General Description

After clicking “Auto Provision Now”, the provisioned configuration doesn’t take effect.

Troubleshooting

1. Check if the server is on, and if the modified configuration file still exists.

2. Check if there’s any interference from other provisioning methods. The priority of provisioning methods can be configured at the phone’s webpage: Management - Auto Provision - Config Upgrade Priority. Once configuration has been acquired by a higher priority provisioning method, the phone would try to get configuration via a lower priority method.

The default priority is PnP → DHCP Option → Config Path.

1. Check if Web page setting priority is enabled. If it is enabled, the user will be protected from letting the manual configuration on the phone’s webpage and LCD screen be overridden.

Further Support

If the problem remains, please contact Htek Support (support@htek.com).