Notices Information

Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved. 
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD. 
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

Safety cautions

• To use the Phone follow the instructions in this manual.
• To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
• The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
• Do not use the phone during thunderstorms.
• CE
• FCC

WEEE Warning

 To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

Getting Started

Packing List

The package contains the following parts, please check if all the items are not missed:

1. The phone device
   
2. The footstand
   
3. Handset
   
4. Headset cord
   
5. Power adapter
   
6. Ethernet cable
   
7. Quick installation reference
   

Phone Installation

1. Attach the Foot stand

2. Connect the Handset and optional Headset

3. Connect the Network and Power

Initialization

After your phone has been powered up, the system boots up and performs the following steps: 
Automatic Phone Initialization 
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting" 
 
And then show "Initializing "during the initialization.

The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.

Then IP Phone will show Reboot information:
 
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. 

Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts) 
To view the phone status via phone interface: 

...

To view the phone status via Web interface: 
Login webpage (For How to login, please refer to UC804_T_G User ManualWeb Login) 
View the information of Version, Account and Network. 

Registration

To register via phone interface: 

1. Press Menu→ Setting→Advanced setting (default password: admin)→Accounts
2. Select the desired account
3. Select Enable for Account active
4. Filled the SIP Server
5. Filled the Failover SIP server if need (Optional)
6. Filled the Outbound Proxy (Optional)
7. Filled the SIP User ID, Authenticate ID
8. Filled the password, Name (shown on LCD) and Ringtone.
9. Press Save to save the configuration.
   Image Modified

Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >(){}[]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|" 
To register via web interface: 

1. Login webpage and Click Account→Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click  to save the configuration.
   Image Modified 

Idle Screen

Getting Familiar with Your Phone

Hardware Components Preview

Icon Preview

Image RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage RemovedImage Removed

Icon	Description Image Removed
Image Added	Network down
Image Added	Registered succeed
Image Added	Unregistered
Image Added	Speakerphone mode
Image Added	Handset mode
Image Added	Headset mode
Image Added	Voice messages
Image Added	Text message
Image Added	Mute
Image Modified	Do Not Disturb
Image Added	Volume is 0
Image Modified	Hold
Image Modified	Received calls
Image Modified	Dialed Calls
Image Modified	Missed calls
Image Modified	Forward calls
Image Modified	Conference
Image Added	Keypad locked
Image Added	Keypad unlocked

LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting 

Power Indicator LED

Line LED:(Line Key set as Line)

BLF or BLF List Key LED:(Line Key set as BLF)

Shared Line Key LED:

Other Key Led

Info Key Instruction

Info Key  plays many roles in this phone:

1. Quick get the Information page.
   Image Modified
2. Get the full information of the item with  . When the item with  , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.
   Image Modified

...

2. Fast access to the new missed or Forward calls, New Voicemail or Text Message.
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2. Get all other parties information during a conference.
   Image Modified

User Interface

There are two ways to customize specific configurations on your IP phone:

...

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. 
Phone Interface Overview 

Line Key Function Overview

Basic Features Configuration

This part will mainly introduce the basic configuration as the Time, Language, and Volume…

Web Login

1. Get the IP address: Press Menu →Status →Information.

...

Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin 
To change to password via Phone Interface

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Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. 
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

WAN Port

To configure a static IP address via phone interface: 

...

PC Port

Two modes for PC port: bridge and router. 
To configure PC Bridge via Phone interface: 

...

1. Click  and restart the phone

Language

The default Phone interface language is English. 
To change the language via Phone interface 

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Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. 


To configure the time and Date by SNTP setting

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Ring Tone

You can adjust the type and volume of the ring tone. 
To adjust the Ring Tone Type via Phone interface 

...

1. Click  →  to save the configuration.

Volume

You can adjust the volume for the phone by the volume keys:  and  . 
To adjust the Ring tone volume

...

To adjust the handset volume
To press  and  during a call in handset mode. 
To adjust the headset volume
To press  and  during a call in headset mode. 
To adjust the speaker Volume
To press  and  during a call in speaker mode.

Screen Saver

1. There are two types of screen saver: Logo & Time and Logo

...

To wake up screen saver via Web interface: 
1. Click Setting → Preference 
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial 

Backlight

To set Backlight via web interface: 

...

The default is 0, which means Backlight is always on. 

