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• Chapter 5 Troubleshooting
Summary of Changes
• V1.0 (2017-08-16): Providing a basic guidance for auto-provision Htek IP phones with Vodia phone system.
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- Ringing Calls (for calls that are currently ringing and can be picked up)
- Active Call (the call to which the user is talking at the moment)
- Calls On Hold (calls that are on hold)
1 . ) Ringing Calls
When a new call comes in and the registered phone rings, the call is also shown in the "Ringing Calls" list. As more calls come in, they keep adding to this list.
You have two options for each call:
- Pick it up by clicking on the green handset icon next to the call
- Hang up by clicking on the cross next to the call.
2 . ) Active Call
The call to which you are currently connected and talking is shown here. You have four options:
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For Attended Transfer, you will usually have at least one call on hold as you dial and talk to another extension for a possible transfer. The active call will be in the "Active Call" section and the held calls will be in the "Calls On Hold" list. You can now transfer the active call (after telling him/her that there is call for him/her) by dragging the transfer icon of the active call and dropping it on one of the held calls (in the hold list) to which you want the call transferred.
Note: As you drag the icon on the held calls for a transfer, the selected call will be highlighted by dotted lines. Once you are on the correct held call, you can drop the icon for the tranfer to complete.
3 . ) Calls On Hold
From the hold list, you can hang up any of the calls by pressing the cross beside it, or resume any of the calls by clicking the resume icon (handset with the play sign) beside the call you want to resume. When a call is resumed, it will move back to the "Active Call" section. If there was already another active call, that call will go on hold and move from the "Active Call" section to this list.
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