Versions Compared

Version Old Version 8 New Version 9
Changes made by

HTEK_admin (Unlicensed)

HTEK_admin (Unlicensed)

Saved on

Key

  • This line was added.
  • This line was removed.
  • Formatting was changed.

...

  1. Click setting→ preference
  2. Select the desire mode for the incoming call show mode
  3. Click to save the setting.
    Image Modified

Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Webpage

  1. To Click Account → Advanced
  2. To choose Yes for the Auto Answer.
  3. To click Saveset to save the configuration.
    Image Modified

To Disable Auto Answer via Webpage

...

  1. Press or transfer soft key during the conversation, the call is on hold now.
    Image Modified
  2. Enter the number that transfer to, and press the send soft key or .
  3. Start the second conversation, press or transfer soft key, then, transfer completed.

...

  1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF.
  2. Press or transfer soft key during the conversation, the call is on hold now.
  3. Press BLF key then realize blind, attended and Semi-Attended Transfer.

...

  1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference
  2. A press line 2 key, the call is placed on hold.
  3. A enter the number of C and then press send soft key or .
  4. C answering the call.
  5. A press or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference)
  6. A press line 3 key, the current 3-way conference is placed on hold.
  7. A enter the number of D and then press send soft key or .
  8. D answering the call.
  9. A press or the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference)
  10. A press line 4 key, the call is placed on hold.
  11. A enter the number of E and then press send soft key or .
  12. E answering the call.
  13. A press or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
  14. A end the call, the conference is finished.
    Image Modified

Note:

  1. If C does not answer the call, A can back to continue the conversation with B;
  2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  3. The conference feature is not available on all servers. For more information, contact your system administrator.
  4. To realize the 5 way conference, the line should be all available.
  5. Press to get all parties information.

...

  1. Press Menu → Features → Call forward →Always Forward.
  2. Press and or press to select the enable choice
  3. Enter the forward to number and on code (optional), off code (optional).
  4. Press or Save soft key to save the configuration.
    Image Modified

To configure busy forward
With this feature, the incoming calls are immediately forwarded if the phone is busy.

  1. Press Menu →Features → Call forward →Busy forward.
  2. Press and or press to select the enable choice.
  3. Enter the forward to number and on code (optional), off code (optional).
  4. Press or Save soft key to save the configuration.
    Image Modified

To configure no answer forward
No Answer Forward: Incoming calls are forwarded if not answered after some time.

  1. Press Menu →Features → Call forward →No answer forward.
  2. Press and or press to select the enable choice
  3. Enter the forward to number and on code (optional), off code (optional).
  4. Press or Save soft key to save the configuration.
    Image Modified

When the Forward feature is enabled, the Forward Icon will display on Top of the LCD.

To configure Forward via Web Interface

  1. Setting → Features
  2. Click On for the Always/Busy/No Answer
  3. Fill the Forward to Number
  4. (Optional) fill the on/off code
  5. Click to save the configuration
    Image Modified

To cancel the forward feature via Phone Interface

  1. Option 1: To press the key to disable the forward feature.
  2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward

...

  1. Press Image Modified

...

  1.  and Image Modified

...

  1.  or press Image Modified

...

  1.  to select the disable choice

...

  1. Press Image Modified

...

  1.  or Save soft key to save the configuration. 

To cancel the forward feature via Web Interface

...

  1. When the phone is ringing, press Forward soft key.
  2. Enter the forward number.
  3. Press or press the send soft key, then the call is forwarded.
    Image Modified

Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.

...

  1. Click Setting → Features
  2. Select Call Waiting: On and Call Waiting Tone: On
    Image Modified

To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tone

2. Change the Tone Time as you want (for example 3s)

...

  1. Press Menu →Features →Anonymous Call
  2. Press and or press to change the Line ID
  3. Press and or press to select the enable choice in Anonymous Call filed.
  4. Enter the call on code (optional), call off code (optional).
  5. Press or Save soft key to save the configuration.
    Image Modified

To cancel anonymous call feature

...

  1. Press Menu →Features →Anonymous Call
  2. Press and or press key to change the Line ID
  3. Press and or press key to select the enable choice in Rejection filed.
  4. Press or Save soft key to save the configuration
    Image Modified

To cancel rejecting anonymous call

...

  1. Press the mute key , then the mute key glows green, and the LCD display Mute Icon.
  2. To disable the mute function, press again.
    Image Modified

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.

To enable DND feature
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

...

  1. Press Menu →Features → Key as Send
  2. Press and or press key to select the enable choice.
  3. Press or Save soft key to save the configuration
    Image Modified

To cancel # Key as Send

  1. Press Menu →Features → Key as Send
  2. Press and or press key to select the disable choice.
  3. Press or Save soft key to save the configuration

...

