Q1: Why is there no Htek Phone On netsapiens Platform?
There was a bug in the early versions of the installer. If you update your NDP/endpoints to latest version and/or uninstall then re-install Htek Phone should be there.
Q2: Why Share Line Appearance(SLA) doesn’t work?
Please check the setting:
- Login webpage, and click Account-> Basic: Shared Line=SCA
- Click Function Keys->Line key:There must be a line key to bind the target account here.
In Endpoints Admin UI:
(1)Go to Configuration > Device Definitions
(2)Edit the Device Definition of an HTEK phone
(3)Set "SLA Support" to Yes
Q3: Why doesn’t reboot when phone receive check-sync message?
Please check the Setting:
Login webpage, and click Setting→Preference→Check-sync reboot=Enable
Q4: How Can I Change the Ringtone for Internal/On-Net Calls?