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_About_This_Guide _About_This_Guide

About This Guide

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Htek 9 Series: UC926, UC924, UC923, UC902, UC901UC90.

Note: The configuration process outlined in this guide applies to Htek SIP IP phones running.

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Topics provided in this guide include:

• Chapter 1 Getting Started _3CX_Phone_Provisioning
• Chapter 2 _Auto-provisioning Provisioning_your Phone_phone
• Chapter 3 _Use_3CX_Integrated Features
• Chapter 4 _Upgrading_Firmware_and Resetting your phone
• Chapter 5 _Troubleshooting

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_Summary_of_Changes _Summary_of_Changes

Summary of Changes

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This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:

• _Phone_Initialization
• _Phone_Status

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_Phone_Initialization _Phone_Initialization

Phone Initialization

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There are mainly two ways of provision with 3CX phone system: one is _Provisioning_via_Plug and play (Local LAN), which is mainly used in the situation where Htek phone and 3CX phone system are in same subnet. And the other one is _Provisioning_via_RPS (Remote), which is mainly used in the situation where Htek phone is remote from 3CX phone system. Please refer to the following picture:

This chapter provides the following instructions of auto-provisioning with 3CX phone system and show you how to edit the custom provision template on 3CX. Topics include:

• _Provisioning_via Plug and play(Local LAN)
• Provisioning via RPS(Remote)
• Edit custom provision template_Plug
• _Provisioning_via_RPS
• _Edit_custom_provision

Phone model mapping on 3CX

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_Provisioning_via_Plug _Provisioning_via_Plug

Provisioning via Plug and play (Local LAN)

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Step 3, After modify the template successful, you just need to restart the 3CX phone system and the re-provision the phones.

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_Use_3CX_Integrated _Use_3CX_Integrated

Use 3CX Integrated Feature

This chapter provides the detail instructions and configurations for the following 3CX integrated features:

• _Basic_Setting

• _Call_Forward

• Call Transfer

• Do Not Disturb

• _Conference

• BLF

• _Call_Park_1

• _(customCustom)_Speed_dial

• Agent Login/Logout

• _Change_Status

• 3CX uaCSTA

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_Basic_Setting _Basic_Setting

Basic Setting

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This chapter introduces the necessary configuration of account registration and common optional configuration. Topics include:

1. _Account_Register
2. _Time&Date_1
3. _Phone_Display_Language
4. Basic Network Setting_BasicNetworkSetting
5. _Secure_SIP

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_Account_Register _Account_Register

Account Register

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To configure the NTP server via 3CX template
The chapter _Edit_custom_provision template will show you how to edit custom provision template, you can refer to the chapter at first.

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To configure the Basic Network Setting via 3CX template
The parameter of ipv4 mode is P8. Please refer to the value list of ipv4 mode(P8): DHCP – 0?static – 1 ?PPOE – 2.
If the P8 is blank, the network mode will not be changed after auto- provision.

The chapter _Edit_custom_provision template will show you how to edit custom provision template, you can refer to the chapter.

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There is some additional function of transfer
1. Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.

Blind Transfer On Hooks: If you have already complete the step 2 of blind transfer. Then you can transfer the call by on hook.
The P number of this setting is P3201, the value list is: 0 – off, 1 – on.
You can refer to the chapter _Edit_custom_provision template to edit custom template.
Attended Transfer On Hooks: If you have already complete the step 3 of attend transfer. Then you can transfer the call by on hook.
The P number of this setting is P3204, the value list is: 0 – off, 1 – on.
You can refer to the chapter _Edit_custom_provision template to edit custom template.
Transfer Mode via DSSkey ( DSSkey type must be BLF ): when two phones build a call, one phone which config the BLF can press the BLF line key to achieve the new call/Blind Transfer or Attended Transfer to another extension.
The P number of this setting is P3205, the value list is: 0 –Attended Transfer, 1 –Blind Transfer, 2 – New Call. You can refer to the chapter _Edit_custom_provision template to edit custom template.

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_Do_Not_Disturb _Do_Not_Disturb

Do Not Disturb

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1. You can click the Conference button when phone is talking
2. Enter the target participant number:826
   
3. You will view the dialing status on the web client.
   
4. You will view the below picture on web client when 826 answer this call.
5. Three-way conference will be established successfully.
   

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_Call_Park _Call_Park

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_Upgrading_Firmware_and _Upgrading_Firmware_and

Upgrading Firmware and resetting the phone

This part is to serve as a basic guidance for upgrading firmware and resetting the phone.

• _Upgrading_Firmware
• _Resetting_the_phone

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_Upgrading_Firmware _Upgrading_Firmware

Upgrading Firmware

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Note: Reset of your phone may take a few minutes. Do not power off until the phone has started up successful.The phone will be reset to factory settings sucessfully after startup.

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_Troubleshooting _Troubleshooting

Troubleshooting

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