PortaOne Multiple Pickup Groups
- stephen
Over View
For large companies with many employees it may be necessary to control who can pick up certain calls in order to maintain company protocol and authority.
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How to Configure
End users configure call pickup within huntgroups on their self-care interfaces. The end user defines a group pickup prefix, enables the Call Pickup Allowed option for the required huntgroups, and assigns a primary group for each extension.
Assigning a primary group allows extension owners to pick up calls within that group by merely dialing the group pickup prefix. Note that an extension can only be assigned one primary group
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How to Use
1. Directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and C is in another hunt group 10264
l Scenario 2. B is in hunt group 12500, and C is in another hunt group 10264, both of them are non-primary group members
l A calls 12500, then B rings
l C dials *<prefix>extension_number
l C will connect with A
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2. Semi-directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and C is a member of it
l Scenario 2. B and C are non-primary group members of 12500
l A calls 12500, then C rings
l B dials *<prefix> (in scenario 2, B will dials *<prefix>12500)
l B will connect with A
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3. Non-directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and A is non-primary group members of it
l Scenario 2. A and B are non-primary group members of 12500
l C calls 12500, then A rings
l B dials *<prefix>
l B will connect with C