Thank you for choosing the Htek IP phones, which are exquisitely designed to provide basic phone features plus advanced business features, such as Call Park, Call Pickup, Intercom and Enhanced Monitor Extension over IP network.
The purpose of this guide is to serve as a basic guidance for auto- provision. Htek IP phones supported by Epygi QX IP PBX:
Htek 9 Series: UC926, UC926E, UC924, UC924E, 923, 912G, 912, 903
Note: The configuration process outlined in this guide applies to Htek SIP IP phones running Firmware version 2.0.4.2.24 or later and Epygi QX IP PBX running Firmware version 6.2.26 or later. The configuration process described in this guide take the Htek UC924 as an example.
Topics provided in this guide include:
This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:
After your phone is powered on, the phone will boot up, complete the initialization and check firmware. Please refer to the three phases of the LCD display:
In the process of initializing, the phone will attempt to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
After the phone comes up, you can view phone status on phone user interface (LCD) via the following ways:
Available information of phone status includes:
Press "Up" or "Down" to scroll through the list and view the specific information.
Extension should be attached to a line to be able to make and receive calls. Otherwise, the extension just be allowed to use a limited number of QX telephony services, such as the voice mail service to store and manage the messages from callers.
The Auto configuration option should be used if user wishes to associate the IP phone with a certain extension or a certain IP line.
IP phones can be connected to QX via LAN, WAN or VLAN interface (Figure 1 and Figure 2). The QX will provide a configuration file to the phones that are locally connected to the same network. Note: The QX will not configure IP phones that are remotely connected. These phones will need to be manually configured.
The following chapter will provide:
Auto configuration option simplifies the configuration procedure of the Supported IP phones. And the method is PnP (Plug and play).
The illustration is as follows:
The following shows you the details.
Maybe you are not satisfied with the default configuration of auto-configuration. So you can edit your own IP Phone Template on Epygi QX's GUI to configure your phone.
The following part "Operating Instructions" will show you how to modify the template by an example.
This chapter provides the detail instructions and configurations for the following Epygi integrated features:
This chapter introduces the necessary configuration of common optional configuration. Topics include:
Setup → Basic → Date and Time
If both services enabled simultaneously, Epygi QX20 will retrieve the time from the Internet (as a SNTP Client) and distribute it to all stations within the LAN (as a SNTP Server).
There are two ways to fetch the time from the server:
Configuring IP Phones with TLS
If Epygi QX20 has limited number of IP phones connected, but much more users wishing to make and receive calls through the Epygi QX20, some of the connected phones can be announced as public. Public phones have no static owners; they are just connected to the IP lines. Each user that accesses the public phone should first login with personal settings, such as the extension's number and password of previously configured and dedicated him virtual extension.
To use the Hot Desking, you need an IP Line without any extension attached (The contacts of Attached Extension should be None). So, check the Extensions page at first.
If there is no available Line, you can choose one of the them and Delete the attached extension of the line on Extensions page.
Now you have an IP Line for Hot Desking.
Enter the IP Line Settings page, fill in the necessary information of the IP Phone which will used as a Hot Desk. (Phone Model, MAC Address…as the same as attach an IP Line for your phone)
And then, check the Hot Desking option.
If you have successfully activated Hot Desking, the words Hot Desk will appeared behind the corresponding IP Line.
1. Use by dial feature code
Dial *78 to configure Hot Desking service:
1.. Dial *78 to login.
2. Enter the extension number and press #.
3. Enter the extension password and press #.
After successful login, the phone becomes a full featured phone connected to the Epygi QX20. You can place and receive calls and use all supplementary PBX services of the Epygi QX20.
When having finished using the phone, logout.
1. Dial *78 to logout.
2. Enter the password of the current logged in extension and press #.
When logged out, the public phone becomes available for other users.
2. Use by Function Keys
Configure a Function Key instead of manually dial feature code. The other operations are the same.
Epygi supports the use of Forward functionality in 4 situations (Unconditional/Busy/No Answer/Unregistered or Inaccessible). According to your needs to choose which to use.
Login QX GUI → Extensions/Interfaces → User Settings →Caller ID Services.
For an example, if you want to use Unconditional Call Forwarding, click on the hyperlink OFF.
Then, click on Add.
From the drop-down list, choose an Extension, e.g. 105.
Save, the page will automatically jump back to the previous page.
Check on Enable Server option and Save.
