Notices Information

Copyright

Copyright © 2005 - 2015 Nanjing Hanlong Technology CO., LTD. All rights reserved.
Nanjing Hanlong Technology CO., LTD. owns all the right to revise and change this document at any time. And all the illustrations and instructions in this paper are subject to the copyright protection of legal law. No parts of this document may be used or reproduced, transmitted by the third parties for any purposes without the express written permission of Nanjing Hanlong Technology CO., LTD.
When this document is made available on www.htek.com , Hanlong Technology Co., LTD. gives its right to download and print copies of this content only for private use as a user manual. No parts shall have the right to alter, modify or use as commercial means without the express written permission of Nanjing Hanlong Technology CO., LTD.

Safety cautions

• To use the Phone follow the instructions in this manual.
• To use the power adapter that delivered with the phone. Other power adapters may damage the phone.
• The phone is only for indoor use. And also avoid in high humidity, water and some other liquids.
• Do not use the phone during thunderstorms.
• CE
• FCC

WEEE Warning

To avoid the potential effects on the environment and human health as a result of the presence of hazardous substances in electrical and electronic equipment, end users of electrical and electronic equipment should understand the meaning of the crossed-out wheeled bin symbol. Do not dispose of WEEE as unsorted municipal waste and have to collect such WEEE separately.

Cleaning

To clean the device, use an anti-static cloth. Please avoid cleaning liquids as they might damage the surface or internal electronics of the phone.

Getting Started

Packing List

The package contains the following parts, please check if all the items are not missed:

1. The phone device
   
2. The footstand
   
3. Handset
   
4. Headset cord
   
5. Power adapter
   
6. Ethernet cable
   
7. Quick installation reference
   

Phone Installation

1. Attach the Foot stand

2. Connect the Handset and optional Headset

3. Connect the Network and Power

Initialization

After your phone has been powered up, the system boots up and performs the following steps:
Automatic Phone Initialization
The phone finishes the initialization process by loading the saved configuration. The phone LCD screen will display "Booting"

And then show "Initializing "during the initialization.

The IP Phone will upgrade the firmware if there is a new firmware on your server. And the IP Phone will show "Check firmware, please waitg…" after initialization.

Then IP Phone will show Reboot information:

By default the phone attempts to contact a DHCP server in your network in order to obtain its valid network settings, e.g. IP address, subnet mask, default gateway, DNS server.

Status

You can view the system status of your phone via phone user interface or web user interface. The information of phone status includes: Information(e.g., Model, IP, MAC, Firmware, Hardware), Network(e.g., WAN Type, IP, Mask, LAN Type, Gateway, DNS… )Account (e.g., register status of accounts)
To view the phone status via phone interface:

...

To view the phone status via Web interface:
1. Login webpage (For How to login, please refer to UC802_T User Manual Web Login)
2. View the information of Version, Account and Network.

Registration

To register via phone interface:

...

Note:
If there is a port of sip server, you need to press "1" on the keypad, then you will find the ":".
Additional Information:
When the current input method is ABC/abc/2ab,
Pressing "1", you will find ", . ?:;"
Pressing "0", you will find " < >(){}[]"
Pressing “*”, you will find “*/”!@$”
Pressing "#", you will find "#'%&*|" 
To register via web interface: 

1. Login webpage and Click Account→Basic
2. Select the desired Account
3. Select Yes for Account Active
4. Filled the Primary SIP SERVER and other account information
5. Click to save the configuration.
    

Idle Screen

Getting Familiar with Your Phone

Hardware Components Preview

Icon Preview

LED Instruction

This part mainly instructs the LED status. The Power LED Status describe on the premise that the LED setting all set as Yes. For LED status setting, please refer to: UC802_T User Manual LED Status Setting

Power Indicator LED

Line LED:(Line or Memory Key set as Line)

BLF or BLF List Key LED:(Line/Memory Key set as BLF)

Shared Line Key LED:

Other Key Led

User Interface

There are two ways to customize specific configurations on your IP phone:

...

Memory Key Function Overview

Basic Features Configuration

This part will mainly introduce the basic configuration as the Time, Language, and Volume…

Web Login

1. Get the IP address: Press Menu →Status→ Information

2. Input the IP Address in the web browser.
3. Input the user name (default is admin), password (default is admin).
4. Login successfully.

Administrator Password

The password is mainly used for login the web interface or set the advanced settings through phone interface. And the default password of the administrator is: admin
To change to password via Phone Interface

...

