Notices Information

Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved. 
Nanjing Hanlong Technology Co., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology Co., LTD. 
When this document is made available on www.htek.com , hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology Co., LTD.

Safety cautions

• To use the Phone follow the instructions in this manual.
• To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
• The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
• Do not use the phone during thunderstorms.
• CE
• FCC

WEEE Warning

 To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

Getting Started

Packing List

The package contains the following parts, please check if all the items are not missed:

1. The phone device
   
2. The footstand
   
3. Handset
   
4. Headset cord
   
5. Power adapter
   
6. Ethernet cable
   
7. Quick installation reference
   

Phone Installation

1. Attach the Foot stand

2. Connect the Handset and optional Headset

3. Connect the Network and Power

Initialization

After your phone has been powered up, the system boots up and performs the following steps: 
Automatic Phone Initialization 
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting" 
 
And then show "Initializing "during the initialization.

The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.

Then IP Phone will show Reboot information:
 
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server. 

Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information (e.g., Model, IP, MAC, Firmware, Hardware), Network (e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts) 
To view the phone status via phone interface: 

1. Press Menu →Status →Information
   
2. Press Menu →Status →Network
   
3. Press Menu →Status →Account
   

To view the phone status via Web interface: 
Login webpage (For How to login, please refer to Web Login) 
View the information of Version, Account and Network. 

Registration

To register via phone interface: 

1. Press Menu→ Setting→Advanced setting (default password: admin)→Accounts
2. Select the desired account
3. Select Enable for Account active
4. Filled the SIP Server
5. Filled the Failover SIP server if need (Optional)
6. Filled the Outbound Proxy (Optional)
7. Filled the SIP User ID, Authenticate ID
8. Filled the password, Name (shown on LCD) and Ringtone.
9. Press Save to save the configuration.
   

Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >(){}[]"
Pressing "*", you will find "*/"!@$"
Pressing "#", you will find "#'%&*|" 
To register via web interface: 

1. Login webpage and Click Account→Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click  to save the configuration.
    

Idle Screen

Getting Familiar with Your Phone

Hardware Components Preview

Icon Preview

LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting 

Power Indicator LED

Line LED:(Line Key set as Line)

BLF or BLF List Key LED:(Line Key set as BLF)

Shared Line Key LED:

Other Key Led

Info Key Instruction

Info Key  plays many roles in this phone:

1. Quick get the Information page.
   
2. Get the full information of the item with  . When the item with  , it means the information is not full display or there more options for the item. Press info key, you can get the complete content or the prompt list for all options.
   
3. Fast access to the new missed or Forward calls, New Voicemail or Text Message.
   
4. Get all other parties information during a conference.
   

User Interface

There are two ways to customize specific configurations on your IP phone:

• The user interface on the IP phone
• The user interface in a web browser on your PC

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. 
Phone Interface Overview 

Line Key Function Overview

Basic Features Configuration

This part will mainly introduce the basic configuration as the Time, Language, and Volume…

Web Login

1. Get the IP address: Press Menu →Status →Information.
   
2. Input the IP Address in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.
   

Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin 
To change to password via Phone Interface

1. Press Menu → setting → Advanced settings → password (default admin) →Phone Setting → Set Password
2. Enter the current PWD (password), new password and confirm the new password.
3. Press save soft key or  to save the new password.
    

To change to password via Web Interface 

1. Management → Password
2. Fill the value
3. Click  to save the configuration.
   

Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. 
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

WAN Port

To configure a static IP address via phone interface: 

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.
2. Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.
   
3. Click Save and restart the phone.
   
   Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. 

To configure PPPoE via phone interface: 

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.
2. Enter the User ID and password
3. Click Save and restart the phone.
   

To configure DHCP via phone interface: 

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →DHCP mode.
2. Click Save and restart the phone.

To configure Network via web interface: 

1. Click Network→Basic
2. Select the desired Type: DHCP, Static or PPPoE
3. Filled the necessary information.
4. Click the SaveSet and restart the phone.
    

PC Port

Two modes for PC port: bridge and router. 
To configure PC Bridge via Phone interface: 

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Bridge mode.
2. Click Save and restart the phone.

To configure PC router via Phone interface: 

1. Press Menu→Setting→Advanced Settings (password: admin) →Network→PC Port →Router mode.
2. Enter the IP, Netmask and DHCP server
3. Click Save and restart the phone.

To configure Bridge via web interface: 

1. Click Network→Basic
2. Select 
3. Click  and restart the phone
    

To configure Router via web interface: 

1. Click Network→Basic
2. Select As Router
3. Fill the IP address and other necessary information.
4. Click  and restart the phone
   

Language

The default Phone interface language is English. 
To change the language via Phone interface 

1. Press Menu → Setting → Basic Settings → Language.
2. Press  or Save soft key to save the configuration.
    

To change the language via Web Interface 

1. Setting → Preference →Web Language
2. Select the necessary one.
3. Press  to save the configuration.
    

Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. 
To configure the time and Date by SNTP setting

1. To press Menu → Setting → Basic setting → Time & Date → SNTP Settings
2. Press  or  , or  to change the Time zone.
3. Fill the NTP server1, NTP Server2, and Daylight Saving.
4. Press  or Save soft key to save the configuration.
    

To configure time and date manually

1. To press Menu → Setting → Basic setting → Time & Date → Manual Settings
2. Press  and  or change the right time, or you can input the right time.
3. Press  or Save soft key to save the configuration.
    

To configure the Time & Date Format 

1. To press Menu → Setting → Basic setting → Time & Date Format
2. Press  and  or press  to change between 12 Hour or 24 Hour.
3. Press  and  or press  to change among Y-M-D(year-month-day), M-D-Y(month-day-year), D-M-Y(day-month-year).
4. Press  or Save soft key to save the configuration.
    

To configure the DHCP time 

1. To press Menu → Setting → Basic setting → DHCP time
2. Press  and  or press  to change between Disable and Enable.
3. Press  or Save soft key to save the configuration.

To configure the NTP Server by web interface

1. Login
   Login name: admin, password: admin (default) 
2. Setting → Date &Time →NTP Server
3. Fill the value in the blank.
    

