Htek IP Phones Integrated with Epygi Configuring Guide
V1.0

Anchor
_Toc509389145 _Toc509389145

About This Guide

Thank you for choosing the Htek IP phones, which are exquisitely designed to provide basic phone features plus advanced business features, such as Call Park, Call Pickup, Intercom and Enhanced Monitor Extension over IP network.
The purpose of this guide is to serve as a basic guidance for auto- provision. Htek IP phones supported by Epygi QX IP PBX:
Htek 9 Series:UC926, UC924.
Note:

Anchor
_bookmark1 _bookmark1

Anchor
_Toc509389146 _Toc509389146

In This Guide

Topics provided in this guide include:

• Chapter 1 Getting Started
• Chapter 2 Attach an IP Line
• Chapter 3 Auto Configuration
• Chapter 4 Use epygi Integrated Feature
• Chapter 5 Other available Features
• Chapter 6 Troubleshooting

Anchor
_bookmark2 _bookmark2

Anchor
_Toc509389147 _Toc509389147

Summary of Changes

• V1.0 (2018-03-27)

Provide a basic guidance for auto-provision Htek IP phones with Epygi QX IP PBX.

Anchor
_bookmark4 _bookmark4

Anchor
_Toc509389148 _Toc509389148

Getting Started

This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:

• Phone Initialization
• Phone Status

Anchor
_bookmark5 _bookmark5

Anchor
_Toc509389149 _Toc509389149

Phone Initialization

After your phone is powered on, the phone will boot up, complete the initialization and check firmware. Please refer to the three phases of the LCD display:
Image Added Image Added
Image Added
In the process of initializing, the phone will attempt to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.

Anchor
_bookmark6 _bookmark6

Anchor
_Toc509389150 _Toc509389150

Phone Status

After the phone comes up, you can view phone status on phone user interface (LCD) via the following ways:

• Press "OK" button twice.

• Anchor
  _bookmark7 _bookmark7

  Press the following button one by one: "Menu" -> "Status" -> "information".

Available information of phone status includes:

• Network status (e.g., IPv4 status, IP mode, MAC address).
• Phone status (e.g. product name, firmware version, MAC address and device certificate status).
• Language information.

Image Added
Press "Up" or "Down" to scroll through the list and view the specific information.

Anchor
_Attach_an_IP _Attach_an_IP

Anchor
_Toc509389151 _Toc509389151

Attach an IP Line for using your phone

Anchor
_Toc509389152 _Toc509389152

Over View

Extension should be attached to a line to be able to make and receive calls. Otherwise, the extension just be allowed to use a limited number of QX telephony services, such as the voice mail service to store and manage the messages from callers.

Anchor
_Toc509389153 _Toc509389153

Operating Instructions

1. Go to the Interfaces→IP Lines page.

Image Added

1. From the Attached Extension column, choose an extension to be assigned to the IP phone and click on the corresponding IP line link.

Note: This table lists only the extensions attached to IP lines. If the extension is not listed on this page, open the Extensions Management page and attach an IP line to the extension by editing the extension settings.

1. Click on the IP Line hyperlink, the IP Line Settings--IP Line# page will be opened.
2. Select the IP Phone option to configure the line and choose the model of the IP phone from the Phone Model drop-down list.
3. Enter the MAC Address of the phone.

Image Added
Image Added

1. Set the number for intended simultaneous calls (the total number of active and held calls), in the Line Appearance field. If this field is set to 1, only one active call will be possible on the phone. Making or accepting a second call while the other is on hold will not be allowed.

Note: The maximum allowed number of Htek 924 is 4, and Htek 926 is 6.

1. The QX authorizes each IP phone by a unique username and a password specified on the IP Line Settings page. In case of auto configuration, they are specified on the QX and are automatically included in the phone's configuration file generated by the QX. By default, the QX assigns a unique username and password to each IP line. The user may either keep these values or specify new ones. The Password field security strength is checked and displayed just below the entry. To achieve a well-protected, strong password, a minimum of 8 characters is required, consisting of letters in upper and lower case, symbols and numbers. If you are unable to define a strong password, click the Generate Password to use one of the system defined strong passwords.
2. The Transport drop-down list is used to select the SIP protocol transport layer--UDP, TCP or TLS. For TLS you may activate the TLS certificate update mechanism from IP Phone to obtain the latest certificate generated by the QX.
3. Click Save to submit the changes.

