Calls can be transferred using the transfer button on Htek phones. The system supports three types of call transfers:
When the user activates a blind transfer, the call is transferred with no knowledge as to whether the receiving party will be available to receive the call.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press the Transfer soft key to complete the transfer, then the call is connected to the number to which you are transferring.
When the user activates a semi-attended transfer, the call is transferred after the target phone ringing.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is transferred ringing and then press the transfer soft key to complete the transfer.
When using attended transfer, the user must speak with the party who is receiving the call to ensure that the call can be received.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is transferred ringing and answered, then press the transfer soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key
Login phone's webpage → Settings → Features → Transfer Settings.
There are some additional settings of transfer. Please refer to the following picture.
1 ) Blind Transfer On Hook
Once you've completed the step 2 of blind transfer, you can transfer the call by on hook.
The P number of this setting is P3201, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.
2 ) Attended Transfer On Hook
Once you've completed the step 2 of attended transfer, you can transfer the call by on hook.
The P number of this setting is P3204, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.
3 ) Transfer Mode via DSSkey ( DSSkey type must be BLF )
when two phones have built a call, one phone which configured the BLF can press the BLF line key to achieve New call / Blind Transfer / Attended Transfer to another extension.
The P number of this setting is P3205, the value list is: 0 - Attended Transfer, 1 - Blind Transfer, 2 - New Call.
You can refer to the chapter Customize Phone Config Template to edit custom template.