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Call Queues

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When someone make a call to the queue, the extensions in the queues will ring followed a principle if they are logged in. You also can logout the queue when you didn't want to receive any call by the queue.

How to Config


1, Create a new Queue,ZYCOO IP Phone System->Inbound Control->Call Queues,click to the New Queue.
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2, login in Call Center Reports(username:admin,password:admin).
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3, Call Center Reports->Extension Settings,Click to the Create new Extension.
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4, Call Center Reports->Manage Agents,Click to the Create new Agent.
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5, Call Center Reports->Queue Management,Click to the Edit. Image Added


How To Use


1,Configure the extension number (913 ,914) on the phone's web page and display the registration success.
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2,On the other phone call the queue for the extension 633, phoneA(913) and phoneB(914) ringing.