures.


Anchor
_Toc391561060
_Toc391561060
Anchor
_Toc437960213
_Toc437960213
System Log

To download system log via web interface:

  1. Click Management→Configuration

...

  1. Then you'll get a txt file: syslog.txt.


.

Anchor
_Toc391561061
_Toc391561061
Anchor
_Toc437960214
_Toc437960214
Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

...


To upgrade manually via the Web configuration interface

  1. Click Management → Upgrade

...

  1. Select the firmware (fw8xx.rom )and then click .

Anchor
_Toc391561062
_Toc391561062
Anchor
_Toc398545782
_Toc398545782
Anchor
_Toc437960215
_Toc437960215
Configuration File

*To download configuration file:*

...



*To Restore a configuration file:*

  1. Click Management → Configuration → Restore configuration

...

  1. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.

Anchor
_Toc350702791
_Toc350702791
Anchor
_Toc391561063
_Toc391561063
Anchor
_Toc437960216
_Toc437960216
Troubleshooting

Anchor
_Toc350702792
_Toc350702792
Anchor
_Toc391561064
_Toc391561064
Anchor
_Toc437960217
_Toc437960217
Why is the phone LCD screen blank?

  1. Ensure your phone is properly plugged into a functional AC outlet.
  2. Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
  3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
  4. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
  5. Check that the power LED is on to ensure the phone is powered on.

Anchor
_Toc350702793
_Toc350702793
Anchor
_Toc391561065
_Toc391561065
Anchor
_Toc437960218
_Toc437960218
Why does the phone display "Network Unavailable"?

  • Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
  • Ensure that the switch or hub in your network is operational.
  • Contact your system administrator for more information.

Anchor
_Toc350702795
_Toc350702795
Anchor
_Toc391561066
_Toc391561066
Anchor
_Toc437960219
_Toc437960219
Why can't I get a dial tone?

  • Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to HU Phone InstallationUH.
  • Check whether dial tone is present on one of the audio modes.
  • Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
  • If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

Anchor
_Toc391561067
_Toc391561067
Anchor
_Toc437960220
_Toc437960220
Where to set the tone?

You can set the tone on web interface:

  • Click Setting→Tones
  • Define the dial tone, ringing, busy tone…
  • For the tones, you can check with your system administrator.
  • More Click Tone Notes.

Anchor
_Toc391561068
_Toc391561068
Anchor
_Toc437960221
_Toc437960221
How to download XML Configuration?

  • Click Management→Configuration→

Anchor
_Toc391561069
_Toc391561069
Anchor
_Toc398545918
_Toc398545918
Anchor
_Toc437960222
_Toc437960222
How to Import Trusted CA certificate?

  • Click Management→Trusted CA

Anchor
_Toc437960223
_Toc437960223
How to Import Server CA certificate?

  • Click Management→Server CA

Anchor
_Toc391561070
_Toc391561070
Anchor
_Toc437960224
_Toc437960224
How to use Vlan?

Anchor
_Toc391561071
_Toc391561071
Anchor
_Toc437960225
_Toc437960225
How to use LLDP?

  • For LLDP information, please click VLAN Note
  • VLAN Notes including: 

1. Voice VLAN 
2. Major Benefits of Using VLANs 
3. VLAN discovery method on Htek ip phones 
4. LLDP Feature on Htek IP Phones 
5. Supported TLVS of IP Phones 
6. Configuring LLDP Feature 
7. DHCP VLAN 
8. Open the DHCP VLAN on the Htek IP Phones 
9. VLAN under Bridge Mode 
10. VLAN underNAT Mode

Anchor
_Toc391561072
_Toc391561072
Anchor
_Toc437960226
_Toc437960226
How to Set LCD and Web GUI:

Anchor
_Toc391561073
_Toc391561073
Anchor
_Toc437960227
_Toc437960227
How to Upgrade via FTP?

Anchor
_Toc391561074
_Toc391561074
Anchor
_Toc437960228
_Toc437960228
How to make Ringtone?

Anchor
_Toc391561075
_Toc391561075
Anchor
_Toc437960229
_Toc437960229
How to use Open VPN?


Anchor
_Toc391561076
_Toc391561076
Anchor
_Toc437960230
_Toc437960230
Provisioning Guide on Free PBX:


Anchor
_Toc391561077
_Toc391561077
Anchor
_Toc437960231
_Toc437960231
Failover Notes

  • Click [ Failover Note|http://www.hanlongtek.com/uploadfile/swfupload/file/Failover%20Notes.pdf]


Anchor
_Toc391561079
_Toc391561079
Anchor
_Toc437960232
_Toc437960232
How to Use Auto Provision Phonebook?

Anchor
_Toc391561080
_Toc391561080
Anchor
_Toc437960233
_Toc437960233
All Documents

    1. Click Documents Guide, you can get all tech files.