1. Management → Password
2. Fill the value
3. Click to save the configuration.
   

Basic Network Setting

Htek IP Phone supports three mode of Network: DHCP, Static, and PPPoE. The default mode is DHCP, it will obtain IP address and other information automatically.
If your phone cannot contact a DHCP server for any reason, you need to configure a static IP address manually.
When switch DHCP, Static IP and PPPoE to each other, or change the Static IP on webpage, it will show the warning of restart as following.

WAN Port

To configure a static IP address via phone interface:

...

1. Click Network→Basic
2. Select the desired Type: DHCP, Static or PPPoE
3. Filled the necessary information.
4. Click the SaveSet and restart the phone.
   

PC Port

Two modes for PC port: bridge and router.
To configure PC Bridge via Phone interface:

...

1. Click Network→Basic
2. Select As Router
3. Fill the IP address and other necessary information.
4. Click and restart the phone
   

Language

The default Phone interface language is English.
To change the language via Phone interface

...

1. Setting → Preference →Web Language
2. Select the necessary one.
3. Press to save the configuration.
   

Time and Date

The time and date show on the idle page, and it can be set and change by SNTP server automatically or manual setting.
To configure the time and Date by SNTP setting

...

1. Setting → Date &Time
2. Select the necessary one.
3. Press to save the configuration.
   

Ring Tone

You can adjust the type and volume of the ring tone.
To adjust the Ring Tone Type via Phone interface

...

1. Press Directory
2. Select the target contact
3. Press Detail soft key to edit the contact.
4. Press and to select the wanted Ring Tone for the contact
5. Press Save soft key to save the contact.

Volume

You can adjust the volume for the phone by the volume keys: and .
To adjust the Ring tone volume

...

To adjust the handset volume
To press and during a call in handset mode.

To adjust the headset volume
To press and during a call in headset mode.

To adjust the speaker Volume
To press and during a call in speaker mode.

Screen Saver

There are two types of screen saver: Backlight off, Time & Logo .
To enable screen saver via Phone

...

To wake up screen saver via Web interface:
1. Click Setting → Preference
2. Choose Dial First Digit: Screensaver Wakes up or Screensaver Wakes up and Dial

Backlight

To set Backlight via web interface:

...

(The default is 0, which means Backlight is always on.)

Contact Management

This section provides the operating instructions for managing contacts. The topics include:

• Local Directory
• Blacklist
• Remote Phonebook
• Call History
• LDAP
• BroadSoft Phonebook
• CallLog
• Search Contact

Local Directory

In the directory, you can add or delete your friends, business partner or anyone others' phone No. so you will not forget their number. Or put some anonymous phone No. in the blacklist to prevent from being disturbed. The local Directory can add up to 1000 contacts.
A. To add contacts list into local directory
To add contacts manually

...

Note:
If the xml file and CSV file more than 1000 contacts, the phone will only upload 1000 contacts.

Remote Phonebook

To set Romote PhoneBook via web interface:

...

To check the contacts via phone interface:
Press Directory→Left Button→Left Button, and then you can see the item you set, press enter you will find the detail.
For More detail, please refer to: Remote Phonebook.
Note:
Every remote contact only support 1000 contacts.

Call History

This phone maintains call history lists of Dialed Calls, Received Calls, Missed Calls and Forwarded Calls. The call history list supports up to100 entries in all on phone interface and more than 1500 items. You can check the call history, dial a call, add a contact or delete an entry from the call history list. You should enable the history record feature in advance.
To enable the history record feature via phone interface:

...

To Dial a call from Call History via phone interface:
1. Press History soft key or press Menu → History → Local history
2. Press and to select the targeted one.
3. Press the Send soft key, or , or , or the corresponding line key.

LDAP Phonebook

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure LDAP via web interface:

...

When press the LDAP Key the LCD will display as following:

For More detail, please refer to LDAP Notes.

Broadsoft Phonebook

You can access the BroadSoft directory through your phone. You can add local contacts from the BroadSoft directory. You can also dial a contact from the BroadSoft directory. You can configure your new phone to access up to 6 BroadSoft directories and every broadsoft directory support 100 contacts. Contact your system administrator for the access URL of the BroadSoft directory.
To Configure Broadsoft via web interface:

1. To click Directory→Broadsoft
2. Select the desired Broadsoft Item
3. Enter the Display name
4. Enter the Server, port, User and password
5. Click to save the configuration.
   

