Download the Configuration Files and System Log
Follow the steps below to provide the logs and configuration files of your phone for us.
- Log into the Web GUI of your phone with your admin username and password
- admin is the default username
- The default password is admin
- Click on the Management --> Configuration
- Under the 'Configure File' section press the 'Download XML File'/ 'Download Bin File' button. This will download the phones configuration to your computer
- Under the 'System Log' section set the 'Syslog Leve'l to 'Debug' and press the 'Download button'. This will download the phones current logs to your computer
Capture packet on the phone
- Log into the Web GUI of your phone with your admin username and password.
- admin is the default username
- The default password is admin
Navigate to Management--> Tools
Under the 'Pcap Feature' section press the 'Start' button. This will start the PCAP process in the phone
- Please try to reproduce the issue
Under the 'Pcap Feature' section press the 'Stop' button. This will stop the PCAP process
Press the 'Export' button to download the phones configuration to your computer
Capture packet by Port Mirror
- Computer connect the phone's PC port.
- Log into the Web GUI of your phone with your admin username and password.
- admin is the default username
- The default password is admin
Navigate to Management--> Tools
Under the 'Port Mirror' section press the 'Enable' button and save it..
Computer open the capture packet tool( e.g. : wireshark)
Please try to reproduce the issue
Stop capture packet.
Please send those information to the support.