General Description

On the phone’s screen, the account icon is grey; on the phone’s webpage, it shows registration failed; according to pcap results, run troubleshooting process as follows:

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Troubleshooting

1. The phone didn't send register message

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●      5XX such as 500 Server Interval Error. Error on the server's side, need to check the server.

Further Support

If the registration issue still exists, you need to create a ticket and provide us the debug filesproblem remains, please contact Htek Support (support@htek.com).