Contact Management

This section provides the operating instructions for managing contacts. The topics
include:

• Local Directory
• Blacklist
• Remote Phonebook
• Call History
• LDAP
• BroadSoft Phonebook
• CallLog
• Search Contact

Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts. 
A. To add contacts list into local directory 
To add contacts manually

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Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

Remote Phonebook

To set Remote Phonebook via web interface: 

...

 
To check the contacts via phone interface: 
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail. 
For More detail, please refer to: Remote Phonebook on www.htek.com .
Note:
Every remote contact only support 1000 contacts.

Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. 
To enable the history record feature via phone interface: 

...

 
To Dial a call from Call History via phone interface: 
1. Press History soft key or press Menu → History → Local history
2. Press  and  to select the targeted one. 
3. Press the Send soft key, or  , or  , or the corresponding line key.

LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly. 
To configure LDAP via web interface: 

...

When press the LDAP Key the LCD will display as following: 
 
For More detail, please refer to LDAP Notes on www.htek.com

Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory. 
To Configure Broadsoft via web interface: 

...

1. Click  to save the configuration.

Call log

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log. 
To Configure Call log via web interface: 

...

1. Click  to save the configuration.

Search Contact:

You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

...

1. Click the LDAP function key.
2. Enter the first character or more of contact's name.
3. Select the desired the remote contact and click Enter softkey.
4. Then IP Phone will display the relevant contacts automatically within Search Delay.

Other features settings

Dial Plan

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 
1,2,3,4,5,6,7,8,9,0,*,# 

...

Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. 
To configure emergency call via web interface:

...

1. Click SaveSet to save the configuration.

LED Status Setting

The LED Status setting mainly defines the power indicator LED. 
To configure LED Status via web interface: 

...

For the LED status description, see: LED Instruction[ Power Indicator LED|#_Power_Indicator_LED] 

Action URL

To configure action url via web interface: 

...

Click Action URL for more how to use, or check on www.htek.com 

Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. 
To configure Soft key via web interface: 

...

Ext Key

It only works when there is expansion module connected with the phone. 
For Ext Key configuration, please refer to: UC40 User manual.

Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. 
To configure Programmable Key via web interface: 

...

1. By clicking  , all setting of the keys will be back to default.

Basic Call Features

Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. 
To place a call by Handset 

...

1. Press the Send soft key, or  , then make the second call.

End a Call

Here shows to end a call during three mode: 
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press  
To end a call under Headset Mode
Press the Cancel soft key or press  , or press  . 
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press  , or press  . 

Redial a Call

To redial the last placed call from the IP Phone 
Press  directly when LCD is on the idle interface.

Receive a Call

There are three ways to receive a call when the phone is ringing: 
To receive a call by handset 
Pick up the handset the conversation is built. 
To receive a call by headset 
Press  and now the conversation is built. 
To receive a call by hands-free speaker 

...

1. To press Silence soft key, and then the call will keep silent, no ring tone display.

Incoming Call Show Mode

There are two incoming call show mode for this phone: 

...

1. Click  to save the setting.

Auto Answer

Enable auto answer feature, you will answer all incoming call automatically. 
To enable Auto Answer via Webpage 

...

1. To click Saveset to save the configuration.

Call Hold

When use hold feature, the Hold icon will show on the display.

To make a call on hold during three modes: 
To hold a call under handset mode: 

...

1. Press Resume soft key or  to resume the call on hold.

Call Transfer

This phone supports blind, attended and Semi-Attended Transfer.

Blind Transfer 
When you use this feature, you can transfer 

...

1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF

1. Press  or transfer soft key during the conversation, the call is on hold now.

...

Call Conference

This IP Phone supports up to 5-way conference. 
5-way conference

...

Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward 

To configure static forward 
To configure always forward 
With this feature, all incoming calls will forward immediately to configured number. 

...

Call Return

This feature allows you to dial the last phone call you received. 
To configure the Call Return via phone interface

...

1. Click the  to save the configuration.

Call Waiting Tone

1. Click Setting → Features

1. Select Call Waiting: On and Call Waiting Tone: On

 

To Change the Call Waiting Tone time via Web interface 
1. Click Setting → Tones 
 
2. Change the Tone Time as you want (for example 3s) 

Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. 
To configure anonymous call 

...