TIP: If the IP Line is activated successfully, you will see the Line's State changes from Free to Configured.
Image Added

Anchor
_Configure_your_phone _Configure_your_phone

Anchor
_Toc509389154 _Toc509389154

Configure your phone with QX IP PBX

The Auto configuration option should be used if user wishes to associate the IP phone with a certain extension or a certain IP line.
IP phones can be connected to QX via LAN, WAN or VLAN interface (Figure 1 and Figure 2). The QX will provide a configuration file to the phones that are locally connected to the same network. Note: The QX will not configure IP phones that are remotely connected. These phones will need to be manually configured.
Image Added
Image Added
The following chapter will provide:

• [Auto Configuration

• #_Auto_Configuration]Edit custom IP Phone Template

Anchor
_Auto_Configuration _Auto_Configuration

Anchor
_bookmark8 _bookmark8

Anchor
_Toc509389155 _Toc509389155

Auto Configuration

Anchor
_Toc509389156 _Toc509389156

Over View

Anchor
_bookmark10 _bookmark10

Auto configuration option simplifies the configuration procedure of the Supported IP phones. And the method is PnP (Plug and play).

Image Added

Image Added

1. 1. 1. 1. When the phone connected to the network, it will send a multicast message with its MAC address.

         2. Anchor
            OLE_LINK46 OLE_LINK46

            Anchor
            OLE_LINK45 OLE_LINK45

            The SIP server receives the multicast message and when it recognizes that the MAC address is bound to an extension, it will send a response with 202 Accepted to the phone.
         3. Immediately, the server will send a NOTIFY message with the path of the configuration server.

Image Added

1. 1. 1. 1. Anchor
            OLE_LINK48 OLE_LINK48

            Anchor
            OLE_LINK47 OLE_LINK47

            The phone response the NOTIFY message with 200 OK, then the phone will GET the configuration files from the received path.

Anchor
_Toc509389157 _Toc509389157

Operating Instructions

1. Attach an IP Line for your phone (you can refer to the previous chapter "Attach an IP Line for using you phone")
2. To restart the phone as the following steps:

a. Press Menu Soft Key.
b. Navigate to Others and press Enter Soft Key.
c. Select Restart and press Enter Soft Key.

Image Added

Image Added

Anchor
_bookmark14 _bookmark14

Anchor
_Toc509389158 _Toc509389158

Edit Custom IP Phone Template

Anchor
_bookmark15 _bookmark15

Anchor
_Toc509389159 _Toc509389159

Over View

Maybe you are not satisfied with the default configuration of auto-configuration. So you can edit your own IP Phone Template on Epygi QX's GUI to configure your phone.
The following part "Operating Instructions" will show you how to modify the template by an example.

Anchor
_bookmark16 _bookmark16

Anchor
_Toc509389160 _Toc509389160

Anchor
OLE_LINK35 OLE_LINK35

Anchor
OLE_LINK36 OLE_LINK36

Operating Instructions

1. Login QX's GUI → Interfaces → IP Lines → IP Phone Templates

Image Added

1. Click on Add, and type in the template's name and description.

Image Added

1. Save and the template will show on the previous page (Manage IP Phone Templates)
2. Click on the hyperlink.

Image Added

1. Choose Htek from the sidebar to edit the template.

Image Added

1. After the General Settings is completed, choose your phone's model from the drop-down list to edit the Function Key.

Image Added

1. This is an example. You could make your choice by what you want.

Image Added

1. To use the template, you should choose it in the IP Line page. And after you confirmed, the system will reboot the phone to apply the template.

