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Htek IP Phones Integrated with
Vodia Configuring Guide
V1.0
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To view the phone status via phone interface:
- Press Menu -> → Status ->Information→ Information/ Network/ Account
Automatic Provisioning of Htek Phones
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Maybe you are not satisfied with the default config of auto-provision. Each Htek phone setting provisioned by Vodia PBX is connect with a P number of Htek template file on Vodia PBX. We can modify the value of the P number in template so that to change the config which is provisioned by Vodia PBX system. Some related setting steps are listed below.
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. Some related setting steps are listed below.
Operating Instructions
For example, we can refer to the following steps to change the default ringtone to Ring 2.
- Find out which P number you want to change and what value you want to change to for the P number by the browser (e.g. Firefox).
- Login phone's webpage ? Setting ? Preference ? Ring → Setting → Preference → Ring Tones
- Right click the drop-down box and chose the "Check the Elements" item.
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This chapter provides the detail instructions and configurations for the following Vodia integrated features. Topics include:
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- Ringing Calls (for calls that are currently ringing and can be picked up)
- Active Call (the call to which the user is talking at the moment)
- Calls On Hold (calls that are on hold)
1. Ringing Calls
When a new call comes in and the registered phone rings, the call is also shown in the "Ringing Calls" list. As more calls come in, they keep adding to this list.
You have two options for each call:
- Pick it up by clicking on the green handset icon next to the call
- Hang up by clicking on the cross next to the call.
2. Active Call
The call to which you are currently connected and talking is shown here. You have four options:
1. Hang up
To hang up the call, simply click on the cross beside the call that you want to hang up.
2. Blind Transfer
To Blind Transfer a call, simply click and drag the transfer icon (handset with an arrow) beside the call you want to transfer, and drop it on the extension (shown in the monitoring section) you want the call to be transferred to. The call will be transferred and disappear from your portal.
3. Hold
To hold a call, simply click on pause icon (handset with the pause sign) beside the call you want to hold. The phone will go on hold and the call will move from the active call section to the "Calls On Hold" list. All calls that are held will keep adding to the hold list.
4. Attended Transfer
For Attended Transfer, you will usually have at least one call on hold as you dial and talk to another extension for a possible transfer. The active call will be in the "Active Call" section and the held calls will be in the "Calls On Hold" list. You can now transfer the active call (after telling him/her that there is call for him/her) by dragging the transfer icon of the active call and dropping it on one of the held calls (in the hold list) to which you want the call transferred.
Note: As you drag the icon on the held calls for a transfer, the selected call will be highlighted by dotted lines. Once you are on the correct held call, you can drop the icon for the tranfer to complete.
3. Calls On Hold
From the hold list, you can hang up any of the calls by pressing the cross beside it, or resume any of the calls by clicking the resume icon (handset with the play sign) beside the call you want to resume. When a call is resumed, it will move back to the "Active Call" section. If there was already another active call, that call will go on hold and move from the "Active Call" section to this list.
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- Account number: This field is automatically populated with the account information you entered into the Account Name field when the account was created.
- Name: By naming the park orbit, you will be able to identify it more easily.
- ANI: ANI (Automatic Number Identification) is a service that tells the recipient of a telephone call which telephone number made the call. In most cases, the ANI is used in the From field in the SIP packets or the caller-ID. Each domain can be configured with a default ANI or you can specify a unique ANI here.
- Music on Hold source: From the dropdown, choose a music on hold source.
- Park reminder: Once a call has been parked and the required time has lapsed, the system will call back the extension that parked the call. This will serve as a reminder to the user that the caller is still waiting and that no one has picked up the call.
- Call a specific number after park reminder: If set, this feature calls a specific number after the park reminder, like a hunt group or agent group etc.
- Message after parking the call: This setting lets you choose what to play when the call has been parked.
- Configuring a call park key to the Htek phone via the Vodia PBX
1. Login Vodia Management Console
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→ Domains → List → Select the Domain → Accounts → Extensions → Select the extension which you want to provision
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→ Buttons.
2. Choose the button profile "Extension specific profile".
3. Choose the button Type which is a drop down list from which to choose.
4. Enter a value in the parameter field. This value will generally consist of an account on the system or
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an extension.
5. Note Label is used only where phones use a display in front of their keys for labels or virtual keys.
6. Press Save.
7. Provision or re-provision this extension, the call park key will appear on the Htek IP phone.
- Operating Instructions
- Suppose you have three phones provisioned by Vodia PBX system. (Phone A/Phone B/Phone C). Phone A and B were provisioned a Call park key with the same Park Orbit account.
- A make a call with C. A press call park key. The call will be parked and you will heard call park tone from A.
- B press the call park key, the parked call will be picked up. Now B have a call with C.
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Configuring an Auto Attendant
Once you've created an auto attendant account, use the following information to configure your settings.
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A conference room or conference server is normally an expensive add-on with traditional phone systems. With the Vodia PBX phone system, you can have your own conference rooms within your own system.
Creating a Conference Room
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- In the Account Name field, enter an extension number.
Note Note: If you use a space instead of a slash (667 9781234567), you will create two separate accounts that will that will be unrelated to each other.
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- Go to your selected domain in the PBX web interface.
