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  1. Why cannot PNP server be started?
    Usually this is because of port occupied. For example, 3CX server exclusively occupies port 5060. You should not use HPT on this PC, or shut down 3CX services.
  2. Provision command make phone reboot, but why doesn't phone configuration change?
    This can be caused by many reasons. 1. Check if the cfg file name is right (Just like "cfg001fc1112233"). 2. Check if the cfg server path is right. 3. Check if there is any router in the LAN has DHCP OPTION-66 defined. 4. Check if there is any other PNP server in the LAN.
  3. Why the table is empty when I load a CSV file?
    For many CSV editor, opened file is exclusively occupied. You need to close this file first, than load it with HPT.
  4. Why doesn't Provision command work on 926E in WIFI environment?
    Sorry, current version of HPT doesn't work well when phones in WIFI environment. We are working on this issue. 

Upgrade Note

2021-12-08: 1.4.2beta

Support sorting in Devices Manage page.

2021-10-29: 1.4.0beta

Add Devices Manage module.

2020-10-12: 1.3.5beta

  1. Add Scan Timeout for discovering devices
  2. Add Subnet Mode for scanning the specific subnet
  3. Add a shortcut for accessing webpage of device: Ctrl + Click on the IP Address in the Scan Result page.

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