Call Forward Feature On FreePBX Platform

Owned by Former user (Deleted)
Last updated: Oct 14, 2018

Call Forward

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Call forward refers to the call forwarding, that is, the called party can not answer the phone for some reason (for example, busy, shutdown, not in the service area, etc.), and the non-called touch callback behavior. In the network is divided into busy transfer, shutdown is not in the service area and long time should not be transferred, unconditional transfer of three.
1. call forward have 3 users:


  • A?Calling mobile subscriber side.
  • B?Served mobile subscriber side.
  • C?Forwarded-to mobile subscriber side.


2. The whole process is:
      • Prerequisites: B Set the call to C side.
      • A calls B.
      • Satisfy one of the three conditions for call forwarding and B transfer the call to C.
      • A and C make a call.


How To Config


Log in FreePBX Management Console->Admin->Feature codes->Callforward.

Log in phone's webpage->Setting->Features->Do Not Disturd->DND Work Type?You can choose Local?Server?Mixed DND Work Type.


Local: Global variable, all registered accounts will execute this forward function.
Server: Only the account with *72+forward number will have this forward function.
Mixed: If the phone configure the forward function both local and server,the priority is Server>Local when phone have a incoming call.


How To Use

Local: Log in phone's webpage->Setting->Features->Forward.


1. Always Call Forwarding
a. There are three IP phones 262, 263, 264. And 262 set Always Call Forwarding to 264.
b. 263 call 262.
c. The call will be forwarded to 264 immediately, and 264 will received the call.
2. Busy Call Forwarding
a. There are three IP phones 262, 263, 264. And 262 set Busy Call Forwarding to 264.
b. If 262 is in idle, and 263 call 262, 262 will ring.
c. If 262 is in busy (e.g. 262 is talking with another extension or 262 rejects the call from 263), the call will be forwarded to 264, and 264 will received the call.
3. No Answer Call Forwarding
a. There are three IP phones 262, 263, 264. And 262 set No Answer Call Forwarding to 264.
b. 263 call 262.
c. 262 will ring, but if there is no one to answer, the call will be forwarded to 264 as soon as the No Answer Timeout configured on the called extension (262) expires.


Server:According to the code above to configure the phone.

1. Call forward all activate/deactivate:
The phone A input *72+extension C, Whenever phone B call extension A, this call will be forwarded to extension C. Finally enter * 73 to cancel always forward.
2. Call forward busy activate/deactivate:
Phone A dials * 90 and dials extensionB # according to the voice prompt of the phone, so that call forward on busy extensionA-> extensionB is established. When extension C dials phone A, if phone A is in DND or rejecting when dialing , The call will go to phone B. Finally, enter * 91 #, you can cancel the call forward function.
3. Call forward no answer/unavailable activate/deactivate:
Phone A dials * 52 and enters extensionB # as prompted. When Phone A does not answer or there is no signal, you can go to Phone B directly. Finally, enter * 53 #, you can cancel the call forward function.