Call log

You can access the call log of the BroadSoft user through the IP phone. The call log contains call information such as remote party identification, time and date. You can check the call log and dial a call from the call log list. The BroadSoft call log allows users to view and dial the stored numbers in the following lists: missed, received, and placed. You can configure the IP phone to access up to 3 call log items and every call log item support 100 contacts. Contact your system administrator for the access URL of the BroadSoft call log.
To Configure Call log via web interface:

1. To click Directory→Call log
2. Select the desired Call log Item
3. Enter the Display name
4. Enter the Server, port, User and password
5. Click to save the configuration.
   

Search Contact:

You can search contact in all contacts, local contacts, remote contacts and LDAP contact.
To search contact in all contacts:

...

1. Click the LDAP function key.
2. Enter the first character or more of contact's name.
3. Select the desired the remote contact and click Enter softkey.
4. Then IP Phone will display the relevant contacts automatically within Search Delay.

Other features settings

Dial Plan

Dial plan is a string of characters that governs the way this phone processes the inputs received from your phone keypad. This phone supports dial plan with following accept digits:
1,2,3,4,5,6,7,8,9,0,*,#

...

Emergency Call

Public telephone networks in countries around the world have a single emergency telephone number (emergency services number), that allows a caller to contact local emergency services for assistance when required. The emergency telephone number may differ from country to country. It is typically a three-digit number so that it can be easily remembered and dialed quickly. Some countries have a different emergency number for each of the different emergency services.
You can specify the emergency telephone numbers on the IP phone for contacting the emergency services in an emergency situation.
To configure emergency call via web interface:

1. Click Setting→Features→Phone Lock
2. Enter the emergency services number in the Emergency field
3. Click SaveSet to save the configuration.
   

LED Status Setting

The LED Status setting mainly defines the power indicator LED.
To configure LED Status via web interface:

...

For the LED status description, see: LED Instruction [ Power Indicator LED|#_Power_Indicator_LED]

Action URL

To configure action url via web interface:

1. Click Setting→Action URL
2. Filled the needed value in the necessary blank.
3. Click to save the setting.

Click Action URL & URI for more how to use, or check on www.htek.com

Softkey Layout

This feature mainly defines which shown on the soft key in some status. For example, what the soft key displays when dialing, or talking.
To configure Soft key via web interface:

...

Programmable Key

For the default keys as Soft keys, Navigation keys and so on, you can define them as some specific feature, and it works only on the idle page.
To configure Programmable Key via web interface:

1. Click Function Keys→Programmable Keys
2. Select the desired Key to set.
3. Click to save the setting.
4. By clicking , all setting of the keys will be back to default.
   

Basic Call Features

Place a Call

There are three ways to dialing a call: Handset, Headset and Hands-free speakerphone.

To place a call by Handset
1. Pick up the handset, or press a line key and dial the necessary number.
2. Press or press the send softkey, then the call is sending.
To place a call by Headset:
1. Press the ( light is Green),
2. Enter the desired number.
3. Press or press the Send softkey, then the call is sending.
Using headset to place and answer calls for all time
1. Click webpage Setting →Preference
2. HeadSet Priority →Enable
3. Ring Device For HeadSet →User Headset
4. Press

Placing a call by hands-free speakerphone
1. Press the , or press the Line key, then you can hear the dial tone.
2. Press the number.
3. Press or press the Send soft key, then the call is sending.
To place a call by call history or Directory
1. Press the History soft key (On the idle page) or Menu → History /Directory
2. Press and to select the targeted one.
3. Press Send soft key to make the call.

Making two calls with one line and one account
1. Press a line key and dial one phone number, then make a call.
2. Press the corresponding line key
3. Dial another phone number,
4. Press the Send soft key, or , then make the second call.

End a Call

Here shows to end a call during three modes:
To end a call by Handset
Press the Cancel soft key or hang up the handset, or press
To end a call under Headset Mode
Press the Cancel soft key or press , or press .
To end a call under hands-free speakerphone Mode
Press the Cancel soft key or press , or press .

Receive a Call

There are three ways to receive a call when the phone is ringing:
To receive a call by handset
Pick up the handset the conversation is built.
To receive a call by headset
Press and now the conversation is built.
To receive a call by hands-free speaker
1. Option 1: Press directly.
2. Option 2: Press Answer soft key.
3. Option 3: Press the Line key (flashes red).
Moreover, some other action can be done by soft key when the call is coming.

1. To press the Reject soft key to reject the call. Or press to reject the current call.
2. To press Forward softkey to forward to another phone.
3. To press Silence soft key, and then the call will keep silent, no ring tone display.

Incoming Call Show Mode

There are two incoming call show modes for this phone:

...

