PortaOne Multiple Pickup Groups
Over View
For large companies with many employees it may be necessary to control who can pick up certain calls in order to maintain company protocol and authority.
How to Configure
End users configure call pickup within huntgroups on their self-care interfaces. The end user defines a group pickup prefix, enables the Call Pickup Allowed option for the required huntgroups, and assigns a primary group for each extension.
Assigning a primary group allows extension owners to pick up calls within that group by merely dialing the group pickup prefix. Note that an extension can only be assigned one primary group
How to Use
1. Directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and C is in another hunt group 10264
l Scenario 2. B is in hunt group 12500, and C is in another hunt group 10264, both of them are non-primary group members
l A calls 12500, then B rings
l C dials *<prefix>extension_number
l C will connect with A
2. Semi-directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and C is a member of it
l Scenario 2. B and C are non-primary group members of 12500
l A calls 12500, then C rings
l B dials *<prefix> (in scenario 2, B will dials *<prefix>12500)
l B will connect with A
3. Non-directed Call Pickup
l Scenario 1. B is assigned to primary hunt group 12500, and A is non-primary group members of it
l Scenario 2. A and B are non-primary group members of 12500
l C calls 12500, then A rings
l B dials *<prefix>
l B will connect with C