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  1. Login webpage and Click Account→Basic
  2. Select the desired Account
  3. Select Yes for Account Active
  4. Filled the Primary SIP SERVER and other account information
  5. Click  to save the configuration.
     

Note:

  1. All fields with *** must be filled. If changed, it requires a phone restart.
  2. Account Status says the account registered successfully or not.
  3. When change the account information via phone, it will shown Restart note when back to idle page.

Idle Screen

Name

Description

1. Date&Time

It shows the phone's time & date. For Date&time setting, see Time&Date

2. Notice

It shows the phone features status, More see Icon Preview

3. Line Keys

This area shows the four line key labels. Line keys are also can be used as other function keys. For more information you can refer to Line Keys

4. Soft Key

This area shows the soft key labels. The default soft key labels are
"History", "Directory", "DND" and "Menu". More to see Programmable Key

5. Default Account

This shows the current use account. User can use Image Modified Image Modified to change the default use account.

6. Wallpaper

This shows the backgrounds picture. You can also change it.
For more information you can refer to Wallpaper.

Getting Familiar with Your Phone

Hardware Components Preview

Item

Description

LCD screen

To Presentation all information about the date& time, accounts, soft keys, messages, calls and other some information.

Power Indicator LED

To indicate the power status

Line keys

The phone supported up to 4 accounts

  1. Steady green: idle interface, during a call..
  2. Blink red: a call incoming

Soft keys

Labels automatically to identity their context-sensitive features.

Navigation keys

Image Modified1. OK.
Image ModifiedUp arrow key: To move up of the selection shows on the screen.
Image ModifiedRight arrow key: To move right of the selection shows on the screen.
Image ModifiedLeft arrow key: To move left of the selection shows on the screen.
Image ModifiedDown arrow key: To move down of the selection shows on the screen.
Image Modified1. To return to idle screen.
2. To cancel the information or call on the screen.

Mute key

Image Modified1. To mute the voice during the call (green light).
2. To un-mute the call.

Conference

Image ModifiedTo place a conference call

Line Keys

To be configured as different function as:

  1. Line
  2. Speed Dial
  3. BLF
  4. BLF List
  5. Voice mail
  6. Direct Pickup
  7. Group Pickup
  8. Call Park
  9. Intercom
  10. DTMF
  11. Prefix
  12. Hold
  13. Conference
  14. DND
  15. Redial
  16. Transfer
  17. SMS
  18. Hot-desking
  19. Call Return
  20. Paging
  21. Record
  22. Shared Line
    The LED lights status when set as Shared line:
    Stay green: Idle
    Stay red: Busy 
    Blinked green: Ring Back
    Blinked red: A call incoming
    Steady orange: During a call
    Blinked orange: Public Hold
    Blinked green: Private Hold
    Light Drown: Unregistered

Speaker

Image ModifiedPress this button to place a call in hands-free mode.

Redial

Image ModifiedTo dial the previous dialed number.
To act as send key.

Volume

Image Modified
To decrease the volume.
Image Modified
To increase the volume.

Hold

Image ModifiedTo hold or to resume a call during a conversation.

Information

Image ModifiedTo show the accounts status and some other relevant information.

Transfer

Image Modified To transfer a call to a third party.
To enable or disable Forward feature during the idle page.

Alphanumeric keypad

To enter the phone numbers, letters and so on.

Message

Image Modified To indicator the New message, and press to read.

Headset

Image Modified To indicate that the phone is or not in Headset mode.

Icon Preview

Icon

Description

Image Modified

Network down

Image Modified

Registered succeed

Image Modified

Unregistered

Image Modified

Speakerphone mode

Image Modified

Handset mode

Image Modified

Headset mode

Image Modified

Voice messages

Image Modified

Text message

Image Modified

Mute

Image Modified

Do Not Disturb

Image Modified

Volume is 0

Image Modified

Hold

Image Modified

Received calls

Image Modified

Dialed Calls

Image Modified

Missed calls

Image Modified

Forward calls

Image Modified

Conference

Image Modified

Keypad locked

Image Modified

Keypad unlocked

LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: LED Status Setting 

Power Indicator LED

LED Status

Description

Blinked green

Ringing or have missed call

Steady Green

Idle status(Power on)

Off

Powered off.

Line LED:(Line Key set as Line)

LED Status

Description

Steady Green

Hold

Steady Green

Offhook or during a conversation.

Blinked red

Ringing.

Off

Idle staus

BLF or BLF List Key LED:(Line Key set as BLF)

LED Status

Description

Steady Green

Idle status for the monitored line

Steady Red

The monitored line is calling or during a call

Blinked red

The monitored line is ringing.

Off

All other unknown status

Shared Line Key LED:

LED Status

Description

off

Idle status

Stay green

a member of the SCA group in off-hook status

Stay red

Other member of the SCA group's led status when a member of the SCA group in off-hook status

Blinked green every 500ms

a member of the SCA group in Private hold status.