1. Click setting→ preference
2. Select the desire mode for the incoming call show mode
3. Click to save the setting.
   

Auto Answer

Enable auto answer feature, you will answer all incoming call automatically.
To enable Auto Answer via Webpage
1. To Click Account → Advanced
2. To choose Yes for the Auto Answer.
3. To click Saveset to save the configuration.

To Disable Auto Answer via Webpage
1. To Click Account → Advanced
2. To choose No for the Auto Answer.
3. To click Saveset to save the configuration.

Call Hold

When use hold feature, the Hold icon will show on the display.
To make a call on hold during three modes:
To hold a call under handset mode:
1. Press Hold soft key to hold the current call.

2. Press Resume soft key to resume the call on hold.

To hold a call under headset mode:

...

1. Press Hold soft key to hold the current call.
2. Press Resume soft key to resume the call on hold.

Call Transfer

This phone supports blind, attended and Semi-Attended Transfer.
Blind Transfer
When you use this feature, you can transfer

...

Attended Transfer
When you use this feature, you can
1. Press transfer soft key during the conversation, the call is on hold now.
2. Enter the number that transfer to, and press the send soft key or .
3. Start the second conversation, press the transfer soft key, then, transfer completed.

Semi-Attended Transfer 

1. Press the transfer soft key during the conversation, the call is on hold now.
2. Enter the number transfer to, and then press , then you can hear the ring tone.
3. Press the Transfer soft key, and now the Semi-attended transfer completed.
BLF Transfer
1. Set a Programmable Key or line key is set as BLF. For how to set BLF, please refer to UC802_T User Manual BLF
2. Press the transfer soft key during the conversation, the call is on hold now.
3. Press BLF key then realize blind, attended and Semi-Attended Transfer. (Webpage→Setting→Features)

Hold transfer on hook:
Setting → Features → Transfer Setting: Hold Transfer On Hook: ON.
A place a call to B, B answer, A press the hold softkey and place a call to C, A cancel the call when C is ringing or answering, then C and B in the same call and the transfer is successful.

Transfer to New Call via web interface
1. Click Setting → Feature
2. Select Transfer Mode via DSS key → New Call
3. Select the desired Line or Memory key and select Transfer in the Type.
4. Enter the phone number in the Value field.

Call Conference

This IP Phone supports up to 5-way conference.
5-way conference

...

Call Forward

This phone supports static forward (always forward, busy forward and no answer forward) and dynamic forward
To configure static forward
To configure always forward
With this feature, all incoming calls will forward immediately to configured number.

...

1. When the phone is ringing, press Forward soft key.
   
2. Enter the forward number.
3. Press or press the send soft key, then the call is forwarded.

Call Return

This feature allows you to dial the last phone call you received.
To configure the Call Return via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Call Return in the Type.
3. Click the button to save the configuration.

Call Waiting Tone

1. Click Setting → Features
2. Select Call Waiting: On and Call Waiting Tone: On
   

To Change the Call Waiting Tone time via Web interface
1. Click Setting → Tones

2. Change the Tone Time as you want (for example 3s)

Hide Caller ID

Just enable the anonymous call feature, you can set your ID do not appear on the other phone that you called.
To configure anonymous call

...

1. Press Menu →Features →Anonymous Call
2. Press and or press info soft key to select the disable choice in Anonymous Call filed.
3. Press or Save soft key to save the configuration.

Reject Anonymous

If you do not want to be disturb by anonymous calls, you can set the reject anonymous call features, so you will not hear the unknown calls
To configure rejecting anonymous call

...

1. Press Menu →Features →Anonymous Call
2. Press and or press info soft key to select the disable choice in Rejection filed.
3. Press or Save soft key to save the configuration.

Call Mute

When you use the Mute feature, the other parties will not hear your voice while you can hear their voice. Call mute applies to all modes (handset, headset, and speakerphone).
To mute the call during a call (including a conference call)

1. Press the mute key , then the mute key glows green, and the LCD display Mute Icon.
   
2. To disable the mute function, press again.

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.
To enable DND feature
Press the DND soft key when the phone is idle, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Key as Send

To configure Key as Send

1. Press Menu →Features → Key as Send
2. Press and or press info/switch soft key to select the enable choice.
3. Press or Save soft key to save the configuration

...

1. Press Menu →Features → Key as Send
2. Press and or press info/switch soft key to select the disable choice.
3. Press or Save soft key to save the configuration.

No Key Entry Timeout

No Key Entry Timeout means that when you entry the number, it will dial out automatically after some time when you stop enter the number.
To configure No Key Entry Timeout

1. Click Webpage Setting → Preference
2. Fill the blank of No Key Entry Timeout: for example 5(seconds).(0 means never timeout, you should press the send key the dial out the number.
3. Click the button to save the configuration.
   