Image Added
Image Added

Anchor
_Use_epygi_Integrated _Use_epygi_Integrated

Anchor
_bookmark17 _bookmark17

Anchor
_Toc509389161 _Toc509389161

Use Epygi Integrated Feature

Anchor
_Toc509389162 _Toc509389162

Feature List

This chapter provides the detail instructions and configurations for the following Epygi integrated features:

• Basic Setting
• Hot Desking
• Call Forward
• Call Transfer
• Do Not Disturb
• Conference
• BLF
• Call Park
• Speed dial

Anchor
_Basic_Setting _Basic_Setting

Anchor
_TOC_250001 _TOC_250001

Anchor
_Toc509389163 _Toc509389163

Basic Setting

Anchor
_Toc509389164 _Toc509389164

Over View

This chapter introduces the necessary configuration of common optional configuration. Topics include:

1. Time&Date
2. Secure SIP

Anchor
_Toc509389165 _Toc509389165

Time & Date

1. To configure the Time Zone via QX GUI

Setup → Basic → Date and Time
Image Added
If both services enabled simultaneously, Epygi QX20 will retrieve the time from the Internet (as a SNTP Client) and distribute it to all stations within the LAN (as a SNTP Server).
There are two ways to fetch the time from the server:

1. Use a template to configure the phone
2. Set it (QX's IP address) to the NTP server on phone's web GUI.

Image Added

1. To configure the NTP server via phone user interface (LCD)
2. press Menu -> Setting -> Basic Setting -> Time & Date -> SNTP Settings -> NTP server.
3. Enter the specific NTP server.

Image Added

1. Press the Save soft key to accept the change.

Anchor
_bookmark22 _bookmark22

Anchor
_bookmark21 _bookmark21

Anchor
_Toc509389166 _Toc509389166

Secure SIP

Configuring IP Phones with TLS

1. Login QX's GUI, click on Telephony→SIP→TLS Certificates.

Image Added

1. Complete the blank field and Save.
2. The QX system will reboot automatically, the same with phones which was connected with the QX.

1. When the QX and phones startup, modify the TLS port to 5061 on the SIP Settings page.

Image Added

1. If you want to use TLS transport, you can modify the SIP Transfer method on the phone's Profile page, or you can change the QX IP Lines page to auto-configure the phone.

Image Added
Image Added

Anchor
_Hot_Desking _Hot_Desking

Hot Desking

Over View

If Epygi QX20 has limited number of IP phones connected, but much more users wishing to make and receive calls through the Epygi QX20, some of the connected phones can be announced as public. Public phones have no static owners; they are just connected to the IP lines. Each user that accesses the public phone should first login with personal settings, such as the extension's number and password of previously configured and dedicated him virtual extension.

How to Configure

Image Added

Image Added

Image Added

Image Added

How to Use

1. Use by dial feature code
Dial *78 to configure Hot Desking service:
1. Dial *78 to login.
2. Enter the extension number and press #.
3. Enter the extension password and press #.
After successful login, the phone becomes a full featured phone connected to the Epygi QX20. You can place and receive calls and use all supplementary PBX services of the Epygi QX20.
When having finished using the phone, logout.
1. Dial *78 to logout.
2. Enter the password of the current logged in extension and press #.
When logged out, the public phone becomes available for other users.
2. Use by Function Keys
Configure a Function Key instead of manually dial feature code.

Image Added

Anchor
_Toc509389167 _Toc509389167

Call Forward

Anchor
_Toc509389168 _Toc509389168

Over View

Epygi supports the use of Forward

Anchor
_Toc509389169 _Toc509389169

How to Configure

Login QX GUI → Extensions/Interfaces → User Settings →Caller ID Services.
Image Added
Image Added
Image Added
For an example, if you want to use Unconditional Call Forwarding, click on the hyperlink OFF.
Then, click on Add.
Image Added
From the drop-down list, choose an Extension, e.g. 105.
Image Added
Save, the page will automatically jump back to the previous page.
Image Added
Check on Enable Server option and Save.
If the function is activated, the OFF will change to ON.
Image Added

How to Use

1. Unconditional Call Forwarding

1. There are three IP phones 103, 104, 105. And 103 set Unconditional Call Forwarding to 105.
2. 104 call 103.
3. The call will be forwarded to 105 immediately, and 105 will received the call.

2. Busy Call Forwarding

1. There are three IP phones 103, 104, 105. And 103 set Busy Call Forwarding to 105.

2. Anchor
   OLE_LINK24 OLE_LINK24

   Anchor
   OLE_LINK25 OLE_LINK25

   If 103 is in idle, and 104 call 103, 103 will ring.