To change the Time Zone and Date Display Format via web interface 

1. Setting → Date &Time
2. Select the necessary one.
3. Press  to save the configuration.
    

Ring Tone

You can adjust the type and volume of the ring tone. 
To adjust the Ring Tone Type via Phone interface 

1. Press Menu → Setting → Basic Settings → Ring Tone.
2. Press  and  to select the aimed one.
3. Press  or Save soft key to save the configuration.
    

To adjust the Ring Tone Type via Web Interface 

1. Setting → Preference → Ring Tone
2. Select the wanted one
3. Click  to save the configuration.
    

To configure Distinctive Ring Tone via Phone Interface 

1. Press Directory
2. Select the target contact
3. Press Detail soft key to edit the contact.
4. Press  and  to select the wanted Ring Tone for the contact
5. Press Save soft key to save the contact.
    

To configure Distinctive Ring Tone via Web Interface 

1. Directory → Directory → Contact
2. Choose the Ring Tone you want to use.
3. Click  →  to save the configuration.
   

Volume

You can adjust the volume for the phone by the volume keys:  and  . 
To adjust the Ring tone volume

1. Option 1: To press  and  on the idle page
   
2. Option 2: To press  and  during the call is ringing.

To adjust the handset volume
To press  and  during a call in handset mode. 
To adjust the headset volume
To press  and  during a call in headset mode. 
To adjust the speaker Volume
To press  and  during a call in speaker mode.

Screen Saver

There are two types of screen saver: Logo & Time and Logo
Time & Logo: when the screensaver works, it will show Time and logo in turns.
Logo: It works with the Time & Logo, when enter the value, it will disyplay the time and the entered value in turns.
To enable screen saver via Phone interface: 

1. To press Menu → Setting →Basic Setting →Screensaver...
2. Press  and  or press Switch soft key to Choose the Time-out as 1 min or 2/5/10/30 minute.
3. Enter the Screensaver Type to choose one of the type: Logo & Time and Logo
4. Press  or Save soft key to save the selected configuration.
    

To disable screen saver via Phone interface 

1. To press Menu → Setting →Basic Setting →Screensaver...
2. Press  and  or press Switch soft key to Choose the Time-out as off.
3. Press  or Save soft key to save the selected configuration.
   

To enable screen saver via Web interface: 
1. Setting → Preference 
2. Choose the type wanted to use as screen saver
3. Click  to save the configuration. 

To custom text logo via web interface:

1. Click Setting→Preference.
2. choose the Time-out as 1 min or 2/5/10/30 minute.
3. Enter the desired value in the Text Logo field.
4. Click Saveset to save the configuration.
   

To wake up screen saver via Web interface: 
1. Click Setting → Preference 
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial 

Backlight

To set Backlight via web interface: 

1. Click setting→Preference
2. Enter the time for Backlight time(In seconds).
3. Click  to save the configuration.

The default is 0, which means Backlight is always on. 

Contact Management

This section provides the operating instructions for managing contacts. The topics
include:

• Local Directory
• Blacklist
• Remote Phonebook
• Call History
• LDAP
• BroadSoft Phonebook
• CallLog
• Search Contact

Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts. 
A. To add contacts list into local directory 
To add contacts manually

1. Press Menu → DIR
2. Press  and  or press Switch soft key to Choose the Local Contact.
3. Press More soft key
4. Press More soft key
5. Press Option soft key. Add to blacklist.
6. Press save soft key or  to add the contacts successfully.
   

To add contacts from History 

1. Press History soft key or press Menu → History → Local history
2. Press  and  to select the targeted one. (Press  and  switched among the All calls, Dialed calls, Received calls, Missed Calls and Forward Calls).
3. Press Option soft key → Add to Contacts
4. Edit the necessary information as Name, Phone number…
5. Press save soft key or  to add the contacts successfully.
    

To add contacts via web interface 

1. Click Directory→Directory
2. Enter the name, number and some other information.
3. Press  and then press  button.
    

B: To add contacts into blacklist 
To add blacklist manually

1. Press Menu → Directory → Blacklist
2. Press Add soft key.
3. Enter the necessary information as Name, Phone number…
4. Press save soft key or  to add the contacts successfully.

To add blacklist from history 

1. Press History soft key or press Menu → History → Local history
2. Press  and  to select the targeted one.
3. Press Option soft key → Add to Blacklist
4. Edit the necessary information as Name, Phone number…
5. Press save soft key or  to add successfully.
    

C: To import or export the contact list 
You can manage your phone's local directory via phone or web user interface. But you can only import or export the contact list via web interface. 
To import an XML file of contact list via web interface: 
1. Click on Directory 
2. Click Browse to select a contact list file (file format must be .xml) from your local system. 
3. Click Import XML to import the contact list. 
To export an XML file of contact list via web interface: 
1. Click on Directory 
2. Click Export XML to export the contact list. 
To import a CSV file of contact list via web interface: 
1. Click on Directory 
2. Click Browse to select a contact list file (file format must be .csv) from your local system. 
3. Click Import Csv to import the contact list. 
To export a CSV file of contact list via web user interface: 

1. Click on Directory
2. Click Export Csv to export the contact list.

Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

Remote Phonebook

To set Remote Phonebook via web interface: 

1. Login the webpage and click Directory→Remote Phone Book
2. Fill the path of the remote file in the Phone Book URL field.
   For example, 
   http://192.168.0.240/Phonebook/Phonebook.xml
3. Fill the Name and then click  to save the configuration.
    

To check the contacts via phone interface: 
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail. 
For More detail, please refer to: Remote Phonebook.
Note:
Every remote contact only support 1000 contacts.

Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance. 
To enable the history record feature via phone interface: 

1. Press Menu→Feature→History Setting
2. Press  and  or Switch soft key to enable History record.
3. Press Save soft key to save the configuration.
    

To check the call history via phone interface: 

1. Press the History soft key. The LCD screen displays All Calls list.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
3. Press to select the desired entry.
4. Press the Option soft key, and then select Det ail from the prompt list.
5. The detailed information of the entry appears on the LCD screen.
    

To delete an entry from the call history list via phone interface:: 

1. Press the History soft key.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
3. Press UP or DOWN key to select the desired entry.
4. Press the Delete soft key.