Stay red

Other member of the SCA group's led status when a member of the SCA group in Private hold status

Blinked green every 500ms

a member of the SCA group in public hold status

Blinked red every 500ms

Other member of the SCA group's led status when a member of the SCA group in public hold status

Blinked green every 500ms

a member of the SCA group in progressing status

Stay red

Other member of the SCA group's led status when a member of the SCA group in progressing status

Blinked red every 100ms

Alerting

Stay green

a member of the SCA group in active status when there is an incoming call designated for the SCA group

Stay red

Other member of the SCA group's led status when a member of the SCA group in active status

Other Key Led

Key

Description

Headset Key

When use in headset mode, the led is steady green or the LED is off.

Message Key

Blinked green when there is new messages or the LED is off.

Mute Key

Red when the mute the call, or the LED is off.

Info Key Instruction

Info Key  plays many roles in this phone:

...

The hardware components keypad and LCD screen constitute the phone user interface, which allows the user to execute all call operation tasks and basic configuration changes directly on the phone. In addition, you can use the web user interface to access all configuration settings. In many instances, it is possible to use both the phone user interface and the web user interface to operate the phone and change settings. However, in some instances, it is only possible to use the phone or the web user interface. 
Phone Interface Overview 

Option

Status

Model

IP

MAC

Firmware

Hardware

Network

Account

Device Cert

Language

Features

Call Forward

Function Key(Line key setting)
More Key see Line Key Overview

Key as Send

Hot Line

Anonymous Call

DND

History Setting

Basic Settings






Language

Time & Date

Time & Date Format

DHCP Time

Ring tone

Screensaver…

Advanced Settings

Account Registeration

Network

Factory Reset

Auto provision

Directory

All Contacts

Local Contacts

Remote Contacts

Broadsoft Contacts

Blacklist Contacts

AP Contacts

History

Local History

Network CallLog

Message

Voice Mail set and View. Text Message view and set.

Others

Factory Function

System Restart

Device Reboot

Pcap Feature

Line Key Function Overview

Basic Features Configuration

...

  1. Get the IP address: Press Menu →Status →Information.
    Image Modified

...

  1. Input the IP Address in the web browser.
  2. Input the user name (default is admin), password (default is admin).
  3. Login successfully.
    Image Modified

...

Note:
The PC and phone should be in the same segment.
When register the accounts in web and the server port is not "5060", then "SIP Server" should be set as "SIP Server's IP address: server port.", for example, "192.168.0.122: 5090".

Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin 
To change to password via Phone Interface

  1. Press Menu → setting → Advanced settings → password (default admin) →Phone Setting → Set Password
  2. Enter the current PWD (password), new password and confirm the new password.
  3. Press save soft key or  to save the new password.
    Image Modified 

To change to password via Web Interface 

  1. Management → Password
  2. Fill the value
  3. Click  to save the configuration.
    Image Modified

Note:
When you use the web interface: user name: admin password: admin(default)

Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically. 
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

...

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →Static mode.
  2. Enter the parameters: IP, Netmask, Gateway, Pri. DNS(primary dns), sec. DNS(second DNS) in the corresponding fields.
    Image Modified

...

  1. Click Save and restart the phone.
    Image Modified

...


  1. Press the Save soft key to accept the change or the Back soft key to cancel. If you are using an xDSL modem, you can connect your phone to the Internet via PPPoE mode. You can set a WAN port to be a PPPoE port. The PPPoE port will perform a PPP negotiation to obtain the IP address. Contact your system administrator for the PPPoE user name and password. 

To configure PPPoE via phone interface: 

  1. Press Menu→Setting→Advanced Settings (password: admin) →Network→WANPort →PPPoE mode.
  2. Enter the User ID and password
  3. Click Save and restart the phone.
    Image Modified

...

To configure DHCP via phone interface: 

...

  1. Click the SaveSet and restart the phone.


 

Note:
Wrong network parameters may result in inaccessibility of your phone and may also have an impact on your network performance. For more information about these parameters, contact your system administrator.


PC Port

Two modes for PC port: bridge and router. 
To configure PC Bridge via Phone interface: 

...

  1. Press  to save the configuration.


 

Note:
All languages may not be available for selection. The available languages depend on the language packs currently loaded to the IP phone.


Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting. 


To configure the time and Date by SNTP setting

...

  1. Fill the NTP server1, NTP Server2, and Daylight Saving.
  2. Press  or Save soft key to save the configuration.

 

Note:
Press Image Modified , all zone will show on the display, select the one you want and press save or confirm key to save the configuration.


To configure time and date manually

...

  1. Press  to save the configuration.


 

Note:
If the IP Phone cannot obtain the time and date from the Simple Network Time Protocol (SNTP) server, please contact your system administrator for more information.



Ring Tone

You can adjust the type and volume of the ring tone. 
To adjust the Ring Tone Type via Phone interface 

...