1. Press Menu →Features →Anonymous Call
2. Press  and  or press  key to select the disable choice in Anonymous Call filed.
3. Press  or Save soft key to save the configuration.

Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls 
To configure rejecting anonymous call 

...

1. Press  or Save soft key to save the configuration.

Call Mute

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone). 

To mute the call during a call (including a conference call)

...

1. To disable the mute function, press  again.

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.
 
To enable DND feature 
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD. 
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Key as Send

To configure Key as Send 

...

1. Press  or Save soft key to save the configuration

No Key Entry Timeout

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. 
To configure No Key Entry Timeout 

...

1. Click the  button to save the configuration.

Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number. 
To configure Dial-Now Timeout via web interface: 

...

1. Click the  button to save the configuration

Keypad Lock

To enable Keypad Lock via Phone 
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock 
2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 
3. Press Save or OK key to save the configuration. 
To enable Keypad Lock via Phone 

...

 

To Disable Keypad Lock via Webpage 
1. Click Webpage Setting → Preference 
2. To choose Disable for the Phone Lock. 
3. To click  to save the configuration.

Hot Line

To configure Hot Line 

1. Press Menu →Features → Hot Line

...

 
Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

Function Key Features Settings

Line

It works same as Line keys. 
To configure Line Feature via Web Interface 

...

1. Click the  to save the configuration.

Speed Dial

With this feature, you can dial one directory by press the definite key. 
To configure Speed Dial feature via phone interface 

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Then the selected Line key will work as Speed Dial. 
To configure Speed Dial feature via Web Interface 
1. Click Function keys → Line key. 
2. Select the wanted Line key and set as Speed Dial. 
3. Enter the desired phone number in the Value field. 
4. Select the Account ID 
5. Click the  button to save the configuration. 

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 

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BLF List

To configure BLF List via web interface: 

...

3.1 Click→Function Keys→ Line Key 
3.2 Select the BLF List in the Type Field. 
3.3. Select Account 
3.4 Click Saveset to save the configuration and then restart the Phone. 
 
For more information, please check BLF list Note on www.htek.com.

Voice Message

This phone supports Voicemail, and when there is message, the message will  will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. 
 
To configure the Voice mail feature 

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Direct Pickup

With this feature, you can pick up the set line when it ringing. 
To configure Direct Pickup feature via phone interface 

...

1. Click the  to save the configuration.

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls. 
To configure the Pick up via phone interface 

...

1. Click the  to save the configuration.

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone. 
To configure the Call Park via phone interface 

...

For More information for Call Park, please see: Call park note on :http://www.htek.com

Intercom

When use the intercom feature, you can quickly get access connect to the configured one. 
To configure intercom feature via phone interface 

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DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. 
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface 

...

1. Click the  to save the configuration.

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. 
To configure the Prefix via Phone Interface 

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Then when you press this key, the set value is input directly. 

Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly. 
To configure the Local group via Phone Interface 

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Then you can press the local group key to access the pre-defined contact group in the local directory quickly. 

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. 
To configure the XML group via Phone Interface 

...

1. Click the  to save the configuration.

LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly. 
To configure the LDAP via Phone Interface 

...

1. Click the  to save the configuration.

XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. 
To configure the XML Browser via Phone Interface 

...

1. Click the  button to save the configuration.

Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. 
To configure the Broadsoft group via Phone Interface 

...

1. Click the  button to save the configuration.

Conference

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as  . 
To configure the Conference via Phone Interface 

...

1. Click the  button to save the configuration.

Forward

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically. 
To configure the Forward via Phone Interface 

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1. Click the  button to save the configuration.

Transfer

You are able to configure the key as a transfer key to perform the Blind/Attended Transfer. 

To configure the Transfer via Phone Interface 

...

1. Click the  button to save the configuration.

Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation. 

To configure the Hold via Phone Interface 
1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 
2. Select the wanted Line key. 
3. Press  and  or press  key to select the Hold in the type field. 
4. Press  or Save soft key to save the configuration 
To configure Hold via Web Interface 

...

1. Click the  button to save the configuration.

Group Listening

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak. 
To configure the Group listenning via Phone Interface 

...

1. Click the  button to save the configuration.

DND

If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode. 

To configure the DND via Phone Interface 

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To enable DND feature 
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD. 
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone. 
To configure Redial via Web Interface 

...

