You can transfer a call to another extension in one of three ways:
Blind Transfer: Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer: Transfer a call with prior consulting.
To perform a blind transfer:
To perform a semi-attended transfer:
To perform an attended transfer:
There is some additional function of transfer
1. Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.
Blind Transfer On Hooks: If you have already complete the step 2 of blind transfer. Then you can transfer the call by on hook.
The P number of this setting is P3201, the value list is: 0 – off, 1 – on.
You can refer to the chapter Edit custom provision template to edit custom template.
Attended Transfer On Hooks: If you have already complete the step 3 of attend transfer. Then you can transfer the call by on hook.
The P number of this setting is P3204, the value list is: 0 – off, 1 – on.
You can refer to the chapter Edit custom provision template to edit custom template.
Transfer Mode via DSSkey ( DSSkey type must be BLF ): when two phones build a call, one phone which config the BLF can press the BLF line key to achieve the new call/Blind Transfer or Attended Transfer to another extension.
The P number of this setting is P3205, the value list is: 0 –Attended Transfer, 1 –Blind Transfer, 2 – New Call. You can refer to the chapter Edit custom provision template to edit custom template.