| Table of Contents |
|---|
Download the Configuration Files and System Log
Follow the steps below to provide the logs and configuration files of your phone for us.
Log into the Web GUI of your phone (default username and password is admin:admin).
Go to the Management --> Configuration
Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button. This will download the phones configuration to your computer
Under the 'System Log' section set the 'Syslog Level' to 'Debug' and press the 'Download button'. This will download the phones current logs to your computer
Capture package on the phone
Log into the Web GUI of your phone (default username and password is admin:admin).
Navigate to Management--> Tools
Under the 'Pcap Feature' section press the 'Start' button. This will start the PCAP process in the phone
Please try to reproduce the issue
Then press the 'Stop' button. This will stop the PCAP process
Press the 'Export' button to export the package to your computer.
Note: If you need to do some operations on the phone’s web, you could open two webpage of the phone, so you will be able to operate on one of them, and capture the pcaps on the other one.
Capture packet by Port Mirror
Computer connect the phone's PC port.
Log into the Web GUI of your phone (default username and password is admin:admin).
Navigate to Management--> Tools
Under the 'Port Mirror' section press the 'Enable' button and save it..
Computer open the capture packet tool( e.g. : wireshark)
Please try to reproduce the issue
Stop capture packet.
...