3. Anchor
   OLE_LINK50 OLE_LINK50

   Anchor
   OLE_LINK49 OLE_LINK49

   If 103 is in busy (e.g. 103 is talking with another extension or 103 rejects the call from 104), the call will be forwarded to 105, and 105 will received the call.

3. No Answer Call Forwarding

1. There are three IP phones 103, 104, 105. And 103 set No Answer Call Forwarding to 105.
2. 104 call 103.
3. 103 will ring, but if there is no one to answer, the call will be forwarded to 105 as soon as the No Answer Timeout configured on the called extension (103) expires.

Image Added
4. Unregistered/Inaccessible Call Forwarding

1. There are three IP phones 103, 104, 105. But 103 is unregistered or unreachable. And 103 set Unregistered/Inaccessible Call Forwarding to 105.
2. 104 call 103.
3. The call will be forwarded to 105, and 105 will received the call.

Anchor
_bookmark24 _bookmark24

Anchor
_Toc509389170 _Toc509389170

Call Transfer

Anchor
_Toc509389171 _Toc509389171

Over View

You can transfer a call to another extension by three ways:
Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing. Attended Transfer: Transfer a call with prior consulting.

Anchor
_Toc509389172 _Toc509389172

How to Use

1. Blind Transfer

2. Anchor
   OLE_LINK5 OLE_LINK5

   Anchor
   OLE_LINK4 OLE_LINK4

   When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
3. Enter the target extension number (104).

Image Added

1. Press the Transfer soft key again, then 104 will be ringing and your phone will back to idle, the call is transferred to 103 and 104.

1. Semi-Attended Transfer
   1. 1. When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
      2. Enter the target extension number (104).
      3. Don't press Transfer but press Send.
      4. The target phone will be ringing, and before he answered, press Transfer.

Image Added

1. Attended Transfer
   1. 1. 1. When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
         2. Enter the target extension number (104).
         3. Press Send.
         4. Wait for 104 answered, and tell him that you want to transfer a call to him.
         5. Finally, press Transfer.

TIP: You can cancel the transfer before the call is connected by pressing the Cancel soft key.

Anchor
_Toc509389173 _Toc509389173

Additional Function of Transfer

Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.
Image Added

1. Blind Transfer On Hooks

If you have already enter the target number, the transfer will be completed in the form of Blind Transfer even if you hang up directly.
This means that the on-hook action replaces pressing the Transfer soft key again.

1. Transfer Mode via DSSkey (DSSkey type must be BLF)

This feature allows you to complete the transfer in one click.
For an example, set the Line Key as BLF or Transfer, the Value is target number 104. And the Transfer Mode via DSSkey is Blind Transfer.
Image Added
When you are calling with 102(e.g.), press the BLF key (listening to 104), the call will Blind Transfer to 104 directly.
Image Added

Anchor
_Toc509389174 _Toc509389174

Do Not Disturb

Anchor
_Toc509389175 _Toc509389175

Over View

The Do Not Disturb is used to turn off the phone ringer for a while. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension's voice mailbox.

Anchor
_Toc509389176 _Toc509389176

How to Configure

On Extension→Basic Services→Do Not Disturb Settings page , you can set the expire time and enable/disable the feature of Send Message to Caller.

1. If you have set an expire time, the left time will display behind the Actual Status. At the end of countdown, the DND function will be closed automatically.

Image Added

1. If you select Send Message to Caller, the voice mail greeting message will be played to caller and call will be redirected to Voice Mailbox (if Voice Mail Service is enabled on the extension). If selected, but the Voice Mail Service is disabled, a voice message (called number is temporarily unavailable) will be played to caller. If not selected, incoming call will be redirected to Voice Mailbox (if Voice Mail Service is enabled on the extension) or disconnected.

Anchor
_Toc509389177 _Toc509389177

How to use

Image Added

Anchor
_Toc509389178 _Toc509389178

Conference

Anchor
_Toc509389179 _Toc509389179

Over view

You can create a conference with other

Anchor
_Toc509389180 _Toc509389180

How to use

To create a conference

1. 1. Place a call to the first participant.
   2. When the call established, press the Conference soft key to place a new call.