To delete all entries from the call history list via phone interface: 

1. Press the History soft key.
2. Press Right or Left Key to switch among All Calls, Missed Calls, Received Calls, Dialed Calls and Forwarded Calls.
3. Press the Option soft key, and then select Delete All from the prompt list.
4. Press the OK soft key.
5. Press the OK soft key to confirm the deleting or the Cancel soft key to cancel.

To check the call history via web interface:

1. Click Directory→ Call History
2. Click Dialed List, Missed List, Received List, Forwarded List then you can see the history list.
    

To Dial a call from Call History via web interface:

1. Click Directory→Call History
2. Select the desired history item, and click Tel Number.
3. Then the call is dialed on phone.
    

To Dial a call from Call History via phone interface: 
1. Press History soft key or press Menu → History → Local history
2. Press  and  to select the targeted one. 
3. Press the Send soft key, or  , or  , or the corresponding line key.

LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly. 
To configure LDAP via web interface: 

1. Login webpage and click Directory→LDAP
2. Filled the LDAP Name Filter:
   1. This parameter specifies the name attributes for LDAP searching. The "%" symbol in the filter stands for the entering string used as the prefix of the filter condition.
   2. For example (cn=%), when the name prefix of the cn of the contact record matches the search criteria, the record will be displayed on the IP PHONE LCD.
3. Filled LDAP Number Filter:
   This This parameter specifies the number attributes for LDAP searching. 
4. Filled Server Address: Fill the domain name or IP address of the LDAP Server.
   For example: 192.168.0.124 
5. Port(the port of the LDAP Serve) Base, User Name, Password
6. Max.Hits(1-32000): the maximum number of the search results to be returned by the LDAP server.
7. LDAP Display Name: the display name of the contact record displayed on the LCD screen.
8. Filled the relative value and then click save button the save the settings.

Following is the example screenshot for the configuration. 
 
To Configure LDAP Key 
To configure LDAP Key via web interface: 

1. Click Function Key→Line Key→ choose Line Key 1(for example)
2. Select LDAP in the Type field.
3. Click  to save the configuration.
    

To Configure LDAP Key via phone interface: 

1. Press Menu→Feature→Function Keys→ Line Keys as Function Keys→ Line Key 1
2. Select LDAP in the Type field
3. Press save or OK key to save the configuration.

When press the LDAP Key the LCD will display as following: 
 
For More detail, please refer to LDAP Notes.

Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory. 
To Configure Broadsoft via web interface: 

1. To click Directory→Broadsoft
2. Select the desired Broadsoft Item
3. Enter the Display name
4. Enter the Server, port, User and password
5. Click  to save the configuration.
   

Call log

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log. 
To Configure Call log via web interface: 

1. To click Directory→Call log
2. Select the desired Call log Item
3. Enter the Display name
4. Enter the Server, port, User and password
5. Click  to save the configuration.
   

Search Contact:

You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

1. Click the Directory softkey on Idle interface.
2. Click the More Softkey, then you can see the Search softkey
3. Click the Search softkey, you can enter the desired part of name or part of number.
4. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.
   
   

Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automatically within 5 seconds 
To search contact in Local contacts:

1. Click the Directory softkey on Idle interface.
2. Click the  button and select the Local contacts list.
3. Click the More Softkey, then you can see the Search softkey
4. Click the Search softkey, you can enter the desired part of name or part of number.
5. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automaticallywithin 5 seconds 
To search contact in Remote contacts:

1. Click the Directory softkey on Idle interface.
2. Click the  button and select the remote contacts list.
3. Select the desired the remote contact and click Enter softkey.
4. Click the Search softkey, you can enter the desired part of name or part of number.
5. Click Ok softkey, then with the search content to match the contact will be displayed on the LCD.

Note:
If you don't click the OK softkey, then IP Phone will display the relevant contacts automaticallywithin 5 seconds 
To search contact in LDAP contacts:

1. Click the LDAP function key.
2. Enter the first character or more of contact's name.
3. Select the desired the remote contact and click Enter softkey.
4. Then IP Phone will display the relevant contacts automatically within Search Delay.

Other features settings

Dial Plan

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 
1,2,3,4,5,6,7,8,9,0,*,# 

To configure dial plan via web interface: 

1. Click Account—Advanced—Dial Plan.
2. Filled the value in dial plan field.
3. Click SaveSet to save the configuration.
    

Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. 
To configure emergency call via web interface:

1. Click Setting→Features→Phone Lock
2. Enter the emergency services number in the Emergency field
3. Click SaveSet to save the configuration.
    

LED Status Setting

The LED Status setting mainly defines the power indicator LED. 
To configure LED Status via web interface: 

1. Click Setting→Preference
2. Select Yes or No for Power Status, Ringing Status, Miss Calls Status and Voice Message Status.
3. Click  for the setting.

For the LED status description, see: LED Instruction Power Indicator LED

Action URL

To configure action url via web interface: 

1. Click Setting→Action URL
2. Filled the needed value in the necessary blank.
3. Click  to save the setting.

Click Action URL & URI for more how to use, or check on www.htek.com 

Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking. 
To configure Soft key via web interface: 

1. Click Setting→Softkey Layout
2. Select Enable for Custom Softkey
3. Select call States.
4. Select the feature form the disable key to enable key field by 
    Disable to Enable field.  Delete the Enable, and it will back to Disable field. 
5. Click  or  to change to position or each feature.
6. Click  to save the configuration.
    

Ext Key

It only works when there is expansion module connected with the phone. 
For Ext Key configuration, please refer to: UC46 User manual.

Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page. 
To configure Programmable Key via web interface: 

1. Click Function Keys→Programmable Keys
2. Select the desired Key to set.
3. Click  to save the setting.
4. By clicking  , all setting of the keys will be back to default.
   

Basic Call Features

Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone. 
To place a call by Handset 

1. Pick up the handset, or press a line key and dial the necessary number.
2. Press  or press the send softkey, then the call is sending.

To place a call by Headset: 

1. Press the  ( light is Green),
2. Enter the desired number.
3. Press  or press the Send softkey, then the call is sending.