Dail-Now Timeout

Dial-Now Timeout means that when you entry the number which matching with dial plan, it will dial out automatically after some time when you stop enter the number.
To configure Dial-Now Timeout via web interface:

1. Click Webpage Setting → Preference
2. Fill the blank of Dial-Now Timeout: for example 5(seconds).(0 means dial out immediately).
3. Click the button to save the configuration

Keypad Lock

To enable Keypad Lock via Phone
1. Press Menu→Settings→Advanced Setting→Phone Setting→Lock
2. Press Info or Switch to change choose lock type: All Keys Menu Key Function Key Lock & Answer
3. Press Save or OK key to save the configuration.
To enable Keypad Lock via Phone

...

To Disable Keypad Lock via Webpage
1. Click Webpage Setting → Preference
2. To choose Disable for the Phone Lock.
3. To click Saveset to save the configuration.

Hot Line

To configure Hot Line

1. Press Menu →Features → Hot Line
2. Enter the Number and delay time (as present, we support off hook auto dial).
3. Press or Save soft key to save the configuration

...

Delete the hotline number and save the configuration, and then now the Hotline auto dial is cancelled.

Function Key Features Settings

Line

It works same as Line keys.
To configure Line Feature via Web Interface

1. Click Function keys → Line or Memory Key.
2. Select the wanted Key and set as Line.
3. Select the Account.
4. Click the button to save the configuration.
   

Speed Dial

With this feature, you can dial one directory by press the definite key.
To configure Speed Dial feature via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the wanted Line or Memory key and set as Speed Dial.
3. Enter the desired phone number in the Value field.
4. Select the Account ID
5. Click the to save the configuration.
   

BLF

You can use the BLF (Busy Lamp Field) feature to monitor a specific one whether his phone is busy or free.

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select BLF in the Type.
3. Enter the monitored phone number in the Value field.
4. Select the Account ID
5. Filled the Pickup code.
6. Click the to save the configuration and then restart.
   

BLF List

To configure BLF List via web interface:

...

For more information, please check BLF list Note.

Voice Message

To configure the Voice mail feature

1. Press Menu→Messages→Voice Mail→Set Voice Mail.
2. Enter the Account1/2/3/4 NO.
3. Press or Save soft key to save the configuration

Direct Pickup

With this feature, you can pick up the set line when it ringing.
To configure Direct Pickup feature via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the wanted Line or Memory key and set as Direct Pickup.
3. Enter the pickup code and followed the desired phone number in the Value field.
4. Select the Account ID
5. Click the button to save the configuration.
   

Group Pickup

With this feature, you can pick up the specified group that you want incoming calls.
To configure the Pick up via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Group Pickup in the Type.
3. Enter the pickup code and followed the desired Group number in the Value field.
4. Click the to save the configuration.
   

Call Park

With this feature, you can put a call on hold and continue the conversation from another phone.
To configure the Call Park via phone interface

...

1. Click Function key → Line or Memory key.
2. Select the desired Line or Memory key and select Call park in the Type.
3. Enter the call park code in the value field.
4. Click the button to save the configuration.
   

Intercom

When use the intercom feature, you can quickly get access connect to the configured one.
To configure intercom feature via phone interface

...

1. Click the account
2. Select the desired account from the pull-down list of Account in the Account field.
3. Click the advanced
4. Enable the "Allow Auto Answer By Call-Info"
5. Click the button to save the configuration.
   

DTMF

When the key is configured as DTMF key, you are allowed to send out the desired DTMF number during the conversation.
To use this feature, you should sure that the DTMF Tone is on.
To configure the DTMF via Phone Interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select DTMF in the Type.
3. Fill the value with the Desired DTMF number.
4. Click the button to save the configuration.
   

Prefix

If the key is configured as Prefix key, you can set the number prefix (e.g. Before the number plus 9), then you don't input 9, press the key and 9 will display on the LCD interface.
To configure the Prefix via Phone Interface

...

Then when you press this key, the set value is input directly.

Local Group

When use the Local Group feature, press the key and enter the local Contacts interface quickly.
To configure the Local group via Phone Interface

...

Then you can press the local group key to access the pre-defined contact group in the local directory quickly.

XML Group

When use the XML Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the XML group via Phone Interface

...

1. Click Function key → Memory Key.
2. Select the desired Key and select XML group in the Type.
3. Click the button to save the configuration.
   

LDAP

When use the LDAP feature, you can get the LDAP Phonebook directly.
To configure the LDAP via Phone Interface

...