      Anchor
      OLE_LINK52 OLE_LINK52

      Anchor
      OLE_LINK51 OLE_LINK51

      And the ongoing call will be put on hold.
   3. Enter the number of the second party and press # or the Send soft key
   4. When the second participant answered, the 3-way conference established.
   5. If you want to add more participants, press Hold → New Call, and dial the extension of the new participant.
   6. When the new participant answered, press Conference, then 4-way conference established.

   7. Anchor
      OLE_LINK55 OLE_LINK55

      Anchor
      OLE_LINK53 OLE_LINK53

      Anchor
      OLE_LINK54 OLE_LINK54

      Repeat the step 5 to add the fifth participant, the 5-way conference was established finally.

Anchor
_Toc509389181 _Toc509389181

During the conference, you can do the following actions

1. Press the Hold soft key to place the conference on hold.
2. Press the Split soft key to split the conference into four individual calls, and these calls are all on hold.
3.

Anchor
_Toc509389182 _Toc509389182

BLF

Anchor
_Toc509389183 _Toc509389183

Over View

Anchor
_Toc509389184 _Toc509389184

How to Configure

1. Configure via Epygi IP Phone Template

1. 1. Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.

Image Added

1. 1. Choose a template to modify.

Image Added

1. 1. Choose the entry Watch Ext. (extension) and save when you are configured.

Image Added

1. 1. If you are consent about your configuration, click on Yes to apply the new template.

2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
Image Added
2.2 Choose BLF from the drop-down list, then fill in the extension in the entry Value.
2.3 Click on SaveSet.

Anchor
_Toc509389185 _Toc509389185

How to Use

1. Anchor
   OLE_LINK18 OLE_LINK18

   Anchor
   OLE_LINK19 OLE_LINK19

   When the monitored number is in idle status, the BLF key light and the icon will be solid green.
2. When monitored number has an incoming call, the BLF key light will be flashing red and the icon will be solid red.
3. When monitored number are talking, the BLF key light and Icon will be solid red.

Anchor
_Toc509389186 _Toc509389186

Call Park

Anchor
_Toc509389187 _Toc509389187

Over View

The Call Park service allows to park a call (the call will be automatically placed on hold) then retrieve the parked call from another phone by dialing the Call Park extension number.
Image Added
Before you start to use the function, you need add a Call Park extension first.
Log in QX WEB GUI, Extensions→Add Extension→choose Call Park from the drop-down list. After filled in the extension's number, click on Save, then the Call Park extension will display on the Extensions page.
Image Added

Anchor
_Toc509389188 _Toc509389188

How to Configure

1. Configure via Epygi IP Phone Template

1. 1. Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.

Image Added

1. 1. Choose a template to modify.

Image Added

1. 1. Anchor
      OLE_LINK9 OLE_LINK9

      Anchor
      OLE_LINK8 OLE_LINK8

      Choose the entry Call park and fill in the extension's number. When you finished, press Save.

2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
Image Added
2.2 Choose Call Park from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.

Anchor
_Toc509389189 _Toc509389189

How to Use

1. 1. Call Park
   2. Press Image Added or Hold soft key during an active call. The call will be put on hold.
   3. Press New Call soft key, then dial *5 and press # or Send soft key to park the call to the first available park extension.

1. 1. Directed Call Park
   2. Press Image Added or Hold soft key during an active call. The call will be put on hold.
   3. Press New Call soft key, then dial Park extension number and press # or Send soft key to park the call.

1. 1. One-button operation

1. Anchor
   OLE_LINK62 OLE_LINK62

   Anchor
   OLE_LINK63 OLE_LINK63

   
   
   1. For Call Park,

      Anchor
      OLE_LINK64 OLE_LINK64

      Anchor
      OLE_LINK65 OLE_LINK65

      configure *5 as the value of the Function Key. Image Added

   2. Anchor
      OLE_LINK66 OLE_LINK66

      Anchor
      OLE_LINK67 OLE_LINK67

      For Directed Call Park, configure the directed number as the value of the Function Key.
2. 
   
3. 
   

Image Added

1. 1. When you want to park a call, you just need press the corresponding key.

