Download the Configuration Files and System Log
Follow the steps below to provide the logs and configuration files of your phone for us.
- Log into the Web GUI of your phone with your admin username and password
- admin is the default username
- The default password is admin
- Click on the Management --> Configuration
- Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button. This will download the phones configuration to your computer
- Under the 'System Log' section set the 'Syslog Leve'l to 'Debug' and press the 'Download button'. This will download the phones current logs to your computer
Capture packet on the phone
- Log into the Web GUI of your phone with your admin username and password.
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