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  • Log into the Web GUI of your phone with your admin username and password
    • admin is the default username
    • The default password is admin 

  • Click on the Management --> Configuration 

  • Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button.  This will download the phones configuration to your computer


  • Under the 'System Log' section set the 'Syslog Leve'l to 'Debug' and press the 'Download button'.  This will download the phones current logs to your computer

Capture packet on the phone

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    • admin is the default username
    • The default password is admin 

  • Navigate to Management--> Tools



  • Under the 'Pcap Feature' section press the 'Start' button. This will start the PCAP process in the phone



  • Please try to reproduce the issue

  • Under the 'Pcap Feature' section press the 'Stop' button. This will stop the PCAP process



  •  Press the 'Export' button to  download the phones configuration to your computer



Please send those information to the support.