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Call Pickup

Call Pickup

Owned by HTEK_admin (Unlicensed)
Last updated: Jul 05, 2018

Document Revision History

Vesion

Change Log

2.0.4.2.15

Edited and published document

Detail information for Broadworks and Htek IP Phone

BroadWorks software version:
21.sp1


Firmware version on Htek IP Phone:
UC926 2.12.4.2.15
UC924 2.12.4.2.15
UC923 2.12.4.2.15
UC903 2.12.4.2.15
UC902 2.12.4.2.15

Application Scenarios

Group Call Pickup

Group Call Pickup is a multiuser service that allows selected users to answer any ringing line within their call pickup group. For instance, two colleagues have similar work or both in one department. One of them is away or inconvenient to answer the call , the other one can pick up this call via his/her own phone and transfer the call or just inform his colleague after he/she picked up the call.

Direct Call Pickup/with Barge-in

The Directed Call Pickup service allows a user to pick up a call directed to another user in the same customer group, or barge in on the call if the call was already answered. For instance, Secretary can directly pick up the call for his/her boss if boss is away or inconvenient to answer the call. The secretary can transfer the call or just inform the boss after he/she picked up the call.

Configuration on Broadsoft

  1. To configure Group Call Pickup:
    Configuration Path: Group->Services->Call Pickup->Call Pickup Modify
  2. Directed Call Pickup/ with Barge-in
    Configuration Path: Group->User->Call Control->Directed Call Pickup with Barge-in
  3. Check the Group Call Pickup/Directed Call Pickup code:
    Configuration Path: Group->User->Utilities->Feature Access Codes

Configuration on Htek IP Phone

ways to configure call pickup on IP Phones:

Access Portal

Availability

How toaccess?

Phone interface

Not Available

N/A

Web interface

Available

Log in by IP address:

*Username/password are admin/adminby default

Auto provisioning

Available

Use HLCFGTool to generate configuration

Configure the call pickup feature on phone web interface

  1. Setting→Features→Call Pickup

Configure the Call Pickup information via Auto-Provisioning

<P4701 para="CallPickup.DirectCallPickup">1</P4701>
<P4745 para="CallPickup.DirectCallPickupCode">*97</P4745>
<P4702 para="CallPickup.GroupCallPickup">1</P4702>
<P4746 para="CallPickup.GroupCallPickupCode">*98</P4746>
<P4703 para="CallPickup.VisualAlertForBLFPickup">1</P4703>
<P4704 para="CallPickup.AudioAlertForBLFPickup">1</P4704>
<P24018 para="CallPickup.Mode">0</P24018>
<P8630 para="PhoneLock.KeypadLock">0</P8630>

Feature Show-Group Call Pickup

  1. B dial to C, C doesn't answer the call.
  2. A pickup the handset, then press GPickup softkey.
  3. A will receive the pickup call and answer,C return to idle status.

Feature Show-Direct Call Pickup

  1. B dial to C, C doesn't answer the call.
  2. A pickup the handset, then press DPickup softkey.
  3. A enter the number of C and press the DPickup softkey again to directly pickup the call from B, and C return to idle status.

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