Hoteling
Document Revision History
Vesion | Change Log |
|---|---|
2.12.4.2.15 | Edited and published document |
Requirements for BroadWorks and IP phone
BroadWorks software version: 21.sp1 |
Firmware version on Htek IP Phone: UC926: 2.12.4.2.15 UC924: 2.12.4.2.15 UC923: 2.12.4.2.15 UC903: 2.12.4.2.15 UC902: 2.12.4.2.15 |
Application scenarios
Hoteling feature enables users to use all available host (shared) phones by login with user credentials. After login, users have access to their own guest profile on the host phone.
1. Remote office
1.1 The user work in the head office, the extension number is 204
1.2 The user enter remote office, find a public Host phone
1.3 The user can login his own extension 204, so now he can receive and make calls via his own extension .
2. The agent work shift in call center
2.1 Agent A ,B ,C use the same seat in the office in different time , the ID is 200,201,202
2.2 Agent B login extension 201 and login the ACD when he was working and logout 201 and ACD when he was leaving office.
Configuration on Broadsoft
1. Hoteling Host
1) Configuration Path: Group->select a user(ui_204@tiptel.lab.voipit.n)->Call Control->Hoteling Host
2) In the Hoteling Host page , click the On option ,configure like below:
2. Hoteling Guest
1) Configuration Path: Group->select a user(ui_108@tiptel.lab.voipit.nl)->Call Control->Hoteling Guest :
2) In the Hoteling Guest page , click the On option ,configure like below:
3. Configure the password for Hoteling Guest
1) Configuration Path: Group->select the Guest account(ui_108@tiptel.lab.voipit.nl)-> Profile->Password
2) In the password page , configure the password which only allow digits after check the "Set portal password"
4. Associated Hoteling Guest to Hoteling Host
1) Configuration Path: Group->select the Guest account(ui_108@tiptel.lab.voipit.nl)-> Call Control->Hoteling Guest
2) Select an Available Host for the guest from Available Hosts to Associated Host.
3) Now the guest has be associated to the host
Note:
An account only can be configured as Guest or Host , can't be configured as host and guest simultaneously
Configuration on Htek IP Phone
Setting via | Availability | Notes |
Phone interface | Not Available | N/A |
Web interface | Not Available | N/A |
Auto provisioning | Available | Details see below |
Configure via auto provision:
Enable Hoteling: 0-Disable; 1-Enable
<P20709 para="Account1.EnableHoteling">%TT_H_HTL_ENABLE_1%</P20709> |