Call Transfer Feature On FreePBX Platform

Call Transfer

Over View

You can transfer a call to another extension in one of three ways:
Blind Transfer:Transfer a call directly to another party without consulting.
Semi-Attended Transfer: Transfer a call when the target phone is ringing.
Attended Transfer:Transfer a call with prior consulting.

How to Use

1. Blind Transfer
a. When you (262) are in calling with 263, you want to transfer the call to 264, press the Transfer soft key.

b. Enter the target extension number (264).

c. Press the Transfer soft key again, then 264 will be ringing and your phone will back to idle, the call is transferred to 263 and 264.

2. Semi-Attended Transfer

a. When you (262) are in calling with 263, you want to transfer the call to 264, press the Transfer soft key.
b. Enter the target extension number (264).
c. Don't press Transfer but press Send.
d. The target phone will be ringing, and before he answered, press Transfer.

3. Attended Transfer

a. When you (262) are in calling with 263, you want to transfer the call to 264, press the Transfer soft key.

b. Enter the target extension number (264).
c. Press Send.
d. Wait for 264 answered, and tell him that you want to transfer a call to him.
e. Finally, press Transfer.
TIP: You can cancel the transfer before the call is connected by pressing the Cancel soft key.

Additional Function of Transfer

Login phone webpage->Settings->Features->Transfer Settings. There are some additional settings of transfer. Please refer the following picture.

1. Blind Transfer On Hooks
If you have already enter the target number, the transfer will be completed in the form of Blind Transfer even if you hang up directly.
This means that the on-hook action replaces pressing the Transfer soft key again. And the Semi-Attended and Attended Transfer On Hook are the same.

2. Transfer Mode via DSSkey (DSSkey type must be BLF)
This feature allows you to complete the transfer in one click.
For an example, set the Line Key as BLF or Transfer, the Value is target number 264. And the Transfer Mode via DSSkey is Blind Transfer.

When you are calling with 263(e.g.), press the BLF key (listening to 264), the call will Blind Transfer to 264 directly.