  1. Click Webpage Setting → Preference
  2. Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.

...

  1. Click the Image Modified button to save the configuration. 
    Image Modified

Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:

...

  1. Click Webpage Setting → Preference
  2. To choose the Lock keys.
  3. To fill the unlock PIN and auto lock time
  4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent.
  5. To click Saveset to save the configuration.
    Image Modified

To Disable Keypad Lock via Webpage
1. Click Webpage Setting → Preference
2. To choose Disable for the Phone Lock.
3. To click to save the configuration.

...

  1. Press Menu →Features → Hot Line
  2. Enter the Number and delay time (as present, we support off hook auto dial).
  3. Press or Save soft key to save the configuration
    Image Modified

To configure Hotline auto dial via Web Interface

  1. Setting → Features.
  2. Fill the number in the Hotline Number and Hotline Time-out.
  3. Click to save the configuration.
    Image Modified
    Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

Function Key Features Settings

...

  1. Click Function keys → Line or Memory Key.
  2. Select the wanted Key and set as Line.
  3. Select the Account.
  4. Click the button to save the configuration.
    Image Modified

Speed Dial

With this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
  2. Press and or press key to select the Speed Dial in the type field.
  3. Enter the targeted Number.
  4. Press or Save soft key to save the configuration
    Then the selected Line or Memory key will work as Speed Dial. 

To configure Speed Dial feature via Web Interface

  1. Click Function keys → Line or Memory key.
  2. Select the wanted Line or Memory key and set as Speed Dial.
  3. Enter the desired phone number in the Value field.
  4. Select the Account ID
  5. Click the Image Modified to save the configuration.
    Image Modified

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.

...

  1. Click Function keys → Line or Memory key.
  2. Select the desired Line or Memory key and select BLF in the Type.
  3. Enter the monitored phone number in the Value field.
  4. Select the Account ID
  5. Filled the Pickup code.
  6. Click the to save the configuration and then restart.
    Image Modified

Note:
This feature is not available on all servers. For more information, contact your system administrator.
After setting the BLF key, do not need to restart the phone.

...

To configure BLF List via web interface:

  1. Login and click Account
    Image Modified
  2. Click Advanced and then fill the Eventlist BLF URL.
    Image Modified
  3. To configure BLF List Keys
    3.1 Click→Function Keys→Memory

...

  1. Key 
    3.2 Select the BLF List in the Type Field. 
    3.3. Select Account
  2. Click Saveset to save the configuration and then restart the Phone.
    Image Modified

For more information, please check BLF list Note.

...

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
  2. Press and or press key to select the Speed Dial in the type field.
  3. Enter the value.
  4. Press or Save soft key to save the configuration
    Then the selected Line or Memory key will work as Direct Pickup. 

To configure Direct Pickup feature via Web Interface

  1. Click Function keys → Line or Memory key.
  2. Select the wanted Line or Memory key and set as Direct Pickup.
  3. Enter the pickup code and followed the desired phone number in the Value field.
  4. Select the Account ID
  5. Click the to save the configuration.
    Image Modified

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pick up via phone interface

...

  1. Click Function keys → Line or Memory key.
  2. Select the desired Line or Memory key and select Group Pickup in the Type.
  3. Enter the pickup code and followed the desired Group number in the Value field.
  4. Click the to save the configuration.
    Image Modified

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface

...

  1. Click Function key → Line or Memory key.
  2. Select the desired Line or Memory key and select call park in the Type.
  3. Enter the call park code in the value field.
  4. Click the button to save the configuration.
    Image Modified

For More information for Call Park, please see: Call park note.

...

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
  2. Press and or press key to select the intercom in the type field.
  3. Enter the intercom codes followed by desired number.
  4. Press or Save soft key to save the configuration
    Then the selected Line or Memory key will work as intercom.

To configure Intercom feature via Web Interface

  1. Click Function keys → Line or Memory key.
  2. Select the wanted Line or Memory key.
  3. Enter intercom codes followed by desired number in the Value field.
  4. Select the Account ID
  5. Click the to save the configuration.
    Image Modified

If you want to achieve the intercom feature, you must enable the "Allow Auto Answer By Call-Info"

...

  1. Click Setting→Preference
  2. Select On for Keypad DTMF Tone.
  3. Click the button to save the configuration.
    Image Modified

To configure the DTMF via Phone Interface

...

  1. Click Function keys → Line or Memory key.
  2. Select the desired Line or Memory key and select DTMF in the Type.
  3. Fill the value with the Desired DTMF number.
  4. Click the button to save the configuration.
    Image Modified

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

...