1. Click Function key → Memory Key.
2. Select the desired Key and select LDAP in the Type.
3. Click the button to save the configuration.
   

XML Browser

You can use this key feature to access the Xml browser quickly. The Xml browser allows you to create custom services which meet your functional requirements on the server. You can customize practical applications, such as weather report, stock information, Google search, etc.
To configure the XML Browser via Phone Interface

...

1. Click Function key → Memory Key.
2. Select the desired Key and select xml browser in the Type.
3. Filled the access URL for xml browser (e.g.http://192.168.0.240:8080/xmlbrowser/text.xml)
4. Click the button to save the configuration.
   

Broadsoft Group

When use the BroadSoft Group feature, press the key and enter the Remote Contacts interface quickly.
To configure the Broadsoft group via Phone Interface

...

1. Click Function key → Memory Key.
2. Select the desired Key and select Broadsoft group in the Type.
3. Click the button to save the configuration.

Conference

To configure the Conference via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select Conference in the Type.
3. Click the button to save the configuration.

Forward

If the key is configured as Forward key, press this key under the idle status, the IP phone will turn to the Always Forward interface and you can set the Forward to number, then when there is any call to the number will be forwarded to the set number automatically.
To configure the Forward via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select Forward in the Type.
3. Enter the Value with the number you want to forward
4. Click the button to save the configuration.

Transfer

You are able to configure the key as a transfer key to perform the Blind/Attended Transfer.
To configure the Transfer via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select Transfer in the Type.
3. Enter the Value with the number that wanted transfer to
4. Click the button to save the configuration.

Hold

The key can be configured as a hold key. You can use this key to hold and resume a call during the conversation.
To configure the Hold via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select Hold in the Type.
3. Click the button to save the configuration.

Group Listening

With this feature, when you active a call, you can listen using Handset and Free-speaker, but only can use the handset to speak.
To configure the Group listening via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select Group listening in the Type.
3. Click the button to save the configuration.

DND

When you use the DND feature, the phone is to reject all incoming calls automatically and you can see the DND icon shown on the Top of the LCD on idle page.
To configure the DND via Phone Interface

...

To enable DND feature
Press the DND soft key when the phone is idle status, and then DND icon shown on the LCD.
To disable DND feature
Press the DND soft key again, and then there is no DND icon on the LCD.

Redial

If the key is configured as Redial key, you can redial the last placed call from the IP Phone.
To configure Redial via Web Interface

1. Click Function keys →Line key/Memory key
2. Select the desired Key and select redial in the Type.
3. Enter the Label displayed on LCD.
4. Click the button to save the configuration.

SMS

Send SMS

To send SMS via web Interface

...

1. Click Menu→Message→Text Message→Set SMS
2. Enter the contents in the white field.
3. Press the save button
4. Select the account (from which account the SMS sent)
5. Enter the target number (to which account the number sent)
6. Press the Send button.

Set SMS Memory Key

To configure the SMS via Phone Interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select SMS in the Type.
3. Click the button to save the configuration.

Record

With record feature, you can record calls by pressing a record key on the phone.
To configure the record via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Record in the Type.
3. Click the button to save the configuration.

URL Record

The phone sends HTTP URL request to trigger a recording. Contact your system administrator for the predefined URL.
To configure the URL record via phone interface

...

1. Click Function keys → Memory key.
2. Select the desired Line or Memory key and select URL Record in the Type.
3. Click the button to save the configuration.

Paging

With this feature, you can call a paging group directly.
To configure the paging via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Paging in the Type.
3. Click the button to save the configuration.

Shared Line

This feature allows subscribers to share SIP lines. Moreover it also provides status monitoring of the shared line.
To configure the line key as shared line via phone interface

...

1. Click Function keys → Line or Memory key.
2. Select the desired Line or Memory key and select Shared Line in the Type.
3. Enter the Value.
4. Enter the Label.
5. Select the Account ID
6. Click the button to save the configuration and then restart.

Public Hold

The key can be configured as a public hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold or resume a call.
To configure the Public hold via phone interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select public hold in the Type.
3. Click the button to save the configuration.
   

Private Hold

The key can be configured as a private hold key. During a conversation, all members belonging to that particular SLA group can use this key to hold the call, but only the initiator can resume the call.
To configure the Private hold via phone interface

...

1. Click Function keys →Memory Key.
2. Select the desired Key and select public hold in the Type.
3. Click the button to save the configuration.
   

