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Follow the steps below to provide the logs and configuration files of your phone for us.

• The default password is admin 
  

  Log into the Web GUI of your phone with your admin (default username and password

• admin is the default username

Click on is admin:admin).

• Go to the Management --> Configuration 

• Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button.  This will download the phones configuration to your computer
  
  

• Under the 'System Log' section set the 'Syslog LeveLevel' l to 'Debug' and press the 'Download button'.  This will download the phones current logs to your computer
  

Capture

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package on the phone

• The default password is admin 
  

  Log into the Web GUI of your phone with your admin (default username and password .

• admin is the default username

is admin:admin).

• Navigate to Management--> Tools

• Under the 'Pcap Feature' section press the 'Start' button. This will start the PCAP process in the phone

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• Please try to reproduce the issue

• Under the 'Pcap Feature' section Then press the 'Stop' button. This will stop the PCAP process

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•  Press the 'Export' button to  download to export the phones configuration package to your computer

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Note: If you need to do some operations on the phone’s web, you could open two webpage of the phone, so you will be able to operate on one of them, and capture the pcaps on the other one.

Capture packet by Port Mirror

• Computer connect the phone's PC port.

• Log into the Web GUI of your phone with your admin (default username and password is admin:admin).

• admin is the default username

The default password is admin 


• Navigate to Management--> Tools

• Under the 'Port Mirror' section press the 'Enable' button and save it..

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• Computer open the capture packet tool( e.g. : wireshark)

• Please try to reproduce the issue

• Stop capture packet.
  

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