Transfer Feature On Vodia Platform

Transfer

Calls can be transferred using the transfer button on Htek phones. The system supports three types of call transfers:

1. Blind Transfer
2. Semi-Attended Transfer
3. Attended Transfer

Operating Instructions

• Blind transfer

When the user activates a blind transfer, the call is transferred with no knowledge as to whether the receiving party will be available to receive the call.

              1 ) Press the Transfer soft key during a call.

              2 ) Enter the extension number which you want to transfer the call to.

         3 ) Press the Transfer soft key to complete the transfer, then the call is connected to the number to which you are transferring.

• Semi-Attended Transfer

When the user activates a semi-attended transfer, the call is transferred after the target phone ringing.

          1 ) Press the Transfer soft key during a call.

          2 ) Enter the extension number which you want to transfer the call to.

          3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is transferred ringing and then press the transfer soft key to complete the transfer.

• Attended Transfer

When using attended transfer, the user must speak with the party who is receiving the call to ensure that the call can be received.

         1 ) Press the Transfer soft key during a call.

         2 ) Enter the extension number which you want to transfer the call to.

         3 ) Press send soft key or "#" button to dial out the transferring call, when the phone which is                                                      transferred  ringing and answered, then press the transfer soft key to complete the transfer.

If you are using a handset, the transfer can be completed by hanging up the handset.
You can cancel the transfer before the call is connected by pressing the Cancel soft key

• Some Additional Function of Transfer

Login phone's webpage →  Settings →  Features → Transfer Settings.
There are some additional settings of transfer. Please refer to the following picture.

        1 ) Blind Transfer On Hook

Once you've completed the step 2 of blind transfer, you can transfer the call by on hook.
The P number of this setting is P3201, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.

         2 ) Attended Transfer On Hook

Once you've completed the step 2 of attended transfer, you can transfer the call by on hook.
The P number of this setting is P3204, the value list is: 0 - off, 1 - on.
You can refer to the chapter Customize Phone Config Template to edit custom template.  

          3 ) Transfer Mode via DSSkey ( DSSkey type must be BLF )

when two phones have built a call, one phone which configured the BLF can press the BLF line key to achieve New call / Blind Transfer / Attended Transfer to another extension.

The P number of this setting is P3205, the value list is: 0 - Attended Transfer, 1 - Blind Transfer, 2 - New Call.
You can refer to the chapter Customize Phone Config Template to edit custom template.