- Go to the extension which you want to configured.
- Go to the Redirection tab of the extension found at the top.
- Then you can configure forward rules.
Transfer
Calls can be transferred using the transfer button on Htek phones. The system supports three types of call transfers:
- Blind Transfer
- Semi-Attended Transfer
- Attended Transfer
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- Transfer
- Attended Transfer
Operating Instructions
- Blind transfer
When the user activates a blind transfer, the call is transferred with no knowledge as to whether the receiving party will be available to receive the call.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press the Transfer soft key to complete the transfer, then the call is connected to the number to which you are transferring.
- Semi-Attended Transfer
When the user activates a semi-attended transfer, the call is transferred after the target phone ringing.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is transferred ringing and then press the transfer soft key to complete the transfer.
- Attended Transfer
When using attended transfer, the user must speak with the party who is receiving the call to ensure that the call can be received.
1 ) Press the Transfer soft key during a call.
2 ) Enter the extension number which you want to transfer the call to.
3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which
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is transferred ringing and answered, then press the transfer soft key to complete the transfer.
If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key
- Some Additional Function of Transfer
Login phone's webpage ? Settings ? Features ? Transfer → Settings → Features → Transfer Settings.
There are some additional settings of transfer. Please refer to the following picture.
1 ) Blind Transfer On Hook
Once you've completed the step 2 of blind transfer, you can transfer the call by on hook.
The P number of this setting is P3201, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.
2 ) Attended Transfer On Hook
Once you've completed the step 2 of attended transfer, you can transfer the call by on hook.
The P number of this setting is P3204, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.
3 ) Transfer Mode via DSSkey( DSSkey type must be BLF )
when two phones have built a call, one phone which configured the BLF can press the BLF line key to achieve New call / Blind Transfer / Attended Transfer to another extension.
The P number of this setting is P3205, the value list is: 0 - Attended Transfer, 1 - Blind Transfer, 2 - New Call.
You can refer to the chapter Customize Phone Config Template to edit custom template.
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- In the Account Name field, enter an extension number.
Note: If you use a space instead of a slash (667 9781234567), you will create two separate accounts accounts that will be unrelated to each other.
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- The hunt group supports three stages and a final stage. Each stage can be configured to ring for a different number of seconds, and the final stage can be either an internal or external phone number.
- For each stage:
1 ) List the extensions or numbers that should be part of that stage. When entering multiple extensions, use a space as a separator (only one number is permitted for the final stage).
2 ) For duration, specify the length of time that the system should ring each stage before ringing the next. The duration of the stages must be specified in seconds.
3 ) For unwanted stages, leave the fields empty.
If all extensions of a stage are unavailable, the system will immediately move to the next stage.
If you check the missed flag for the stage, the PBX will send a missed call indication to the phone
when it moves to the next stage and the phone is not part of the next stage.
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- To set Factory Reset via phone interfacePress Menu ? Settings ? Advanced interface
1 ) Press Menu → Settings → Advanced ( Default password: admin / Once provisioned, it will be be changed by Vodia system) ? Factory → Factory Reset
2 ) Press OK soft key in the warning page. - To set Factory Reset via web interface
1 ) Click Management ? Upgrade→ Upgrade
2 ) Click Reset to Factory and then confirm the setting.
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- To configure the server path via web interface
1 ) Click Management
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→ Auto provision:
2 ) Select the upgrade mode in the upgrade mode field
3 ) Enter the Firmware server path and config server path (192.168.0.254 is HTTP server).
4 ) Enter the HTTP server's username and password (optional).
5 ) Click the Saveset button to save the configuration.
6 ) Restart the phone, it will restart and auto-get firmware files from HTTP server.
NOTES:
- Htek recommends end-user use the Htek HTTP server. For large companies, we recommend to maintain their own TFTP/HTTP/FTP/HTTPS server for upgrade and provisioning procedures.
- Once a "Firmware Server Path" is set, user needs to update the settings and restart the IP Phone. If the configured firmware server is found and a new code image is available, the phone will attempt to retrieve the new image files by downloading them into the phone's SDRAM. During this stage, the phone's LEDs will blink fastly until the checking/ downloading process is completed. Upon verification of checksum, the new code image will then be saved into the Flash. If TFTP/HTTP/FTP/HTTPS fails for any reason (e.g. TFTP/HTTP/FTP/HTTPS server is not responding, there are no code image files available for upgrade, or checksum test fails, etc), the phone will stop the TFTP/HTTP/FTP/HTTPS process and simply boot using the existing code image in the flash.
- Firmware upgrade may take as long as 3 to 8 minutes over Internet, or just 1 minutes if it is performed on a LAN. It is recommended to conduct firmware upgrade in a controlled LAN environment if possible. For users who do not have a local firmware upgrade server.
- Htek's latest firmware is available at http://www.htek.com ? Support ? Firmware → Support → Firmware Download.
- Oversea users are strongly recommended to download the binary files and upgrade firmware locally in a controlled LAN environment.
- To upgrade manually via the Web configuration interface
- Click Management ? Upgrade→ Upgrade
- Click Brower or the blank.
- Select the firmware ( fw924.rom )and then click Upgrade.
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