Using headset to place and answer calls for all time 
1. Click webpage Setting →Preference 
2. HeadSet Priority →Enable 
3. Ring Device For HeadSet →User Headset 
4. Press  
 
Placing a call by hands-free speakerphone 

1. Press the  , or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press  or press the Send soft key, then the call is sending.

To place a call by call history or Directory 

1. Press the History soft key (On the idle page) or Menu → History /Directory
2. Press  and  to select the targeted one.
3. Press Send soft key to make the call.

Making two calls with one line and one account 
1. Press a line key and dial one phone number, then make a call. 
2. Press the corresponding line key 
3. Dial another phone number, 
4. Press the Send soft key, or  , then make the second call.

End a Call

Here shows to end a call during three mode: 
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press  
To end a call under Headset Mode
Press the Cancel soft key or press  , or press  . 
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press  , or press  . 

Redial a Call

To redial the last placed call from the IP Phone 
Press  directly when LCD is on the idle interface.

Receive a Call

There are three ways to receive a call when the phone is ringing: 
To receive a call by handset 
Pick up the handset the conversation is built. 
To receive a call by headset 
Press  and now the conversation is built. 
To receive a call by hands-free speaker 

1. Option 1: Press  directly.
2. Option 2: Press Answer soft key.
3. Option 3: Press the Line key (flashes red).

Moreover, some other action can be done by soft key when the call is coming. 

1. To press the Reject soft key to reject the call. Or press  to reject the current call.
2. To press Forward to forward to another phone.
3. To press Silence soft key, and then the call will keep silent, no ring tone display.

Incoming Call Show Mode

There are two incoming call show mode for this phone: 

1. name and number of the contacts
2. name and number of the incoming call and the account which is connecting

To set incoming call show mode via web interface: 

1. Click setting→ preference
2. Select the desire mode for the incoming call show mode
3. Click  to save the setting.
   

Auto Answer

Enable auto answer feature, you will answer all incoming call automatically. 
To enable Auto Answer via Webpage 

1. To Click Account → Advanced
2. To choose Yes for the Auto Answer.
3. To click Saveset to save the configuration.
    

To Disable Auto Answer via Webpage 

1. To Click Account → Advanced
2. To choose No for the Auto Answer.
3. To click Saveset to save the configuration.

Call Hold

When use hold feature, the Hold icon will show on the display.

To make a call on hold during three modes: 
To hold a call under handset mode: 

1. Press Hold soft key or  to hold the current call.
2. Press Resume soft key or  to resume the call on hold.

To hold a call under headset mode: 

1. Press Hold soft key or  to hold the current call.
2. Press Resume soft key or  to resume the call on hold.

To hold a call during the speaker mode: 

1. Press Hold soft key or  to hold the current call.
2. Press Resume soft key or  to resume the call on hold.

Call Transfer

This phone supports blind, attended and Semi-Attended Transfer.
Blind Transfer 
When you use this feature, you can transfer 

1. Press  or Transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfers to.
3. Press  , and now the blind transfer completed.

Attended Transfer 
When you use this feature, you can

1. Press  or transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfer to, and press the send soft key or .
3. Start the second conversation, press  or transfer soft key, then, transfer completed.

Semi-Attended Transfer 

1. Press  or transfer soft key during the conversation, the call is on hold now.
2. Enter the number transfer to, and then press  , then you can here the ring tone.
3. Press  or the Tran soft key, and now the Semi-attended transfer completed.

BLF Transfer 

1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to BLF
2. Press  or transfer soft key during the conversation, the call is on hold now.
3. Press BLF key then realize blind, attended and Semi-Attended Transfer.

Hold transfer on hook: 
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON. 
2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful. 
 
Transfer to New Call via web interface 
1. Click Setting → Feature 
2. Select Transfer Mode via DSS key → New Call
 
3. Select the desired Line and select Transfer in the Type. 
4. Enter the phone number in the Value field. 
 

Call Conference

This IP Phone supports up to 5-way conference. 
5-way conference

1. Assuming that call party A and B are in conversation. A wants to bring C, D and E in a conference
2. A press line 2 key, the call is placed on hold.
3. A enter the number of C and then press send soft key or .
4. C answering the call.
5. A press  or the conference soft key, then A, B and C are now in a conference.(and now this is 3-way conference)
6. A press line 3 key, the current 3-way conference is placed on hold.
7. A enter the number of D and then press send soft key or .
8. D answering the call.
9. A press  or the conference soft key, then A, B, C and D are now in a conference.(and now this is 4-way conference)
10. A press line 4 key, the call is placed on hold.
11. A enter the number of E and then press send soft key or  .
12. E answering the call.
13. A press  or the conference soft key, then A, B, C, D and E are now the 5-way conference is built.
14. A end the call, the conference is finished.
     

Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward 

To configure static forward 
To configure always forward 
With this feature, all incoming calls will forward immediately to configured number. 

1. Press Menu → Features → Call forward →Always Forward.
2. Press  and  or press  to select the enable choice
3. Enter the forward to number and on code (optional), off code (optional).
4. Press  or Save soft key to save the configuration.
    

To configure busy forward 
With this feature, the incoming calls are immediately forwarded if the phone is busy. 

1. Press Menu →Features → Call forward →Busy forward.
2. Press  and  or press  to select the enable choice.
3. Enter the forward to number and on code (optional), off code (optional).
4. Press  or Save soft key to save the configuration.
    

To configure no answer forward 
No Answer Forward: Incoming calls are forwarded if not answered after some time. 

1. Press Menu →Features → Call forward →No answer forward.
2. Press  and  or press  to select the enable choice
3. Enter the forward to number and on code (optional), off code (optional).
4. Press  or Save soft key to save the configuration.
   

When the Forward feature is enabled, the Forward Icon will display on Top of the LCD. 
 
To configure Forward via Web Interface 

1. Setting → Features
2. Click On for the Always/Busy/No Answer
3. Fill the Forward to Number
4. (Optional) fill the on/off code
5. Click  to save the configuration
    

To cancel the forward feature via Phone Interface 

1. Option 1: To press the  key to disable the forward feature.
2. Option 2: Press Menu →Features → Call forward→Always/Busy/No answer Forward
   Press  and  or press  to select the disable choice
   Press  or Save soft key to save the configuration. 

