General Description

After entering LDAP, the display is empty; the contacts are not correctly displayed; can’t search contacts; etc.

Troubleshooting

1. In LDAP search, the display is empty

1. Confirm if LDAP Server’s URL or IP is accessible.

2. Confirm if LDAP Server’s Port configuration is correct.

3. Confirm if the version supported by LDAP Server is the same as the Protocol set on the phone.

4. Use pcap to confirm if the configured Name Filter can acquire response from LDAP Server.

2. Contacts searched out by LDAP are not correctly displayed, or contacts can’t be searched out

1. Confirm if the configured Name Filter and Number Filter are correct.

2. Use pcap to confirm if the response that the phone acquires from LDAP Server matches with Name Filter and Number Filter.

Further Support

If the problem remains, please contact Htek Support (support@htek.com).