If the function is activated, the OFF will change to ON.
1. Unconditional Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set Unconditional Call Forwarding to 105.
b. 104 call 103.
c. The call will be forwarded to 105 immediately, and 105 will received the call.
2. Busy Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set Busy Call Forwarding to 105.
b. If 103 is in idle, and 104 call 103, 103 will ring.
c. If 103 is in busy (e.g. 103 is talking with another extension or 103 rejects the call from 104), the call will be forwarded to 105, and 105 will received the call.
3. No Answer Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set No Answer Call Forwarding to 105.
b. 104 call 103.
c. 103 will ring, but if there is no one to answer, the call will be forwarded to 105 as soon as the No Answer Timeout configured on the called extension (103) expires.
4. Unregistered/Inaccessible Call Forwarding
a. There are three IP phones 103, 104, 105. But 103 is unregistered or unreachable. And 103 set Unregistered/Inaccessible Call Forwarding to 105.
b. 104 call 103.
c. The call will be forwarded to 105, and 105 will received the call.
You can transfer a call to another extension by three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer: Transfer a call with prior consulting.
TIP: You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.
The Do Not Disturb is used to turn off the phone ringer for a while. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension's voice mailbox.
On Extension→Basic Services→Do Not Disturb Settings page , you can set the expire time and enable/disable the feature of Send Message to Caller.
You can dial *72 directly, or configure a programmable key on your phone, then press the key to enable/disable the function.
On the right side of the screen is the function key configured in the IP Phone Template, and the bottom of the screen is the soft key of the phone itself, they can all realize the function of DND.
You can create a conference with other extensions. And the maximum number of participants is 5.
To create a conference
You can use BLF (Busy Lamp Field) to monitor the status change of a specific extension. By press the corresponding BLF key when the extension is free, you can also call the extension which is being monitored.
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Watch Ext. (extension) and save when you are configured.
1.4 If you are consent about your configuration, click on Yes to apply the new template.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose BLF from the drop-down list, then fill in the extension in the entry Value.
2.3 Click on SaveSet.
The Call Park service allows to park a call (the call will be automatically placed on hold) then retrieve the parked call from another phone by dialing the Call Park extension number.
Before you start to use the function, you need add a Call Park extension first.
Log in QX WEB GUI, Extensions→Add Extension→choose Call Park from the drop-down list. After filled in the extension's number, click on Save, then the Call Park extension will display on the Extensions page.
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Call park and fill in the extension's number. When you finished, press Save.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose Call Park from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.
Speed dial allows dialing the desired destination by using a preconfigured speed dial code (shortcut number)
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Speed Dial and fill in the extension's number. When you are configured, press Save.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose Speed Dial from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.
When you complete the configuration, if you want to call 106 quickly, you can make a call by pressing the speed dial key directly.
There are also some available features to help you to use the phone more conveniently. And they can all be configured in the template.
If the called number is busy after dialing *1 or press the corresponding function key AutReDl keep the handset lifted to activate the auto redialing of the last called number. The connection will be established immediately when the called destination answers the call.
TIPs:
1) This service is functional for SIP and PBX calls only.
2) This service works when the Voice Mail and Call Waiting services are disabled on the called destination.
If you want to call the last caller directly, you can dial *2 or press the corresponding function key CallBack.
Configure CallBack in the IP Phone Templates to provision your IP Phone automatically.
Or set the Line Key as Call Return on the phone's WEB GUI.
Dial *74 or press the corresponding function key LineInfo, you can get the information about the IP line, attached Extension number and SIP username.
Dial *73 or press the corresponding function key CallBlk, the last caller will be blocked and added to the Caller ID Based Services table.
To unblock the caller, go to the Caller ID Based Services page and disable the Incoming Call Blocking service for the blocked address.
This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your phone. If you require additional information or assistance with your new phone, contact your system administrator.
Check if you have configured the phone to obtain the time and date from the SNTP server automatically. If the phone fails to connect to the SNTP server, you need to configure the time and date manually.
Thank you for choosing the Htek IP phones, which are exquisitely designed to provide basic phone features plus advanced business features, such as Call Park, Call Pickup, Intercom and Enhanced Monitor Extension over IP network.
The purpose of this guide is to serve as a basic guidance for auto- provision. Htek IP phones supported by Epygi QX IP PBX:
Htek 9 Series:UC926, UC924.
