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General Description

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  1. Confirm if the phone is under protection of firewall or something like that.

  2. Confirm if the phone’s Check SIP User ID function is activated (Profile → Advanced → Check SIP User ID → Always Check).

You may need to enable this setting for all profiles.

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Further Support

If the registration issue still exists, you need to create a ticket and provide us the debug filesproblem remains, please contact Htek Support (support@htek.com).