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Htek CommPortal Phone Applications can perform parts of operations that CommPortal UI supports supplied by MetaSphere EAS, which allow subscribers to manage their own call services and settings.
The basic parameters of CommPortal Phone APPs can be set in profile editor UI:
Settings -> CommPortal Phone Applications
CommPortal Domain is the domain name of CommPortal Server (e.g., https://example.com/cp/).
CommPortal Version is MetaSphere EAS version supported by CommPortal server. We suggest to leave it to the default setting, or you can change it if you know what you are doing.
Protocol can be set to use HTTP or HTTPS.
Number and Password are same as used to login the CommPortal Web UI.
Htek CommPortal Phone Applications include:
- Network CNetwork Contactsontacts
- Network Call Lists
- Automated Call Distribution
- Voicemail Messages
- Hot Desking
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Network Contacts
You can access the Network Contacts through the IP phone. The contacts included in the directory are determined by system administrator.
There are three default groups in the Network Contacts: Contacts and Business Group.
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2. Select the desired group, and then press the Enter soft key to load the directory.Press the Search soft key.Enter a few continuous characters of the contact name or continuous digits of the contact number using the keypad.The contacts whose name or phone number matches the criteria entered will appear on the IP phone LCD screen. You can dial from the result list.
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Network Call Lists
You can access the network call list through the IP phone. Each call list entry contains call information such as remote party identification, time and date. You can check call entries and place a call from the call list. The network call list allows you to view and dial the stored numbers in the following lists: missed calls, received calls, placed calls and all calls. You can check the call history, dial a call, add to Contact or add a Blacklist from the call history list.
To configure network call list feature via CommPortal phone configurator:
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- If you select Detail, the detailed information of the entry appears on the LCD screen.
- If you select Add to Contact, enter the contact information in the corresponding fields-> Press the Save soft key to accept the change->The entry is successfully saved to the Contacts group.
- If you select Add a Blacklist,enter the contact information in the corresponding fields-> Press the Save soft key to accept the change->The entry is successfully saved to the Blacklist.
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Automated Call Distribution
ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of the different personnel at the earliest point. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, first you should configure an ACD key in the advance settings.
To configure ACD feature via CommPortal phone configurator:
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- When you press the ACD key, the phone will connect to load the ACD information.
- After the configured interval of automatic update in the server.
- When you log in/out the MLHG or change state.
- When you finish a call from the ACD.
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Voicemail
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Messages
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Message list allows users to view a list of voicemails without having to follow the instructions by the interactive voice recognition menus (IVR). You can view who sent them, whether they are urgent and whether they have been heard, etc.
To enable the Voicemail Messages feature via CommPortal phone configurator:
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2.2 You can mark,read and delete, etc. according to the metaswitch server voice prompts.
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Hot Desking
Hot desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for hot desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long, which means that actual personal offices would be often vacant, consuming valuable space and resources.
You can use hot desking on the SIP IP phone to log out of existing accounts and then log into a new account. As a result, many users can share the phone resource at different times. To use this feature, you need to configure a log out key in advance.
To configure Hot Desking feature via CommPortal phone configurator:
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