...
• Chapter 5 Troubleshooting
Summary of Changes
...
• V1.0 (2017-08-16): Providing a basic guidance for auto-provision Htek IP phones with Vodia phone system.
Getting Started
This chapter will show you the basic process of phone's start-up and instructions of the way to get the basic information of the phone. Topics include:
...
For example, we can refer to the following steps to change the default ringtone to Ring 2.
1 ) Find out which P number you want to change and what value you want to change to for the P number by the browser (e.g. Firefox).
a ) Login phone's webpage → Setting → Preference → Ring Tones
b ) Right click the drop-down box and chose the "Check the Elements" item.
Now, we know the P number of setting Ring Tone is P8721, and the value 2 mean Ring2.
Tips: You also can refer to our another document "parameters list"
2 ) Find out the P number in the template and modify its value.
a ) Login Vodia Management Console -> Customize ->Templates -> Type -> Page ->htek_common.xml
b ) Locate the num "P8721" in the template by "Ctrl + F". And modify the value to what you want.
c ) If you can't find it in the template. You can add this item in "Custom parameters" area.
d ) Click Save.
3 ) After modify the template successful, just need you re-provision the phone.
Vodia Integrated Feature
This chapter provides the detail instructions and configurations for the following Vodia integrated features. Topics include:
...
- Ringing Calls (for calls that are currently ringing and can be picked up)
- Active Call (the call to which the user is talking at the moment)
- Calls On Hold (calls that are on hold)
1 . ) Ringing Calls
When a new call comes in and the registered phone rings, the call is also shown in the "Ringing Calls" list. As more calls come in, they keep adding to this list.
You have two options for each call:
- Pick it up by clicking on the green handset icon next to the call
- Hang up by clicking on the cross next to the call.
2 . ) Active Call
The call to which you are currently connected and talking is shown here. You have four options:
...
For Attended Transfer, you will usually have at least one call on hold as you dial and talk to another extension for a possible transfer. The active call will be in the "Active Call" section and the held calls will be in the "Calls On Hold" list. You can now transfer the active call (after telling him/her that there is call for him/her) by dragging the transfer icon of the active call and dropping it on one of the held calls (in the hold list) to which you want the call transferred.
Note: As you drag the icon on the held calls for a transfer, the selected call will be highlighted by dotted lines. Once you are on the correct held call, you can drop the icon for the tranfer to complete.
3 . ) Calls On Hold
From the hold list, you can hang up any of the calls by pressing the cross beside it, or resume any of the calls by clicking the resume icon (handset with the play sign) beside the call you want to resume. When a call is resumed, it will move back to the "Active Call" section. If there was already another active call, that call will go on hold and move from the "Active Call" section to this list.
...
1. Login Vodia Management Console → Domains → Domains → List → Select → Select the Domain → Accounts → Extensions → Select the Domain → Accounts → Extensions → Select the extension which you want to provision → Buttons→ Buttons.
2. Choose the button profile "Extension specific profile".
...
Vodia phone system provides several forward rules for the different phone status. Make sure that you won't miss all of your calls.
1. All Forward
2. Busy Forward
3. No Answer Forward
4. Unregistered Forward
Configuring Forward via Vodia Management Console
...
3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is transferred ringing and answered, then press the transfer soft key to complete the transfer.
...
1 ) List the extensions or numbers that should be part of that stage. When entering multiple extensions, use a space as a separator (only one number is permitted for the final stage).
2 2 ) For duration, specify the length of time that the system should ring each stage before ringing the next. The duration of the stages must be specified in seconds.
3 3 ) For unwanted stages, leave the fields empty.
...
- To set Factory Reset via phone interface
1 ) Press Menu → Settings → Advanced ( Default password: admin / Once provisioned, it will be changed by Vodia system) → Factory Reset
2 ) Press OK soft key in the warning page. - To set Factory Reset via web interface
1 ) Click Management → Upgrade
2 ) Click Reset to Factory and then confirm the setting.
...