  1. Click Function key → Line or Memory key.
  2. Select the desired Line or Memory key and select Prefix in the Type.
  3. Fill the value.
  4. Click the to save the configuration.
    Then when you press this key, the set value is input directly.
    Image Modified

Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

...

  1. Click Function key → Memory Key.
  2. Select the desired Key and select Local group in the Type.
  3. Click the to save the configuration.
    Then you can press the local group key to access the pre-defined contact group in the local directory quickly. 
    Image Modified

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

...

  1. Click Function key → Memory Key.
  2. Select the desired Key and select XML group in the Type.
  3. Click the to save the configuration.
    Image Modified

LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

...

  1. Click Function key → Memory Key.
  2. Select the desired Key and select LDAP in the Type.
  3. Click the to save the configuration.
    Image Modified

XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

...

  1. Click Function key → Memory Key.
  2. Select the desired Key and select xml browser in the Type.
  3. Filled the access URL for xml browser (e.g. http://192.168.0.240:8080/xmlbrowser/text.xml)
  4. Click the button to save the configuration.
    Image Modified

Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the Broadsoft group via Phone Interface

...

  1. Click Setting→SMS
  2. Select the account(from which account the SMS sent)
  3. Enter the target number
  4. Input the content of SMS, and click Send.
    Image Modified

To send SMS via phone interface:

...

  1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
  2. Select the wanted Line or Memory key.
  3. Press and or press key to select the Record.
  4. Press or Save soft key to save the configuration
    Image Modified

To configure the record via Web Interface

  1. Click Function keys → Line or Memory key.
  2. Select the desired Line or Memory key and select Record in the Type.
  3. Click the button to save the configuration.
    Image Modified

Note:
Please contact the system administrator whether support this feature or not.

...

  1. Click Function keys →Memory Key.
  2. Select the desired Key and select public hold in the Type.
  3. Click the button to save the configuration.
    Image Modified

Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface

...

  1. Click Function keys →Memory Key.
  2. Select the desired Key and select public hold in the Type.
  3. Click the button to save the configuration.
    Image Modified

Share line

Shared line is configured by assigning the same extension number to multiple lines. You can use the shared line feature to share an extension number which is used on two or more IP phones at the same time. An incoming call to that number will cause all phones to ring simultaneously. The incoming call can be answered on one of the phones but not all of them. This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the share line via phone interface

...

  1. Press the Hot desking key when the IP Phone is idle.
  2. Enter the Extension number and password
    Image Modified
  3. Click Save softkey

You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your system administrator.

...

  1. Press Menu→Feature →line or memory key→memory key1?(e.g.?)
  2. Press and or switch key to select the multicast paging in the type field.
  3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
  4. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  5. Press or Save soft key to save the configuration

...

  1. Function keys→line key:
  2. Select the desired Key and select multicast paging in the Type.
  3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
    The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
  4. Click the button to save the configuration.

...

  1. Click Directory→Multicast paging?
  2. Select the desired value from the pull-down list of Paging Barge.
  3. Select the desired value from the pull-down list of Paging Priority Active.
  4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
  5. Enter the label in the Label field.
  6. Click button to save the configuration.

...

  1. Click Management → Upgrade
  2. Click and then confirm the setting.
    Image Modified

Pcap Feature

To use pcap via web interface:

  1. Click Management→Tools
  2. Click Start and then operation the phone
  3. When finish the operation, click stop and then click Export.
  4. Then you'll get the Pacp captures.
    Image Modified

System Log

To download system log via web interface:

  1. Click Management→Configuration
  2. Click of the system Log
  3. Then you'll get a txt file: syslog.txt.
    Image Modified

...


  1. Image Modified

Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

  1. Click Management→Auto provision:
  2. Select the upgrade mode in the upgrade mode field
  3. Enter the Firmware server path and config server path (192.168.0.254 is HTTP server).
  4. Enter the HTTP server's username and password (optional).
  5. Click the button to save the configuration.
  6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server.
    Image Modified

NOTES:

  • Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
  • Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC8xx will attempt to retrieve the new image files by downloading them into the UC8xx's SDRAM. During this stage, the UC8xx's LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC8xx will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
  • Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
  • Hanlong's latest firmware is available at http://www.htek.com →Support→Firmware Download.
  • Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

...

  1. Click Management → Upgrade
  2. Click Brower or the blank.
  3. Select the firmware (fw8xx.rom )and then click .
    Image Modified

Configuration File

To download configuration file:

  1. Click Management → Configuration →Download Device Configuration
  2. Then you can get a file: cfg.bin or cfg.xml
    Image Modified

To Restore a configuration file:

  1. Click Management → Configuration → Restore configuration
  2. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.
    Image Modified

Troubleshooting

Why is the phone LCD screen blank?

...