Vesion | Change Log |
---|---|
2.0.4.2.15 | Edited and published document |
BroadWorks software version: |
Firmware version on Htek IP Phone: |
Group Call Pickup is a multiuser service that allows selected users to answer any ringing line within their call pickup group. For instance, two colleagues have similar work or both in one department. One of them is away or inconvenient to answer the call , the other one can pick up this call via his/her own phone and transfer the call or just inform his colleague after he/she picked up the call.
The Directed Call Pickup service allows a user to pick up a call directed to another user in the same customer group, or barge in on the call if the call was already answered. For instance, Secretary can directly pick up the call for his/her boss if boss is away or inconvenient to answer the call. The secretary can transfer the call or just inform the boss after he/she picked up the call.
ways to configure call pickup on IP Phones:
Access Portal | Availability | How toaccess? |
Phone interface | Not Available | N/A |
Web interface | Available | Log in by IP address: *Username/password are admin/adminby default |
Auto provisioning | Available | Use HLCFGTool to generate configuration |
<P4701 para="CallPickup.DirectCallPickup">1</P4701> <P4745 para="CallPickup.DirectCallPickupCode">*97</P4745> <P4702 para="CallPickup.GroupCallPickup">1</P4702> <P4746 para="CallPickup.GroupCallPickupCode">*98</P4746> <P4703 para="CallPickup.VisualAlertForBLFPickup">1</P4703> <P4704 para="CallPickup.AudioAlertForBLFPickup">1</P4704> <P24018 para="CallPickup.Mode">0</P24018> <P8630 para="PhoneLock.KeypadLock">0</P8630> |