Share line

Htek IP Phone supports shared call appearance by Broadsoft and XCast standard. This feature allows members of the SCA group to shared SIP lines and provides status monitoring (idle, active, progressing, hold) of the shared line. When there is an incoming call designated for the SCA group, all of the members of the group will be notified of an incoming call and will be able to answer the call from the phone with the SCA extension registered.
All the users that belong to the same SCA group will be notified by visual indicator when a user seizes the line and places an outgoing call, and all the users of this group will not be able to seize the line until the line goes back to an idle state or when the call is placed on hold (with the exception of when multiple call appearances are enabled on the server side).
In the middle of the conversation, there are two types of hold: Public Hold and Private Hold. When a member of the group places the call on public hold, the other users of the SCA group will be notified of this by the red-flashing button and they will be able to resume the call from their phone by pressing the line button. However, if this call is placed on private-hold, no other member of the SCA group will be able to resume that call.
To enable shared call appearance, the user would need to register the shared line account on the phone. In addition, they would need to navigate to "Account" →"Advanced" on the webpage and set the line to "Shared Line" and "SIP Server Type", and configure the line key or memory key as "line" type with the desired account on webpage or LCD. If the user requires more shared call appearances, the user can configure multiple line keys (Function keys→Line key) to be "line" type associated with the account.
This feature is very useful in the boss and secretary scenario. For example, the secretary can share the boss' extension number on her phone. When there is an incoming call to the extension number of the boss, both the phones of the boss and the secretary will ring simultaneously. Either the boss or the secretary can answer the call. Calls on shared line can be placed on hold or barged in.
To configure the line key as line via phone interface

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Hot Desking

Hot Desking originates from the definition of being the temporary physical occupant of a work station or surface by a particular employee. A primary motivation for Hot Desking is cost reduction. This feature is regularly used in places where not all the employees are in the office at the same time, or not in the office for very long at all, which means actual personal offices would be often vacant, consuming valuable space and resources.
You can use Hot Desking on the IP phone to logout the existing accounts and then log in a new account, that is, many users can share the phone resource in different time. To use this feature, you need to configure a Hot Desking key in advance.
This feature is supported on the version 1.0.3.82 or later
To configure the hot desking via phone interface

...

You can see the account information which has changed.
Note:
This feature is not available on all servers. For more information, contact your system administrator.

ACD

ACD feature is often used in offices for customer service, such as call center. The ACD system handles large volumes of incoming calls from callers who have no need to talk to a specific person but who require assistance from any of multiple persons at the earliest opportunity. The ACD feature on the Htek IP Phone allows the ACD system to distribute calls from large volumes of incoming calls to the registered IP phone users. To use this feature, you should configure an ACD key in advance.
To configure the ACD via phone interface

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Zero Touch

You can use this key feature to configure auto provision and network parameters quickly.
This feature is supported on the version 1.0.3.82 or later
To configure the zero touch via phone interface

...

Note:
This feature is not available on all servers. For more information, contact your system administrator.

Multicast Paging

You can use multicast paging to quickly and easily forward out time sensitive announcements to people within the multicast group. You can configure a multicast paging key or a paging list key on the phone, which allows you to send a Real Time Transport Protocol (RTP) stream to the pre-configured multicast address(es) without involving SIP signaling. You can configure the phone to receive an RTP stream from pre-configured multicast listening address(es) without involving SIP signaling. You can specify up to 10 multicast listening addresses.

Sending RTP Stream

To configure a multicast paging key via phone interface

...

Sending RTP Stream:
Press the multicast paging key when the phone is idle.
The phone sends RTP to a preconfigured multicast address (IP: Port). Any phone in the local network then listens to the RTP on the preconfigured multicast address (IP:Port). For both sending and receiving of the multicast RTP, there is no SIP signaling involved.
The multicast paging key LED illuminates solid green.

Receiving RTP Stream

You can configure the phone to receive a Real Time Transport Protocol (RTP) stream from the pre-configured multicast address(es) without involving SIP signaling. You can specify up to 10 multicast addresses that the phone listens to on the network.
How the phone handles incoming multicast paging calls depends on Paging Barge and Paging Priority Active parameters configured via web user interface.
Paging Barge
The paging barge parameter defines the priority of the voice call in progress. If the priority of an incoming multicast paging call is lower than that of the active call, it will be ignored automatically. If Disabled is selected from the pull-down list of Paging Barge, the voice call in progress will take precedence over all incoming multicast paging calls.
Valid values in the Paging Barge field:

...

Note:
The priorities of listening addresses are predefined: 1 with the highest priority, 10 with the lowest. Both the multicast paging sender and receiver's phones play a warning tone when establishing a multicast paging call. Multicast listening addresses are configurable via web interface only.

