Device Diagnosis

You can use the device diagnosis function of the management system to collect fault information, so as to quickly analyze the cause of the fault, and facilitate the centralized management of the devices.

Topics include:

Set Log Level

You can change the type of log of the device before download it.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Log Level button.

4．Set the level and click Confirm button.

Download Backup Logs

When analyzing the cause of device fault, downloading log is a common diagnostic method. When the user interface of the device cannot be logged in, you can download the backup log in the management system (the system will regularly back up the log of the deployed device).

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click  on the right side of the log and save as a local file. You can also choose more logs and click Batch Download button.

Capture Packets

The management system supports online packet capture and export. You can view different types of packets according to your needs.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Packet Capture button.

4．Select the Ethernet and Type. Enter Character String. (Only after the Type is selected as Custom, can the Character String be configured.)

5．Click Start Packet Capture button.

6．Click End Packet Capture button to stop grabbing. If you don’t click the button, it will stop automatically after 5 minutes.

7．Save it as a local file.

Detect Network

There are TWO ways for detection network:

• Ping (ICMP Echo)：Check whether the terminal can establish contact with the specified remote IP address.

• Trace route: Check the network nodes that the terminal passes through to the specified remote IP address and the time spent on each node.

The Ping function sends a packet to the target IP address, and then asks the other party to return a packet of the same size to determine whether the terminal device is connected to the target IP. The diagnostic results include a brief statistics of packets received, as well as the minimum, maximum and average round-trip times of packets.

If you use the Trace route function, the diagnosis interface will display the network nodes passed by the terminal to the destination IP address and the time spent on each node. You can check whether congestion occurs.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Detection Network button.

4．Choose Ping (ICMP Echo) or Trace route.

5．Enter the IP address or domain name.

6．Choose the Request Times.

7．Click Confirm button to start detect. You will see the results in the popup.

Export System Logs

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Exporting System Log button.

4．Save it as a local file.

Export Configuration Files

If you need to analyze the cause of device fault with the help of configuration file, you can export configuration file in the management system.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Exporting Config File button.

4．Choose the file type. The bin file is encryption by default. And the xml file can be encryption

View CPU Status

When the device is stuck, it is recommended that you check the CPU and memory status of the device. The deployed devices report the CPU and memory information to the system every 30 minutes.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click CPU Status button.

4．Click CPU/Memory to view the information.

Open

Screenshots

When you need to view the LCD display status of the device remotely, the screenshots function can be used.

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Screenshots button.

4．Click Screenshots button and you will see the screenshot in few seconds.

Send Command

You can use this function to send command to device or download file from the device.

Note: Only the administrator has this permission.

Procedure

1．Click Device Diagnosis.

2．Enter the MAC address of the device and click Start Diagnosis button.

3．Click Send Command button.

4．Enter the Command or file path.

5．Click Send Command button and you will see the results in few seconds.

6．Click Download File button to download files.