Document Revision History

Detail information for Broadworks and Htek IP Phone

Application Scenarios

Enhanced Call Park

Enhanced Call Park is a feature that improved the call park experience on phone. It provides park/retrieve soft key instead of the call park FACs. And it provides the capability of call park notification and any other Enhanced features via XSI.

Call Park

The Call Park Service allows user to suspend a call for an extended period of time and then retrieve that call from any extension. For instance, you need to move to other place for some reasons but you are answering a call. You can park this call in your number and retrieve the call you reach the place you want to go.

Group Call Park

provides a hunting mechanism so that when parking a call, the service hunts for an available user in a configured call park group as a place to park the call instead of only trying the parking user. For instance, your call will be parked in the line of your colleague if you are in the same call park group, your colleague can retrieve the call then transfer to you or just inform you after he/she retrieve the call.

Call Park Notification

The Call Park Notification enables visual alert and audio alert when user received a parked call.
There will be a visual alert and audio alert(beep) when phone in idle status. The LCD screen will display there are two dialing call without audio alert when phone in dialing status.

Retrieve Park

User dials the Call Park Retrieve feature access code which results in prompting the users to enter a number where the call to be retrieved is parked. For instance, you can retrieve the parked call by yourself or your colleague if the call was parked on his/her line then transfer the call or just inform you.

Recall

User can configure the recall settings such as recall object and recall timer. The server will recall the number which parked the call or the specified number if no one retrieve the call in the limit time. For instance, if you set the recall timer is 30s, the server will recall your number if no one retrieve the call in 30s.

Configuration on Broadsoft

1. To configure Group Call Park:
   Configuration Path: Group->Services->Call Park->Add:
   
2. To configure Call park:
   Configuration Path: Group->Services->Call Park:
   
3. Check the Call Park, Group Call Park & Call Park Retrieve code:
   Configuration Path: Group->Utilities->Feature Access Codes
   

Configuration on Htek IP Phone

ways to configure call park on IP Phones:

Get the XSI information

Host Server: The Host Server is your Broadworks Web Portal management address.
For example: http://xsp1.iop1.broadworks.net
XSI User ID: The User ID is in the profile of the User ID. It should contain the whole SIP URI.
For example: 2404984034@as.iop1.broadworks.net
Password: The Password is the Broadworks Web Portal access password of each user.

Set the XSI information via phone web interface

1. Directory→Network Directory

Configure the XSI information via Auto-Provisioning

Set the call park feature on phone web interface:

1. Setting→Features→Call park:

Note:
Park Notification:
Visual Alert for Parked Call-Visual notify of park
Audio Alert for Parked Call-Ring notify of park

Configure the Call park information via Auto-Provisioning

Feature Show-Call Park

1. A dial to B, B answer the call.
2. A press the DPark softkey then input the number of C to park the call on the line of C, then press the DPark softkey again, when you hear the the call is DPark successful, C will see the visual alert or hear audio alert(beep) which remind him there is a call parked in his line.
3. C press the Retrieve softkey to retrieve the call.

Feature Show-Group Call Park

1. A dial to B, B answer the call.
2. A press the GPark softkey to park the call in the group member C.
3. C press the Retrieve softkey to retrieve the call.