Image Added

Anchor
_bookmark28 _bookmark28

Anchor
_Toc509389190 _Toc509389190

Speed dial

Anchor
_Toc509389191 _Toc509389191

Over View

Speed dial allows dialing the desired destination by using a preconfigured speed dial code (shortcut number)

Anchor
_Toc509389192 _Toc509389192

How to Configure

1. Configure via Epygi IP Phone Template

1. 1. Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.

Image Added

1. 1. Choose a template to modify.

Image Added

1. 1. Choose the entry Speed Dial and fill in the extension's number. When you are configured, press Save.

2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
Image Added
2.2 Choose Speed Dial from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.

Anchor
_Toc509389193 _Toc509389193

How to Use

When you complete the configuration, if you want to call 106 quickly, you can make a call by pressing the speed dial key directly.
Image Added

Anchor
_Other_available_features _Other_available_features

Anchor
_Toc509389201 _Toc509389201

Other available features

Anchor
_Toc509389202 _Toc509389202

Over View

There are also some available features to help you to use the phone more conveniently. And they can all be configured in the template.

Anchor
_Toc509389203 _Toc509389203

Feature List

• Automatic Redial
• Call Back
• LineInfo
• Block Last Caller

Image Added

Anchor
_Toc509389204 _Toc509389204

Operating Instructions

Anchor
_Toc509389205 _Toc509389205

1. Automatic Redial (AutReDl)

If the called number is busy after dialing *1 or press the corresponding function key AutReDl keep the handset lifted to activate the auto redialing of the last called number. The connection will be established immediately when the called destination answers the call.
TIPs:
1)

Anchor
_Toc509389206 _Toc509389206

2. Call Back

If you want to call the last

Image Added

Image Added

Anchor
_Toc509389207 _Toc509389207

3. Line Information (LineInfo)

Dial *74

Image Added

Image Added

Anchor
_Toc509389208 _Toc509389208

4. Block Last Caller (CallBlk)

Dial *73 or press the corresponding function key CallBlk, the last caller will be blocked and added to the Caller ID Based Services table.
Image Added
To unblock the caller, go to the Caller ID Based Services page and disable the Incoming Call Blocking service for the blocked address.
Image Added

Anchor
_bookmark30 _bookmark30

Anchor
_Troubleshooting _Troubleshooting

Anchor
_bookmark31 _bookmark31

Anchor
_bookmark34 _bookmark34

Anchor
_Toc509389209 _Toc509389209

Troubleshooting

This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your phone. If you require additional information or assistance with your new phone, contact your system administrator.

Anchor
_Toc509389210 _Toc509389210

Why is the LCD screen blank?

1. Anchor
   OLE_LINK27 OLE_LINK27

   Anchor
   OLE_LINK28 OLE_LINK28

   Anchor
   OLE_LINK26 OLE_LINK26

   Ensure that the phone is properly plugged into a functional AC outlet.
2. Ensure that the phone is plugged into a socket controlled by a switch that is on.
3. If the phone is plugged into a power strip, try to plug it directly into a wall out let instead.
4. If the phone is powered from POE, ensure that you use a POE-compliant switch or hub.

Anchor
_Toc509389211 _Toc509389211

Why does the phone display "Network unavailable"?

1. Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
2. Ensure that the switch or hub in your network is operational.

Anchor
_Toc509389212 _Toc509389212

Anchor
OLE_LINK32 OLE_LINK32

Anchor
OLE_LINK31 OLE_LINK31

Anchor
OLE_LINK30 OLE_LINK30

Anchor
OLE_LINK29 OLE_LINK29

Why doesn't the phone display time and date correctly?

Check if you have configured the phone to obtain the time and date from the SNTP server automatically. If the phone fails to connect to the SNTP server, you need to configure the time and date manually.

Anchor
_Toc509389213 _Toc509389213

Why the phone can't auto-configuration successful?

1. Make sure that the Internet port of phone is connect to the LAN port of QX successful.
2. Make sure that the model of your phone is supported by Epygi.
3. To reset the phone as the following steps:

1. Press Menu soft key.
2. Navigate to Settings and press Enter soft key.
3. Select Advanced and press Enter soft key.
4. Enter the password (admin by default) and press Enter soft key.
5. Select Settings and press Enter soft key
6. Select Reset and press Enter soft key.
7. Press OK soft key to confirm, the phone will reboot and perform a factory reset.