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If a specific extension cannot answer his incoming call, the others can pick up the call by dialing a Pickup code.
There are two kinds of pickup: Direct pickup and Group pickup.
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How to Configure

Direct pickup:
1. Auto Provisioning→Edit Device→LineKey/Memory Keys Settings.
You can configure a LineKey or a Memory Key as "Direct Pickup". Fill "*04+ extension number" in the Value blank.
Image Added Image Added2. Click "Save", then "Reboot phone now?" will be shown. Click "Yes" to provision the phone.
Image Added3. After rebooting, the phone will apply the configuration.
Image AddedGroup pickup:
1. Settings→Call Features→Pickup Group
Add or edit a pickup group.
Image Added2. Select the extensions as the Pickup Group members.
Image Added3. Auto Provisioning→Edit Device→LineKey/Memory Keys Settings.
You can configure a LineKey or a Memory Key as "Group Pickup" and fill "*4" in the Value blank.
Image Added Image Added4. Click "Save", then "Reboot phone now?" will be shown. Click "Yes" to provision the phone.
Image Added5. After rebooting, the phone will apply the configuration.
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How to Use

Direct pickup
When a specific extension who cannot answer his incoming call, you can pick up the call by press the Pickup key or dialing *04+extension number.
Image Added Group pickup
When a specific extension who cannot answer his incoming call, and you are in the same group with the extension, you can pick up the call by press the Pickup key or dialing *4.
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