Note: The configuration process outlined in this guide applies to Htek SIP IP phones running Firmware version 2.0.4.2.24 or later and Epygi QX IP PBX running Firmware version 6.2.6 or later. The configuration process described in this guide take the Htek UC924 as an example.
Topics provided in this guide include:
This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:
After your phone is powered on, the phone will boot up, complete the initialization and check firmware. Please refer to the three phases of the LCD display:
In the process of initializing, the phone will attempt to contact a DHCP server in your network to obtain valid IPv4 network settings (e.g., IP address, subnet mask, default gateway address and DNS address) by default.
After the phone comes up, you can view phone status on phone user interface (LCD) via the following ways:
Available information of phone status includes:
Press "Up" or "Down" to scroll through the list and view the specific information.
Extension should be attached to a line to be able to make and receive calls. Otherwise, the extension just be allowed to use a limited number of QX telephony services, such as the voice mail service to store and manage the messages from callers.
The Auto configuration option should be used if user wishes to associate the IP phone with a certain extension or a certain IP line.
IP phones can be connected to QX via LAN, WAN or VLAN interface (Figure 1 and Figure 2). The QX will provide a configuration file to the phones that are locally connected to the same network. Note: The QX will not configure IP phones that are remotely connected. These phones will need to be manually configured.
The following chapter will provide:
Auto configuration option simplifies the configuration procedure of the Supported IP phones. And the method is PnP (Plug and play).
The illustration is as follows:
The following shows you the details.
Maybe you are not satisfied with the default configuration of auto-configuration. So you can edit your own IP Phone Template on Epygi QX's GUI to configure your phone.
The following part "Operating Instructions" will show you how to modify the template by an example.
This chapter provides the detail instructions and configurations for the following Epygi integrated features:
This chapter introduces the necessary configuration of common optional configuration. Topics include:
Setup → Basic → Date and Time
If both services enabled simultaneously, Epygi QX20 will retrieve the time from the Internet (as a SNTP Client) and distribute it to all stations within the LAN (as a SNTP Server).
There are two ways to fetch the time from the server:
Configuring IP Phones with TLS
If Epygi QX20 has limited number of IP phones connected, but much more users wishing to make and receive calls through the Epygi QX20, some of the connected phones can be announced as public. Public phones have no static owners; they are just connected to the IP lines. Each user that accesses the public phone should first login with personal settings, such as the extension's number and password of previously configured and dedicated him virtual extension.
To use the Hot Desking, you need an IP Line without any extension attached (The contacts of Attached Extension should be None). So, check the Extensions page at first.
If there is no available Line, you can choose one of the them and Delete the attached extension of the line on Extensions page.
Now you have an IP Line for Hot Desking.
Enter the IP Line Settings page, fill in the necessary information of the IP Phone which will used as a Hot Desk. (Phone Model, MAC Address…as the same as attach an IP Line for your phone)
And then, check the Hot Desking option.
If you have successfully activated Hot Desking, the words Hot Desk will appeared behind the corresponding IP Line.
1. Use by dial feature code
Dial *78 to configure Hot Desking service:
1.. Dial *78 to login.
2. Enter the extension number and press #.
3. Enter the extension password and press #.
After successful login, the phone becomes a full featured phone connected to the Epygi QX20. You can place and receive calls and use all supplementary PBX services of the Epygi QX20.
When having finished using the phone, logout.
1. Dial *78 to logout.
2. Enter the password of the current logged in extension and press #.
When logged out, the public phone becomes available for other users.
2. Use by Function Keys
Configure a Function Key instead of manually dial feature code. The other operations are the same.
Epygi supports the use of Forward functionality in 4 situations (Unconditional/Busy/No Answer/Unregistered or Inaccessible). According to your needs to choose which to use.
Login QX GUI → Extensions/Interfaces → User Settings →Caller ID Services.
For an example, if you want to use Unconditional Call Forwarding, click on the hyperlink OFF.
Then, click on Add.
From the drop-down list, choose an Extension, e.g. 105.
Save, the page will automatically jump back to the previous page.
Check on Enable Server option and Save.
If the function is activated, the OFF will change to ON.
1. Unconditional Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set Unconditional Call Forwarding to 105.
b. 104 call 103.
c. The call will be forwarded to 105 immediately, and 105 will received the call.