To cancel the forward feature via Web Interface 

1. Setting → Features
2. Click Off for the Always/Busy/No Answer
3. Click  to save the configuration

To configure dynamic forward 
Forward an incoming call during the ringing. 

1. When the phone is ringing, press Forward soft key.
2. Enter the forward number.
3. Press  or press the send soft key, then the call is forwarded.
   

Call Return

This feature allows you to dial the last phone call you received. 
To configure the Call Return via phone interface

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Key Event in the type field.
4. Press  and  or press  key to select the Call Return.
5. Press  or Save soft key to save the configuration

To configure the Call Return via Web interface 

1. Click Function keys → Line key.
2. Select the desired Line key and select Call Return in the Type.
3. Click the  to save the configuration.

Call Waiting Tone

1. Click Setting → Features
2. Select Call Waiting: On and Call Waiting Tone: On
   

To Change the Call Waiting Tone time via Web interface 
1. Click Setting → Tones 
 
2. Change the Tone Time as you want (for example 3s) 

Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called. 
To configure anonymous call 

1. Press Menu →Features →Anonymous Call
2. Press  and  or press  to change the Line ID
3. Press  and  or press  to select the enable choice in Anonymous Call filed.
4. Enter the call on code (optional), call off code (optional).
5. Press  or Save soft key to save the configuration.
    

To cancel anonymous call feature

1. Press Menu →Features →Anonymous Call
2. Press  and  or press  key to select the disable choice in Anonymous Call filed.
3. Press  or Save soft key to save the configuration.

Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls 
To configure rejecting anonymous call 

1. Press Menu →Features →Anonymous Call
2. Press  and  or press  key to change the Line ID
3. Press  and  or press  key to select the enable choice in Rejection filed.
4. Press  or Save soft key to save the configuration
    

To cancel rejecting anonymous call 

1. Press Menu →Features →Anonymous Call
2. Press  and  or press  key to select the disable choice in Rejection filed.
3. Press  or Save soft key to save the configuration.

Call Mute

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
To mute the call during a call (including a conference call)

1. Press the mute key  , then the mute key glows green, and the LCD display Mute Icon.
2. To disable the mute function, press  again.
   

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.
 
To enable DND feature 
Press the DND soft key when the phone is idle, and then DND iconshown on the LCD. 
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Key as Send

To configure Key as Send 

1. Press Menu →Features → Key as Send
2. Press  and  or press  key to select the enable choice.
3. Press  or Save soft key to save the configuration
    

To cancel # Key as Send 

1. Press Menu →Features → Key as Send
2. Press  and  or press  key to select the disable choice.
3. Press  or Save soft key to save the configuration

No Key Entry Timeout

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number. 
To configure No Key Entry Timeout 

1. Click Webpage Setting → Preference
2. Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.
3. Click the  button to save the configuration.
   

Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number. 
To configure Dial-Now Timeout via web interface: 

1. Click Webpage Setting → Preference
2. Fill the blank of Dial-Now Timeout: for example 5(seconds).(0 means dial out immediately).
3. Click the  button to save the configuration

Keypad Lock

To enable Keypad Lock via Phone 
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock 
2. Press Info or Switch to change choose lock type:All Keys Menu Key Function Key Lock & Answer 
3. Press Save or OK key to save the configuration. 
To enable Keypad Lock via Phone 

1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose Off.
3. Press Save or OK key to save the configuration.

To enable Keypad Lock via Webpage 

1. Click Webpage Setting → Preference
2. To choose the Lock keys.
3. To fill the unlock PIN and auto lock time
4. Fill the Emergence Number, when the phone is Lock, only Emergency Number can be sent.
5. To click Saveset to save the configuration.
   

To Disable Keypad Lock via Webpage 
1. Click Webpage Setting → Preference 
2. To choose Disable for the Phone Lock. 
3. To click  to save the configuration.

Hot Line

To configure Hot Line 

1. Press Menu →Features → Hot Line
2. Enter the Number and delay time (as present, we support off hook auto dial).
3. Press  or Save soft key to save the configuration
    

To configure Hotline auto dial via Web Interface 

1. Setting → Features.
2. Fill the number in the Hotline Number and Hotline Time-out.
3. Click  to save the configuration.
    

Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

Function Key Features Settings

Line

It works same as Line keys. 
To configure Line Feature via Web Interface 

1. Click Function keys → Line Key.
2. Select the wanted Key and set as Line.
3. Select the Account.
4. Click the  to save the configuration.
   

Speed Dial

With this feature, you can dial one directory by press the definite key. 
To configure Speed Dial feature via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Press  and  or press  key to select the Speed Dial in the type field.
3. Enter the targeted Number.
4. Press  or Save soft key to save the configuration

Then the selected Line key will work as Speed Dial. 
To configure Speed Dial feature via Web Interface 
1. Click Function keys → Line key. 
2. Select the wanted Line key and set as Speed Dial. 
3. Enter the desired phone number in the Value field. 
4. Select the Account ID 
5. Click the  button to save the configuration. 

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free. 

1. When the monitored line is idle, the light is steady green.
2. When the monitored line is ringing, the light is blinking red, press the BLF key to pick the phone up directly.
3. When the monitored line is calling or in a conversation, the light is steady red.

To configure a BLF key by phone 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example).
2. Select the targeted Line key.
3. Press  and  or press  key to select the BLF in the type field.
4. Enter the targeted Value Number.
5. Press  and  or press  key to select the Account ID.
6. Enter the Pickup Code.
7. Press  or Save soft key to save the configuration

To configure a BLF key by web 

1. Click Function keys → Line key.
2. Select the desired Line key and select BLF in the Type.
3. Enter the monitored phone number in the Value field.
4. Select the Account ID
5. Filled the Pickup code.
6. Click the  to save the configuration and then restart.
    

BLF List

To configure BLF List via web interface: 

1. Login and click Account
   
2. Click Advanced and then fill the Eventlist BLF URL.
   
3. To configure BLF List Keys
   3.1 Click→Function Keys→ Line Key 
   3.2 Select the BLF List in the Type Field. 
   3.3. Select Account 
   3.4 Click Saveset to save the configuration and then restart the Phone. 
    