Upgrade

Factory Reset

To set Factory Reset by phone interface

...

1. Click Management → Upgrade
2. Click and then confirm the setting.
   

Pcap Feature

To use pcap via web interface:

1. Click Management→Tools
2. Click Start and then operation the phone
3. When finish the operation, click stop and then click Export.
4. Then you'll get the Pacp captures.
   

System Log

To download system log via web interface:

1. Click Management→Configuration
2. Click of the system Log
3. Then you'll get a txt file: syslog.txt.
   

Upgrade

To upgrade via HTTP, the "Management"→"auto provision" →" Firmware Upgrade"→ "Upgrade Mode" field needs to be set to HTTP, respectively. "Firmware Server Path" needs to be set to a valid URL of a HTTP server, server name can be in either FQDN or IP address format. Here are examples of some valid URL.
e.g. firmware.mycompany.com:5688/Hanlong
e.g. www.mycompany.com:5688/fm/Hanlong
e.g. 218.2.83.110
Instructions for firmware upgrade via HTTP:
(1) End users can choose to download the free HTTP server from http://httpd.apache.org/ or use Microsoft IIS web server. Then setup HTTP server.
(2) Unzip the firmware file and put all of them under the root/fm directory of the HTTP server.
(3) Visiting "HTTP:\\192.168.0.254\fm\fw8xx.rom on localhost by browser" to verify the HTTP Server. If visiting "HTTP: \\192.168.0.254\fm\fw8xx.rom on other computer is no prompt to download fw8xx.rom file, please check the firewall (Suggest close the firewall).
To configure the server path via web interface:

...

1. Click Management → Upgrade
2. Click Brower or the blank.
3. Select the firmware (fw8xx.rom )and then click .
   

Configuration File

To download configuration file:

...

To Restore a configuration file: 

1. Click Management → Configuration → Restore configuration
2. Select the xxx.bin or xxx.xml file, and then Click the , then IP Phone will reboot.
   

Troubleshooting

Why is the phone LCD screen blank?

1. Ensure your phone is properly plugged into a functional AC outlet.
2. Ensure that the phone isn't plugged into a plug controlled by a switch that is off.
3. If the phone is plugged into a power strip, try plugging it directly into a wall outlet instead.
4. If your phone is powered from PoE, ensure you use a PoE compliant switch or hub, or contact your system administrator for more information.
5. Check that the power LED is on to ensure the phone is powered on.

Why does the phone display "Network Unavailable"?

• Ensure that the Ethernet cable is plugged into the Internet port on the phone and the Ethernet cable is not loose.
• Ensure that the switch or hub in your network is operational.
• Contact your system administrator for more information.

Why can't I get a dial tone?

• Check for any loose connections and that the phone has been installed properly. For the Installation instructions, refer to UC802_T User Manual Phone Installation.
• Check whether dial tone is present on one of the audio modes.
• Switch between the Handset, Headset (if present) or Hands-Free Speakerphone to check whether dial tone is present for one of the audio modes.
• If the dial tone exists on another audio mode, connect a different handset or headset to isolate the problem.

Where to set the tone?

You can set the tone on web interface:

• Click Setting→Tones
• Define the dial tone, ringing, busy tone…
• For the tones, you can check with your system administrator.
• More Click Tone Notes.
  

How to download XML Configuration?

• Click Management→Configuration→

How to Import Trusted CA certificate?

• Click Management→Trusted CA
  

How to Import Server CA certificate?

• Click Management→Server CA 
  

How to use Vlan?

• For Vlan information, please click VLAN Note

How to use LLDP?

• For LLDP information, please click VLAN Note
• VLAN Notes including: 
  1. Voice VLAN 
  2. Major Benefits of Using VLANs 
  3. VLAN discovery method on Htek ip phones 
  4. LLDP Feature on Htek IP Phones 
  5. Supported TLVS of IP Phones 
  6. Configuring LLDP Feature 
  7. DHCP VLAN 
  8. Open the DHCP VLAN on the Htek IP Phones 
  9. VLAN under Bridge Mode 
  10. VLAN underNAT Mode

How to Set LCD and Web GUI:

• Click LCD and Web GUI custom Guide

How to Upgrade via FTP?

• Click How to Upgrade Note

How to make Ringtone?

• Click How to Make Ringtone

How to use Open VPN?

• Click Open VPN note

Provisioning Guide on Free PBX:

• Click Set Auto Provision on FreePBX

How to Use Auto Provision Phonebook?

• Click About AP Phonebook

All Documents

• Click Documents Guide, you can get all tech files.