1. Click the  button to save the configuration.

SMS

Send SMS

To send SMS via web Interface 

...

1. Enter the target number (to which account the number sent)

1. Press the Send button.

Set SMS Memory Key

To configure the SMS via Phone Interface 

...

1. Click the  to save the configuration.

Record

With record feature, you can record calls by pressing a record key on the phone. 
To configure the record via phone interface 

...

URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. 
To configure the URL record via phone interface 

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1. Click the  button to save the configuration.

Paging

With this feature, you can call a paging group directly. 
To configure the paging via phone interface 

...

1. Click the  button to save the configuration.

Shared Line

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered. 
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side). 
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. 
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account. 
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. 
To configure the line key as line via phone interface 

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Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. 
To configure the Public hold via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)

...

1. Click the  button to save the configuration.

Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. 
To configure the Private hold via phone interface 

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Note:
This feature is not available on all servers. For more information, contact your system administrator.

Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later 
To configure the hot desking via phone interface 

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You can see the account information which has changed. 
Note:
This feature is not available on all servers. For more information, contact your system administrator.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. 
To configure the ACD via phone interface 

...

Note:
This feature is not available on all servers. For more information, contact your system administrator. 

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later 
To configure the zero touch via phone interface 

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. 

Sending RTP Stream

To configure a multicast paging key via phone interface 

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Sending RTP Stream: 
Press the multicast paging key when the phone is idle. 
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.

Receiving RTP Stream

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field: ? 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest. ? Disabled: The voice call in progress will take precedence over all incoming paging calls.
Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. 
Multicast Codec:
You can only configure the codec by web interface.
To configure multicast codec key via web interface

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Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only. 

Upgrade

Factory Reset

To set Factory Reset by phone interface 

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To set Factory Reset via web interface 
1. Click Management → Upgrade
2. Click  and then confirm the setting.

Pcap Feature

To use pcap via web interface: 

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1. Then you'll get the Pacp captures.

System Log

To download system log via web interface: 

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1. Then you'll get a txt file: syslog.txt.

 . 

Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use
Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

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1. Select the firmware (fw8xx.rom )and then click  .

Configuration File

To download configuration file:

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1. Select the xxx.bin or xxx.xml file, and then Click the  , then IP Phone will reboot.

Troubleshooting

Why is the phone LCD screen blank?

1. Ensure your phone is properly plugged into a functional AC outlet.
2. Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
4. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
5. Check that the power LED is on to ensure the phone is powered on.

Why does the phone display "Network Unavailable"?

• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the switch or hub in your network is operational.
• Contact your system administrator for more information.

Why can't I get a dial tone?

• Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to HU Phone InstallationUH.
• Check whether dial tone is present on one of the audio modes.
• Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
• If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

Where to set the tone?

You can set the tone on web interface:

• Click Setting→Tones
• Define the dial tone, ringing, busy tone…
• For the tones, you can check with your system administrator.
• More Click Tone Notes.

How to download XML Configuration?

• Click Management→Configuration→ 

How to Import Trusted CA certificate?

• Click Management→Trusted CA

How to Import Server CA certificate?

• Click Management→Server CA

How to use Vlan?

• For Vlan information, please click VLAN Note

How to use LLDP?

• For LLDP information, please click VLAN Note
• VLAN Notes including: 

1. Voice VLAN 
2. Major Benefits of Using VLANs 
3. VLAN discovery method on Htek ip phones 
4. LLDP Feature on Htek IP Phones 
5. Supported TLVS of IP Phones 
6. Configuring LLDP Feature 
7. DHCP VLAN 
8. Open the DHCP VLAN on the Htek IP Phones 
9. VLAN under Bridge Mode 
10. VLAN underNAT Mode

How to Set LCD and Web GUI:

• Click LCD and Web GUI custom Guide

How to Upgrade via FTP?

• Click How to Upgrade Note

How to make Ringtone?

• Click How to Make Ringtone

How to use Open VPN?

• Click Open VPN note

Provisioning Guide on Free PBX:

• Click Set Auto Provision on FreePBX

Failover Notes

• Click [ Failover Note|http://www.hanlongtek.com/uploadfile/swfupload/file/Failover%20Notes.pdf]

How to Use Auto Provision Phonebook?

• Click About AP Phonebook

All Documents

• Click Documents Guide, you can get all tech files.

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