Epygi Call Transfer

Owned by stephen
Last updated: Oct 17, 2018
2 min read

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You can transfer a call to another extension by three ways:

Blind Transfer: Transfer a call directly to another party without consulting. Semi-Attended Transfer: Transfer a call when the target phone is ringing. Attended Transfer: Transfer a call with prior consulting.

How to Use

1.  Blind Transfer

    1. When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
    2. Enter the target extension number (104).

                


Press the Transfer soft key again, then 104 will be ringing and your phone will back to idle, the call is transferred to 103 and 104.

 

2.  Semi-Attended Transfer

    1. When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
    2. Enter the target extension number (104).
    3. Don’t press Transfer but press Send.
    4. The target phone will be ringing, and before he answered, press Transfer.

                

 

3.  Attended Transfer

    1. When you (107) are in calling with 103, you want to transfer the call to 104, press the Transfer soft key.
    2. Enter the target extension number (104).
    3. Press Send.
    4. Wait for 104 answered, and tell him that you want to transfer a call to him.
    5. Finally, press Transfer.

TIP: You can cancel the transfer before the call is connected by pressing the Cancel soft key.

 

Additional Function of Transfer

Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.

1.     Blind Transfer On Hooks

If you have already enter the target number, the transfer will be completed in the form of Blind Transfer even if you hang up directly.

This means that the on-hook action replaces pressing the Transfer soft key again. And the Semi-Attended and Attended Transfer On Hook are the same.


2.     Transfer Mode via DSSkey (DSSkey type must be BLF)

This feature allows you to complete the transfer in one click.

For an example, set the Line Key as BLF or Transfer, the Value is target number 104. And the Transfer Mode via DSSkey is Blind Transfer.

When you are calling with 102(e.g.), press the BLF key (listening to 104), the call will Blind Transfer to 104 directly.