2. Busy Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set Busy Call Forwarding to 105.
b. If 103 is in idle, and 104 call 103, 103 will ring.
c. If 103 is in busy (e.g. 103 is talking with another extension or 103 rejects the call from 104), the call will be forwarded to 105, and 105 will received the call.
3. No Answer Call Forwarding
a. There are three IP phones 103, 104, 105. And 103 set No Answer Call Forwarding to 105.
b. 104 call 103.
c. 103 will ring, but if there is no one to answer, the call will be forwarded to 105 as soon as the No Answer Timeout configured on the called extension (103) expires.
4. Unregistered/Inaccessible Call Forwarding
a. There are three IP phones 103, 104, 105. But 103 is unregistered or unreachable. And 103 set Unregistered/Inaccessible Call Forwarding to 105.
b. 104 call 103.
c. The call will be forwarded to 105, and 105 will received the call.
You can transfer a call to another extension by three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer: Transfer a call with prior consulting.
TIP: You can cancel the transfer before the call is connected by pressing the Cancel soft key.
Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.
The Do Not Disturb is used to turn off the phone ringer for a while. If you have Do Not Disturb service enabled along with the Voice Mail Service, all incoming calls will directly go to the extension's voice mailbox.
On Extension→Basic Services→Do Not Disturb Settings page , you can set the expire time and enable/disable the feature of Send Message to Caller.
You can dial *72 directly, or configure a programmable key on your phone, then press the key to enable/disable the function.
On the right side of the screen is the function key configured in the IP Phone Template, and the bottom of the screen is the soft key of the phone itself, they can all realize the function of DND.
You can create a conference with other extensions. And the maximum number of participants is 5.
To create a conference
You can use BLF (Busy Lamp Field) to monitor the status change of a specific extension. By press the corresponding BLF key when the extension is free, you can also call the extension which is being monitored.
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Watch Ext. (extension) and save when you are configured.
1.4 If you are consent about your configuration, click on Yes to apply the new template.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose BLF from the drop-down list, then fill in the extension in the entry Value.
2.3 Click on SaveSet.
The Call Park service allows to park a call (the call will be automatically placed on hold) then retrieve the parked call from another phone by dialing the Call Park extension number.
Before you start to use the function, you need add a Call Park extension first.
Log in QX WEB GUI, Extensions→Add Extension→choose Call Park from the drop-down list. After filled in the extension's number, click on Save, then the Call Park extension will display on the Extensions page.
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Call park and fill in the extension's number. When you finished, press Save.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose Call Park from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.
Speed dial allows dialing the desired destination by using a preconfigured speed dial code (shortcut number)
1. Configure via Epygi IP Phone Template
1.1 Log in Epygi WEB GUI → Interfaces→ IP Lines → IP Phone Template.
1.2 Choose a template to modify.
1.3 Choose the entry Speed Dial and fill in the extension's number. When you are configured, press Save.
2. configure via phone WEB GUI
2.1 Log in Htek phone WEB GUI → Function Keys → Line Key.
2.2 Choose Speed Dial from the drop-down list, then fill in the Call Park extension's number in the entry Value.
2.3 Click on SaveSet.
When you complete the configuration, if you want to call 106 quickly, you can make a call by pressing the speed dial key directly.
There are also some available features to help you to use the phone more conveniently. And they can all be configured in the template.
If the called number is busy after dialing *1 or press the corresponding function key AutReDl keep the handset lifted to activate the auto redialing of the last called number. The connection will be established immediately when the called destination answers the call.
TIPs:
1) This service is functional for SIP and PBX calls only.
2) This service works when the Voice Mail and Call Waiting services are disabled on the called destination.
If you want to call the last caller directly, you can dial *2 or press the corresponding function key CallBack.
Configure CallBack in the IP Phone Templates to provision your IP Phone automatically.
Or set the Line Key as Call Return on the phone's WEB GUI.
Dial *74 or press the corresponding function key LineInfo, you can get the information about the IP line, attached Extension number and SIP username.
Dial *73 or press the corresponding function key CallBlk, the last caller will be blocked and added to the Caller ID Based Services table.
To unblock the caller, go to the Caller ID Based Services page and disable the Incoming Call Blocking service for the blocked address.
This chapter provides general troubleshooting information to help you solve the problems you might encounter when using your phone. If you require additional information or assistance with your new phone, contact your system administrator.
Check if you have configured the phone to obtain the time and date from the SNTP server automatically. If the phone fails to connect to the SNTP server, you need to configure the time and date manually.