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Htek IP Phones Integrated with
Vodia Configuring Guide
V1.0
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Table of Content
About This Guide
In This Guide
Summary of Changes
Getting Started
Initialization
Status
Automatic Provisioning of Htek Phones
Steps Before Provisioning
Configuring the Domain Settings
Configuring the Extension(s)
Provisioning
Open MAC Provisioning
Provisioning via RPS
Provisioning via DHCP Option
Htek Phone Settings for Auto Provisioning
Customize Phone Config Template
Operating Instructions
Vodia Integrated Feature
Web Attendant Console
Extension Monitoring
Call Controls
Park Orbits
Creating a Park Orbit
Configuring a Park Orbit
Auto Attendants
Creating an Auto Attendant
Configuring an Auto Attendant
Buttons
Creating a Button Profile
Add and Map Buttons
Assigning Button Profile to an Extension
Conference Rooms
Creating a Conference Room
Configuring an Ad Hoc Conference
Forward
Configuring Forward via Vodia Management Console
Transfer
Operating Instructions
Hunt Groups
Creating a Hunt Group
Configuring a Hunt Group
Factory Resetting and Upgrading
Factory Resetting
Upgrading
Troubleshooting
Why is the phone LCD screen blank?
Why does the phone display "Network Unavailable"?
How to obtain the MAC address of a phone when the phone is powered off?
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About This Guide
Thank you for choosing the Htek IP phones, which are exquisitely designed to provide basic phone features plus advanced business features, such as Call Park, Call Pickup, Intercom and Enhanced Monitor Extension over IP network.
The purpose of this guide is to serve as a basic guidance for auto-provisioning. Htek IP phones with Vodia phone system, including:
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- The configuration process outlined in this guide applies to Htek SIP IP phones.
- Firmware version x.0.4.2 or later and Vodia server running version V58 or later.
- The configuration process described in this guide take the Htek UC924 as an example.
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In
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This
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Guide
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Topics provided in this guide include:
- Chapter 1 Getting Started
- Chapter 2 Automatic Provisioning of Htek Phones
- Chapter 3 Vodia Integrated Features
- Chapter 4 Factory Resetting and Upgrading
- Chapter 5 Troubleshooting
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Summary
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of
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Changes
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- V1.0 (2017-08-16): Providing a basic guidance for auto-provision Htek IP phones with Vodia phone system.
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Getting Started
This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:
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Initialization
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After your IP phone has been powered up, the system boots up and performs the following steps:
The IP phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting".
And then show "Initializing" during the initialization.
Anchor
The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please wait…" after initialization.
By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.
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Status
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You can view the system status of your phone via phone user interface. The information of phone status includes:
- Information (e.g. Model, IP, MAC, Firmware, Device cert)
- Network (e.g. IP, IP Port Mode, LAN Type, MAC)
- Account (e.g. register status of accounts)
To view the phone status via phone interface:
- Press Menu
Anchor OLE_LINK3 OLE_LINK3 Anchor OLE_LINK4 OLE_LINK4 ? Status ? Information-> Status ->Information/ Network/ Account
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Automatic Provisioning of Htek Phones
This chapter provides the following instructions of automatic provisioning with Vodia PBX system. Topics include:
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To Blind Transfer a call, simply click and drag the transfer icon (handset with an arrow) beside the call you want to transfer, and drop it on the extension (shown in the monitoring section) you want the call to be transferred to. The call will be transferred and disappear from your portal.
- Hold
To hold a call, simply click on pause icon (handset with the pause sign) beside the call you want to hold. The phone will go on hold and the call will move from the active call section to the "Calls On Hold" list. All calls that are held will keep adding to the hold list.
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when two phones have built a call, one phone which configured the BLF can press the BLF line key to achieve New call / Blind Transfer / Attended Transfer to another extension.
The P number of this setting is P3205, the value list is: 0 - Attended Transfer, 1 - Blind Transfer, 2 - New Call.
You can refer to the chapter Customize Phone Config Template to edit custom template.
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If all extensions of a stage are unavailable, the system will immediately move to the next stage.
If you check the missed flag for the stage, the PBX will send a missed call indication to the phone when it moves to the next stage and the phone is not part of the next stage.
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