For more information, please check BLF list Note.

Voice Message

This phone supports Voicemail, and when there is message, the message will  will light green. Moreover, when pick up the handset, or press speaker key, you will hear some quick busy tone. 
 
To configure the Voice mail feature 

1. Press Menu→Messages→Voice Mail→Set Voice Mail.
2. Enter the Account1/2/3/4 NO.
3. Press  or Save soft key to save the configuration

Direct Pickup

With this feature, you can pick up the set line when it ringing. 
To configure Direct Pickup feature via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Press  and  or press  key to select the Speed Dial in the type field.
3. Enter the value.
4. Press  or Save soft key to save the configuration
   Then the selected Line key will work as Direct Pickup. 

To configure Direct Pickup feature via Web Interface 

1. Click Function keys → Line key.
2. Select the wanted Line key and set as Direct Pickup.
3. Enter the pickup code and followed the desired phone number in the Value field.
4. Select the Account ID
5. Click the  to save the configuration.
   

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls. 
To configure the Pick up via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Group Pickup in the type field.
4. Enter pickup code and followed the desired group number
5. Press  or Save soft key to save the configuration

To configure the Group Pick up via Web interface

1. Click Function keys → Line key.
2. Select the desired Line key and select Group Pickup in the Type.
3. Enter the pickup code and followed the desired Group number in the Value field.
4. Click the  to save the configuration.
   

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone. 
To configure the Call Park via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Press  and  or press Switch soft key to select the Call Park.
3. Press  or Save soft key to save the configuration

To configure the Call Park via Web interface 

1. Click Function key → Line key.
2. Select the desired Line key and select call park in the Type.
3. Enter the call park code in the value field.
4. Click the  button to save the configuration.
   

For More information for Call Park, please see: Call park note.

Intercom

When use the intercom feature, you can quickly get access connect to the configured one. 
To configure intercom feature via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Press  and  or press  key to select the intercom in the type field.
3. Enter the intercom codes followed by desired number.
4. Press  or Save soft key to save the configuration
   Then the selected Line key will work as intercom. 

To configure Intercom feature via Web Interface 

1. Click Function keys → Line key.
2. Select the wanted Line key.
3. Enter intercom codes followed by desired number in the Value field.
4. Select the Account ID
5. Click the  to save the configuration.
   

If you want to achieve the intercom feature, you must enable the "Allow Auto Answer By Call-Info"

1. Click the account
2. Select the desired account from the pull-down list of Account in the Account field.
3. Click the advanced
4. Enable the "Allow Auto Answer By Call-Info"
5. Click the  button to save the configuration.
   

DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. 
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface 

1. Click Setting→Preference
2. Select On for Keypad DTMF Tone.
3. Click the  to save the configuration.
    

To configure the DTMF via Phone Interface

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the DTMF in the type field.
4. Enter the value with the Desired DTMF number
5. Press  or Save soft key to save the configuration

To configure the DTMF via Web interface 

1. Click Function keys → Line key.
2. Select the desired Line key and select DTMF in the Type.
3. Fill the value with the Desired DTMF number.
4. Click the  to save the configuration.
   

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface. 
To configure the Prefix via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Prefix in the type field.
4. Enter the value with with number that you want to set as prefix
5. Press  or Save soft key to save the configuration

To configure the Prefix via Web interface 

1. Click Function key → Line key.
2. Select the desired Line key and select Prefix in the Type.
3. Fill the value.
4. Click the  to save the configuration.

Then when you press this key, the set value is input directly. 

Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly. 
To configure the Local group via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Local group in the type field.
4. Press  or Save soft key to save the configuration

To configure the Local Group via Web interface 

1. Click Function key → Line Key.
2. Select the desired Key and select Local group in the Type.
3. Click the  to save the configuration.

Then you can press the local group key to access the pre-defined contact group in the local directory quickly. 

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly. 
To configure the XML group via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the XML group in the type field.
4. Press  or Save soft key to save the configuration

To configure the XML Group via Web interface 

1. Click Function key → Line Key.
2. Select the desired Key and select XML group in the Type.
3. Click the  to save the configuration.
   

LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly. 
To configure the LDAP via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the LDAP in the type field.
4. Press  or Save soft key to save the configuration

To configure the LDAP via Web interface 

1. Click Function key → Line Key.
2. Select the desired Key and select LDAP in the Type.
3. Click the  to save the configuration.
   

XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc. 
To configure the XML Browser via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the XML Browser in the type field.
4. Filled the access URL for xml browser
5. Press  or Save soft key to save the configuration

To configure the XML Browser via Web interface 

1. Click Function key → Line Key.
2. Select the desired Key and select xml browser in the Type.
3. Filled the access URL for xml browser (e.g.http://192.168.0.240:8080/xmlbrowser/text.xml)
4. Click the  button to save the configuration.
   

Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly. 
To configure the Broadsoft group via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Broadsoft group in the type field.
4. Press  or Save soft key to save the configuration

To configure the Broadsoft group via Web interface 

1. Click Function key → Line Key.
2. Select the desired Key and select Broadsoft group in the Type.
3. Click the  button to save the configuration.

Conference

The Htek IP Phone supports up to 5-way conference. You are allowed to configure the programmable key to be used as a conference key. This key works same as  . 
To configure the Conference via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Conference in the type field.
4. Press  or Save soft key to save the configuration

To configure Conference via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select Conference in the Type.
3. Click the  button to save the configuration.

Forward

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically. 
To configure the Forward via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Forward in the type field.
4. Enter the Number that to forward.
5. Press  or Save soft key to save the configuration

To configure Forward via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select Forward in the Type.
3. Enter the Value with the number you want to forward
4. Click the  button to save the configuration.

Transfer

You are able to configure the key as a transfer key to perform the Blind/Attended Transfer.
To configure the Transfer via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Transfer in the type field.
4. Enter the Number that transfer to
5. Press  or Save soft key to save the configuration

To configure Transfer via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select Transfer in the Type.
3. Enter the Value with the number that wanted transfer to
4. Click the  button to save the configuration.

Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface 
1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example) 
2. Select the wanted Line key. 
3. Press  and  or press  key to select the Hold in the type field. 
4. Press  or Save soft key to save the configuration 
To configure Hold via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select Hold in the Type.
3. Click the  button to save the configuration.

Group Listening

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak. 
To configure the Group listenning via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the group listening in the type field.
4. Press  or Save soft key to save the configuration

To configure Group listening via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select Group listening in the Type.
3. Click the  button to save the configuration.

DND

If the key is configured as DND key, you are allowed to active the DND function immediately when you press it and the phone is to reject all incoming calls automatically. Press it again to deactivate DND mode. 
To configure the DND via Phone Interface 

1. Press Menu →Features →Function Keys→Memory keys as Function Keys → Memory key1(for example)
2. Select the wanted Memory key.
3. Press  and  key to select the DND in the type field.
4. Press  or Save soft key to save the configuration

To configure DND via Web Interface 

1. Click Function keys →Memory Key.
2. Select the desired Key and select DND in the Type.
3. Click the  button to save the configuration.

To enable DND feature 
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD. 
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone. 
To configure Redial via Web Interface 

1. Click Function keys →Line key/Memory key
2. Select the desired Key and select redial in the Type.
3. Enter the Label displayed on LCD.
4. Click the  button to save the configuration.

SMS

Send SMS

To send SMS via web Interface

1. Click Setting→SMS
2. Select the account(from which account the SMS sent)
3. Enter the target number
4. Input the content of SMS, and click Send.
   

To send SMS via phone interface: 

1. Click Menu→Message→Text Message→Set SMS
2. Enter the contents in the white field.
3. Press the save button
4. Select the account (from which account the SMS sent)
5. Enter the target number (to which account the number sent)
6. Press the Send button.

Set SMS Memory Key

To configure the SMS via Phone Interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the SMS in the type field.
4. Press  or Save soft key to save the configuration

To configure SMS via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select SMS in the Type.
3. Click the  to save the configuration.

Record

With record feature, you can record calls by pressing a record key on the phone. 
To configure the record via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Record.
4. Press  or Save soft key to save the configuration
    

To configure the record via Web Interface 

1. Click Function keys → Line key.
2. Select the desired Line key and select Record in the Type.
3. Click the  button to save the configuration.
    

URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. 
To configure the URL record via phone interface 

1. Press Menu →Features →Function Keys→ Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line or Line key.
3. Press  and  or press  key to select the URL Record.
4. Press  or Save soft key to save the configuration

To configure the record via Web Interface 

1. Click Function keys → Line key.
2. Select the desired Line key and select URL Record in the Type.
3. Click the  button to save the configuration.

Paging

With this feature, you can call a paging group directly. 
To configure the paging via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys →Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Paging.
4. Enter the paging code followed the number.
5. Press  or Save soft key to save the configuration

To configure the Paging via Web interface 

1. Click Function keys → Line key.
2. Select the desired Line key and select Paging in the Type.
3. Enter the paging code followed the number.
4. Click the  button to save the configuration.

Shared Line

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered. 
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side). 
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call. 
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account. 
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in. 
To configure the line key as line via phone interface 

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
2. Select the wanted Line or Memory key.
3. Press  and  or press  key to select the Line in the type field.
4. Press  and  or press  key to select the Account ID.
5. Enter the Label
6. Enter the Value
7. Press  or Save soft key to save the configuration

To configure the line key as line via Web Interface 

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Line in the Type.
3. Enter the Value.
4. Enter the Label.
5. Select the Account ID
   Click the  button to save the configuration and then restart.

Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. 
To configure the Public hold via phone interface

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Public Hold.
4. Press  or Save soft key to save the configuration

To configure public hold via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select public hold in the Type.
3. Click the  button to save the configuration.
   

Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call. 
To configure the Private hold via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the Private Hold.
4. Press  or Save soft key to save the configuration

To configure private hold via Web Interface 

1. Click Function keys →Line Key.
2. Select the desired Key and select private hold in the Type.
3. Click the  button to save the configuration.
   
   

To configure the share line via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → Line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the share line.
4. Enter the number in the value field.
5. Select the desired account in the Account field.
6. Press  or Save soft key to save the configuration

To configure the share line feature via web interface: 

1. Click Function keys →line Key.
2. Select the desired Key and select share line in the Type.
3. Enter the number in the value field.
4. Select the desired account from the pull-down list of Account field.
5. Click the  button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later 
To configure the hot desking via phone interface 

1. Press Menu →Features →Function Keys→Line or Memory keys as Function Keys → Memory key1(for example)
2. Select the wanted Line or Memory key.
3. Press  and  or press  key to select the hot desking.
4. Enter the display name in the value field.
5. Press  or Save soft key to save the configuration

To configure the hot desking via web interface: 

1. Click Function keys →Memory Key.
2. Select the desired Key and select hot desking in the Type.
3. Enter the number in the value field.
4. Select the desired account from the pull-down list of Account field.
5. Click the  button to save the configuration.

To use the Hot desking feature on the user interface: 

1. Press the Hot desking key when the IP Phone is idle.
2. Enter the Extension number and password
   
3. Click Save softkey

You can see the account information which has changed. 
Note:
This feature is not available on all servers. For more information, contact your system administrator.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance. 
To configure the ACD via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the ACD.
4. Enter the label in the label field.
5. Select the desired account in the Account field.
6. Press  or Save soft key to save the configuration

To configure the ACD via web interface: 

1. Click Function keys →Line Key.
2. Select the desired Key and select ACD in the Type.
3. Enter the label in the label field.
4. Select the desired account from the pull-down list of Account field.
5. Click the  button to save the configuration.

Note:
This feature is not available on all servers. For more information, contact your system administrator. 

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later 
To configure the zero touch via phone interface 

1. Press Menu →Features →Function Keys→Line keys as Function Keys → line key1(for example)
2. Select the wanted Line key.
3. Press  and  or press  key to select the zero touch
4. Press  or Save soft key to save the configuration

To configure the zero touch via web interface: 

1. Click Function keys →Line Key.
2. Select the desired Key and select zero touch in the Type.
3. Click the  button to save the configuration.