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits: 
1,2,3,4,5,6,7,8,9,0,*,# 

Grammer

Description

x

any digit from 0-9;

xx+

at least 2 digit number;

^

exclude;

,

hear dial tone;

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="9524fe7a-4098-4ac7-bba8-af9f2f225513"><ac:plain-text-body><![CDATA[

[3-5]

any digit of 3, 4, or 5;

]]></ac:plain-text-body></ac:structured-macro>

<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="a2828e37-4241-4878-b89b-fefe5c233071"><ac:plain-text-body><![CDATA[

[147]

any digit 1, 4, or 7;

]]></ac:plain-text-body></ac:structured-macro>

<2=011>

replace digit 2 with 011 when dialing.


To configure dial plan via web interface: 

...

  1. Click SaveSet to save the configuration.


 

Note:
<ac:structured-macro ac:name="unmigrated-wiki-markup" ac:schema-version="1" ac:macro-id="f419f7bf-82ec-46a7-9bda-1dbdb4656eef"><ac:plain-text-body><![CDATA[Illegal input will fall back to default: {[x]+}. For More, please refer to[ *dial plan

http://www.hanlongtek.com/uploadfile/swfupload/file/Dial%20plan%20Notes.pdf] on [www.htek.com

http://www.h-tek.com]

]]></ac:plain-text-body></ac:structured-macro>


Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation. 
To configure emergency call via web interface:

...

  1. Click  to save the configuration.


 

Note:

  1. When there more than 5 items in the Enable field, the last softkey will display More, and last two item will show in the next page softkey, you can check by press more.


Ext Key

It only works when there is expansion module connected with the phone. 
For Ext Key configuration, please refer to: UC40 User manual.

...

  1. Press the History soft key (On the idle page) or Menu → History /Directory
  2. Press  and  to select the targeted one.
  3. Press Send soft key to make the call.


Note:

  1. The Image Modified key is set to be a send key. For more information, refer to the Key as Send on page
  2. During the call, you can also change among Headset, Handset or Free-speaker mode.


Making two calls with one line and one account 
1. Press a line key and dial one phone number, then make a call. 
2. Press the corresponding line key 
3. Dial another phone number, 

...

Here shows to end a call during three mode: 
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press  
To end a call under Headset Mode
Press the Cancel soft key or press  , or press  . 
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press  , or press  . 

Note:

  1. During the conference, to end the call is same as mentioned above.


Redial a Call

To redial the last placed call from the IP Phone 
Press  directly when LCD is on the idle interface.

...

  1. Start the second conversation, press  or transfer soft key, then, transfer completed.


NOTE:
To transfer calls across SIP domains, SIP service providers must support transfer across SIP domains. Blind transfer will usually use the primary account SIP profile.


Semi-Attended Transfer 

  1. Press  or transfer soft key during the conversation, the call is on hold now.

...


Hold transfer on hook: 
1. Setting → Features → Transfer Setting: Hold Transfer On Hook: ON. 
2. A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful. 
 
Transfer to New Call via web interface 
1. Click Setting → Feature 
2. Select Transfer Mode via DSS key → New Call
 
3. Select the desired Line and select Transfer in the Type. 
4. Enter the phone number in the Value field. 
 

NOTE: if the person that wanted to be spoken to do not want to answer the call, then the person that answered the coming call could use this function.


Call Conference

This IP Phone supports up to 5-way conference. 
5-way conference

...

  1. A end the call, the conference is finished.

 

Note:

  1. If C does not answer the call, A can back to continue the conversation with B;
  2. Once A hangs up the call, the conference is ended, while if B or C drops the call, A&C or A&B conversation continues.
  3. The conference feature is not available on all servers. For more information, contact your system administrator.
  4. To realize the 5 way conference, the line should be all available.
  5. Press Image Modified to get all parties information.


Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward 

To configure static forward 
To configure always forward 
With this feature, all incoming calls will forward immediately to configured number. 

...

  1. Press  or press the send soft key, then the call is forwarded.

Note:
If the Programmable Key or line key is set as BLF, when an incoming call ringing, press this BLF key directly to realize the dynamic forward.


Call Return

This feature allows you to dial the last phone call you received. 
To configure the Call Return via phone interface

...

  1. Click the  to save the configuration and then restart.


 

Note:
This feature is not available on all servers. For more information, contact your system administrator.
After setting the BLF key, do not need to restart the phone.


BLF List

To configure BLF List via web interface: 

...

  1. Press  or Save soft key to save the configuration



Note:
This feature is not available on all servers. For more information, contact your system administrator.




Direct Pickup

With this feature, you can pick up the set line when it ringing. 
To configure Direct Pickup feature via phone interface 

...

  1. Click the account
  2. Select the desired account from the pull-down list of Account in the Account field.
  3. Click the advanced
  4. Enable the "Allow Auto Answer By Call-Info"
  5. Click the  button to save the configuration.

 


Note:
This feature is not available on all servers. For more information, contact your system administrator.


DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation. 
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface 

...

  1. Click the  button to save the configuration.

 

Note:
Please contact the system administrator whether support this feature or not.


URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL. 
To configure the URL record via phone interface 

...

Click the  button to save the configuration and then restart.

Note:
This feature is not available on all servers. For more information, contact your system administrator.


Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call. 
To configure the Public hold via phone interface 

...