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3CX phone system provide forward rules for the different phone status (Available/Available/Do Not Disturb). Make sure that you won't miss all of your calls.

How To Config

To configure forward via 3CX Management Console:
Log in 3CX Management Console -> Extensions -> choose one extension -> Forwarding Rules. You can configure the forwarding rules for the three kind of phone status Available, Away, Do Not Disturb. Now we take Available as an example.

• There are two cases of forward rule for Internal Calls.

1. If you do not answer the calls within seconds, 3CX phone system will forward the call to the extension which you have chosen.
   
2. If I am busy or my phone is unregistered, 3CX phone system will forward calls to the extension which you have chosen.
   

• There are two cases of forward rule for External Calls.

1. If I do not answer calls within seconds, 3CX phone system will forward the call to the extension which you have chosen.
   
2. If I am busy or my phone is unregistered, 3CX phone system will forward the call to the extension which you have chosen.