To use the zero touch feature on the user interface: 

1. Press the zero touch key when the IP Phone is idle.
2. The IP Phone will enter the WAN Port interface, you can change the WAN Type by pressing the Navigation keys.
3. Press the Next softkey to enter Network interface, then you can configure some information.
4. Press the Next softkey again, you can configure auto provision information.
5. When you finish the setting, you can press the OK to accept the changes.

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses. 

Sending RTP Stream

To configure a multicast paging key via phone interface 

1. Press Menu→Feature →line or memory key→memory key1(e.g.)
2. Press  and  or switch key to select the multicast paging in the type field.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
4. The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
5. Press  or Save soft key to save the configuration

To configure a multicast paging key via web interface 

1. Function keys→line key:
2. Select the desired Key and select multicast paging in the Type.
3. Enter the multicast IP address and port number (e.g., 224.5.6.20:2000) in the Value field.
   The valid multicast IP addresses range from 224.0.0.0 to 239.255.255.255.
4. Click the  button to save the configuration.

Sending RTP Stream: 
Press the multicast paging key when the phone is idle. 
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.

Receiving RTP Stream

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:

• 1 to 10: Define the priority of the active call, 1 with the highest priority, 10 with the lowest.
• Disabled: The voice call in progress will take precedence over all incoming paging calls.

Paging Priority Active
The paging priority active parameter decides how the phone handles incoming multicast paging calls when there is already a multicast paging call on the phone. If enabled, the phone will ignore incoming multicast paging calls with lower priorities, otherwise, the phone will answer incoming multicast paging calls automatically and place the previous multicast paging call on hold. If disabled, the phone will automatically ignore all incoming multicast paging calls. 
Multicast Codec:
You can only configure the codec by web interface.
To configure multicast codec key via web interface

1. Click Directory →Multicast Paging:
2. Select the desired codec from the pull-down list of Multicast Codec
3. Click the  button to save the configuration.

To configure multicast listening addresses via web interface:

1. Click Directory→Multicast paging?
2. Select the desired value from the pull-down list of Paging Barge.
3. Select the desired value from the pull-down list of Paging Priority Active.
4. Enter the multicast IP address(es) and port number (e.g., 224.5.6.20:2000) which the phone listens to for incoming RTP multicast in the Listening Address field.
5. Enter the label in the Label field.
6. Click  button to save the configuration.
   

Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only. 

Upgrade

Factory Reset

To set Factory Reset by phone interface 

1. Press Menu → Setting → Advanced Setting( default password: admin)→ Factory Reset
2. Press OK soft key in the warning page.

To set Factory Reset via web interface 
1. Click Management → Upgrade
2. Click  and then confirm the setting.

Pcap Feature

To use pcap via web interface: 

1. Click Management→Tools
2. Click Start and then operation the phone
3. When finish the operation, click stop and then click Export.
4. Then you'll get the Pacp captures.
   

System Log

To download system log via web interface: 

1. Click Management→Configuration
2. Click  of the system Log
3. Then you'll get a txt file: syslog.txt.
    . 
   

Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

1. Click Management→Auto provision:
2. Select the upgrade mode in the upgrade mode field
3. Enter the Firmware server path and config server path (192.168.0.254 is HTTP server).
4. Enter the HTTP server's username and password (optional).
5. Click the  button to save the configuration.
6. Restart the UC8xx, IP Phone will restart and auto-get firmware files from HTTP server.
    

NOTES:

• Hanlong recommends end-user use the Hanlong HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
• Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the UC8xx will attempt to retrieve the new image files by downloading them into the UC8xx's SDRAM. During this stage, the UC8xx's LEDs will blink fastly until the checking/downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the UC8xx will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
• Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
• Hanlong's latest firmware is available at www.htek.com →Support→Firmware Download.
• Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.

To upgrade manually via the Web configuration interface 

1. Click Management → Upgrade
2. Click Brower or the blank.
3. Select the firmware (fw8xx.rom )and then click .
   

Configuration File

To download configuration file:

1. Click Management → Configuration →Download Device Configuration
2. Then you can get a file: cfg.bin or cfg.xml
    

To Restore a configuration file:

1. Click Management → Configuration → Restore configuration
2. Select the xxx.bin or xxx.xml file, and then Click the  , then IP Phone will reboot.
   

Troubleshooting

Why is the phone LCD screen blank?

1. Ensure your phone is properly plugged into a functional AC outlet.
2. Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
4. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
5. Check that the power LED is on to ensure the phone is powered on.

Why does the phone display "Network Unavailable"?

• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the switch or hub in your network is operational.
• Contact your system administrator for more information.

Why can't I get a dial tone?

• Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to Phone Installation.
• Check whether dial tone is present on one of the audio modes.
• Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
• If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

Where to set the tone?

You can set the tone on web interface:

• Click Setting→Tones
• Define the dial tone, ringing, busy tone…
• For the tones, you can check with your system administrator.
• More Click Tone Notes.
  

How to download XML Configuration?

• Click Management→Configuration→ 

How to Import Trusted CA certificate?

• Click Management→Trusted CA
  

How to Import Server CA certificate?

• Click Management→Server CA
  

How to use Vlan?

• For Vlan information, please click VLAN Note

How to use LLDP?

• For LLDP information, please click VLAN Note
• VLAN Notes including: 
  1. Voice VLAN 
  2. Major Benefits of Using VLANs 
  3. VLAN discovery method on Htek ip phones 
  4. LLDP Feature on Htek IP Phones 
  5. Supported TLVS of IP Phones 
  6. Configuring LLDP Feature 
  7. DHCP VLAN 
  8. Open the DHCP VLAN on the Htek IP Phones 
  9. VLAN under Bridge Mode 
  10. VLAN underNAT Mode

How to Set LCD and Web GUI:

• Click LCD and Web GUI custom Guide

How to Upgrade via FTP?

• Click How to Upgrade Note

How to make Ringtone?

• Click How to Make Ringtone

How to use Open VPN?

• Click Open VPN note

Provisioning Guide on Free PBX:

• Click Set Auto Provision on FreePBX

How to Use Auto Provision Phonebook?

• Click About AP Phonebook

All Documents

• Click Documents Guide, you can get all tech files.