Download the Configuration Files and System Log

Follow the steps below to provide the logs and configuration files of your phone for us.

• Log into the Web GUI of your phone (default username and password is admin:admin).

• Go to the Management --> Configuration 

• Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button.  This will download the phones configuration to your computer
  
  
  

• Under the 'System Log' section set the 'Syslog Level' to 'Debug' and press the 'Download button'.  This will download the phones current logs to your computer
  

Capture package on the phone

• Log into the Web GUI of your phone (default username and password is admin:admin).

• Navigate to Management--> Tools

• Under the 'Pcap Feature' section press the 'Start' button. This will start the PCAP process in the phone

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• Please try to reproduce the issue

• Then press the 'Stop' button. This will stop the PCAP process

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•  Press the 'Export' button to export the package to your computer.

Note: If you need to do some operations on the phone’s web, you could open two webpage of the phone, so you will be able to operate on one of them, and capture the pcaps on the other one.

Capture pcap when you need do operations on the phone’s webpage

Open two webpage of the phone, so you will be able to operate on one of them, and capture the pcap on the other one

Next, use capture the registry pcap as an example.

On the Management -> Tools webpage, start capture pcap, then disable/re-enable SIP register on Account page.

Wait a few seconds, stop capture, and export the pcap.

Capture packet by Port Mirror

• Computer connect the phone's PC port.

• Log into the Web GUI of your phone (default username and password is admin:admin).

• Navigate to Management--> Tools

• Under the 'Port Mirror' section press the 'Enable' button and save it..

• Computer open the capture packet tool( e.g. : wireshark)

• Please try to reproduce the issue

• Stop capture packet.